Hello and thank you for reaching out!

Try following these steps on pg. 73: http://downloadcenter.samsung.com/c...

Also make sure you are not covering the flash.

If flash still does not work, you may request service on your device: http://bit.ly/I2zTQQ

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

Staff

answered 1 year ago

Username

SamsungTech05

0points

0out of 0found this answer helpful.

Question

My phone has trouble charging.

I have to bend my battery charger a certain way for it to charge. Could it be I may need a new battery or is there a problem with the phone? I have had the phone for 7 months.

Tags: battery, power

asked 9 months ago

Username

Stocktonmario

Stockton, CA, USA

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Hi!

Thanks for reaching out. Are you using a Samsung brand charger? We only suggest using Samsung brand chargers with our devices. Do you have another charger you can try? Also try using a different outlet. We want to make certain it isn't an accessory or outlet issue before we assume its an issue with the device itself.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!

Staff

answered 8 months ago

Username

SamsungTech2

-1point

0out of 1found this answer helpful.

answer 2

I have this same problem, when i tried another battery and another charger still would not work. I contacted samsung and they told me it could be the charging unit on the phone it self and to take it into the local dealer to check to see if that is the issue, then send it in if it is if it is still covered.

answered 4 months, 2 weeks ago

Username

charfunder

elk grove,ca

0points

0out of 0found this answer helpful.

Question

Should I unplug the charger after it reaches 100%?

Samsung Galaxy Attain.
I usually keep the phone plugged into the charger during work hours, but I noticed that the phone advises you after 100% full that you should unplug it.
Can I safely leave the phone plugged to the charger during idle hours?

asked 1 year, 3 months ago

Username

tlpina82

Plant City, FL

-1point

0out of 1found this question helpful.

2 answers

Answers

answer 1

Thank you for your question!

Battery life durations specified on our products are tested in our labs under multiple different conditions and the talk and standby times are a realistic average maximum dependent on customer usage variables. Some variables that may affect battery life are:
 Backlight set to always on (or set to stay on for an extended period of time)
 Ringtone set to higher volumes
 Vibrate settings turned on
 Using Internet Services including Text Messaging
 Making and/or receiving calls in an analog service area (even standing in an analog service area can reduce battery life)
 Making and/or receiving calls in a "weak" coverage area of 1 to 2 bars of signal strength (even standing in a "weak" signal area can reduce battery life)
 Using non-Samsung charging accessories

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day

Number One Contributor

answered 1 year, 3 months ago

Username

SamsungSupport9

-7points

0out of 7found this answer helpful.

answer 2

actually it's not safe to keep the phone plugged if it's saying that the battery is full

Best answer
Top 250 Contributor

answered 6 months ago

Username

techieme

0points

0out of 0found this answer helpful.

Question

After using an app, ex: Kindle, Foursquare, etc, the phone seems to lock up to where I can not make a phone call. Has anyone else had this issue?

I do a soft reset and remove the battery. Once the battery is back in and the phone is turned on, it works until I open an app again. I have been in to my carrier's local support center and they did a factory reset. They did this on Friday and late Saturday morning, it was doing the same thing. This is very frustrating and I was wondering if anyone else has reported this issue.

Tags: repair issues, battery, app

asked 1 year ago

Username

wildrosepixie

Peachtree Corners, GA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hello and thanks for reaching out!

I suggest performing a horizontal calibration using the accelerometer.

1. From the home screen, touch Applications
2. Touch settings
3. Touch Display
4. Touch Horizontal calibration
5. With the device screen facing up, resting on a level surface, touch Calibrate.

If this is successful the blue ball will display in the center of the cross hairs and the message "calibrated" will display on the screen once completed. You may need to repeat these steps if the surface used was not completely level.

If your problem continues to persist, you may fill out this support form here: http://on.fb.me/sLqKwT with as much detail as possible including your contact information and an agent will be in direct contact with you.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

Staff

answered 1 year ago

Username

SamsungTech05

-1point

0out of 1found this answer helpful.

Question

Kies 2.3.x

I just downloaded and installed Kies 2.3.1.1.2044_18 for my new phone. However, when I connect the phone, I get an error message. If I click troubleshooting, it says that drivers need to be updated. It goes on for several minutes updating drivers. When I restart and connect the cable again, I get the same error. It already re-installed/updated drivers three times without luck.

How can I make this work? I need to update my contacts to use the phone.

Thanks.

Tags: software issue

asked 1 year ago

Username

Satya2012

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hello and thanks for reaching out!

Try completely removing kies and the drivers installed on your computer. Follow this link: http://bit.ly/IVHoMu and under "Manuals & Downloads" click on "Software." There, you will see the USB Driver Installation download.

From there, try reconnecting your device.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

Staff

answered 1 year ago

Username

SamsungTech05

0points

0out of 0found this answer helpful.

Question

Bluetooth to home PC lenovo

Tags: Wi-Fi/Internet

asked 9 months ago

Username

bakerjb

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi!

Thanks for reaching out. See here: http://www.samsung.com/us/support/S.... If you are having issues, this should help: http://www.samsung.com/us/support/S....

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S. If you have an extra minute, would you mind filling out this quick survey to let us know how we are doing: https://www.surveymonkey.com/s/BG2Q.... Thank you in advance.

Have a great day!

Staff

answered 9 months ago

Username

SamsungTech2

-1point

0out of 1found this answer helpful.

Question

Text notifications....

Can I set an mp3 as my default text notification? And if so how would I do that?

asked 1 year, 3 months ago

Username

rubelh73

Lakewood, NJ

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 3 months ago

Username

SamsungSupport9

-1point

0out of 1found this answer helpful.

Question

how do I retrieve sent e-mails from my galaxy attain phone?

