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Customer Questions & Answers for
Samsung Knack™ Cell Phone

Customer Questions & Answers:
42 Questions
 | 
42 Answers

Questions & Answers for samsung Samsung Knack™ Cell Phone

Question

when i turn on my samsung cell phone a red bar runs accross the bottom then the phone locks up. then i cant power off the phone. whats going on?

asked 3 years, 10 months ago
nursepeter
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The same thing happened to my phone, so I took it in to my Verizon Wireless dealer to see what they had to say. They said it was a known problem with the knack and there is nothing to do to fix it. Since mine was still under warranty I would receive another one, so that appears to be your only option - get another phone.
answered 3 years, 6 months ago
pdizzle
0points
0out of 0found this answer helpful.
Question

What does it mean when I turn on my phone and it says error log across the top of a blue screen?

The phone can only be turned off by removing the battery. It can then be turned back on but only with the error log message and then the keys are unresponsive.
asked 3 years, 10 months ago
darlewis
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can go to your service provider so they can check on the phone and they can try reflashing the phone.

You can also call our Samsung Customer Support, so we can do minimal troubleshooting to your phone. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I save my contact list onto my computer?

Do I need to download software to be able to do this?
I have a model #SCH-U310.
asked 3 years, 10 months ago
Prestologs
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. As of the moment, there is no available software or driver for you to connect the phone to your computer. Samsung is unable to speculate when/if this driver might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on Samsung website in the Samsung Download Center.

Regarding about your concern, there is no configurable option to transfer the contacts saved on the SCH-U310 handset to your computer. The phone does not have the capability to a computer. The phone also does not support Bluetooth connection.

However, you may contact your service provider for an application or service so that you back up or transfer contacts saved on the SCH-U310 to the computer.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Driver Support

I have the Susteen DataPilot program, do you have a Windows Vista USB driver for the phone ? I am unable to communicate with the phone.
asked 3 years, 9 months ago
Halcarz
Hammond, Indiana
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Halcarz,

For CDMA phones, the disc that came with the handset contains the usb driver for computer connection. If that disc doesn't have the one that you want, you can ask your current service provider for this concern.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

U310 Problems - 1) Inbox not getting erased 2) Very slow response time 3) Sometimes, calls do not get d/c even after repeatedly pressing END btn.

This phone has been giving me a lot of problems from day one. Don't get me wrong (I am pretty satisfied with the other two Samsung phones that I have) and take it as a constructive feedback. This is probably the worst phone/software you have designed and needs serious fixes. And apart from the aforesaid problems there are more. Please help me.
asked 3 years, 9 months ago
APwithHSBCprovidedPhone
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If the phone still has the same issue, and should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

cell phone read out says error log

asked 3 years, 9 months ago
jtdreamer47
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Noise when using speaker

When I press the speaker button the phone generates a lot of loud noise and the party cannot hear my voice nor can I hear theirs.
asked 3 years, 8 months ago
mike4444
california
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to your query, the speakerphone on the mobile is used when a person has some problems with hearing or if you would want to listen to the other party with a better audio and usually speakers are very sensitive to sound and will immediately capture noise or sound in the your area.

However if the noises are always evident on the call or is always present, and should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Warning: Due to higher volume levels, do not place the phone near your ear when using the Speakerphone feature.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do you dard reset a Samsung Knack ?

asked 3 years, 8 months ago
dhirst
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

With regard to your concern on performing a hard reset on your phone, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a good day.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

my phone froze after a master reset and can't start

i did a master reset on this phone and when it rebooted (turn off and on) it just keeps blinking on and off but it wont star just blinking on and off sequence bar start and stop in the moment it start blinking, and if a push any buttons on the phone it goes to *******error log ******* white screen
asked 3 years, 8 months ago
lojerahe
national city CA
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 8 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I delete saved voicemail

asked 3 years, 8 months ago
Anonymous
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Voicemail gets saved on the system of the service provider.

