Hello and thanks for reaching out!
Sorry for the inconvenience, however, I need more information to support your inquiry. Are you using wi-fi or data connection?
Please contact us again on this form OR you can also reach out to us via twitter or facebook for quicker responses.
Thank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook!
Chat Support: http://goo.gl/ZALJm
answered 1 year, 6 months ago