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Questions & Answers for (Unknown)

Question

I have set my alarm on a number of occasions and then plugged in my phone to charge it. The alarm fails to go off when it should

asked 2 years, 9 months ago
enmemimo
Home
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings enmemimo!

Thanks for your question! Please follow the link below for steps on setting your alarm on your device.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=316204

You can also try a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

CDMA download??

Have a samsung gusto. SCH U360.would like to get the download for my computer.to transfer photos from the phone to computer.?? thank you john
asked 2 years, 9 months ago
jayhawkjohnny
colorado springs colorado
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Here is your link to downloads: http://www.samsung.com/us/support/downloads/SCH-U360

Try following the steps below:

After hooking up your device to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). Pull this down by touching and sliding it down. Select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your phone and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Charging icon remains on at all times how do I fix it?

all other phone functions are normal.
asked 2 years, 9 months ago
buger
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Buger,

Thanks for reaching out to us for support.

Please try a soft reset:

1. Power off
2. Remove battery and leave it out for one minute
3. Insert battery back into device
4. Power on

If the icon remains, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I get a users guide for a samsung gusto?Why don't you put 1 in with the phone?

asked 2 years, 4 months ago
Ilikebacon2
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for the manual. In an effort to implement our green initiative, we selected not to include them with our devices.

http://downloadcenter.samsung.com/content/UM/201010/20101013051832062/Verizon_Wireless_SCH-U360_Gusto_Eng_User_Manual.pdf

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I download my phone pictures to my PC?

asked 2 years, 8 months ago
banddl
Louisiana
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for your question! Please follow the link below for steps on transferring pictures from your device to your PC.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=316077

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
Technical Support
answered 2 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do i get a users manual

asked 2 years, 4 months ago
nicspics
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for the users manual.

http://downloadcenter.samsung.com/content/UM/201010/20101013051832062/Verizon_Wireless_SCH-U360_Gusto_Eng_User_Manual.pdf

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do you get the wired headset to work?

my wife prefers the wired to the Bluetooth but when we plug her headset into the jack nothing happens. is there a setting we are missing. it is a compatible model headset.
asked 2 years, 8 months ago
siebigteroth3
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello,

It's possible that the headset that you are using isn't compatible with the SCH-U360 Gusto. Please a list of compatible headset, please cut and paste the link below into your web browser.

http://www.samsung.com/us/mobile/cell-phones/SCH-U360MAAVZW-accessories

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport

Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how to download picture files to computer

asked 2 years, 8 months ago
cynical
harrison, ar
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

Please copy + paste the following link in to your browser for more information: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=316077

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where do you see that you have a voice mail message?

asked 2 years, 7 months ago
4cher
Ohio
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 4cher,

You can find voicemail notification icon in the Event Status line on the home screen. Please refer to to page 21 of the user manual. To view the user manual, cut and paste the link below into your web browser.

http://goo.gl/ScgK9

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do I get the pictures off my cellphone? Do I need a driver?

I was told at the Verizon store where I purchased the cellphones that they were "plug and play" using the cord that was attached to the charger.
asked 2 years, 7 months ago
flash9
Cleveland,Ohio
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry.

Although there are no configurable options available to transfer pictures or videos directly to a PC, users can send a picture via e-mail or to the Verizon Online Album. Copy and paste this link into your browser for step-by-step instructions. http://bit.ly/izvSZ8

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How many megapixels is the camera?

asked 2 years, 3 months ago
jyjeachae
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can my Samsung gusto model #sch-u360 store mp3s so I can listen to MP3s on the phone?

asked 2 years, 3 months ago
Leatherneck76
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I get my rebate

asked 2 years, 3 months ago
Anonymous
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why won't my alarm go off when the cell phone is connected to the power charger?

I've set my alarm and when the phone is not plugged in to charge, it goes off fine. But when I plug it in to charge, it won't go off. The screen stays on the 'charging complete' message.
asked 2 years, 7 months ago
HillearyJMH62
Georgia
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This issue is best address by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do i unlock my phone

my phone is locked and i cant unlock it. Someone has changed my pass-code and i do not know what it is!
asked 2 years, 7 months ago
mlc5058
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thanks for reaching out to us for support!
If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how can i download usb drivers for this phone

asked 2 years, 2 months ago
bhoys
florida
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039356&fm_seq=39524

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a driver for this phone so I ca download my pictures to my computer?

asked 2 years, 6 months ago
no1heelfan
Forest City
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. Although there are no configurable options available to transfer pictures or videos directly to a PC, users can send a picture via e-mail or to the Verizon Online Album. Copy and paste this link into your browser for instructions. http://bit.ly/izvSZ8

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How can I retreive my pictures from my cell phone to my computer?

asked 2 years, 6 months ago
RichieM
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

unlock codes

phone locked
asked 2 years, 6 months ago
hollands
savannah
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

can I download the pictures in my Gusto phone to my computer? What do I need besides a USB cable?

is there software that is required to download the pictures ?
asked 2 years, 6 months ago
MikeOoh
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport13
SamsungSupport13
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