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Customer Questions & Answers for
SCH-U370

Customer Questions & Answers:
89 Questions
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92 Answers

Questions & Answers for samsung SCH-U370

Question

how do i unlock my phone

forgot lock code
asked 3 years, 1 month ago
makie
on SCH-U370
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If it is on a code lock and you can't remember the password you should go to the dialer part of the lock screen. Then dial *288 (the asterisk is required) to reprogram the U370. There should be that verizon voice saying "please enjoy this tone while your phone is being reprogramed" or something like it. Your phone will shut down and you just need to turn it on again and your home screen with no lock should be there. The same thing happened to me and I called the number and all of my settings and contacts were untouched. Hope it helps.
answered 2 years, 7 months ago
electronicsman
meridian Idaho
+1point
1out of 1found this answer helpful.
answer 2
There is a lock/unlock button on the left side, bottom button. (has a picture of a lock on it)
answered 3 years, 1 month ago
JoeyP57
-1point
0out of 1found this answer helpful.
Question

how can i get the windows vista driver for this phone?

i want to download music from my windows media player into the phone
asked 3 years, 2 months ago
eliaswt
Los Angeles,CA
on SCH-U370
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
try windwos 7. it will automatically do the job provided you go to tools and select usb mode and set it to modem mode (default is medica syncmode which wont work). enjoy!
answered 3 years ago
praba
-3points
0out of 3found this answer helpful.
answer 2
Where can I get the driver to sync my phone to my computer to transfer the data? I have just started using my Reality Model SCH-u370.
answered 3 years, 1 month ago
Cathy134
USA
-2points
0out of 2found this answer helpful.
Question

My phone makes "pocket calls". Why?

Why does my phone keep making "pocket calls"?
asked 1 year, 10 months ago
Bobex1680
Missouri
on SCH-U370
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Your screen lock is "pressure sensitive" and therefore, if something in your pocket hits any of the side buttons, the screen lock will become disabled and further movement will activate the touch screen and result if "pocket calls" or changes to your applications. I've been told it is better to put the phone in my shirt pocket instead of my pants pocket to prevent pocket calls.
answered 1 year, 9 months ago
MitchVA
Manassas, VA
0points
0out of 0found this answer helpful.
answer 2
Hi Bobex1680,

Thank you for your inquiry. We understand that you would like to know why does your SCH-U370 makes pocket calls and we do apologize for the inconvenience this might have caused you.

We are unable to speculate the reason why does your phone makes pocket phone calls.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

Please make sure that your phone's screen is locked before you place your phone on your pocket.

You may use the link provided below for the steps on how to use the key guard or key lock on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049323&fm_seq=53936

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I have new phone and new car,can not pair to my cars bluetooth,

2012 Kia Forte coupe w/ navigation, had phone in discover mode
asked 3 years, 1 month ago
burnerman56
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi burnerman56,

Thank you for your inquiry. We understand that you can't pair up your Samsung SCH-U370 with your car. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset on your phone. Turn of the phone and remove the battery for 1-2 minutes.

While your handset does support the Bluetooth profile for hands free operation, this would best be addressed by your car manufacturer.

Please contact your car manufacturer to check the most updated list of phones and to check if your phone is compatible with your car.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I can't get the picture I want for my wallpaper. I have tried and tried and it comes up withthe same old picture.

asked 3 years, 2 months ago
Blossom
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Well had the same situ, put me into a spin..

the phone gives 3 wallpaper s and 1 home-lock screen, you can pick your own my pictures,of course.
Drag your finger across the wallpaper (on your Home screen) you get 3 different.( the widgets you select are there too), on each different wallpaper screen. you drag them onto the wallpaper and movthem around

Try....Menu ,settings ,display, wallpaper, press a Home screen picture, see "all pictures" to change to, and pick a picture (try your own,my picture, they may be on your MicroSD also) you should see >>> your pictures, ...............otherwise go back to homescreen go back again to Settings, Display,Wallpaper....all pctures is where you look.
answered 3 years ago
JoltingJoe33
New York
0points
0out of 0found this answer helpful.
Question

