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Customer Questions & Answers for
SCH-U360

Customer Questions & Answers:
430 Questions
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439 Answers

Questions & Answers for samsung SCH-U360

Question

How do I change the Time on my Samsung gusto

asked 3 years, 5 months ago
Anonymous
Las Vegas
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Kevinharr!

Thank you for your inquiry.

The time on Samsung Gusto™ (SCH-U360) is synchronized by your service provider with the World Clock. If you want to change the time on the phone, we recommend contacting your service provider to disable this application on the phone so that you can change the time on the phone.

You may also try to check the world time location on the SCH-U360 and set your location to change the time.

1. From the Home screen, press MENU ➔ Settings & Tools ➔ Tools ➔ World Clock.
2. Choose a time zone with one of these methods:
• Use the Directional Key to scroll through the time zones around the world.
• Press the Left Soft Key Cities to select from a list of supported cities. Select a city and press OK to view your entry.
3. To select the displayed time zone, press OK.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I turn on/off the speaker phone on my gusto?

asked 3 years, 5 months ago
0dennis0
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 0dennis0,

Thank you for your inquiry.

With the slider open, press and hold the Speakerphone key on the right side of the phone to switch from using the earpiece to the speakerphone before or during a call. Use the volume keys to adjust the volume. Press and hold the Speakerphone key to disable the speakerphone for privacy. After the call has ended the speakerphone function turns off automatically.

You will see the speakerphone icon on the handset display to signify the speakerphone option is enabled.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I connect my Gusto to my computer

When I plug my Samsung Gusto into my computer using the USB cable that came with it, I am asked to insert a CD for the necessary software to be installed. However, when I bought the phone I did not receive any CD and am wondering where I can get this software in order to connect my phone to my computer.
asked 3 years, 5 months ago
Stephano811
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Stephano811!

Thank you for your inquiry.

Regarding your concern, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the Samsung Gusto™ Cell Phone (SCH-U360) and a personal computer.

For you to connect the SCH-U360 handset to your computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then follow the procedures on the link below:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

Warning: Formatting a memory card will permanently delete all current content.

To format a microSD memory card using the SCH-U360 handset:
1. From the standby screen, press OK for Menu.
2. Highlight Settings & Tools.
3. Select Memory.
4. Select Card Memory.
5. Press the right soft key for Options.
6. Select Format Card.
7. Highlight Yes, using the navigation keys.
8. Press OK to confirm formatting the microSD memory card.

To transfer files, using the Mass Storage option, please follow the steps below:

1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools.
4. Select Tools.
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot.
6. Select USB Mass Storage.
7. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9. Navigate to the location of the files on the PC.
10. Drag n Drop or copy & paste the file(s) into the phone's My_Pix or My-Flix folder.

WARNING: DO NOT CONNECT USB CABLE DURING THE FILE TRANSFER.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I get my pictures off my pre-paid verizon samsung gusto phone onto my computer?

asked 3 years, 5 months ago
Christy1380Gordon
Pikeville, NC
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Christy1380Gordon!

Thank you for your inquiry.

Regarding your concern, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the Samsung Gusto™ Cell Phone (SCH-U360) and a personal computer.

For you to connect the SCH-U360 handset to your computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then follow the procedures on the link below:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

Warning: Formatting a memory card will permanently delete all current content.

To format a microSD memory card using the SCH-U360 handset:
1. From the standby screen, press OK for Menu.
2. Highlight Settings & Tools.
3. Select Memory.
4. Select Card Memory.
5. Press the right soft key for Options.
6. Select Format Card.
7. Highlight Yes, using the navigation keys.
8. Press OK to confirm formatting the microSD memory card.

To transfer files, using the Mass Storage option, please follow the steps below:

1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools.
4. Select Tools.
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot.
6. Select USB Mass Storage.
7. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9. Navigate to the location of the files on the PC.
10. Drag n Drop or copy & paste the file(s) into the phone's My_Pix or My-Flix folder.

WARNING: DO NOT CONNECT USB CABLE DURING THE FILE TRANSFER.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Where can I find a windows driver for a SCH-U360

I need a driver for a Gusto SCH-U360 for a system using windows XP. Any idea where such a thing could be found?
asked 3 years, 5 months ago
Tagos
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Tagos!

Thank you for your inquiry. There's no configurable option for you to connect your Samsung Gusto (SCH-U360) with your personal computer using a cable or usb cable.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I get my caller ID to work?

Every time I recieve a call even from one of my contacts it says UNKNOWN. How do I get it to work?
asked 3 years, 5 months ago
dixidakota
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dixidakota!

Thank you for your correspondence.

Regarding your concern, we recommend checking the address book on the SCH-U360 handset and check if the area code is included on your contacts. We also recommend checking if these contacts are duplicated. Duplicated contacts on the address book will cause the caller ID to not appear.

