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Customer Questions & Answers for
SCH-U370

Customer Questions & Answers:
89 Questions
 | 
92 Answers

Questions & Answers for samsung SCH-U370

Question

how can i get the windows vista driver for this phone?

i want to download music from my windows media player into the phone
asked 2 years, 10 months ago
eliaswt
Los Angeles,CA
on SCH-U370
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
try windwos 7. it will automatically do the job provided you go to tools and select usb mode and set it to modem mode (default is medica syncmode which wont work). enjoy!
answered 2 years, 9 months ago
praba
-3points
0out of 3found this answer helpful.
answer 2
Where can I get the driver to sync my phone to my computer to transfer the data? I have just started using my Reality Model SCH-u370.
answered 2 years, 10 months ago
Cathy134
USA
-2points
0out of 2found this answer helpful.
Question

how do i unlock my phone

forgot lock code
asked 2 years, 10 months ago
makie
on SCH-U370
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If it is on a code lock and you can't remember the password you should go to the dialer part of the lock screen. Then dial *288 (the asterisk is required) to reprogram the U370. There should be that verizon voice saying "please enjoy this tone while your phone is being reprogramed" or something like it. Your phone will shut down and you just need to turn it on again and your home screen with no lock should be there. The same thing happened to me and I called the number and all of my settings and contacts were untouched. Hope it helps.
answered 2 years, 4 months ago
electronicsman
meridian Idaho
+1point
1out of 1found this answer helpful.
answer 2
There is a lock/unlock button on the left side, bottom button. (has a picture of a lock on it)
answered 2 years, 9 months ago
JoeyP57
-1point
0out of 1found this answer helpful.
Question

My phone makes "pocket calls". Why?

Why does my phone keep making "pocket calls"?
asked 1 year, 7 months ago
Bobex1680
Missouri
on SCH-U370
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Your screen lock is "pressure sensitive" and therefore, if something in your pocket hits any of the side buttons, the screen lock will become disabled and further movement will activate the touch screen and result if "pocket calls" or changes to your applications. I've been told it is better to put the phone in my shirt pocket instead of my pants pocket to prevent pocket calls.
answered 1 year, 5 months ago
MitchVA
Manassas, VA
0points
0out of 0found this answer helpful.
answer 2
Hi Bobex1680,

Thank you for your inquiry. We understand that you would like to know why does your SCH-U370 makes pocket calls and we do apologize for the inconvenience this might have caused you.

We are unable to speculate the reason why does your phone makes pocket phone calls.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

Please make sure that your phone's screen is locked before you place your phone on your pocket.

You may use the link provided below for the steps on how to use the key guard or key lock on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049323&fm_seq=53936

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I can't get the picture I want for my wallpaper. I have tried and tried and it comes up withthe same old picture.

asked 2 years, 10 months ago
Blossom
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Well had the same situ, put me into a spin..

the phone gives 3 wallpaper s and 1 home-lock screen, you can pick your own my pictures,of course.
Drag your finger across the wallpaper (on your Home screen) you get 3 different.( the widgets you select are there too), on each different wallpaper screen. you drag them onto the wallpaper and movthem around

Try....Menu ,settings ,display, wallpaper, press a Home screen picture, see "all pictures" to change to, and pick a picture (try your own,my picture, they may be on your MicroSD also) you should see >>> your pictures, ...............otherwise go back to homescreen go back again to Settings, Display,Wallpaper....all pctures is where you look.
answered 2 years, 9 months ago
JoltingJoe33
New York
0points
0out of 0found this answer helpful.
Question

why doesn't the phone memory menu show the installed ringtones, pictures, etc.?

asked 2 years, 10 months ago
fairbury41
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi fairbury41,

Thank you for your inquiry. We understand that phone memory doesn't show files on it and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

