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Customer Questions & Answers for
samsung Samsung Knack™ Cell Phone

Customer Questions & Answers:
42 Questions
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42 Answers

Questions & Answers for samsung Samsung Knack™ Cell Phone

Question

when i turn on my samsung cell phone a red bar runs accross the bottom then the phone locks up. then i cant power off the phone. whats going on?

asked 3 years, 10 months ago
nursepeter
on Samsung Knack™ Cell Phone
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answer 1
The same thing happened to my phone, so I took it in to my Verizon Wireless dealer to see what they had to say. They said it was a known problem with the knack and there is nothing to do to fix it. Since mine was still under warranty I would receive another one, so that appears to be your only option - get another phone.
answered 3 years, 5 months ago
pdizzle
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Question

How do I save my contact list onto my computer?

Do I need to download software to be able to do this?
I have a model #SCH-U310.
asked 3 years, 9 months ago
Prestologs
on Samsung Knack™ Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. As of the moment, there is no available software or driver for you to connect the phone to your computer. Samsung is unable to speculate when/if this driver might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on Samsung website in the Samsung Download Center.

Regarding about your concern, there is no configurable option to transfer the contacts saved on the SCH-U310 handset to your computer. The phone does not have the capability to a computer. The phone also does not support Bluetooth connection.

However, you may contact your service provider for an application or service so that you back up or transfer contacts saved on the SCH-U310 to the computer.
answered 3 years, 6 months ago
Samsung7
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Question

my phone froze after a master reset and can't start

i did a master reset on this phone and when it rebooted (turn off and on) it just keeps blinking on and off but it wont star just blinking on and off sequence bar start and stop in the moment it start blinking, and if a push any buttons on the phone it goes to *******error log ******* white screen
asked 3 years, 7 months ago
lojerahe
national city CA
on Samsung Knack™ Cell Phone
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answer 1
Hi there!

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 7 months ago
Samsung4
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Question

What does it mean when I turn on my phone and it says error log across the top of a blue screen?

The phone can only be turned off by removing the battery. It can then be turned back on but only with the error log message and then the keys are unresponsive.
asked 3 years, 9 months ago
darlewis
on Samsung Knack™ Cell Phone
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answer 1
You can go to your service provider so they can check on the phone and they can try reflashing the phone.

You can also call our Samsung Customer Support, so we can do minimal troubleshooting to your phone. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 8 months ago
Samsung5
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Question

How do I block a number?

asked 3 years, 9 months ago
Brownwire
on Samsung Knack™ Cell Phone
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answer 1
Thank you for your inquiry.

There are no configurable options available for restricting incoming or outgoing calls, your service provider may offer call restriction options.

For more information please contact your service provider.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung5
-1point
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Question

How to enable ringer

asked 3 years, 8 months ago
Anonymous
on Samsung Knack™ Cell Phone
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answer 1
Greetings!

Pertaining to your query, you can try the following steps on how to change the settings of the phone to its Normal Profile please follow the steps below:
On the Idle Screen press the # key until it will show that the Normal Profile has been activated.

However, if you’re intending to change the ringtone of your phone, please follow the steps below:
To change the Ringtones follow the steps below:
1.While in standby mode, press the left soft key for Menu
2.Select Settings (5)
3.Select Sound Settings (1)
4.Select Ringtone (1)
5.Highlight the desired ringtone, using the navigation keys
6.Press the OK button to save the Ringtone setting

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
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Question

cell phone read out says error log

asked 3 years, 8 months ago
jtdreamer47
on Samsung Knack™ Cell Phone
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answer 1
Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
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Question

My phone will not allow me to set up voicemail

When it rings, it doesn't go to an automated message but to a fast busy signal
asked 3 years, 8 months ago
Parking
Nashville TN
on Samsung Knack™ Cell Phone
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answer 1
Because Voicemail is a network service offered by your service provider, questions concerning voicemail, such as those outlined below, would be best addressed by contacting your service provider.

> Configuring your Voicemail for the first time
> Desire to change the greeting
> Unsure of the password
> Wish to change the password
> Would like to know how to access your voicemail from another phone

Thanks for writing us here at Samsung!

Technical Support Team
answered 3 years, 8 months ago
SamsungSupport12
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Question

how do i adjust the ringer volume?

asked 3 years, 3 months ago
gwsellers
on Samsung Knack™ Cell Phone
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answer 1
Hi gwsellers,

Thank you for your inquiry.

You can adjust the ringer volume on the SCH-U310 (Knack) phone by doing the steps below.

