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Customer Questions & Answers for
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Customer Questions & Answers:
40 Questions
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41 Answers

Questions & Answers for (Unknown)

Question

No 3G

I had to do a factory reset and since I did that I have no mobile data. I can use the wifi but really need my mobile data back.
asked 1 year, 4 months ago
alad
Ohio
on
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
go to settings, then wireless & networks then mobile networks. make sure use packet data is cheched
answered 1 year, 3 months ago
constructiongeek
nv, las vegas
+2points
2out of 2found this answer helpful.
answer 2
Hi alad,

Thank you for your inquiry. We understand that there is no mobile data on your SCH-S720C since you have performed a factory data reset. We do apologize for the inconvenience this might have caused you.

While we would like to assist you in your request, this is something that would be best addressed by your service provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

My phone battery discharges very fast. Why?

I don't get a very strong signal when I'm in my home. Could this cause my phone to continually search for a better signal, therefore using more of the battery power?
asked 1 year, 4 months ago
Fundaddy12121
USA
on
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
make sure bluetooth is off wifi too. yes if you dont have a good signal it draiuns battery really fast 3-4 times faster if not more.
answered 1 year, 3 months ago
constructiongeek
nv, las vegas
0points
2out of 4found this answer helpful.
answer 2
Hello and thanks for reaching out!

Please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. Follow this link to Tracfone support. http://bit.ly/AhELY4.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 4 months ago
SamsungSupport
SamsungSupport
-3points
0out of 3found this answer helpful.
Question

Why can't I send or receive picture messages?

My phone doesn't send or receive picture messages. I spoke to straight talk several times regarding this issue and don't know what else to do!
asked 1 year, 10 months ago
Desiboop
Pittsfield, NH, USA
on
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi Desiboop

Thank you for your inquiry. We understand that you would like to know why you can't send or receive picture messages.

The hardware of the phone is manufactured by Samsung but the software and the programming of the device is solely incorporated and configured by your carrier. With this, your carrier has formed their own support group to assist you with your inquiries.

This is something that would be best addressed by your Service Provider. Please contact your Service Provider’s Customer Service Department for the resolution of this matter.

You may reach Straight Talk at 1-877-430-2355 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Samsung5
-2points
0out of 2found this answer helpful.
Question

battery won't charge and phone will not turn on

Phone was working fine yesterday, today it will not turn on and will not charge.
asked 1 year, 4 months ago
jlb4
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jlb4,

Thank you for your inquiry. We understand that your SCH-S720C is not turning on and its battery is not charging. We do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your Service Provider.

TracFone Contact Information: 1-800-867-7183

Net10 Contact Information: 1-877-836-2368

Straight Talk Contact Information: 1-877-430-2355

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
-3points
0out of 3found this answer helpful.
Question

Why did the new Android update slow the phone down?

I notice after the android update the phone slows when loading a web page or app.
asked 1 year ago
Anonymous
Maddock, ND 58348, USA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4 Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences. Thank you!

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

Why can't I get KIES or Allshare to connect to my laptop

I have tried connecting with a usb cable (samsung approved), through wi-fi, wi-fi direct, and bluetooth. I cannot make a connection regardless of connection type.
asked 1 year, 8 months ago
fred1254
Hutchinson, KS, USA
on
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Hi fred1254,

Thank you for your inquiry. We understand that your phone can't connect to Kies and AllShare. We do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
-8points
0out of 8found this answer helpful.
Question

my battery is charged but my phone wont turn on

asked 1 year, 6 months ago
tabor
Dothan, AL, USA
on
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi tabor,

Thank you for your inquiry. We understand that your SCH-S720C is not turning on even it is charged. We do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

StraightTalk Support Number: 1-877-430-2355

Net10 Support Number: 1-877-836-2368

We thank you for your patronage of Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
-3points
0out of 3found this answer helpful.
Question

forgot my password

can you tell me how to reset my password without knowing the old one?
asked 1 year, 6 months ago
dervish
Mobile, AL, USA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dervish,

Thank you for your inquiry. We understand that you would like to reset the password on your SCH-S720C.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

StraightTalk Support Number: 1-877-430-2355

Net10 Support Number: 1-877-836-2368

We thank you for your patronage of Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

How can i make my own notifications sounds?

I really don't like that I cant just take any recorded noise or any sound file I have and make it my text notification. If I would of known this I would of bought the phone. So is there anyway I can make my own text notification? I could do this on my old dum phone but cant on this smart phone. Pretty stupid.
asked 11 months ago
snick27
Pittsburgh, PA, USA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi snick27, thanks for reaching out. Thank you for the inquiry. Please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. Follow this link to Tracfone support. http://bit.ly/AhELY4

Thanks for your inquiry !

If you don’t mind we would love to hear how our service was! http://svy.mk/Zd3Umb

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 11 months ago
SamsungSupport
SamsungSupport
-1point
0out of 1found this answer helpful.
Question

screen wont rotate

auto rotate is on but still wont rotate?
asked 1 year, 5 months ago
segd8268
Marion, IN, USA
on
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi segd8268,

Thank you for your inquiry. We understand your concern that your screen won't rotate even if the auto rotate is on. We apologize for any inconvenience this may have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Samsung5
-4points
0out of 4found this answer helpful.
Question

where is my serial number located on the phone

asked 1 year, 2 months ago
torixbaby2013
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Torixbaby2013,

Thanks for reaching out. Your serial number can typically be located on the back of your phone underneath the battery.

