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Customer Questions & Answers for
SCH-U360

Customer Questions & Answers:
430 Questions
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439 Answers

Questions & Answers for samsung SCH-U360

Question

how to move pictures from phone to my pc

asked 3 years, 6 months ago
dryrock21
strong city , kansas
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dryrock21!

Thank you for your inquiry. Although there are no configurable options available to transfer pictures or videos directly to a Computer, you can send a picture via e-mail or to the Verizon Online Album.

E-Mail
To send a picture to an e-mail address follow the steps below:

1. While in standby mode, press OK for Menu
2. Select Media Center
3. Select Pictures
4. Select My Pictures
5. Highlight the desired photo to be sent, using the navigation keys
6. Press the right soft key for Options
7. Select Send
8. Select Picture Msg
9. Manually enter the email address(es), using the keypad
10. Press OK when all recipients have been entered
11. Highlight Text:, using the navigation keys
12. Enter the Message Text, using the keypad (up to 1,000 characters)
13. Highlight Sound, using the navigation keys
14. Press the left soft key for Sounds
15. Select either Record New (1) or highlight desired sound, using the navigation keys
16. Press OK to add the Sound
17. Highlight Subject, using the navigation keys
18. Enter the Subject Text, using the keypad (up to 80 characters)
19. Highlight Name Card:, using the navigation keys
20. Press the left soft key for Add
21. Select either of the following name card options:
 My Name Card (1), to add the previously saved name card
 Contacts (2), to add a contact as the name card
22. Press OK to add the selected name card to the picture message
23. Press OK to Send the Picture Message to the recipient(s)

Tip: You can send a Picture Message to up to ten recipients

Note: Picture Messages are only available within the Verizon Wireless Enhanced Services Area

In Addition, pictures can be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Voice mail is in spanish . How do I change to english?

asked 3 years, 6 months ago
samwella
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi samwella,

Thank you for your inquiry.

This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist and give you with more information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Where is the Windows USB driver?

asked 3 years, 6 months ago
SunnyCA
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi SunnyCA!

Thank you for your inquiry. We don't have any available drivers for your Samsung Gusto (SCH-U360) for connecting it with your personal computer. And there's no configurable option for you to connect it with your personal computer for transferring media files such as pictures or videos. For this process, it would be via email or through your service providers system.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

can ringer sound be set lower than volume minimum?

Ringer is very loud to me on lowest sound setting.
asked 3 years, 6 months ago
Tayah
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Tayah!

Thank you for your inquiry.

There are no configurable options to set the sound lower than the minimal volume.

Is it noticeably loud and not as normal as before?

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

What ringtone types are supported by SCH-U360?

I am only noticing MIDI files preloaded on the phone. Can the phone accept any other ringtone files other than MIDI?
asked 3 years, 6 months ago
bluathena
Lexington, KY
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bluathena!

Thank you for your correspondence. You can check below the ringtone file format that supports the phone.

>Ringtone File supports
-----------------------

Note: For ringtones, the file size should not be exceeded on 300kb and not also exceeded on 192bit rate.

MP3
AAC
AMR
WMA
RealAudio

>Media Player Application Supports
----------------------------------

MP3
AAC
AMR
WMA
RealAudio

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Voicemail Password

How do I set a password for accessing voicemail?
asked 3 years, 6 months ago
9James
Port Angeles, WA
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

Regarding your concern you have to coordinate with your Service provider for further assistance concerning this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Just purchased the Gusto. In viewing all the menu options came across "driving mode." What is this??

asked 3 years, 6 months ago
Ronster
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ronster!

Thank you for your correspondence. It is one of the preset sound profile of the phone. Using this feature will set the phone on to high volume ringtones so that while your driving on the road, you won't miss an incoming call.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How can I get my phone to alarm at 4am?

Alarms works during normal hours, but not at 4am when I have to get up for work.
asked 3 years, 6 months ago
jbobpete
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jbobpete!

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do I get pictures off my phone to pc

asked 3 years, 6 months ago
diekmann
georgia
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi diekmann!

Thank you for your inquiry. Although there are no configurable options available to transfer pictures or videos directly to a PC, you can send a picture via e-mail or to the Verizon Online Album.

