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Customer Questions & Answers for
SCH-R910

Customer Questions & Answers:
114 Questions
 | 
120 Answers

Questions & Answers for samsung SCH-R910

Question

How do make battery last on Indulge smartphone

Phone requires recharging when NOT talking in less than 24 hours.
asked 3 years, 1 month ago
Anonymous
SC, USA
on SCH-R910
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Is there a root rom for the Samsung SCH 910?

Some Android apps will not work unless the phone is rooted,such as Titanium Backup Pro.How do I get Titanium Backup to work on the Samsung Galaxy Indulge sold by MetroPcs Carrier
asked 3 years, 1 month ago
mkiriacon
on SCH-R910
-1point
0out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How do i reset my phone?

my phone turned off on its own the battery is fully charged and it wont come back on and its making vibration beeps.
asked 3 years, 2 months ago
Jewel1982
on SCH-R910
-1point
0out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How can I download the latest firmware, baseband version, kernel version, and build number? My phone takes several minutes to boot up after restart.

Please email me the answer or the website to download. Thanks!
asked 3 years, 2 months ago
BJarrell
Dallas, TX
on SCH-R910
-1point
0out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

can you delete a preloaded app from your phone

asked 3 years, 1 month ago
caution10
Hollywood,FL
on SCH-R910
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How can I hide my caller id on my Samsung Indulge?

asked 3 years, 2 months ago
mysukiebaby
New York
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mysukiebaby,

Thank you for your inquiry. We understand that you would like to know how to hide the caller ID on your Samsung phone.

There are no configurable options for hiding Caller ID from outgoing calls. We apologize for any inconvenience this may present.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

You may try reaching your Service Provider's Customer Service at 1-888-863-8768 to check if there's a program they could offer you to to hide your caller ID.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 2 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Why the battery run out so quick in a day, I'm NOT even using it, it is in a "stand-by" mode. It tells me to "charge" it during the middle of the day

asked 3 years, 2 months ago
Rhona
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Rhona,

Thank you for your inquiry. We understand your concern about the battery of your phone is getting drained easily. we apologize for any inconvenience this may have caused you.

Battery power consumption depends on a number of factors, such as network configuration, signal strength, operating temperature, features selected, frequency of calls, and voice, data, and other application usage patterns.

Some variables that may affect battery life are:
· Backlight settings set to always on or a long amount of time
· Ring tone settings set to higher volume settings
· Vibrate settings turned on
· Using Internet Services including Text Messaging
· Making and/or Receiving calls in, or simply standing by in, an analog service area
· If you tend to be in a "weak" coverage area where your signal strength meter shows only 1 to 2 bars
· Using non-SAMSUNG charging accessories can cause battery life and other issues, as well as void the manufacturer’s limited warranty.

Please check the information listed below for the charging time for your phone.

Initial charging time: 6-8 hours
Regular Charging time: 2-4 hours

You may also drop by at your service provider's corporate store to try using a different battery or charger to check if it would work.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 2 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Why do the phone always start on my messaging page ?

start page
asked 3 years, 2 months ago
Anonymous
fort worth, tx.
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi donnellparish,

Thank you for your inquiry. We're sorry to hear that your phone always starts on your messaging page. We apologize for any inconvenience this may have caused you.

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 2 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

what is the unlock code for sch-r910

asked 3 years, 1 month ago
gsch
USA
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no master unlock code. Each code is different based on your devices IMEI number.
answered 2 years, 7 months ago
SiliconeMan
Greater New York Area
0points
0out of 0found this answer helpful.
Question

my go back button doesn't respond

my go back button doesn't respond
asked 3 years ago
Anonymous
downey ca
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi milthernandez,

Thank you for your inquiry. We understand that the back button of your phone, SCH-R910 is not working and we're sorry to hear that.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 10-15 seconds, then put the battery back in again and turn it back on to refresh the software.

If back button of your phone is still not working, you may try performing a Factory Data Reset.

You may use the link provided below for steps on how to perform a Factory Data Reset.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00014131&fm_seq=14299

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertip

We appreciate your continued interest in Samsung products.
answered 2 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I clear a call log?

asked 3 years ago
rashmi
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the main screen, tap on the Green phone icon. Then select "Call Log" at the top of the screen. Then press the main "Menu" button at the bottom left of the phone; a menu will appear and delete is the middle options. Tap Delete.
answered 2 years, 9 months ago
Noice2Xpert
Florida
0points
0out of 0found this answer helpful.
Question

(Cricket) Samsung Galaxy Indulge Keyboard issues

Randomly when I hit the "E" key on the physical keyboard my email opens up, whether I'm at the home screen or in the middle of a text. It's REALLY frustrating when trying to text and while trying to type something like "Hello" my message is cut short and email opens. I have tried hitting shift/FN in combination with every key on my keyboard, nothing. I have to turn off my phone to get it to stop (for maybe a day or two). The touch screen "E" is fine. Once my "S" key opened up the internet until I reset as well.
asked 3 years, 2 months ago
Rsredmage
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Rsredmage,

Thank you for your inquiry. We understand that you keyboard of your phone SCH-R910 is not functioning properly and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

If soft reset won't work, you may try performing a factory data reset on your phone.

You may use the link provided below for steps on how to perform a factory data reset.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00014131&fm_seq=14299

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 2 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Do you have any better battery for this phone ?

Do you have any better battery for this phone ? Have you made a new battery that last more time than the one from factory ?
asked 3 years, 2 months ago
jnavarro
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jnavarro,

Thank you for your inquiry. We understand your concern regaridng the battery of your Samsung phone.