For more information, please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. Follow this link to Tracfone support. http://bit.ly/AhELY4
answered 1 year, 2 months ago
SamsungSupport
SamsungSupport
-1point
0out of 1found this answer helpful.
Question

Are phones with the Galaxy designation part of the Galaxy family of phones?

There is the Galaxy S1 through S4 series. What about the Galaxy branded phones (like the Proclaim), are they part of the Galaxy family?
asked 10 months ago
wilbymilstone
Lucerne, CA.
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings Wilbymilstone,

Thanks for reaching out! The Galaxy branded phones are in fact a part of the Galaxy family. Simply put, they are the Galaxy S series with a branded name, and are typically assigned to a specific carrier.

A prime example is the Galaxy Epic 4G by Sprint, which is rarely referred to as the Galaxy S1.

We are also available on other channels. You can visit them here:

Twitter
http://www.twitter.com/SamsungSupport (@SamsungSupport)

Facebook
http://www.facebook.com/SamsungSupport

Support Forms
http://on.fb.me/17Oxvtt

Let us know if you need anything else! If you have a moment for a quick survey on how we did: http://bit.ly/1dEGD8X

Thanks!
Samsung Support
answered 7 months ago
SamsungTech06
0points
0out of 0found this answer helpful.
Question

How do I get music onto my Proclaim?

Is it possible to connect via Bluetooth to my Xoom tablet or IPod Touch?
asked 1 year, 10 months ago
GrampasShop
KS
on
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Hi GrampasShop,

Thank you for your inquiry. We understand that you would like to know how to get music into your Samsung Galaxy Proclaim and if its possible to connect via bluetooth to your Xoom tablet or Ipod Touch.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Samsung5
-6points
0out of 6found this answer helpful.
Question

I cant get the 3G to work on the phone

asked 1 year, 8 months ago
Cseamans
Connecticut, USA
on
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi Cseamans,

Thank you for your inquiry. We're sorry to hear that you can't get the 3G network to work on your Samsung phone.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Samsung5
-4points
0out of 4found this answer helpful.
Question

Why won't my phone charge?

I started to charge my phone because it needed it but it didn't charge much is there something i can do to help it charge?
asked 1 year, 7 months ago
Natkizzle
Alexandria, MN 56308, USA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Natkizzle,

Thank you for your inquiry. We understand that your SCH-S720C is not charging and we do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

StraightTalk Support Number: 1-877-430-2355

Net10 Support Number: 1-877-836-2368

We thank you for your patronage of Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
-2points
0out of 2found this answer helpful.
Question

What 32gb Micro SD card is compatible with my Samsung Galaxy Proclaim?

asked 1 year, 2 months ago
sltorres
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello, sltorres.

Thanks so much for reaching out. We're here and happy to help. Please visit http://bit.ly/1cORqNG to view some compatible Samsung SD cards for your device.

If you have any additional questions please do not hesitate to reach back out. You can contact us on any of our social support channels:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thanks again!

Samsung Support
answered 5 months, 1 week ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

How do I get mobile web back on my phone after having to restore to factory settings?

My phone kept closing everything out on its' own, not even letting me text or dial out. It kept giving the message "sorry, something went wrong and forced closure." So I reset to factory settings, but lost my mobile web. How can I get it back on the phone?
asked 1 year, 2 months ago
Mamacat
Austin, TX, USA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thanks for your inquiry!

We would recommend that you visit the Play Store and download an internet browser, if you are still unable to retrieve your original mobile web browser. While we cannot recommend a particular app we highly recommend that you read the comments and reviews for the different apps.

If you require further assistance, feel free to submit another inquiry here or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!

Samsung Support
answered 5 months, 1 week ago
SamsungTech10
0points
0out of 0found this answer helpful.
Question

digital digit readout?

I had a samsung sch 490 that had a really cool feature where when i hit a key to dial a number the phone would say the number i typed. it was great and i loved it. i now have a samsung proclaim and i miss this feature. is it available and i have not found it yet or am i out of luck with my new phone?
asked 1 year, 1 month ago
LaurieLew
Mass
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi LaurieLew,

Thanks for reaching out to us! You will need to contact TracFone to assist you with your question. They handle all support questions for the phones they carry, including Samsung devices.

Thank You,
answered 1 year, 1 month ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

Firmware

I want to know if there will ever be an Android OS update for this phone. I desperately want to be able to use certain app widgets that allow scrolling, but they only work in version 3.0, which I obviously do not have.
asked 1 year ago
beckadawn
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4 Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

Saving a pic from e-mail?

Can someone tell me how to save a picture someone sent me via e-mail to my phone?
asked 1 year ago
nccadguy
NC
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4 Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year ago
SamsungTech01
0points
0out of 0found this answer helpful.
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