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Customer Questions & Answers for
SCH-R910

Customer Questions & Answers:
114 Questions
 | 
120 Answers

Questions & Answers for samsung SCH-R910

Question

Can my phone support a Micro SD high capacity card (SDHC)?

asked 2 years, 8 months ago
Bertram6492
Livonia, MI
on SCH-R910
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Yes. I have one in my phone now. Works fine.
answered 2 years, 4 months ago
LeadTech
0points
0out of 0found this answer helpful.
answer 2
HI,

The short answer is Yes, up to 32 GB.
answered 2 years, 5 months ago
SiliconeMan
Greater New York Area
+1point
1out of 1found this answer helpful.
answer 3
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00014524&fm_seq=14692

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a way to get back in my phone that's locked, and I did not set up the google account on my phone?

asked 2 years, 10 months ago
Anonymous
on SCH-R910
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Metro PCS: I Have Forgotten My Unlock Pattern. How Can This Be Reset On My MetroPCS SCH-R910 (Induldge) Phone?
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00035758&fm_seq=35926

The pattern lock can be removed with use of your credentials on your Gmail account. The input area for the credentials will be displayed after several failed attempts.

If you forgot the credentials, it is recommend to try to reset or retrieve the information via PC.

If the credentials cannot be entered correctly after several attempts, the phone will be locked out requiring service to remove the lock.
answered 2 years, 5 months ago
SiliconeMan
Greater New York Area
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thanks for reaching out to us for support!
If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
answer 3
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

When will the indulge get 2.3 android update?

asked 3 years ago
xxkibaxx
on SCH-R910
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
well the 2,3 update for metro was release yesterday but metro wont gine it to the public but samsung should soon hang on tight theres still hope
answered 2 years, 4 months ago
sp4wn
Los Angeles, CA, USA
-1point
0out of 1found this answer helpful.
answer 2
Never
answered 2 years, 10 months ago
Batterylife
-3points
2out of 7found this answer helpful.
Question

How can I fix the sound?

My phone lost its sound after i used it with headphones. I cant hear the ring tones or videos. There is just no sound, it only vibrates. What can i do to fix this? I have tried everything and it has been like that for several months now.
asked 2 years, 10 months ago
graces87
on SCH-R910
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi.

This has been known to happen sometimes to Android devices, not just Samsung ones. Do this to fix;

The notification sound "bug" has been discussed and what you need to do is open up the file explorer of your choice (I use Root Explorer) and with r/w permissions, browse to /system/media and delete the ".Nomedia" file from there, and delete it from the /system/media/audio folder, and from any subfolders under /audio that you find it in.

Then reboot your phone, and enjoy those notification tones.

I think you need to be rooted for this to work.
answered 2 years, 5 months ago
SiliconeMan
Greater New York Area
0points
0out of 0found this answer helpful.
answer 2
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Turn off Shortcut keys on Sliding keyboard

When I am using the sliding keyboard, occasionally the keys will turn into Hotkey or Shortcuts and stop the text or email and pull up additional screens. I then have to close the phone and use the on screen keyboard. How do I stop this? I purchased this phone because of wanting an actual keyboard and not have to use the on screen
asked 2 years, 8 months ago
Capecodchipman
Gainesville, Fl
on SCH-R910
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Go to Settings>Applications>Quick Launch
Then clear them all, long press on any or all default shortcuts that you want to disable and it will let you clear them out.
answered 2 years, 5 months ago
SiliconeMan
Greater New York Area
+1point
1out of 1found this answer helpful.
answer 2
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Why does my battery run down fast without talking much

Battery runs down in 6hrs not talking just turned on,the ph is new
asked 3 years ago
morrison903
75401
on SCH-R910
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi morrison903,

Thank you for your inquiry. We understand that the battery life of your phone, SCH-R910 is short. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

Battery life durations specified on our products are tested in our labs under multiple different conditions and the talk and standby times are a realistic average maximum dependent on customer usage variables.

Battery power consumption depends on a number of factors, such as network configuration, signal strength, operating temperature, features selected, frequency of calls, and voice, data, and other
application usage patterns. Some variables that may affect battery life are:

-Backlight settings set to always on or a long amount of time.
-Ring tone settings set to higher volume settings.
-Vibrate settings turned on.
-Using Internet Services including Text Messaging.
-Making and/or Receiving calls in, or simply standing by in, analog service area.
-If you tend to be in a "weak" coverage area where your signal strength meter shows only 1 to 2 bars.
-Using non-SAMSUNG charging accessories can cause battery life and other issues, as well as void the manufacturer’s limited warranty.
-Application pattern usage.

Please check the information listed below for the charging time for your phone.

Initial charging time: 6-8 hours
Regular Charging time:2-4 hours

You may also drop by at your service provider's corporate or local store to try using a different battery or charger to check if it would work.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
-3points
0out of 3found this answer helpful.
answer 2
Hi morrison903,

Thank you for your inquiry. We understand that the battery life of your phone, SCH-R910 is short. We do apologize for the inconvenience this might have caused you.

