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Q&A home ❯ TracFone Q&A

Customer questions and answers for
(Unknown)

Customer questions and answers:
39 Questions
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32 Answers

Customer questions and answers for (Unknown)

Question

Samsung galaxy proclaim. When making a call how do you keep the back light on while talking?

If I call and use the keypad the light goes out right away, and I have to keep hitting the on/off button to try to end the call.
Tags: hardware
asked 10 months ago
Customer Avatar
Username 
Cseamans
Connecticut, USA
on
+3points
3out of 3found this question helpful.
1 answer
Answers
answer 1
Hi Cseamans,

Thank you for your inquiry. We understand that you would like to know how to keep the backlight on while on a call on your SCH-S720C.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

StraightTalk Support Number: 1-877-430-2355

Net10 Support Number: 1-877-836-2368

We thank you for your patronage of Samsung products.
answered 6 months ago
Customer Avatar
Username 
SamsungSupport13
SamsungSupport13
-3points
0out of 3found this answer helpful.
Question

No 3G

I had to do a factory reset and since I did that I have no mobile data. I can use the wifi but really need my mobile data back.
Tags: connectivity
asked 6 months ago
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Username 
alad
Ohio
on
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Hi alad,

Thank you for your inquiry. We understand that there is no mobile data on your SCH-S720C since you have performed a factory data reset. We do apologize for the inconvenience this might have caused you.

While we would like to assist you in your request, this is something that would be best addressed by your service provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 6 months ago
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Username 
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
answer 2
go to settings, then wireless & networks then mobile networks. make sure use packet data is cheched
answered 5 months, 1 week ago
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Username 
constructiongeek
nv, las vegas
+1point
1out of 1found this answer helpful.
Question

My phone battery discharges very fast. Why?

I don't get a very strong signal when I'm in my home. Could this cause my phone to continually search for a better signal, therefore using more of the battery power?
Tags: connectivity, battery, power
asked 5 months, 4 weeks ago
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Username 
Fundaddy12121
USA
on
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
Hello and thanks for reaching out!

Please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. Follow this link to Tracfone support. http://bit.ly/AhELY4.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 5 months, 3 weeks ago
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Username 
SamsungSupport
SamsungSupport
-2points
0out of 2found this answer helpful.
answer 2
make sure bluetooth is off wifi too. yes if you dont have a good signal it draiuns battery really fast 3-4 times faster if not more.
answered 5 months, 1 week ago
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Username 
constructiongeek
nv, las vegas
+1point
2out of 3found this answer helpful.
Question

How do I get music onto my Proclaim?

Is it possible to connect via Bluetooth to my Xoom tablet or IPod Touch?
Tags: how to use
asked 1 year ago
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Username 
GrampasShop
KS
on
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Hi GrampasShop,

Thank you for your inquiry. We understand that you would like to know how to get music into your Samsung Galaxy Proclaim and if its possible to connect via bluetooth to your Xoom tablet or Ipod Touch.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 6 months ago
Customer Avatar
Username 
Samsung5
-6points
0out of 6found this answer helpful.
Question

I cant get the 3G to work on the phone

Tags: connectivity
asked 10 months ago
Customer Avatar
Username 
Cseamans
Connecticut, USA
on
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi Cseamans,

Thank you for your inquiry. We're sorry to hear that you can't get the 3G network to work on your Samsung phone.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 6 months ago
Customer Avatar
Username 
Samsung5
-2points
0out of 2found this answer helpful.
Question

Why won't my phone charge?

I started to charge my phone because it needed it but it didn't charge much is there something i can do to help it charge?
Tags: battery, power
asked 9 months ago
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Username 
Natkizzle
Alexandria, MN 56308, USA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Natkizzle,

Thank you for your inquiry. We understand that your SCH-S720C is not charging and we do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

StraightTalk Support Number: 1-877-430-2355

Net10 Support Number: 1-877-836-2368

We thank you for your patronage of Samsung products.
answered 6 months ago
Customer Avatar
Username 
SamsungSupport13
SamsungSupport13
-2points
0out of 2found this answer helpful.
Question

digital digit readout?