Volume Level
1. From the home screen, press the left soft key Menu.
2. Press Settings.
3. Press Sound Settings then press Volume Level.
4. Press the Navigation key up or down to highlight the desired ringtone volume and press Ok.

Tip: The Volume Key located at the side of the phone allows you to adjust the master volume or adjust the voice volume during a call.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
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Question

I have a cymble of a bell with a slash line through the bell on the bottem left of my display i want it gone

asked 3 years, 3 months ago
breadman
on Samsung Knack™ Cell Phone
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Answers
answer 1
Hi breadman,

Thank you for your inquiry.

The alarm icon with a line across it indicates that the ringer is silenced for all alerts, incoming calls, and incoming messages. While in standby mode, press the volume key, located on the left side of the phone, then select “All Sounds Off”. The phone will show the All Sounds Off icon in the lower left corner of the display. To disable simply perform the same action while in All Sounds Off Mode.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
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Question

phone will not start

asked 3 years, 2 months ago
idontcare
arizona
on Samsung Knack™ Cell Phone
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answer 1
Hi there!

Thank you for your correspondence. We're sorry to hear that your having issues using your phone.Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If the soft reset won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
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Question

How do I delete saved voicemail

asked 3 years, 7 months ago
Anonymous
on Samsung Knack™ Cell Phone
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answer 1
Voicemail gets saved on the system of the service provider.

If you intend to delete your saved voicemail, you have to dial number 1 on your phone's keypad and listen to the voice prompt and from there it will give you an option to delete your saved voicemail message.
answered 3 years, 7 months ago
Samsung4
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Question

is it possible to change to a custom ringtone?

asked 3 years ago
OracleMike
Rolla Missouri
on Samsung Knack™ Cell Phone
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

For a custom ringtone on this device, we recommend consulting a 3rd party vendor.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
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Question

How do I add words to my phone's T9 dictionary?

I know it is probably a simple procedure and that there has to be a way to do it, but I can't figure out how.
asked 3 years, 5 months ago
pdizzle
on Samsung Knack™ Cell Phone
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answer 1
Hi pdizzle!

Thank you for your inquiry. There are no configurable options available to add or delete words from the internal predictive text dictionary on the SCH-U310 (Knack) phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
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Question

My cell phone is receiving old sent and received text messages

I've deleted all messages and removed battery and still get old messages when someone text messages me
!
asked 3 years, 5 months ago
swightman
Campbell, NY
on Samsung Knack™ Cell Phone
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answer 1
Hi swightman!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
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Question

hard reset

asked 3 years ago
bigdaddio
on Samsung Knack™ Cell Phone
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answer 1
Hello! Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
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Question

want to have phone ring longer than 3 times

asked 3 years, 9 months ago
Davescell
on Samsung Knack™ Cell Phone
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answer 1
Regarding configuring the number of rings, you need to contact your service provider so they can configure it for you.

Your service provider will be able to set it up to 10 times.
answered 3 years, 9 months ago
Samsung5
0points
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Question

Is there a Bluetooth headset and Bluetooth adapter that can be used with my Samsung Knack U310 cell phone

I have a Samsung Knack U310 cell phone. According to your website, the WEP470 Bluetooth Headset Kit (AWEP470JBE) is compatible with my cell phone. However, I don't think my cell phone has built-in Bluetooth. Is there a way to verify that I can use th WEP470 BT headset with my U310 cell phone? Does the WEP470 come with a Bluetooth adapter?
asked 3 years, 7 months ago
patty0462
on Samsung Knack™ Cell Phone
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answer 1
Thank you for bringing this to our attention. As furtherly checked on the phone's specifications and on Samsung website as well, the SCH-U310 (Knack) handset does not support any Bluetooth functionality. We will be coordinating with our department to update our website regarding its supported accessories.

We do apologize for the inconvenience this may have caused you. Thank you for your continued support in Samsung products.
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
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Question

How do you dard reset a Samsung Knack ?

asked 3 years, 7 months ago
dhirst
on Samsung Knack™ Cell Phone
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answer 1
Hi there!

Thank you for your inquiry.

With regard to your concern on performing a hard reset on your phone, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a good day.
answered 3 years, 7 months ago
SamsungSupport9
0points
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Question

How do I unlock my text messages that are randomly locking themselves?

asked 3 years, 3 months ago
quitecontrary1977
NY
on Samsung Knack™ Cell Phone
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answer 1
Hi quitecontrary1977!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport11
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