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Customer Questions & Answers for
SCH-R910

Customer Questions & Answers:
114 Questions
 | 
120 Answers

Questions & Answers for samsung SCH-R910

Question

How can I download the latest firmware, baseband version, kernel version, and build number? My phone takes several minutes to boot up after restart.

Please email me the answer or the website to download. Thanks!
asked 2 years, 11 months ago
BJarrell
Dallas, TX
on SCH-R910
-1point
0out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Is there a root rom for the Samsung SCH 910?

Some Android apps will not work unless the phone is rooted,such as Titanium Backup Pro.How do I get Titanium Backup to work on the Samsung Galaxy Indulge sold by MetroPcs Carrier
asked 2 years, 11 months ago
mkiriacon
on SCH-R910
-1point
0out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How do i reset my phone?

my phone turned off on its own the battery is fully charged and it wont come back on and its making vibration beeps.
asked 3 years ago
Jewel1982
on SCH-R910
-1point
0out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How do make battery last on Indulge smartphone

Phone requires recharging when NOT talking in less than 24 hours.
asked 2 years, 11 months ago
Anonymous
SC, USA
on SCH-R910
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

can you delete a preloaded app from your phone

asked 2 years, 10 months ago
caution10
Hollywood,FL
on SCH-R910
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

how could I upload a video from Samsun R910 to Youtube?

Or do I need to download a Samsung Studio first on my desktop. In order to transfer them to my computer desktop.? Please give me a feedback on these in details.
Thank you for your help on this.
asked 3 years ago
love2ocean
Las Vegas, NV
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
After making your video go to gallery app--->click the menu button on the phone (first button on the bottom four) on screen select share video--->choose youtube--->login with your credentials--->and upload. That's it
answered 2 years, 8 months ago
ELF83
MASSACHUSETTS
0points
0out of 0found this answer helpful.
Question

How to get the sound to work on my phone?

My volume was working fine but after charging it the sound was not playing.
asked 3 years ago
nosound
nosound
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi nosound,

Thank you for your inquiry. We understand your concern about the there is no sounds when you're playing music on your Samsung phone. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes. Please make sure that the volume is in its maximum level. After that, please try playing a music and check if the same concern exist.

If the soft reset won’t work, we recommend you to do a Factory Reset.

You may use the link provided below for steps on how to do a Factory Reset.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00014131&fm_seq=14299

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How to send and receive picture messages

when receiving all i get is downloading and when i send all i get is pending
asked 3 years ago
dmagicman
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
First, make sure you've got a good signal. There are two ways to send a picture message.
Method A allows you to choose whether you're emailing, texting, otherwise sharing the photo.
Step 1:Go to the photo "Gallery" and select the thumbnail of the photo you want to send.
Step 2:Select "Menu" and then select "Share".
Step 3:Select "Messaging" and the messaging window will appear.
Step 4: The cursor will automatically appear in the "To:" field. Select and add your recipients.
Step 5: Enter whatever message you want to accompany your picture where is says "Type to compose" and select send.

Method B is more direct, but is only for texting.
Step 1: Open up the messaging application and select either "New Message" or if responding to a previous message, select the recipient's name from previous messages received.
Step 2: Press the Menu button to the far left at the bottom of the phone. A menu of options will appear.
Step 3: Select "Attach" and chose what you want to attach (Pictures, Videos, Audio, etc).In this case, assuming that you select Pictures, the Gallery will appear.
Step 4: Select the thumbnail of the photo you want to send. It will then show up in the messaging window with options to view, replace or remove.
Step 5:Type your message and send.

As for receiving, I can only assume that you're signal is too low to allow proper downloading. If you've got a full 3G or 4G signal, be sure to check your gallery to see if the photo you downloaded from the message is there.
answered 2 years, 7 months ago
Noice2Xpert
Florida
0points
0out of 0found this answer helpful.
Question

why does my "back" arrow on the KEYPAD suddenly not work? Not the "delete" but the back

asked 3 years ago
jeannetownsend
jeannetownsend
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jeannetownsend,

Thank you for your inquiry. We're sorry to hear that the back button on your keypad stopped working. We apologize for any incovnenience this may have caused you.

We cannot speculate why the back button on your keypad stopped working due to the fact that this might lead to inaccurate information and confusion.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

If the soft reset won't work, please do a Factory reset on your phone. You may use the link provided below for the steps on how to do a Factory reset.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00014131&fm_seq=14299

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Why do the phone always start on my messaging page ?

start page
asked 3 years ago
Anonymous
fort worth, tx.
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi donnellparish,

Thank you for your inquiry. We're sorry to hear that your phone always starts on your messaging page. We apologize for any inconvenience this may have caused you.

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

When is gonna be a update for android to 2.3

asked 3 years ago
fernando22042
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi fernando22042,

Thank you for your inquiry. We understand that you would like to know when you can upgrade your Samsung SCH-R910 to Android 2.3 Gingerbread.

As of the moment, Samsung is unable to speculate when/if there would be a compatible Gingerbread available for your phone due to the fact that this might lead to inaccurate information and confusion.

Please feel free to check with us periodically for updates.