I had a samsung sch 490 that had a really cool feature where when i hit a key to dial a number the phone would say the number i typed. it was great and i loved it. i now have a samsung proclaim and i miss this feature. is it available and i have not found it yet or am i out of luck with my new phone?
Tags: product specs
asked 3 months, 1 week ago
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Username 
LaurieLew
Mass
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi LaurieLew,

Thanks for reaching out to us! You will need to contact TracFone to assist you with your question. They handle all support questions for the phones they carry, including Samsung devices.

Thank You,
answered 3 months, 1 week ago
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Username 
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

Firmware

I want to know if there will ever be an Android OS update for this phone. I desperately want to be able to use certain app widgets that allow scrolling, but they only work in version 3.0, which I obviously do not have.
Tags: hardware
asked 2 months, 3 weeks ago
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Username 
beckadawn
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4 Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 months, 2 weeks ago
Customer Avatar
Username 
SamsungTech01
0points
0out of 0found this answer helpful.
Question

Saving a pic from e-mail?

Can someone tell me how to save a picture someone sent me via e-mail to my phone?
Tags: email
asked 2 months, 2 weeks ago
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Username 
nccadguy
NC
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4 Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 months, 2 weeks ago
Customer Avatar
Username 
SamsungTech01
0points
0out of 0found this answer helpful.
Question

Will this phone ever get an update or ability to unlock it?

I have the SCH-S720C.
Tags: software updates
asked 9 months ago
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Username 
georgemh3
Thomasville, GA 31757, USA
on
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi georgemh3,

Thank you for your inquiry. We understand that you would like to know if your Samsung SCH-S720C will get an update or ability to be unlock.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 6 months ago
Customer Avatar
Username 
Samsung5
-3points
0out of 3found this answer helpful.
Question

Why does my wifi not work?

I had to do a hard reset on my phone and I cannot get the wifi to connect. It is a Samsung Galaxy Proclaim cdma for Straight Talk.
Tags: Wi-Fi/Internet
asked 7 months ago
Customer Avatar
Username 
AndreaT
Massachusetts, USA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi AndreaT,

Thank you for your inquiry. We understand that you cannot connect to wi-fi and you did a hard reset on your Samsung Galaxy Proclaim. We apologize for any inconvenience this may have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 6 months ago
Customer Avatar
Username 
Samsung5
-1point
1out of 3found this answer helpful.
Question

When making or receiving calls on my Proclaim, the other party can not hear me unless I put my phone on speakerphone. Why is this?

I have the Samsung Galaxy Proclaim SCH-S720 from Straight talk. The phone is 2 months old and has been working fine. Then one day, it suddenly started with this problem. The party on the other end of the line can not hear anything from my side unless I put the phone on speakerphone. I can hear the other party fine on both modes.
asked 7 months ago
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Username 
coolblue71
Louisiana
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi coolblue71,

Thank you for your inquiry. We understand your concern that When you make or receive calls on your Samsung Proclaim, the person on the other line cannot hear you unless the speaker mode is on and you are able to hear the person on the other line just fine. We apologize for any inconvenience this may have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 6 months ago
Customer Avatar
Username 
Samsung5
-4points
0out of 4found this answer helpful.
Question

how do you speed dial

Tags: applications
asked 6 months ago
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Username 
corkygardner
Ca
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi corkygardner,

Thank you for your inquiry. We understand that you would like to know how to set up speed dial on your phone, SCH-S720C.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 6 months ago
Customer Avatar
Username 
SamsungSupport13
SamsungSupport13
-5points
0out of 5found this answer helpful.
Question

How do I show my phone number on someone elses caller ID

somehow my caller ID has turned off showing my number whenever I call someone. How do I turn it backon?
Tags: connectivity
asked 6 months ago
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Username 
ewright96
NC
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ewright96,

Thank you for your inquiry. We understand that you would like to know how to turn on your caller ID on your SCH-S720C so that the person you are calling can see your number.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 6 months ago
Customer Avatar
Username 
SamsungSupport13
SamsungSupport13
-4points
0out of 4found this answer helpful.
Question

I cant connect my Samsung galaxy proclaim to kies and it wont system update

Tags: applications, software updates
asked 2 months, 4 weeks ago
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Username 
Mill3r397
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mill3r397 , thanks for reaching out , Thank you for the inquiry. Please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. Follow this link to Tracfone support. http://bit.ly/AhELY4

Thanks for your inquiry !