When ever I try to connect the Samsung SCH-U370 to the computer, it will not successfully install the driver software, it says to contact the manufact

I need to be able to connect this phone to the pc and it just keeps saying to connect to the pc, the driver wont load for this and when i search, all I can find is the manual What do I need to do? I am running Windows Vista
asked 3 years, 1 month ago
Anonymous
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I read this somewhere......it worked for me..
just load a microSD into the slot,connect the usb wire to you pc
also go to Menu on your phone>settingstools>>>"Usb mode">>media sync"click
and Menu>>tools>> Usb mass storage, connect cable
you should see "connect to pc..and call disabled",u370 should show connecting to your pc,otherwise, reboot shutoff your phone and restart, look again at you "my computer" for the >>>>kfato drive symbol

you can see your pix and whatever, on the phone transferring and backing up
answered 3 years ago
JoltingJoe33
0points
1out of 2found this answer helpful.
Question

how to connect the reality to the comuter without haveing a disk to intall the program

i am unsure if my reality came with a disk but i cant find it and would like to connect to my computer as soon as possible!
asked 3 years, 1 month ago
ttcoolio108
connecticut
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ttcoolio108,

Thank you for your inquiry. We understand that you would like to know how to connect your Samsung Reality with your computer.

The Samsung SCH-U370 doesn't have any available driver. We apologize for any inconvenience this may present.

You may use the link provided below for options on how to sync your Samsung phone with your computer.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049413&fm_seq=54026

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Is the touch by heat or pressure of the finger?

asked 3 years, 1 month ago
arsgs24
St. Louis, MO
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
by pressure
answered 2 years, 11 months ago
jf5264835
0points
0out of 0found this answer helpful.
Question

Can I connect to a mac?

I'm trying to download music from my computer, but my mac doesn't seem to acknowledge the phone.
asked 3 years, 1 month ago
suezer
Akron, Ohio USA
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
no.
answered 3 years, 1 month ago
mikewb
planet earth
0points
0out of 0found this answer helpful.
Question

My phone rings and then gos to a missed call. How to extend time before pickup.

asked 3 years, 1 month ago
ghenemyer
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ghenemyer,

Thank you for your inquiry. We understand that you would like to extend the time of the phone calls before it goes to your voicemail.

Since extending the time of calls before going to voicemail is a network dependent feature of the phone, you would be best helped through calling your service provider's Customer Support Center, as they can help you with this.

You may reach Verizon at 1-800-922-0204 for further assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I turn off the widgets screens?

I mistakenly turned on some of the widgets and can't find how to turn them off.
asked 3 years, 1 month ago
ssands68
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Don't drag the arrow either for opening of for closing - just touch it and it will open or close
Some of the open a window, and some stay on your screen and won't leave. You can press and hold them until they move, then you can drag them to the left and put them back on the widget roll down
answered 3 years ago
oneup
0points
0out of 0found this answer helpful.
Question

Is there internal security that is not allowing my car to read my contact list ?

Car is a 2005 E46 BMW M3. Phone is a Samsung SCH-U370. Phone is paired to the car, but won't read contact list. Radio continuously displays "Loading Phone Book". But never loads.
asked 3 years, 1 month ago
neord
Maryland
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi neord.

Thank you for your inquiry. We understand that you can't send pictures to Picasa and you are receiving an error message each time. We apologize for any incovnenience this may have caused you.

Please try to do a soft reset on your phone. Turn of the phone and remove the battery for 1-2 minutes.

While your handset does support the Bluetooth profile for hands free operation, this would best be addressed by your car manufacturer.

Please contact your car manufacturer to check the most updated list of phones and to check if your phone is compatible with your car.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

upload photos to pc

asked 3 years, 1 month ago
genifua
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi genifua,

Thank you for your inquiry. We understand that you would like to transfer pictures from your phone to your computer.