Should this troubleshooting steps did not work, we recommend contacting your service provider and coordinate with them to check the settings of the phone for voice call service.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

How do I download camera pictures?

I don't want to use the online capability - Can I use the USB to accomplish this?
Thanks.
asked 3 years, 5 months ago
AJsp
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi AJsp!

Thank you for your inquiry.

Apparently, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the Samsung Gusto™ Cell Phone (SCH-U360) and a personal computer.

For you to connect the SCH-U360 handset to your computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then follow the procedures on the link below:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

Warning: Formatting a memory card will permanently delete all current content.

To format a microSD memory card using the SCH-U360 handset:
1. From the standby screen, press OK for Menu.
2. Highlight Settings & Tools.
3. Select Memory.
4. Select Card Memory.
5. Press the right soft key for Options.
6. Select Format Card.
7. Highlight Yes, using the navigation keys.
8. Press OK to confirm formatting the microSD memory card.

To transfer files, using the Mass Storage option, please follow the steps below:
1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools.
4. Select Tools.
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot.
6. Select USB Mass Storage.
7. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9. Navigate to the location of the files on the PC.
10. Drag n Drop or copy & paste the file(s) into the phone's My_Pix or My-Flix folder.

WARNING: DO NOT CONNECT USB CABLE DURING THE FILE TRANSFER.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do you get into the field test mode on the SCH-U360?

asked 3 years, 5 months ago
Tekniloco
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Tekniloco,

Thank you for your correspondence.

Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We appreciate your continued interest in Samsung products. Have a good day
answered 3 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Windows 7 won't recognize Samsung Gusto cell phone

I installed the New PC Studio software package on my Windows 7 64-bit computer. Software install was successful, but it won't recognize that my cell phone is usb connected. What needs to be done?
asked 3 years, 4 months ago
JU5677
Phoenix, AZ
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi JU5677!

Thank you for your inquiry. Samsung does not offer a Data Kit software package, for the purpose of transferring data between the handset and a personal computer or for using a Verizon Handset handset as a modem for a personal computer. You may contact your service provider and ask them if they have an application that you may use for connecting the phone with your personal computer.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

Can I send text messages to a group with this phone, and if so, how do I do this?

asked 3 years, 4 months ago
Eric6
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Eric6,

Thank you for your inquiry.

Yes, you can send message to a group. Once a group has been created, you can send a message to all members of a group at once by doing the steps below.

1. From the Home screen, press Menu -> Contacts ->Groups.
2. Use the Directional Key to highlight a group, then press VIEW to display it.
3. Press the Right Soft Key Options, then choose a message option:
• New TXT Message- Creates a new text message, with all group members entered as recipients.
• New Picture Message- Creates a new picture message, with all group members entered as recipients.
• New Voice Message- Creates a new Voice message, with all group members entered as recipients.
4. The new message opens, with the cursor positioned in the Text field. Continue creating the message, as desired.

Should you need further assistance, please call our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I get pictures taken on my phone to my computer?

I cannot texty because my parents will not pay for it, and I have no money to pay for it myself. There is no memory card in my phone. I cannot use the e-mail from my phone option because I cannot afford the e-mail from my phone. I have a cable that I can use to connect the phone to the computer, but when I plug it in, the computer says I need to have the hardware downloaded so that it can access the information on the phone. How do I do that?
asked 3 years, 4 months ago
ZurEnArr
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ZurEnArr!

Thank you for your inquiry.

Apparently, Samsung does not offer a Data Kit package for the purpose of transferring information between the SCH-U360 handset and a personal computer.

Also, upon checking the specifications and settings on the phone, there is no configurable option to transfer directly pictures saved on the phone to the computer. You can only send pictures to an e-mail address.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do i know when the battery is fully charged on my gusto phone?

asked 3 years, 4 months ago
dacr
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dacr,

Thank you for your inquiry.

The battery icon in the upper-right corner of the display shows battery power level, with four bars indicating a full charge. Two to three minutes before the battery becomes too low to operate, the empty battery icon will flash and a tone will sound. If you continue to operate the phone without charging, the
phone will power off.

We thank you for your patronage of Samsung products.Have a good day.
answered 3 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Do I need Software to upload pictures to my computer?

I took some photos with my cell phone and Wish? to transfer them onto my computer is there any software that is needed for me to accompolish this task
asked 3 years, 4 months ago
haukkeiv
Granite City,Illinois
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi haukkeiv,

Thank you for your inquiry.

There are no configurable options available to transfer pictures or videos directly to a computer. However, you can send a picture via e-mail or to the Verizon Online Album. To send a picture to an e-mail address, follow the steps below.