If still not working, maybe the files are not supported by your phone.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I download or print pictures from my sch-u370 phone to my printer or computer

asked 2 years, 10 months ago
DBear
Pa.
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Apparently you can't. I just got off the phone with Samsung over this issue. They said there is no direct transfer from the phone to the computer. They said you have to take the memory card out and put it in a card reader, email the photo to yourself or send the photo to your verizon online album. This is the first cell phone I have ever had that I didn't have direct transfer with my usb cable.
answered 2 years, 10 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

I have new phone and new car,can not pair to my cars bluetooth,

2012 Kia Forte coupe w/ navigation, had phone in discover mode
asked 2 years, 10 months ago
burnerman56
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi burnerman56,

Thank you for your inquiry. We understand that you can't pair up your Samsung SCH-U370 with your car. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset on your phone. Turn of the phone and remove the battery for 1-2 minutes.

While your handset does support the Bluetooth profile for hands free operation, this would best be addressed by your car manufacturer.

Please contact your car manufacturer to check the most updated list of phones and to check if your phone is compatible with your car.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Is the touch by heat or pressure of the finger?

asked 2 years, 10 months ago
arsgs24
St. Louis, MO
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
by pressure
answered 2 years, 8 months ago
jf5264835
0points
0out of 0found this answer helpful.
Question

Can I connect to a mac?

I'm trying to download music from my computer, but my mac doesn't seem to acknowledge the phone.
asked 2 years, 10 months ago
suezer
Akron, Ohio USA
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
no.
answered 2 years, 10 months ago
mikewb
planet earth
0points
0out of 0found this answer helpful.
Question

When ever I try to connect the Samsung SCH-U370 to the computer, it will not successfully install the driver software, it says to contact the manufact

I need to be able to connect this phone to the pc and it just keeps saying to connect to the pc, the driver wont load for this and when i search, all I can find is the manual What do I need to do? I am running Windows Vista
asked 2 years, 10 months ago
Anonymous
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I read this somewhere......it worked for me..
just load a microSD into the slot,connect the usb wire to you pc
also go to Menu on your phone>settingstools>>>"Usb mode">>media sync"click
and Menu>>tools>> Usb mass storage, connect cable
you should see "connect to pc..and call disabled",u370 should show connecting to your pc,otherwise, reboot shutoff your phone and restart, look again at you "my computer" for the >>>>kfato drive symbol

you can see your pix and whatever, on the phone transferring and backing up
answered 2 years, 9 months ago
JoltingJoe33
0points
1out of 2found this answer helpful.
Question

how to connect the reality to the comuter without haveing a disk to intall the program

i am unsure if my reality came with a disk but i cant find it and would like to connect to my computer as soon as possible!
asked 2 years, 10 months ago
ttcoolio108
connecticut
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ttcoolio108,

Thank you for your inquiry. We understand that you would like to know how to connect your Samsung Reality with your computer.

The Samsung SCH-U370 doesn't have any available driver. We apologize for any inconvenience this may present.

You may use the link provided below for options on how to sync your Samsung phone with your computer.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049413&fm_seq=54026

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

sch-u370 auto shutdown too quick

How can I change the time delay of the automatic shutdown?
asked 2 years, 10 months ago
Anonymous
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi TomGeorge,

Thank you for your inquiry. We understand that you would like to change the backlight time that is set on your Samsung phone.

You may use the link provided below for steps on how to change the backlight time on your Samsung SCH-U370.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049333&fm_seq=53946

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I have having a major problem connecting it with my Subaru Forester Bluetooth

asked 2 years, 10 months ago
djvv
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi djvv,

Thank you for your inquiry. We understand that you can't connect your Samsung phone with your Subaru Forester bluetooth. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

You may use the link provided below for steps on how to pair your Samsung SCH-U370 with a bluetoot device.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049334&fm_seq=53947

We cannot guarantee complete functionality and compatibility of our phones used in conjunction with third party devices such as this. For this reason, we refer you to the third party manufacturer for further assistance regarding compatibility with our Samsung products

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I have the Samsung Reality Touchscreen Cell, how do I make the option to Get New or Set the picture on my wallpaper to go away?