To send a picture to an e-mail address follow the steps below:

1. While in standby mode, press OK for Menu
2. Select Media Center
3. Select Pictures
4. Select My Pictures
5. Highlight the desired photo to be sent, using the navigation keys
6. Press the right soft key for Options
7. Select Send
8. Select Picture Msg
9. Manually enter the email address(es), using the keypad
10. Press OK when all recipients have been entered
11. Highlight Text:, using the navigation keys
12. Enter the Message Text, using the keypad (up to 1,000 characters)
13. Highlight Sound, using the navigation keys
14. Press the left soft key for Sounds
15. Select either Record New or highlight desired sound, using the navigation keys
16. Press OK to add the Sound
17. Highlight Subject, using the navigation keys
18. Enter the Subject Text, using the keypad (up to 80 characters)
19. Highlight Name Card:, using the navigation keys
20. Press the left soft key for Add
21. Select either of the following name card options:

 My Name Card, to add the previously saved name card
 Contacts, to add a contact as the name card

22. Press OK to add the selected name card to the picture message
23. Press OK to Send the Picture Message to the recipient(s)

Tip: You can send a Picture Message to up to ten recipients

Note: Picture Messages are only available within the Verizon Wireless Enhanced Services Area

In Addition, pictures can be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How can my phone just get more minutes last week and then i have no minutes to send text messages?

Image(s)
User submitted image
asked 3 years, 6 months ago
Anonymous
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Regarding your concern, we advise you to contact your service provider to get more information on how the plan attached to your phone or account works.

We appreciate your continued interest in Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What is the maximum message size?

My phone won't let me receive a message that is 30 kb and I wanted to know the maximum size I can receive.
asked 3 years, 6 months ago
IanFTN
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi IanFTN!

Thank you for your inquiry. A plain text message don't have a maximum file size. If you are referring on the multimedia message, the maximum file size of mulimedia message would be 50kb.

If your phone is not allowing you to recieve a 30kb multimedia message, try to delete some of the messages and if you can't recieve mulitmedia message even you already erased some of your messages, please call your service provider to reconfigure your settings.

We appreciate your continued interest in Samsung products.

Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How to reset phone?

When I hit ok menu goes to message or contact.
asked 3 years, 6 months ago
45maggie
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 45maggie!

Thank you for your inquiry.

Performing a reset on the SCH-U360 handset, will delete all the information saved on the phone and will restored back the phone to its default settings. For you to reset the phone, please follow the steps below:

1. While in standby mode, press the OK button for Menu.
2. Select Settings & Tools.
3. Select Phone Settings.
4. Select Security.
5. Enter the lock code; default password is the last 4 digits of cell phone number, unless it has been changed.
6. Select Restore Phone.
7. Highlight Yes, using the navigation keys.
8. Press the OK button to confirm resetting the handset.
9. Press the OK button at the re-program the phone screen.
10. Enter the lock code again; default password is the last 4 digits of cell phone number, unless it has been changed.
11. Press the OK button to confirm restoring the handset to the factory default settings.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do I change voice mail number? When I try to retreve voicemail i get "invalid number" message

asked 3 years, 6 months ago
smithd
14428
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi smithd!

Thank you for your inquiry. Because Voicemail is a network service offered by your service provider, questions concerning voicemail, such as those outlined below, would be best addressed by contacting your service provider.
* Configuring your Voicemail for the first time
* Desire to change the greeting
* Unsure of the password
* Wish to change the password
* Would like to know how to access your voicemail from another phone

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I need driver to download photos from cell phone to computer

Samsung gusto verizon phone windows 7 operating system
asked 3 years, 6 months ago
jdontibs
home
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jdontibs!

Thank you for your inquiry. I have here the link for the complete information on how you can transfer photos from phone to your personal computer:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=316077

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I am struggling setting up my voice mail box. I would really like it to be simple.

asked 3 years, 6 months ago
1snibby3
Dover, PA 17315
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 1snibby3,

Thank you for your inquiry.

Because Voicemail is a network service offered by your service provider, questions concerning voicemail, such as those outlined below, would be best addressed by contacting your service provider:
 Configuring your Voicemail for the first time
 Desire to change the greeting
 Unsure of the password
 Wish to change the password
 Would like to know how to access your voicemail from another phone

Verizon Customer Service Number: 800-922-0204

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I change the Time on my Samsung gusto

asked 3 years, 6 months ago
Anonymous
Las Vegas
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Kevinharr!

