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Customer Questions & Answers for
SCH-U360

Customer Questions & Answers:
430 Questions
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439 Answers

Questions & Answers for samsung SCH-U360

Question

How can I get the hands free headset to work?

I have a Samsung Gusto but the headset plug in does not work. Is there a special step to activate the headset?
asked 3 years, 2 months ago
winegut
Napa, CA
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for your inquiry. There isn't a special step to activate the Samsung Hands-Free Stereo Headset. Make sure its pushed in all the way. Here is a link to the instructions. http://bit.ly/lqMLpi

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do i set my phone up to check voice mail

I want to be able to pusch one button to check voice mail
asked 3 years, 2 months ago
wlemast1
Florida
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for your inquiry. Copy and paste this link into your browser for step-by-step instructions. http://bit.ly/jqz2gB Refer to Section1 pg. 12.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Where can I find the driver for the USB cable for my gusto cell phone SCH-U360?

asked 3 years, 2 months ago
kcwisen
30905
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the Samsung Gusto™ Cell Phone (SCH-U360) and a personal computer.

For you to connect the SCH-U360 handset to your computer, it requires you to have the memory card inside the phone and a USB data cable, once you have these requirements, follow the procedures on the link below:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

Warning: Formatting a memory card will permanently delete all current content.

To format a microSD memory card using the SCH-U360 handset:
1. From the standby screen, press OK for Menu.
2. Highlight Settings & Tools.
3. Select Memory.
4. Select Card Memory.
5. Press the right soft key for Options.
6. Select Format Card.
7. Highlight Yes, using the navigation keys.
8. Press OK to confirm formatting the microSD memory card.

To transfer files, using the Mass Storage option, please follow the steps below:

1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools.
4. Select Tools.
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot.
6. Select USB Mass Storage.
7. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9. Navigate to the location of the files on the PC.
10. Drag n Drop or copy & paste the file(s) into the phone's My_Pix or My-Flix folder.

WARNING: DO NOT CONNECT USB CABLE DURING THE FILE TRANSFER.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

can i upload my phone #s from outlook

asked 3 years, 2 months ago
Jehoram
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Anonymous.. If you go into Backup Assistant on-line.. you'll see that there is an Import Contacts link on the right side of the page. You can import contacts from your computer as long as it's in CSV or vCard format.. So.. export your outlook file to CSV format and then upload it to Backup Assistant.. and then download it to your phone.. and you should be good to go.

Good luck!
answered 3 years, 2 months ago
Samsgirl
Anaheim, CA
0points
0out of 0found this answer helpful.
Question

How do I download pictures from my phone to my laptop?

When I connected to phone to the laptop, download a driver message appeared.
asked 3 years, 2 months ago
RobertLisa
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi RobertLisa!

Thank you for your inquiry.

The SCH-U360 handset does not have the capability to connect to the computer and transfer pictures.

However, you can send pictures to an e-mail address on the phone. For you to transfer pictures from phone to an e-mail address, please follow the procedures on the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=316077

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do i transfer pictures from my samsung schu360 to my computer

i plugged my phone into my computer to get the pictures from my phone to my computer and all i got was a launch assistant program for downloading upgrades for the phone. Help!!!!!!
asked 3 years, 1 month ago
mecric01
stockton ca
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mecric01!

Thanks for your question! Please see the link below for steps on transferring pictures from your device to your computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=316077

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

Samsung Gusto. Verizon. Keypad backlight does not come on when opening flip-only when sending or receiving a call. Setting for this?

asked 3 years, 1 month ago
iflyrc
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Please refer to the link below, for a guide on configuring the backlight settings on the Gusto.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=316105

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Where can I find the driver software to link my Samsung Gusto phone to my XP PC?

asked 3 years, 1 month ago
Curt99
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Curt99,

Regarding your concern, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the Samsung Gusto™ Cell Phone (SCH-U360) and a personal computer.

For you to connect the SCH-U360 handset to your computer, it requires you to have the memory card inside the phone and a USB data cable, once you have these requirements, follow the procedures on the link below:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

Warning: Formatting a memory card will permanently delete all current content.

To format a microSD memory card using the SCH-U360 handset:
1. From the standby screen, press OK for Menu.
2. Highlight Settings & Tools.
3. Select Memory.
4. Select Card Memory.
5. Press the right soft key for Options.
6. Select Format Card.
7. Highlight Yes, using the navigation keys.
8. Press OK to confirm formatting the microSD memory card.

To transfer files, using the Mass Storage option, please follow the steps below:

1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools.
4. Select Tools.
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot.
6. Select USB Mass Storage.
7. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9. Navigate to the location of the files on the PC.
10. Drag n Drop or copy & paste the file(s) into the phone's My_Pix or My-Flix folder.