Even after I select the picture for th wall paper the icon to choose stays up and I can't see the picture behind the icon.
asked 2 years, 10 months ago
juliannelovejoy
Riverview, FL
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
swip your finger right to left across the screen and it will go away. or drag and drop it into the folder tab
answered 2 years, 9 months ago
michael111
-1point
0out of 1found this answer helpful.
Question

My phone rings and then gos to a missed call. How to extend time before pickup.

asked 2 years, 10 months ago
ghenemyer
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ghenemyer,

Thank you for your inquiry. We understand that you would like to extend the time of the phone calls before it goes to your voicemail.

Since extending the time of calls before going to voicemail is a network dependent feature of the phone, you would be best helped through calling your service provider's Customer Support Center, as they can help you with this.

You may reach Verizon at 1-800-922-0204 for further assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

upload photos to pc

asked 2 years, 10 months ago
genifua
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi genifua,

Thank you for your inquiry. We understand that you would like to transfer pictures from your phone to your computer.

You may use the link provide below for options on how to transfer your pictures fromn phone to computer.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049413&fm_seq=54026

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Can I lock my wallpapers so they don't reset randomly?

I have had this phone for about a month now and the biggest problem I have is that the wallpapers and the lock screen keep resetting to the default images after I have customized them with my own pictures. This happens at least every couple of days if not every day. I will use my phone for something, then put it away, and the next time I use my phone, all 3 wallpapers and the lock screen have reset. It is very annoying to constantly have to reselect these pictures. How do I keep these screens from resetting?
asked 2 years, 10 months ago
theisbr
Chicagoland
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi theisbr,

Thank you for your inquiry. We understand that you would like to know how you can prevent your phone, SCH-U370 from resetting its wallpaper. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may use the link provided below for steps on how to change the wallpaper on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049399&fm_seq=54012

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Chinese support for SCH-U370

Is there a way to have this phone support Chinese? I have lots friends in China. But this phone does not display Chinese, nor does it input Chinese. Is there a Chinese language package that I can install to this phone?
asked 2 years, 10 months ago
aiya
USA
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi aiya,

Thank you for your inquiry. We understand that you would like to know if there is a Chinese support for your phone, SCH-U370.

There is no option to load a specific language pack to existing models. The phones are manufactured to the language specifications of the region in which they intended to be used. Some phones have English and Spanish capabilities and some have English, Spanish and French. Once released, the phones do not have an option to add a language pack or alter the platform to include other languages. We are sorry for any inconvenience this may cause.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I would like more information about the camera. How to get better pictures?

asked 2 years, 10 months ago
Rubyred47
Cedarhurst, New York
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Rubyred47,

Thank you for your inquiry. We understand that you would like to know more information about the camera on your phone, SCH-U370.

You may use the link provided below for steps on how to take pictures with your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049412&fm_seq=54025

You may use the link provided below for steps on how to change the camera/camcorder resolution on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049388&fm_seq=54001

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How you view pics from memory card on phone? When I try, it says that there are no photos to view. The sd card has over 400 pics on it.

asked 2 years, 10 months ago
oster
Dellroy, Ohio
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi oster,

Thank you for your inquiry. We understand that you would like to know how to view the pictures you have on your memory card since when you try to view the pictures its saying no photos to available. We're sorry to hear this.

Please try to do a soft reset. Turn of the phone, remove and put the battery and the memory card back after 1-2 minutes.

To view pictures saved under your memory card, please follow the steps provided below:

1. From the home screen, touch Menu
2. Select Settings & Tools
3. Select Memory
4. Select Card Memory
5. Select My Pictures (Pictures saved from a Picture message,
downloaded via “Media Center”, or taken using Camera)

If this won't work, please try to put your memory card to a different phone or connect it with your computer and check if it will show you the pictures.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
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