I sent an email last night from witch I received a non delivery notice. I want to resend it however I do not know where sent e-mails are stored in the phone. Can you assist me?

Tags: email

asked 9 months ago

Username

retirdcop

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi!

Thanks for reaching out. If you press the menu button within your email application, you should be able to access all email folders including "sent."

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!

Staff

answered 8 months ago

Username

SamsungTech2

0points

0out of 0found this answer helpful.

Question

why does my phone turn off goes off by itself when i just lock it?

i lock my phone nd it just turns off by itself or it just reboots by itself

Tags: product specs

asked 6 months ago

Username

chinoo

Los Angeles, CA, USA

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

Hi chinoo,

Thank you for reaching out. We understand that your phone is turning off and rebooting by itself when you lock the phone. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

You may also drop by at your service provider's corporate store to try using a different battery to check if it would work.

If changing the battery won’t work, we recommend you to do a Factory reset on your phone.

You may use the link provided below for steps on how to perform Fatory Reset.

Note: Please copy and paste the entire link on the address bar of your search engine or you may click the link provided below.
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045632&fm_seq=46294

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Top 10 Contributor

answered 6 months ago

Username

Samsung5

-1point

0out of 1found this answer helpful.

Question

will this phone get icecream sandwich upgrade ?

asked 1 year, 3 months ago

Username

Anonymous

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

Thanks for reaching out!

Unfortunately, we do not have any information as to when or if this device will be getting ICS but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 3 months ago

Username

SamsungSupport9

-7points

0out of 7found this answer helpful.

Question

How can I download music from my computer?

Tags: features, how to use

asked 1 year, 3 months ago

Username

jesy

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045608&fm_seq=46270

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 3 months ago

Username

SamsungSupport9

-2points

0out of 2found this answer helpful.

Question

why does my screen go black when i answer a call

Tags: connectivity

asked 1 month, 2 weeks ago

Username

blacktract

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi blacktract,

Your device features Light and Proximity sensors so that during a call, Proximity sensor detects that the phone is
next to your face and darkens the screen to save battery
power.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Staff

answered 1 month, 2 weeks ago

Username

SamsungTech01

0points

0out of 0found this answer helpful.

Question

Why does my phone keep changing from 4G to AV?

asked 1 year, 2 months ago

Username

chicho2118

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 2 months ago

Username

SamsungSupport9

-1point

0out of 1found this answer helpful.

Question

My phone seems to cut off then on by itself, what's the solution for this ?

Tags: software updates

asked 11 months ago

Username

Chelsea0223

Dallas, TX, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi!

Sorry you are having trouble. Your best bet would be to perform a hard reset. You will find this option under your privacy settings. Just make certain you backup any data you do not want to lose prior to resetting.

If you need additional assistance, feel free to reach out to us on Twitter @samsungservice for speedy responses in the U.S.

Have a great day!

Staff

answered 11 months ago

Username

SamsungTech2

+1point

1out of 1found this answer helpful.

Question

how do I edit my contacts

I cannot figure out how to edit a contact

Tags: product specs

asked 10 months ago

Username

sroucek

lake stevens wa

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hello and thanks for reaching out!

You can update and edit existing contacts by following the directions on pg. 48 http://bit.ly/P1gvDy.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

Staff

answered 10 months ago

Username

SamsungTech05

0points

0out of 0found this answer helpful.

Question

Is there a replacement battery for this phone that has more than the 1650 mAh juice of the stock battery?

The original 1650mAh battery of the Galaxy Attain does not last long with data use. Is there a better battery that can replace the original one, such as the 2100 mAh replacement, EB-L1G6LL, that is used in the Galaxy S III?

asked 7 months ago

Username

BMenez

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi BMenez,

Thank you for your inquiry and we understand that you would like to know if there is a replacement battery for your phone, SCH-R920.

You may use the link provided below for the Accessories available for your phone that is manufactured by Samsung.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/mobile/cell-phones/SCH-R920DSAMTR-accessories

We don't support third party accessories so if you like to purchase a third party accessory, we advise you to contact the accessory manufacturer.

To get further assistance with the compatibility of the battery on your phone, we highly suggest that you coordinate this matter with our Accessory Sales team. You can reach the Accessories Department by dialing toll-free 1-800-757-0280.

A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time.

We appreciate your continued interest in Samsung products.

Top 10 Contributor

answered 7 months ago

Username

SamsungSupport13

0points

0out of 0found this answer helpful.

Question

How can i lock my homescreen without using touchscreen.

My screen is shattered.

asked 5 months ago

Username

daiel

lville

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi daiel,

Thank you for your inquiry. We understand that you would like to know how to lock the home screen of your SCH-R920 without using the touchscreen because your screen is shattered.

You may lock the home screen by pressing the Power/Lock key on the top of the mobile device.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Top 10 Contributor

answered 5 months ago

Username

SamsungSupport13

0points

0out of 0found this answer helpful.

Question

How do you preform a Hard Reset for the Samsung Attain 4g?

Tags: repair issues, how to use

asked 1 year, 2 months ago

Username

Blakely

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045632&fm_seq=46294

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 2 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

Question

Can we record video by Samsung Attain more than 10 minutes?

asked 1 year, 3 months ago

Username

DAIDUONG63

Worcester, Massachussetts 01609

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Number One Contributor

answered 1 year, 3 months ago

Username

SamsungSupport9

-1point

0out of 1found this answer helpful.

Question

I am having an issue with the wallpaper. When i set a picture as my wallpaper it does not expand to the other screen panels.

is there a setting that i need to change?

asked 1 year, 3 months ago

Username

jrico26

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Number One Contributor

answered 1 year, 3 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

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