If you intend to delete your saved voicemail, you have to dial number 1 on your phone's keypad and listen to the voice prompt and from there it will give you an option to delete your saved voicemail message.
answered 3 years, 8 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

can I download ringtones (mp3 or other audio file) to the sch-u310

if so, how? is there app software? (besides the data cable required)
asked 3 years, 7 months ago
Anonymous
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

there are no configurable options available to play MP3 files on the SCH-U310 (Knack) phone.

Thanks for writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

MY UNIT WENT BAD WHILE SITTING IN THE CHARGER

IT IS NOW FLASHING 'VERIZON' IN GRAY WHILE IN THE CHARGER. OUT OF THE CHARGER IT IS VERIZON IN COLOR BUT A TWO COLOR LINE PROCEEDS FROM LEFT TO RIGHT REPEATILY.
AT ONE TIME A WARNING FAILURE APPEARED.. L06 or 106. I HAVE REMOVED AND REINSTALLED THE BATTERY.
asked 3 years, 7 months ago
ZIKY
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there ZIKY!
Thank you for your inquiry.

Have you tried using a different battery or charger on the phone?
How long have you been experiencing this issue?

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How can I copy/upload txts from my samsung sch-U310 to my computer?

asked 3 years, 7 months ago
pspielvogel
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi pspielvogel,

Thank you for your inquiry. With regard to your concern, the text messages you received using your phone would go straight and stored to the phone memory and there are no configurable options to save the text messages in your phone to a computer.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I add words to my phone's T9 dictionary?

I know it is probably a simple procedure and that there has to be a way to do it, but I can't figure out how.
asked 3 years, 6 months ago
pdizzle
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi pdizzle!

Thank you for your inquiry. There are no configurable options available to add or delete words from the internal predictive text dictionary on the SCH-U310 (Knack) phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

My cell phone is receiving old sent and received text messages

I've deleted all messages and removed battery and still get old messages when someone text messages me
!
asked 3 years, 6 months ago
swightman
Campbell, NY
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi swightman!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I turn off "ringer silenced" on my Ssamsung Knack

asked 3 years, 6 months ago
lindamw
home
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lindamw.

Thank you for your inquiry. Please press and hold down the pound key for about 2 seconds and release.

We appreciate your continued interest in Samsung products.

Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Is there a new software update?

I am having alarm clock problems. I have two of them set up to take medications. Many times they repeatedly go off after I press the dismiss button. Other times they do not turn on at all. My phone is: Samsung Knack SCH-U310
Software Version
S/W C.C129
PRL V.51748
ERI V.4
H/W V.U310.03
asked 3 years, 6 months ago
tacomabd
98444
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tacomabd!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

As of the moment, Samsung is unable to speculate when/if the software revision might be available for the Samsung Knack™ Cell Phone (SCH-U310) due to the fact that this might lead to inaccurate information and confusion

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Regarding about your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I have a cymble of a bell with a slash line through the bell on the bottem left of my display i want it gone

asked 3 years, 4 months ago
breadman
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi breadman,

Thank you for your inquiry.

The alarm icon with a line across it indicates that the ringer is silenced for all alerts, incoming calls, and incoming messages. While in standby mode, press the volume key, located on the left side of the phone, then select “All Sounds Off”. The phone will show the All Sounds Off icon in the lower left corner of the display. To disable simply perform the same action while in All Sounds Off Mode.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do i adjust the ringer volume?

asked 3 years, 4 months ago
gwsellers
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi gwsellers,

Thank you for your inquiry.

You can adjust the ringer volume on the SCH-U310 (Knack) phone by doing the steps below.

Volume Level
1. From the home screen, press the left soft key Menu.
2. Press Settings.
3. Press Sound Settings then press Volume Level.
4. Press the Navigation key up or down to highlight the desired ringtone volume and press Ok.

Tip: The Volume Key located at the side of the phone allows you to adjust the master volume or adjust the voice volume during a call.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

phone will not start

asked 3 years, 3 months ago
idontcare
arizona
on Samsung Knack™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your correspondence. We're sorry to hear that your having issues using your phone.Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If the soft reset won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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