You may use the link provide below for options on how to transfer your pictures fromn phone to computer.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049413&fm_seq=54026

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I would like more information about the camera. How to get better pictures?

asked 3 years, 1 month ago
Rubyred47
Cedarhurst, New York
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Rubyred47,

Thank you for your inquiry. We understand that you would like to know more information about the camera on your phone, SCH-U370.

You may use the link provided below for steps on how to take pictures with your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049412&fm_seq=54025

You may use the link provided below for steps on how to change the camera/camcorder resolution on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049388&fm_seq=54001

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I download or print pictures from my sch-u370 phone to my printer or computer

asked 3 years, 2 months ago
DBear
Pa.
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Apparently you can't. I just got off the phone with Samsung over this issue. They said there is no direct transfer from the phone to the computer. They said you have to take the memory card out and put it in a card reader, email the photo to yourself or send the photo to your verizon online album. This is the first cell phone I have ever had that I didn't have direct transfer with my usb cable.
answered 3 years, 1 month ago
Anonymous
0points
0out of 0found this answer helpful.
Question

How much memory does the Samsung Reality touch screen phone have for messages and pictures?

There are approximately 100 text messages and 10 pictures saved on the phone and I keep getting an error message to delete the messages to be able to receive new ones, memory is full. I would like to save some of the text messages is there another way to save them?
asked 3 years, 1 month ago
kerlin
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kerlin,

Thank you for your inquiry. We understand that you would like to know how much memory is available for the text message and pictures on your Samsung phone.

There is no configurable option to change the allotted memory for the text message and pictures on the phone.

You may use the link provided below in checking the available memory on your Samsung phone.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049368&fm_seq=53981

We recommend you to use a memory card where in you can save your media files, like pictures, videos and musics. It will free up some memory space on your Samsung phone.

You may use the link provided below for the steps on how to transfer your files to your memory card.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049336&fm_seq=53949

You may try reaching your Service Provider's Customer Service at 1-800-922-0204 to check if there's a program they could offer you to save your text messages.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

what is the audio/video format and format parameters?

what is the best audio/video format and format parameters to convert HD movies & other various video clips to? In order to get the highest/best play back quality available on the sch u370. (please list format & parameters in detail!!!) -thank you-
asked 3 years, 1 month ago
audi5ung
aptos CA 95003
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi audi5ung,

Thank you for your inquiry and we understand that you would like to know the supported audio and video format of your phone, SCH-U370.

We would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your patronage of Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How can I access the internal memory on my cell phone.

When connected to my computer the internal memory is represented on my computer. When I attempt to open the memory two files are listed, both are .fil files. How can I get to the 'My Music' or 'My Ringtones' on the cell phone memory to download files?"
asked 3 years, 1 month ago
maRD
Montana, USA
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi maRD,

Thank you for your inquiry. We understand that you would like to be able to download files from My Music and My ringtone folder on your computer.

All files that are saved under your memory card are the files that you can transfer to your computer.

Note: The SCH-U370 (Reality) handset includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being played, copied, modified, transferred or forwarded.

You may use the link provided below for the steps on how to transfer files from phone to memory card and computer.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049413&fm_seq=54026

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I enable the "Battery is Charging" and the "Charge is Complete" display on my Samsung SCH-u370 phone?

My husband and I recently purchased a SCH-u370 phone. When he charges his phone, his phone displays a "battery is charging" message and then a "charge is complete" message. My phone does not show either of those messages when I charge my phone. How do I enable this display?
asked 3 years, 1 month ago
eliz99
California
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Have you tried Powering off first..then plug in the charger with given wire. Try this at least one time, if not more.
if this still dies not work, power off, unplug all power , power off, plug in charger and wire together.
answered 3 years ago
JoltingJoe33
0points
0out of 0found this answer helpful.
Question

why doesn't the phone memory menu show the installed ringtones, pictures, etc.?

asked 3 years, 2 months ago
fairbury41
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi fairbury41,

Thank you for your inquiry. We understand that phone memory doesn't show files on it and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

If still not working, maybe the files are not supported by your phone.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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