Thank you for taking the time to inform us of the issue concerning your Samsung product.
As of the moment, Samsung is unable to speculate when/if the software revision might be available for the Samsung Knack™ Cell Phone (SCH-U310) due to the fact that this might lead to inaccurate information and confusion
Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.
Regarding about your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Again, we thank you for comments and appreciate your patience and understanding in this matter.
We appreciate your continued interest in Samsung products.
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