Battery life durations specified on our products are tested in our labs under multiple different conditions and the talk and standby times are a realistic average maximum dependent on customer usage variables.

Battery power consumption depends on a number of factors, such as network configuration, signal strength, operating temperature, features selected, frequency of calls, and voice, data, and other
application usage patterns. Some variables that may affect battery life are:

-Backlight settings set to always on or a long amount of time.
-Ring tone settings set to higher volume settings.
-Vibrate settings turned on.
-Using Internet Services including Text Messaging.
-Making and/or Receiving calls in, or simply standing by in, analog service area.
-If you tend to be in a "weak" coverage area where your signal strength meter shows only 1 to 2 bars.
-Using non-SAMSUNG charging accessories can cause battery life and other issues, as well as void the manufacturer’s limited warranty.
-Application pattern usage.

Please check the information listed below for the charging time for your phone.

Initial charging time: 6-8 hours
Regular Charging time:2-4 hours

You may also drop by at your service provider's corporate or local store to try using a different battery or charger to check if it would work.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
-5points
0out of 5found this answer helpful.
Question

Why does my wifi connection keeps disconnecting?

asked 2 years, 9 months ago
boricuasport
Kissimmee
on SCH-R910
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
There is a setting in your Android device pertaining to Wi-Fi that you may or may not know exists: the ability to edit the Wi-Fi sleep policy. The default policy for an Android device connected to Wi-Fi is to shut off that connection when your phone’s screen turns off. What does that mean? It simply means your phone defaults back to it’s 3G/4G connection while you’re not actively using your phone.

Navigate to Menu> Settings> Wireless & Networks> Wi-Fi settings> and select the menu button again. You’ll be prompted to either scan or select advanced, select advanced then Select “Wifi sleep policy” , and you will have a couple of options to select from. Choose “Never”.
answered 2 years, 5 months ago
SiliconeMan
Greater New York Area
+1point
1out of 1found this answer helpful.
answer 2
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery

2. Wait 2 minutes

3. Replace battery

4. Reboot phone

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Why is the GPS not working?

My phone cannot get a GPS lock. It used to. I've tried resetting the phone to factory default, I've done all the software updates. I think my hardware is defective. I downloaded GPS Test and GPS Status. I've reset the "AGPS". Still, the GPS is not responding. :-( What to do?
asked 2 years, 8 months ago
Anonymous
Arlington, TX
on SCH-R910
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi,

You may need to Calibrate GPS on your device. I had to do this to my friends Samsung Charge. It was not a fun process. I had to do it 3 times before the GPS started working. Then even when it did, it was still slightly off, but usable. Since there is no included app to do this you need to download an app from the Market/Play store to iniate calibration mode.

1. Download GPS Status from the market.

2. Make sure your GPS is turned on and open GPS Status.

3. Go Outside to do this with a clear sky on a non cloudy day.

4. Hold your phone in your hand flat. Spin it around in a figure eight 3 times. Then hold your phone on its side, spin it around in a figure eight 3 times again. Then, hold your phone right side up #end on end) and spin it around in a figure eight 3 more times.

5. Most Phones take effect right away but others need to reboot before the new settings apply. Go to Google Maps and see if your location is better.
answered 2 years, 4 months ago
SiliconeMan
Greater New York Area
0points
0out of 0found this answer helpful.
answer 2
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What is the internal memory size of the Samsung Galaxy Indulge?

asked 2 years, 8 months ago
KMTL
on SCH-R910
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I belive the internal is about 2GB
answered 2 years, 4 months ago
LeadTech
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00014524&fm_seq=14692

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how could I upload a video from Samsun R910 to Youtube?

Or do I need to download a Samsung Studio first on my desktop. In order to transfer them to my computer desktop.? Please give me a feedback on these in details.
Thank you for your help on this.
asked 3 years ago
love2ocean
Las Vegas, NV
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
After making your video go to gallery app--->click the menu button on the phone (first button on the bottom four) on screen select share video--->choose youtube--->login with your credentials--->and upload. That's it
answered 2 years, 8 months ago
ELF83
MASSACHUSETTS
0points
0out of 0found this answer helpful.
Question

How to get the sound to work on my phone?

My volume was working fine but after charging it the sound was not playing.
asked 3 years ago
nosound
nosound
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi nosound,

Thank you for your inquiry. We understand your concern about the there is no sounds when you're playing music on your Samsung phone. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes. Please make sure that the volume is in its maximum level. After that, please try playing a music and check if the same concern exist.

If the soft reset won’t work, we recommend you to do a Factory Reset.

You may use the link provided below for steps on how to do a Factory Reset.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00014131&fm_seq=14299

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How to send and receive picture messages

when receiving all i get is downloading and when i send all i get is pending
asked 3 years ago
dmagicman
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
First, make sure you've got a good signal. There are two ways to send a picture message.
Method A allows you to choose whether you're emailing, texting, otherwise sharing the photo.
Step 1:Go to the photo "Gallery" and select the thumbnail of the photo you want to send.
Step 2:Select "Menu" and then select "Share".
Step 3:Select "Messaging" and the messaging window will appear.
Step 4: The cursor will automatically appear in the "To:" field. Select and add your recipients.
Step 5: Enter whatever message you want to accompany your picture where is says "Type to compose" and select send.

