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Customer Questions & Answers for
SCH-R720

Customer Questions & Answers:
520 Questions
 | 
437 Answers

Questions & Answers for samsung SCH-R720

Question

Metro replaced my phone how do i cancel a service order and register the new phone?

My original Samsung Powered off a Samsung tech support sent me a work order number and shipping label, However Metro PCS replaced the phone because it was still under warranty. The problem is now your site won't let me register it as a new product. What should I do?
asked 2 years, 3 months ago
2saymo
on SCH-R720
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
go to samsung .com they will hook you up
answered 2 years, 1 month ago
cuddierocughh
kansas city missouri 64127
0points
0out of 0found this answer helpful.
Question

Nobody can hear me on the phone

Anytime I am on a phone call, for the past 3 days now, nobody can hear me at all. I tried recording audio on the phone via the text message audio tool, and I can hardly hear a sound coming out,even when I yell at the top of my lungs. What is going on? Nothing is on mute. I have dropped my phone a couple of times over the past week; did I break something? Or is this simply a setting I can somehow fix?
asked 2 years, 2 months ago
AlizeElizabeth
Cape Coral, FL
on SCH-R720
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi AlizeElizabeth,

Thank you for your inquiry. We understand that no one hears you during a call on your SCH-R720 and it is not on mute. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

If the soft reset won't work, you may try performing a factory data reset on your phone.

You may use the link provided below for the steps on how to perform a factory data reset on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00030787&fm_seq=30955

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

vitality R720 not connecting to any PC

I have tried to connect my phone to a few computers using the provided USB cable that came with the phone. All that happens is charging, I cannot transfer files from my phone to my computer. I have installed the drivers and even re installed them
asked 2 years, 2 months ago
Pkk86
on SCH-R720
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Pkk86,

Thank you for your inquiry. We understand that your SCH-R720 is not connecting to any PC and you would like to transfer files from your phone to your PC. Also, we understand that you have already install, uninstall and reinstall the drivers for it.

You may use the link provided below for steps on how to transfer content between your phone and a PC or Mac.

Note: Please copy and paste the entire link provided below on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031486&fm_seq=31654

Please use the link provided below to get to the page of where you can download drivers for your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/owners/product/SCH-R720ZRACRI#

Once you get to the page using the link, scroll down and click on the second tab for Manuals & Downloads, click on the second tab for Software, click on the EXE blue button to download drivers.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

My Phone is locked and i dont remeber the code to unlock it. Is it possible to bypass lock to get back into the phone?

asked 2 years, 2 months ago
Jlove
Georgia, USA
on SCH-R720
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Jlove,

Thank you for your inquiry. We understand that your SCH-R720 is locked and you don't remember its code to unlock it. We're sorry to hear that.

It appears as if your question is not within our support boundaries and would be better addressed by your Service Provider. Unlock requests are handled by your Service Provider.

To contact Customer Service please call 1-800-Cricket (274-2538) or dial 611 from your Cricket phone.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

I have no sound on my phone,cannot hear antthing when calling or when recieving a call ?

asked 2 years, 1 month ago
Wmself
Michigan
on SCH-R720
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
have u use the earphone jack
answered 2 years, 1 month ago
cuddierocughh
kansas city missouri 64127
0points
0out of 0found this answer helpful.
Question

HOW DO I CLEAR CONTACT 'FAVORITE' LIST?

asked 2 years ago
gmeade01
Northern California
on SCH-R720
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi gmeade01,

Thank you for your inquiry. We understand that you would like to know how to clear favorite list on the contacts on your SCH-R720.

You may remove all the contacts on your favorite list by following the steps provided below:

1. From Home screen, tap on Phone.
2. Go to the Favorites tab.
3. Touch Menu key.
4. Tap Remove from favorites.
5. Mark Select all by tapping on the box.
6. Tap Delete.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

my phone cuts off speraditaclly and i gets on my last nerve what can i do to stop it from doing that??

asked 1 year, 11 months ago
momo157
Powder Springs, GA, USA
on SCH-R720
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi momo157,

Thank you for your inquiry. We understand that your SCH-R720 cuts off and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

Please make sure that your phone is fully charged.

Initial charging time: 6-8 hours
Regular Charging time:2-4 hours

You may also drop by at your service provider's corporate or local store to try using a different battery or charger to check if it would work.

If any of these won't work, youm try performing a factory data reset on your phone. This will delete all the information inside your phone to return to its factory defaults.

You may use the link provided below for the steps on how to perform a factory data reset on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00030787&fm_seq=30955

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support. It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I get the phone to trun on after being locked out of system? SCH-R720 samsung

asked 1 year, 10 months ago
dragon8875
Pomona, CA, USA
on SCH-R720
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dragon8875,

Thanks for posting. Unfortunately, it seems your carrier would be your best point of contact for this situation. If your device is locked we are unable to provide a solution.

If you require further assistance, feel free to submit another inquiry here or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!

Samsung Support
answered 1 year ago
Samsung05
0points
0out of 0found this answer helpful.
Question

How do i Reset my password since i have forgotten it?

I put my password but I accidentally forgot it.
My phone is a SGH-R720 from Metro-Pcs.
Please help!?
asked 7 months ago
Eddy285
Miami,FL
on SCH-R720
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Eddy285, thanks for your inquiry!

Unfortunately, we do not have the ability to assist with passwords. Please reach out to your carrier for assistance.

If you require further assistance, feel free to submit another inquiry here or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 7 months ago
SamsungTech09
0points
0out of 0found this answer helpful.
Question

How to transfer contacts from another cell phone?

asked 3 years, 2 months ago
kkresse
on SCH-R720
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How do I sync my Samsung Admire to Itunes in order to transfer my music?

asked 3 years, 2 months ago
yolanda09
California
on SCH-R720
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

I can not seem to put a photo from messages to my contacts.

asked 3 years, 2 months ago
schris1021
on SCH-R720
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How do you transfer pictures that people send you to your phone?

asked 3 years, 1 month ago
Shelley11
on SCH-R720
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Samsung admire phone

hey, i'm getting little angry here.
i asked about this phone 2 weeks ago via this Q&A
but nobody answered nothing.
are you kidding me?
all i'm asking is about korean keyboard on this phone.
i can use a korean language for the menu
but i also want to use a korean keyboard for messaging and kakaotalk.
please don't make me ask one more time.
asked 3 years, 1 month ago
Anonymous
dallas
on SCH-R720
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

sch-r720 will not connect to bluetooth headset

asked 3 years, 1 month ago
gregorykpax
on SCH-R720
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

having trouble with usb conection showing on phone and or computer

when i plug usb cord into my laptop and phone it doesn't show on either device
asked 3 years, 1 month ago
rmoniz
on SCH-R720
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

how do I sync google mail with my calender

asked 3 years, 1 month ago
rmbraces
home
on SCH-R720
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How do I turn off airplane mode and why does it reset to this everytime I charge the phone?

asked 3 years, 1 month ago
inoxydable
97212
on SCH-R720
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

my samsung vitality doesnt give me an option to mount? what can i do?

asked 3 years, 1 month ago
aali
on SCH-R720
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

what does the i at the top of the phone do, it doesn't light up or anything?

asked 3 years, 1 month ago
cthomas137
on SCH-R720
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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