Thank you for your inquiry.

The time on Samsung Gusto™ (SCH-U360) is synchronized by your service provider with the World Clock. If you want to change the time on the phone, we recommend contacting your service provider to disable this application on the phone so that you can change the time on the phone.

You may also try to check the world time location on the SCH-U360 and set your location to change the time.

1. From the Home screen, press MENU ➔ Settings & Tools ➔ Tools ➔ World Clock.
2. Choose a time zone with one of these methods:
• Use the Directional Key to scroll through the time zones around the world.
• Press the Left Soft Key Cities to select from a list of supported cities. Select a city and press OK to view your entry.
3. To select the displayed time zone, press OK.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I turn on/off the speaker phone on my gusto?

asked 3 years, 6 months ago
0dennis0
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 0dennis0,

Thank you for your inquiry.

With the slider open, press and hold the Speakerphone key on the right side of the phone to switch from using the earpiece to the speakerphone before or during a call. Use the volume keys to adjust the volume. Press and hold the Speakerphone key to disable the speakerphone for privacy. After the call has ended the speakerphone function turns off automatically.

You will see the speakerphone icon on the handset display to signify the speakerphone option is enabled.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I connect my Gusto to my computer

When I plug my Samsung Gusto into my computer using the USB cable that came with it, I am asked to insert a CD for the necessary software to be installed. However, when I bought the phone I did not receive any CD and am wondering where I can get this software in order to connect my phone to my computer.
asked 3 years, 6 months ago
Stephano811
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Stephano811!

Thank you for your inquiry.

Regarding your concern, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the Samsung Gusto™ Cell Phone (SCH-U360) and a personal computer.

For you to connect the SCH-U360 handset to your computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then follow the procedures on the link below:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

Warning: Formatting a memory card will permanently delete all current content.

To format a microSD memory card using the SCH-U360 handset:
1. From the standby screen, press OK for Menu.
2. Highlight Settings & Tools.
3. Select Memory.
4. Select Card Memory.
5. Press the right soft key for Options.
6. Select Format Card.
7. Highlight Yes, using the navigation keys.
8. Press OK to confirm formatting the microSD memory card.

To transfer files, using the Mass Storage option, please follow the steps below:

1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools.
4. Select Tools.
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot.
6. Select USB Mass Storage.
7. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9. Navigate to the location of the files on the PC.
10. Drag n Drop or copy & paste the file(s) into the phone's My_Pix or My-Flix folder.

WARNING: DO NOT CONNECT USB CABLE DURING THE FILE TRANSFER.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I get my pictures off my pre-paid verizon samsung gusto phone onto my computer?

asked 3 years, 6 months ago
Christy1380Gordon
Pikeville, NC
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Christy1380Gordon!

Thank you for your inquiry.

Regarding your concern, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the Samsung Gusto™ Cell Phone (SCH-U360) and a personal computer.

For you to connect the SCH-U360 handset to your computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then follow the procedures on the link below:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

Warning: Formatting a memory card will permanently delete all current content.

To format a microSD memory card using the SCH-U360 handset:
1. From the standby screen, press OK for Menu.
2. Highlight Settings & Tools.
3. Select Memory.
4. Select Card Memory.
5. Press the right soft key for Options.
6. Select Format Card.
7. Highlight Yes, using the navigation keys.
8. Press OK to confirm formatting the microSD memory card.

To transfer files, using the Mass Storage option, please follow the steps below:

1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools.
4. Select Tools.
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot.
6. Select USB Mass Storage.
7. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9. Navigate to the location of the files on the PC.
10. Drag n Drop or copy & paste the file(s) into the phone's My_Pix or My-Flix folder.

WARNING: DO NOT CONNECT USB CABLE DURING THE FILE TRANSFER.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Where can I find a windows driver for a SCH-U360

I need a driver for a Gusto SCH-U360 for a system using windows XP. Any idea where such a thing could be found?
asked 3 years, 6 months ago
Tagos
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Tagos!

Thank you for your inquiry. There's no configurable option for you to connect your Samsung Gusto (SCH-U360) with your personal computer using a cable or usb cable.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
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