Method B is more direct, but is only for texting.
Step 1: Open up the messaging application and select either "New Message" or if responding to a previous message, select the recipient's name from previous messages received.
Step 2: Press the Menu button to the far left at the bottom of the phone. A menu of options will appear.
Step 3: Select "Attach" and chose what you want to attach (Pictures, Videos, Audio, etc).In this case, assuming that you select Pictures, the Gallery will appear.
Step 4: Select the thumbnail of the photo you want to send. It will then show up in the messaging window with options to view, replace or remove.
Step 5:Type your message and send.

As for receiving, I can only assume that you're signal is too low to allow proper downloading. If you've got a full 3G or 4G signal, be sure to check your gallery to see if the photo you downloaded from the message is there.
answered 2 years, 7 months ago
Noice2Xpert
Florida
0points
0out of 0found this answer helpful.
Question

why does my "back" arrow on the KEYPAD suddenly not work? Not the "delete" but the back

asked 3 years ago
jeannetownsend
jeannetownsend
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jeannetownsend,

Thank you for your inquiry. We're sorry to hear that the back button on your keypad stopped working. We apologize for any incovnenience this may have caused you.

We cannot speculate why the back button on your keypad stopped working due to the fact that this might lead to inaccurate information and confusion.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

If the soft reset won't work, please do a Factory reset on your phone. You may use the link provided below for the steps on how to do a Factory reset.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00014131&fm_seq=14299

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Why do the phone always start on my messaging page ?

start page
asked 3 years ago
Anonymous
fort worth, tx.
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi donnellparish,

Thank you for your inquiry. We're sorry to hear that your phone always starts on your messaging page. We apologize for any inconvenience this may have caused you.

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

When is gonna be a update for android to 2.3

asked 3 years ago
fernando22042
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi fernando22042,

Thank you for your inquiry. We understand that you would like to know when you can upgrade your Samsung SCH-R910 to Android 2.3 Gingerbread.

As of the moment, Samsung is unable to speculate when/if there would be a compatible Gingerbread available for your phone due to the fact that this might lead to inaccurate information and confusion.

Please feel free to check with us periodically for updates.

Should this become available for Samsung US handset, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Are you going to be able to update Android 2.2 for this phone?

asked 3 years ago
metropcsliz
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi metropcsliz,

Thank you for your inquiry. We understand that you would like to know if you can update your samsung SCH-R910 to a later software version.

As of the moment, Samsung is unable to speculate when/if there would be software update available for your phone due to the fact that this might lead to inaccurate information and confusion.

Please feel free to check with us periodically for updates.

Should this become available for Samsung US handset, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
-2points
0out of 2found this answer helpful.
Question

service change ( currently with metro pcs )

is there any way of changing my phone service from metro pcs to another service, and keep this phone?
asked 3 years ago
kkkm
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kkm,

Thank you for your inquiry. We understand that you would like to change your Service Provider and keep your phone, SCH-R910.

We cannot assist in unlocking the phone for use on another network. We hold a proprietary licensing agreement with your Service Provider and it would be in violation of this agreement to assist in unlocking the phone.

Your Service Provider has these codes and should be able to provide support for this.

You may reach Metro PCS at 1-888-863-8768 for further assistance.

Please Note: Unlocking of the phone, although at the discretion of the service provider is possible, will void all Samsung warranties for support or service. Features that are available on the intended network may not be accessible on the alternate network. Features on the alternate network may not be available this phone as these features are not those of the network on which the phone was intended to be used, and therefore, are not programmed.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

WHY DOES MY PHONE VIBRATE WHILE ON A CALL?

asked 3 years ago
ROSEMARRIE
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ROSEMARRIE,

Thank you for your inquiry. We understand your concern about your phone vibrates while you're in a call.

It is possible that you received a notification during the call that is why your phone vibrates. There is a setting on a phone that when you received a notification during a call it will make the phone vibrates.

You may check the notification settings to verify if the phone is set to vibrate when it receives new notifications.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do you take the safe mode off of the samsung indulge?

asked 2 years, 11 months ago
renagirl
rocklin ca
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
try taking out the battery for like 1-2 mins then turning the phone on while holding the home button it seemed to work for me i couldnt get it tryin the menu button but i just had the same problem like an hour ago and couldnt find out how to get it to work online
answered 2 years, 7 months ago
shockslampk
0points
0out of 0found this answer helpful.
Question

How do you reinstall the android platform on my indugle?

the phone turns on but only shows the www.samsungmobile.com and black screen. It needs the sandrios platform reinstalled, how do I reinstall?
Image(s)
User submitted image
asked 2 years, 11 months ago
lnlmomma2011
hemet,ca
on SCH-R910
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lnlmomma2011,

Thank you for your inquiry. We understand that you would like to know how to reinstall the Android platform on your phone, SCH-R910.

We don't have available Android platform for your phone. We do apologize for any inconvenience this may cause you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
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