Thank you for your correspondence.
Does this happen even if the phone is not on Silent Mode? To check if the phone is on silent mode, kindly check the link below.
Should you experience the same issue after checking the sound settings on the phone, please try doing a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.
If this does not work, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
We sincerely apologize for any inconvenience this presents.
answered 3 years, 2 months ago
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