Looking for Answers about samsung (Unknown)?

Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
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Thanks for reaching out!

Unfortunately, we do not have any information as to when or if this device will be getting ICS but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
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Thanks and have a great day!

Hi blurose1974,

Thank you for your inquiry. We understand that the headphone that came with your phone only works for phone calls. We do apologize for any inconvenience this may cause you.

Please try to do a soft reset and reconnect your phone to your headset.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

To isolate whether the phone or the headset is not working properly, you may try if a different headset would work on your phone or try a different phone with your headset.

You headset concern may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can set up warranty service for your accessory, if it is determined the problem cannot be resolved over the phone.

IN WARRANTY REPAIR:
If it is deemed, after troubleshooting, that the accessory has failed, our Repair Administrators create a Return Material Authorization (RMA#) for the Accessory. Provided that the failure is not due to physical/liquid damage it will be replaced under warranty.

NOTE: A copy of the Proof of Purchase must be included with the accessory when sending it in for service.

OUT OF WARRANTY ACCESSORIES:
If the accessory is beyond the warranty period or falls outside of the terms of the Samsung Limited Warranty, it would require the purchase of a replacement device.

For information on what is and is not covered by The Standard Limited Warranty, we invite you to go view the full version of the warranty that covers all Samsung phones and accessories by going to http://www.samsung.com/us/support, select Cellphones > Your Carrier > Your Model click the "Select" button.

In the upper right on the next page you will see a link to the Warranty.

For troubleshooting or questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. The defective product will need to be sent to our repair center and a Proof of Purchase is required. The Repair Administrator will assign an RMA # for the repair that will need to be written under our address on the outside of the package being sent. The accessory will be tested and inspected for quality assurance while in our facilities.

We appreciate your continued interest in Samsung products.

Hi Stish,

Thank you for your inquiry. We understand that the emails on your web-based e-mail is automatically deleted after 10 days on your SCH-R930. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

If the soft reset won't work, for the configuration of your email, please contact your email provider.

We appreciate your continued interest in Samsung products.

Thanks for reaching out!

Unfortunately, we do not have any information as to when or if this device will be getting ICS but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Hello and thanks for reaching out!

Unfortunately I do not have any information about this update yet. Check back with our website, follow us on Twitter or reach out to us on Facebook. As soon as we get information we will post it.

Here is a list of available updates for your device: http://bit.ly/HSB07g

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or try
Chat Support: http://goo.gl/ZALJm