If you don’t mind we would love to hear how are service was !http://svy.mk/ZFIqiD

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 2 months, 4 weeks ago
Customer Avatar
Username 
SamsungTech01
-1point
0out of 1found this answer helpful.
Question

Why can't I send or receive picture messages?

My phone doesn't send or receive picture messages. I spoke to straight talk several times regarding this issue and don't know what else to do!
Tags: repair issues
asked 1 year ago
Customer Avatar
Username 
Desiboop
Pittsfield, NH, USA
on
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi Desiboop

Thank you for your inquiry. We understand that you would like to know why you can't send or receive picture messages.

The hardware of the phone is manufactured by Samsung but the software and the programming of the device is solely incorporated and configured by your carrier. With this, your carrier has formed their own support group to assist you with your inquiries.

This is something that would be best addressed by your Service Provider. Please contact your Service Provider’s Customer Service Department for the resolution of this matter.

You may reach Straight Talk at 1-877-430-2355 for further assistance.

We appreciate your continued interest in Samsung products.
answered 6 months ago
Customer Avatar
Username 
Samsung5
-1point
0out of 1found this answer helpful.
Question

battery won't charge and phone will not turn on

Phone was working fine yesterday, today it will not turn on and will not charge.
Tags: battery, power, hardware
asked 6 months ago
Customer Avatar
Username 
jlb4
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jlb4,

Thank you for your inquiry. We understand that your SCH-S720C is not turning on and its battery is not charging. We do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your Service Provider.

TracFone Contact Information: 1-800-867-7183

Net10 Contact Information: 1-877-836-2368

Straight Talk Contact Information: 1-877-430-2355

We appreciate your continued interest in Samsung products.
answered 6 months ago
Customer Avatar
Username 
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Why did the new Android update slow the phone down?

I notice after the android update the phone slows when loading a web page or app.
Tags: software updates
asked 2 months, 3 weeks ago
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Username 
Anonymous
Maddock, ND 58348, USA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4 Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences. Thank you!

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 months, 2 weeks ago
Customer Avatar
Username 
SamsungTech01
0points
0out of 0found this answer helpful.
Question

How can i make my own notifications sounds?

I really don't like that I cant just take any recorded noise or any sound file I have and make it my text notification. If I would of known this I would of bought the phone. So is there anyway I can make my own text notification? I could do this on my old dum phone but cant on this smart phone. Pretty stupid.
Tags: applications
asked 1 month, 2 weeks ago
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snick27
Pittsburgh, PA, USA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi snick27, thanks for reaching out. Thank you for the inquiry. Please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. Follow this link to Tracfone support. http://bit.ly/AhELY4

Thanks for your inquiry !

If you don’t mind we would love to hear how our service was! http://svy.mk/Zd3Umb

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 1 month, 2 weeks ago
Customer Avatar
Username 
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

Why can't I get KIES or Allshare to connect to my laptop

I have tried connecting with a usb cable (samsung approved), through wi-fi, wi-fi direct, and bluetooth. I cannot make a connection regardless of connection type.
Tags: connectivity
asked 10 months ago
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Username 
fred1254
Hutchinson, KS, USA
on
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi fred1254,

Thank you for your inquiry. We understand that your phone can't connect to Kies and AllShare. We do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 6 months ago
Customer Avatar
Username 
SamsungSupport13
SamsungSupport13
-5points
0out of 5found this answer helpful.
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