Should this become available for Samsung US handset, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Are you going to be able to update Android 2.2 for this phone?

asked 3 years ago
metropcsliz
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi metropcsliz,

Thank you for your inquiry. We understand that you would like to know if you can update your samsung SCH-R910 to a later software version.

As of the moment, Samsung is unable to speculate when/if there would be software update available for your phone due to the fact that this might lead to inaccurate information and confusion.

Please feel free to check with us periodically for updates.

Should this become available for Samsung US handset, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
-2points
0out of 2found this answer helpful.
Question

service change ( currently with metro pcs )

is there any way of changing my phone service from metro pcs to another service, and keep this phone?
asked 3 years ago
kkkm
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kkm,

Thank you for your inquiry. We understand that you would like to change your Service Provider and keep your phone, SCH-R910.

We cannot assist in unlocking the phone for use on another network. We hold a proprietary licensing agreement with your Service Provider and it would be in violation of this agreement to assist in unlocking the phone.

Your Service Provider has these codes and should be able to provide support for this.

You may reach Metro PCS at 1-888-863-8768 for further assistance.

Please Note: Unlocking of the phone, although at the discretion of the service provider is possible, will void all Samsung warranties for support or service. Features that are available on the intended network may not be accessible on the alternate network. Features on the alternate network may not be available this phone as these features are not those of the network on which the phone was intended to be used, and therefore, are not programmed.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

WHY DOES MY PHONE VIBRATE WHILE ON A CALL?

asked 3 years ago
ROSEMARRIE
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ROSEMARRIE,

Thank you for your inquiry. We understand your concern about your phone vibrates while you're in a call.

It is possible that you received a notification during the call that is why your phone vibrates. There is a setting on a phone that when you received a notification during a call it will make the phone vibrates.

You may check the notification settings to verify if the phone is set to vibrate when it receives new notifications.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do you take the safe mode off of the samsung indulge?

asked 2 years, 11 months ago
renagirl
rocklin ca
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
try taking out the battery for like 1-2 mins then turning the phone on while holding the home button it seemed to work for me i couldnt get it tryin the menu button but i just had the same problem like an hour ago and couldnt find out how to get it to work online
answered 2 years, 7 months ago
shockslampk
0points
0out of 0found this answer helpful.
Question

How do you reinstall the android platform on my indugle?

the phone turns on but only shows the www.samsungmobile.com and black screen. It needs the sandrios platform reinstalled, how do I reinstall?
Image(s)
User submitted image
asked 2 years, 11 months ago
lnlmomma2011
hemet,ca
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lnlmomma2011,

Thank you for your inquiry. We understand that you would like to know how to reinstall the Android platform on your phone, SCH-R910.

We don't have available Android platform for your phone. We do apologize for any inconvenience this may cause you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
-2points
0out of 2found this answer helpful.
Question

How do i change my aol password on the samsung galaxy s phone

asked 2 years, 11 months ago
mccreb
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mccreb,

Thank you for your inquiry. We understand that you would like to know how to change the password of your aol account on your Samsung phone.

To change the password of your aol account, please follow the steps below:

1. From the home screen, touch Application
2. Select Email
3. Tap your aol account
4. Press the Menu button, press More
5. Select Account Settings
6. Tap on Incoming settings under Server Settings
7. Type the new password under the password box.
8. Tap on Next to save the new password.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I recently purchased a Used-Refurbished "Metro PCS-SAMSUNG-INDULGE (Galaxy S)" and when I went to activated it it was missing the '4G SIM' chip

....is there anyway to purchase or aquire a '4G-Network' SIM chip for this phone?
asked 2 years, 11 months ago
rezuleta
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi rezuleta,

Thank you for your inquiry. We understand your concern that the 4G sim card on the phone is missing.

Regarding your concern, 4G sim card is network dependent card being provided by your carrier for you to use their services.

You may reach Metro PCS at 1-888-863-8768 for futher assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I purchased a Samsung Indulge MetroPCS phone, but the Universal Integrated Circuit Card was not included. How do I get another card?

I was informed my MetroPCS that the phone will not work without this card. Is this true? If so how do I go about getting a card?
asked 2 years, 11 months ago
brotheret107
brooklyn
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi brotheret107,

Thank you for your inquiry. We understand your concern reagridng not being able to receive the UICC (Universal Integrated Circuit Card) when you purchased the Samsung Galaxy Indulge. We apologize for any inconvenience this may have caused you.

Regarding your concern, Universal Integrated Circuit Card is network dependent card being provided by your carrier for you to use their services.

You may reach Metro PCS at 1-888-863-8768 for futher assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I have a Galaxy Indulge for MetroPCS can I use this phone on T-Mobile? it has a SIM card slot.

asked 2 years, 11 months ago
mikep1998
SF, CA.
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mikep1998,

Thank you for your inquiry. We understand that you would like to know if you can use the Samsung Galaxy Indulge with T-mobile service.

The Smasung Galaxy Indulge with Metro PCS is a CDMA phone which doesn't thorougly support sim card that gives out service. The sim card slot in the phone is only for the card that will allow the phone to receive 3G, 4g and data plan on the phone.

We recommend you to contact T-mobile at 1-800-937-8997 and asks if they have any options to support your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
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