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Customer Questions & Answers for
SCH-S720C

Customer Questions & Answers:
41 Questions
 | 
42 Answers

Questions & Answers for samsung SCH-S720C

Question

I locked my phone and forgot the pin, can you help?

asked 2 years, 1 month ago
AWnewuser
Atlanta GA
on SCH-S720C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4 Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Thanks and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years ago
SamsungTech05
-2points
0out of 2found this answer helpful.
Question

No 3G

I had to do a factory reset and since I did that I have no mobile data. I can use the wifi but really need my mobile data back.
asked 1 year, 8 months ago
alad
Ohio
on SCH-S720C
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
go to settings, then wireless & networks then mobile networks. make sure use packet data is cheched
answered 1 year, 6 months ago
constructiongeek
nv, las vegas
+2points
2out of 2found this answer helpful.
answer 2
Hi alad,

Thank you for your inquiry. We understand that there is no mobile data on your SCH-S720C since you have performed a factory data reset. We do apologize for the inconvenience this might have caused you.

While we would like to assist you in your request, this is something that would be best addressed by your service provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

My phone battery discharges very fast. Why?

I don't get a very strong signal when I'm in my home. Could this cause my phone to continually search for a better signal, therefore using more of the battery power?
asked 1 year, 7 months ago
Fundaddy12121
USA
on SCH-S720C
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
make sure bluetooth is off wifi too. yes if you dont have a good signal it draiuns battery really fast 3-4 times faster if not more.
answered 1 year, 6 months ago
constructiongeek
nv, las vegas
0points
2out of 4found this answer helpful.
answer 2
Hello and thanks for reaching out!

Please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. Follow this link to Tracfone support. http://bit.ly/AhELY4.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 7 months ago
SamsungSupport
SamsungSupport
-3points
0out of 3found this answer helpful.
Question

Why can't I send or receive picture messages?

My phone doesn't send or receive picture messages. I spoke to straight talk several times regarding this issue and don't know what else to do!
asked 2 years, 1 month ago
Desiboop
Pittsfield, NH, USA
on SCH-S720C
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi Desiboop

Thank you for your inquiry. We understand that you would like to know why you can't send or receive picture messages.

The hardware of the phone is manufactured by Samsung but the software and the programming of the device is solely incorporated and configured by your carrier. With this, your carrier has formed their own support group to assist you with your inquiries.

This is something that would be best addressed by your Service Provider. Please contact your Service Provider’s Customer Service Department for the resolution of this matter.

You may reach Straight Talk at 1-877-430-2355 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
-2points
0out of 2found this answer helpful.
Question

How do I get music onto my Proclaim?

Is it possible to connect via Bluetooth to my Xoom tablet or IPod Touch?
asked 2 years, 1 month ago
GrampasShop
KS
on SCH-S720C
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Hi GrampasShop,

Thank you for your inquiry. We understand that you would like to know how to get music into your Samsung Galaxy Proclaim and if its possible to connect via bluetooth to your Xoom tablet or Ipod Touch.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
-6points
0out of 6found this answer helpful.
Question

Why doesn't my PC recognize my Galaxy Proclaim when connected by USB cable?

Do I need a USB Driver?
asked 2 years, 1 month ago
Rant
on SCH-S720C
-2points
3out of 8found this question helpful.
1 answer
Answers
answer 1
Hi Rant,

Thank you for your inquiry. We understand that you would like to know why your computer is not recognizing your Samsung Galaxy Proclaim when you connect it using a USB cable and if you need a USB Driver.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
-14points
0out of 14found this answer helpful.
Question

Why can't I get KIES or Allshare to connect to my laptop

I have tried connecting with a usb cable (samsung approved), through wi-fi, wi-fi direct, and bluetooth. I cannot make a connection regardless of connection type.
asked 1 year, 11 months ago
fred1254
Hutchinson, KS, USA
on SCH-S720C
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Hi fred1254,

Thank you for your inquiry. We understand that your phone can't connect to Kies and AllShare. We do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-8points
0out of 8found this answer helpful.
Question

Samsung galaxy proclaim. When making a call how do you keep the back light on while talking?

If I call and use the keypad the light goes out right away, and I have to keep hitting the on/off button to try to end the call.
asked 1 year, 11 months ago
Cseamans
Connecticut, USA
on SCH-S720C
+3points
3out of 3found this question helpful.
1 answer
Answers
answer 1
Hi Cseamans,

Thank you for your inquiry. We understand that you would like to know how to keep the backlight on while on a call on your SCH-S720C.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

StraightTalk Support Number: 1-877-430-2355

Net10 Support Number: 1-877-836-2368

We thank you for your patronage of Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-3points
0out of 3found this answer helpful.
Question

I cant get the 3G to work on the phone

asked 1 year, 11 months ago
Cseamans
Connecticut, USA
on SCH-S720C
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi Cseamans,

Thank you for your inquiry. We're sorry to hear that you can't get the 3G network to work on your Samsung phone.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
-4points
0out of 4found this answer helpful.
Question

Why won't my phone charge?