1. While in standby mode, press OK for Menu.
2. Select Media Center (1).
3. Select Pictures (2).
4. Select My Pictures (2).
5. Highlight the desired photo to be sent, using the navigation keys.
6. Press the right soft key for Options.
7. Select Send (1).
8. Select Picture Msg (1).
9. Manually enter the email address(es), using the keypad.
10. Press OK when all recipients have been entered.
11. Highlight Text:, using the navigation keys.
12. Enter the Message Text, using the keypad (up to 1,000 characters).
13. Highlight Sound, using the navigation keys.
14. Press the left soft key for Sounds.
15. Select either Record New (1) or highlight desired sound, using the navigation keys.
16. Press OK to add the Sound.
17. Highlight Subject, using the navigation keys.
18. Enter the Subject Text, using the keypad (up to 80 characters).
19. Highlight Name Card:, using the navigation keys.
20. Press the left soft key for Add.
21. Select either of the following name card options:
-My Name Card (1), to add the previously saved name card
-Contacts (2), to add a contact as the name card
22. Press OK to add the selected name card to the picture message.
23. Press OK to Send the Picture Message to the recipient(s).

Tip: You can send a Picture Message to up to ten recipients.

Note: Picture Messages are only available within the Verizon Wireless Enhanced Services Area.

In Addition, pictures can be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Is there any way that I can set the phone to display my name when I call a land line?

asked 3 years, 4 months ago
dcarst
Forest Hills, NY 11375
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dcarst!

Thank you for your inquiry. The Caller ID can be set upp through the network carrier's system. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Have a new Samsung Gusto cell phone (Schu360A)

Is this phone compatible with 2011 Toyota Camry Bluetooth hands free voice recognition, etc.
It is not listed on Toyota or Verizon compatibility page. I am having trouble setting it up and want to know if it is possible.
asked 3 years, 4 months ago
londonduncan
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi londonduncan,

Thank you for your correspondence. Regarding your concern, if you have confirmed with your car manufacturer that it is not listed under compatible handsets, there are no other configurable options on your phone since there is a compatibility issue.

However, you may contact your car manufacturer to check the most updated list of phones you could use with your Toyota Camry Bluetooth device.

We appreciate your continued interest in Samsung products. Have a good day.
answered 3 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How come I cannot answer the phone when it is locked? I have been able to do this on all other phones I have had. This is for the Samsung Gusto.

The other question I have is how come I cannot set the alarm for 6:00 AM or PM? I can set it for any other time and the alarm will go off, but not at 6:00 AM or PM. I can set for 6:01 and the alarm will sound, but not right on 6:00.
asked 3 years, 4 months ago
scrollsawn
91950
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi scrollsawn!
Thank you for your inquiry.

Do a soft reset on your phone. If the soft reset won’t work, we would be glad to give you further assistance in (issue). Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do you turn up the volume of the ringer on the Samsung "Gusto" phone?

asked 3 years, 4 months ago
roneal
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi roneal,

Thank you for your inquiry. Regarding your concern, you may use the listed steps below to change the volume setting on your phone.

To set the Master Volume for all the sounds on your phone, please follow the steps below:
1. From the Home screen, press MENU > Settings & Tools > Master Volume.
2. Press the Volume Key or Directional Key Up or Down to highlight a volume level, then press SET:
• High: All sounds play at High volume.
• Medium High: All sounds play at medium high volume.
• Medium: All sounds play at medium volume.
• Medium Low: All sounds play at medium low volume.
• Low: All sounds play at medium volume
• Vibrate Only: No sounds play, but the phone vibrates for incoming
calls and messages, alarms and other alerts.
• Alarm Only: Sounds play for alarms, but not for calls or other alerts.
• All Sounds Off: No sounds play.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Samsung u360

Is there a way to have the backlight on at all times? In other words, when you shut the phone, the screen eventually fades. Is there a way for it to stay on all the time, displaying time, roaming, etc?
asked 3 years, 4 months ago
Bets0857
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Bets0857!

Thank you for your inquiry. There's no configurable option for you to set the backlight to be turned on at all times as this is a power saving mode of the handset for you to prolong the battery life of the phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do you turn ringer on and off

asked 3 years, 4 months ago
jaqualls
etowah,tenn
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jaqualls!

Thank you for your inquiry. To place the handset in Vibrate Only Mode, hold down the pound key (#) for about 2 seconds. To exit Vibrate Mode, perform the same action while in Vibrate Only Mode. You will see a confirmation message for Vibrate Only Mode, each time you enter or exit Vibrate Mode. The handset will also display the “Vibrate Only" icon in the lower left corner of the display.

The SCH-U360 (Gusto) handset will vibrate rather than ring when you receive a phone call, message or alert while in silent Vibrate Only Mode.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I download photos from my gusto camera directly to my PC, using the USB cable?

asked 3 years, 4 months ago
bob21
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bob21!
Thank you for your inquiry.

There is no configurable option on how you can directly transfer photos from your phone to the computer however you can transfer them via e-mail
please refer to the link below to guide you

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=316077

Thank you for your continued interest in Samsung products
answered 3 years, 4 months ago
samsung6
0points
0out of 0found this answer helpful.
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