Battery life durations specified on our products are tested in our labs under multiple different conditions and the talk and standby times are a realistic average maximum dependent on customer usage variables. Battery power consumption depends on a number of factors, such as network configuration, signal strength, operating temperature, features selected, frequency of calls, and voice, data, and other application usage patterns. Some variables that may affect battery life are:

• Backlight settings set to always on or a long amount of time
• Ring tone settings set to higher volume settings
• Vibrate settings turned on
• Using Internet Services including Text Messaging
• Making and/or Receiving calls in, or simply standing by in, an analog service area
• If you tend to be in a "weak" coverage area where your signal strength meter shows only 1 to 2 bars
• Using non-SAMSUNG charging accessories can cause battery life and other issues, as well as void the manufacturer’s limited warranty.

Please check the information listed below for the charging time for your phone.

Initial charging time: 6-8 hours
Regular Charging time: 2-4 hours

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 2 years ago
Samsung5
-1point
0out of 1found this answer helpful.
Question

How to send and receive picture messages

when receiving all i get is downloading and when i send all i get is pending
asked 3 years, 2 months ago
dmagicman
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
First, make sure you've got a good signal. There are two ways to send a picture message.
Method A allows you to choose whether you're emailing, texting, otherwise sharing the photo.
Step 1:Go to the photo "Gallery" and select the thumbnail of the photo you want to send.
Step 2:Select "Menu" and then select "Share".
Step 3:Select "Messaging" and the messaging window will appear.
Step 4: The cursor will automatically appear in the "To:" field. Select and add your recipients.
Step 5: Enter whatever message you want to accompany your picture where is says "Type to compose" and select send.

Method B is more direct, but is only for texting.
Step 1: Open up the messaging application and select either "New Message" or if responding to a previous message, select the recipient's name from previous messages received.
Step 2: Press the Menu button to the far left at the bottom of the phone. A menu of options will appear.
Step 3: Select "Attach" and chose what you want to attach (Pictures, Videos, Audio, etc).In this case, assuming that you select Pictures, the Gallery will appear.
Step 4: Select the thumbnail of the photo you want to send. It will then show up in the messaging window with options to view, replace or remove.
Step 5:Type your message and send.

As for receiving, I can only assume that you're signal is too low to allow proper downloading. If you've got a full 3G or 4G signal, be sure to check your gallery to see if the photo you downloaded from the message is there.
answered 2 years, 9 months ago
Noice2Xpert
Florida
0points
0out of 0found this answer helpful.
Question

why does my "back" arrow on the KEYPAD suddenly not work? Not the "delete" but the back

asked 3 years, 2 months ago
jeannetownsend
jeannetownsend
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jeannetownsend,

Thank you for your inquiry. We're sorry to hear that the back button on your keypad stopped working. We apologize for any incovnenience this may have caused you.

We cannot speculate why the back button on your keypad stopped working due to the fact that this might lead to inaccurate information and confusion.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

If the soft reset won't work, please do a Factory reset on your phone. You may use the link provided below for the steps on how to do a Factory reset.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00014131&fm_seq=14299

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 2 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

When will Android upgrade for Galaxy Indulge be available? Wi-Fi eats the battery on Android 2.2.

TMobile has the Gingerbread upgrade for the Galaxy S but MetroPCS does not have Gingerbread for Indulge. Whay is that?
asked 3 years ago
BicycleBob
Seminole
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
-3points
0out of 3found this answer helpful.
Question

service change ( currently with metro pcs )

is there any way of changing my phone service from metro pcs to another service, and keep this phone?
asked 3 years, 2 months ago
kkkm
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kkm,

Thank you for your inquiry. We understand that you would like to change your Service Provider and keep your phone, SCH-R910.

We cannot assist in unlocking the phone for use on another network. We hold a proprietary licensing agreement with your Service Provider and it would be in violation of this agreement to assist in unlocking the phone.

Your Service Provider has these codes and should be able to provide support for this.

You may reach Metro PCS at 1-888-863-8768 for further assistance.

Please Note: Unlocking of the phone, although at the discretion of the service provider is possible, will void all Samsung warranties for support or service. Features that are available on the intended network may not be accessible on the alternate network. Features on the alternate network may not be available this phone as these features are not those of the network on which the phone was intended to be used, and therefore, are not programmed.

We appreciate your continued interest in Samsung products.
answered 2 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do you reinstall the android platform on my indugle?

the phone turns on but only shows the www.samsungmobile.com and black screen. It needs the sandrios platform reinstalled, how do I reinstall?
Image(s)
User submitted image
asked 3 years, 2 months ago
lnlmomma2011
hemet,ca
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lnlmomma2011,

Thank you for your inquiry. We understand that you would like to know how to reinstall the Android platform on your phone, SCH-R910.

We don't have available Android platform for your phone. We do apologize for any inconvenience this may cause you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 2 years ago
SamsungSupport13
SamsungSupport13
-2points
0out of 2found this answer helpful.
Question

I purchased a Samsung Indulge MetroPCS phone, but the Universal Integrated Circuit Card was not included. How do I get another card?

I was informed my MetroPCS that the phone will not work without this card. Is this true? If so how do I go about getting a card?
asked 2 years, 11 months ago
caliinvasion
ceres
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to connect to internet without wifi?

I need to know if there is a way to connect to internet without using wifi. I am not always in range of a wifi connection and would like basic internet service through my phone at that time, as I did with my older un"smartphone".
asked 3 years, 1 month ago
WWebb
Dallas, TX
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To connect to internet other than wifi is where Metro PCS's cellular network provides signals to the phone that gives you your data connection for the internet. I'm rarely connected through my wifi, just connected from the network. Then again I have 4G in my area which helps speed things up. If you do not have the network in your area then wifi is about your only gateway to the internet.
answered 2 years, 6 months ago
LeadTech
0points
0out of 0found this answer helpful.
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