I started to charge my phone because it needed it but it didn't charge much is there something i can do to help it charge?
asked 1 year, 11 months ago
Natkizzle
Alexandria, MN 56308, USA
on SCH-S720C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Natkizzle,

Thank you for your inquiry. We understand that your SCH-S720C is not charging and we do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

StraightTalk Support Number: 1-877-430-2355

Net10 Support Number: 1-877-836-2368

We thank you for your patronage of Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-3points
0out of 3found this answer helpful.
Question

text alerts

i have my phone set to vibrate when receiving a text.It only alerts me 1 time. Can the alert be setup to alert me multi times until i check the text?
asked 1 year, 11 months ago
grizzley4
on SCH-S720C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi grizzley4,

Thank you for your inquiry. We understand that you would like to set your SCH-S720C's message alert to alert you until you check the message.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

StraightTalk Support Number: 1-877-430-2355

Net10 Support Number: 1-877-836-2368

We thank you for your patronage of Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-4points
0out of 4found this answer helpful.
Question

Will this phone ever get an update or ability to unlock it?

I have the SCH-S720C.
asked 1 year, 10 months ago
georgemh3
Thomasville, GA 31757, USA
on SCH-S720C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi georgemh3,

Thank you for your inquiry. We understand that you would like to know if your Samsung SCH-S720C will get an update or ability to be unlock.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
-7points
0out of 7found this answer helpful.
Question

USB Driver for Windows 7 64 for S720C cell phone

I'm trying to develop android apps, and need the driver so that I can connect to the Samsung Galaxy Proclaim while it is in USB Development mode... Any help with a link would be greatly appreciated.
asked 1 year, 10 months ago
jshenry
United States
on SCH-S720C
-2points
2out of 6found this question helpful.
1 answer
Answers
answer 1
Hi jshenry,

Thank you for your inquiry. We understand that you need a driver for Windows 7 for your SCH-S720C.

Questions concerning the use of your handset are best addressed through your Service Provider.

TracFone Contact Information: 1-800-867-7183

Net10 Contact Information: 1-877-836-2368

Straight Talk Contact Information: 1-877-430-2355

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-13points
0out of 13found this answer helpful.
Question

my battery is charged but my phone wont turn on

asked 1 year, 10 months ago
tabor
Dothan, AL, USA
on SCH-S720C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi tabor,

Thank you for your inquiry. We understand that your SCH-S720C is not turning on even it is charged. We do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

StraightTalk Support Number: 1-877-430-2355

Net10 Support Number: 1-877-836-2368

We thank you for your patronage of Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-3points
0out of 3found this answer helpful.
Question

forgot my password

can you tell me how to reset my password without knowing the old one?
asked 1 year, 9 months ago
dervish
Mobile, AL, USA
on SCH-S720C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dervish,

Thank you for your inquiry. We understand that you would like to reset the password on your SCH-S720C.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

StraightTalk Support Number: 1-877-430-2355

Net10 Support Number: 1-877-836-2368

We thank you for your patronage of Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

can i use other phone cases?

i cannot find a case specifically for the model that i have (galaxy proclaim). will cases designed for other galaxy models fit my phone? if so, which model should i buy?
that sounds a bit confusing. what i mean is, will a case designed for another galaxy model, such as a galaxy s II, fit my phone?
asked 1 year, 9 months ago
Anonymous
Pomeroy, OH, USA
on SCH-S720C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry. We understand that you would like to know if you can use a case designed for a Galaxy S II to your SCH-S720C.

We cannot speculate if the phone case designed for a Galaxy S II will fit your phone.

You may try to contact our Accessories Department, as they will be able to answer any questions you might have about accessories, compatibility or how they work.

You can reach the Accessories Department by dialing toll-free 1-888-757-0250 or 1-888-987-4357 and choosing option:
3 for Mobile Accessories
1 to Purchase Genuine Samsung Accessories

You may also try to contact your Service Provider to check if they have available phone case for your phone.

TracFone Contact Information: 1-800-867-7183

Net10 Contact Information: 1-877-836-2368

Straight Talk Contact Information: 1-877-430-2355

You may also try to browse on the internet the stores where you can buy a phone case for your phone.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Why does my wifi not work?

I had to do a hard reset on my phone and I cannot get the wifi to connect. It is a Samsung Galaxy Proclaim cdma for Straight Talk.
asked 1 year, 9 months ago
AndreaT
Massachusetts, USA
on SCH-S720C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi AndreaT,

Thank you for your inquiry. We understand that you cannot connect to wi-fi and you did a hard reset on your Samsung Galaxy Proclaim. We apologize for any inconvenience this may have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
-1point
1out of 3found this answer helpful.
Question

When making or receiving calls on my Proclaim, the other party can not hear me unless I put my phone on speakerphone. Why is this?

I have the Samsung Galaxy Proclaim SCH-S720 from Straight talk. The phone is 2 months old and has been working fine. Then one day, it suddenly started with this problem. The party on the other end of the line can not hear anything from my side unless I put the phone on speakerphone. I can hear the other party fine on both modes.
asked 1 year, 9 months ago
coolblue71
Louisiana
on SCH-S720C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi coolblue71,

Thank you for your inquiry. We understand your concern that When you make or receive calls on your Samsung Proclaim, the person on the other line cannot hear you unless the speaker mode is on and you are able to hear the person on the other line just fine. We apologize for any inconvenience this may have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
-4points
0out of 4found this answer helpful.
Question

screen wont rotate

auto rotate is on but still wont rotate?
asked 1 year, 9 months ago
segd8268
Marion, IN, USA
on SCH-S720C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi segd8268,

Thank you for your inquiry. We understand your concern that your screen won't rotate even if the auto rotate is on. We apologize for any inconvenience this may have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
-4points
0out of 4found this answer helpful.
Question

how do you speed dial

asked 1 year, 7 months ago
corkygardner
Ca
on SCH-S720C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi corkygardner,

Thank you for your inquiry. We understand that you would like to know how to set up speed dial on your phone, SCH-S720C.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-5points
0out of 5found this answer helpful.
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