WARNING: DO NOT CONNECT USB CABLE DURING THE FILE TRANSFER.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do i hook phone 2 pc?

tried pc studio 3 and 7, but no luck.
asked 3 years, 1 month ago
daleellsworth
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi daleellsworth,

Thank you for your inquiry! We appreciate your patience.

This is an issue that can be resolved by performing a soft reset; power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, try using a different USB port.

If you are still having issues, please contact Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where can I find a driver that will let me connect to my computer?

asked 3 years, 1 month ago
Jaykiacal
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Here is your go-to link for downloads: http://www.samsung.com/us/support/downloads/SCH-U360

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how to rearrange my contacts list out of alphbetical order? samsung gusto

asked 3 years, 1 month ago
bender43
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I download pictures from my cell phone to my MacBook?

asked 3 years, 1 month ago
pambear1
Fresno, CA
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Try following the steps below:

After hooking up your device to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). Pull this down by touching and sliding it down. Select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your phone and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

which key is the volume key on the gusto phn? I cant tell by the picture

asked 3 years, 1 month ago
taxy
hackensack, nj
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

You can adjust volume using the +/- buttons on the side of your phone.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How can I synchronize the contacts in my phone with my PC?

I connected the phone to the PC and installed the phone driver, but I don't see any way to access it from the PC. Now when I plug in the phone and run TLBootstrap_WPP.exe, it just gives the following error message:
"Failed downloading Verizon Tool Launcher information from server."
asked 3 years, 1 month ago
Renee24
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Renee24,

Thank you for your inquiry! We appreciate your patience.

This is an issue that can be resolved by performing a soft reset; power down the device, remove the battery for several minutes, then re-insert and power up. You may also want to try utilizing a different USB port.

Should this not resolve your issue, please Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I pair my Samsung Gusto phone with my Ford Edge Sync feature?

My phone appears to recognize "Sync" but the devices do not pair. I cannot determine how to enter Sync code for pairing purposes.
asked 3 years, 1 month ago
Anonymous
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence.

You may try the default password four zeros "0000". If still not working, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your patronage of Samsung products.
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

The phone plays a ring tone when updating my balance. How do I disable the ring tone?

asked 3 years, 1 month ago
dwlmgold
Berlin, Md
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dwlmgold!

Thanks for your question! Please click the link below for steps on disabling ringtones and sounds on your device.

Delete Ringtones
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=316192

Change Ringtones
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=316191

Change Keypad Tones
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=316194

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What do the various symbols on the screen mean?

asked 3 years, 1 month ago
aj051093
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi-

Thank you for your inquiry. Please refer to the user manual Section2 pg.20 for a legend of the Home Screen Icons. Copy and paste this link into your browser to go to the online manual. http://bit.ly/pKMlup

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do I download photos?

my Winows 7 system can not find a driver and your site says it is no longer supported. I just bought this phone through Verizon
asked 3 years, 1 month ago
Bradentonbuc
Bradenton, FL
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi-

Thank you for your inquiry. Although there are no configurable options available to transfer pictures or videos directly to a PC, users can send a picture via e-mail or to the Verizon Online Album. Copy and paste this link into your browser for step-by-step instructions. http://bit.ly/izvSZ8

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

unknown icon on my samsung gusto above the message menu contacts. it has a blue bar with a small phone in it and what looks like an enter sign

on my gusto, on the display screen right above the words message menu contacts there is a light blue bar. in that bar is what looks like a icon of a small phone and has what looks like an enter sign next to it. I have no idea what this icon is for. Can someone help me
asked 3 years, 1 month ago
majiklmoon
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be resolved by reaching out to chat support at http://bit.ly/e8wqcp or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I have a question on the 360 Gusto cell phone. How do I connect it to a PC to transfer ringtones?

asked 3 years, 1 month ago
bpyanteks
on SCH-U360
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Unfortunately, there are no configurable options available to transfer ringtones directly to a PC. However, ringtones may be obtained through a paid subscription service offered through your service provider’s network. Please contact your service provider for subscription information, such a pricing and availability in your area, or for download assistance.

To change the Ringtone follow the steps below:

While in standby mode, press the OK button for Menu
Select Settings & Tools (9)
Select Sound Settings (6)
Select Call Sounds (2)
Select Call Ringtone (1)
Highlight the desired ringtone, using the navigation keys, or select Get New Ringtones* (1), to download New Ringtones from Verizon
Press the OK button to save the Call Ringtone setting
Select Call Vibrate (2)
Highlight either On or Off, using the navigation keys
Press the OK button to save the Call Vibrate setting

To set a voice recording as the ringtone follow the steps below:

From the standby screen, press the OK button for Menu
Select Media Center (1)
Select Tunes & Tones (1)
Select My Sounds (4)
Highlight the desired voice recording, using the navigation keys
Press the left soft key for Set As
Select Ringtone (1) to set the voice recording as the Ringtone

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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