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Customer Questions & Answers for
SCH-R640

Customer Questions & Answers:
88 Questions
 | 
89 Answers

Questions & Answers for samsung SCH-R640

Question

i need help unlocking my phone it says initial programming needed

asked 2 years, 8 months ago
juniorvdales
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Do regular headphones work with this phone to play music?

asked 2 years, 8 months ago
mbaconfriends
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, yes, headphones work on your device. Please refer to the link below for more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00016663&fm_seq=16831

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why do I often get a message delivery failed error?

asked 2 years, 8 months ago
Anonymous
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I dropped my Samsung character phone the battery fell out will it be okay?

asked 2 years, 8 months ago
Salkookie
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

what is this blue box with 17 different error messages?

the samsung 640 with alltel. i have had 3 phone exchanges and all 3 phones do the same thing. its a blue box with a white bar with: VOCODER STATE; EFS; DEBUG_08; DEBUG_09; GPS debug - loc..... etc..... please help i realyy like the phone but i think im gonna have to get something different
asked 2 years, 8 months ago
melony
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How to adjust call volume

When speaking to a caller the volume is too loud. I have to hold the phone away from my ear and the sound is distorted. How do I adjust the volume of the caller
asked 2 years, 7 months ago
PrincessTJ
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please just press the volume up/down on the side of the device while on a call.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I turn off blank text message sending?

The last Samsung model I had did not allow me to send blank text messages, but this Character does and it's becoming annoying. Is there a way to shut it off?
asked 2 years, 6 months ago
crookedfinger
Portland, OR
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I clear the autofill from my browser and facebook?

When I log into my facebook, it automatically comes up with my email address, how do I clear that out? I've all ready cleared everything I can from my settings, but that's still in there. I can't figure out how to clear that out of there.
asked 2 years, 4 months ago
Saph
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thank you for reaching out!

There is no configurable option to do this. You can only temporarily clear auto-fill by clearing the cache.

Try referring to pg. 136 http://bit.ly/J1FA0y
Go to options>settings and see if you can clear the cache.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 4 months ago
SamsungTech05
-1point
0out of 1found this answer helpful.
Question

how do i get information from micro sd card?

i transferred my micro sd card from my LG phone to my samsung but my contacts and wall papers won't come up
asked 2 years, 3 months ago
mooangelose
Goldendale Washi
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Sorry about that! Make sure you have backed up all your data first. Also make sure you have saved your contacts onto your SD card. You might have to consult the device's manufacturer (LG) for support. You may also want to visit your service provider as they are usually able to aid with storing and transferring contacts.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 3 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

My computer cannot identify my Samsung Character when I connect it to my phone. Do I need to install a program or is there another solution?

asked 2 years, 2 months ago
SamsungCharacterFTW
Chicago, IL, USA
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

You can find the USB driver for your device here under downloads: http://bit.ly/T3KApZ. Also make sure you are using the original USB cord that came with your device. You might also want to try connecting to your computer using these instructions: http://bit.ly/T3KPRS.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 1 month ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

Can I get applications on my Samsung Character? If I can how do I?

asked 2 years, 1 month ago
SydTh3Kid
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

You should be able to download applications by going to Menu>Brew>Mobile Shop.

If you need additional questions or concerns please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 1 month ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

How do I download pictures from my Samsung Character phone to my PC?

asked 2 years ago
Shaeg
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Thanks for reaching out. This will run you through the process: http://www.samsung.com/us/support/S....

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S. If you have an extra minute, would you mind filling out this quick survey to let us know how we are doing: https://www.surveymonkey.com/s/87BV... . Thank you in advance.

Have a great day!
answered 2 years ago
SamsungTech2
0points
0out of 0found this answer helpful.
Question

how do i load songs into sch r640

asked 1 year, 11 months ago
tripgoham
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tripgoham,

Thank you for your inquiry. We understand that you would like to know how to transfer or download songs on your phone, SCH-R640.

You may use the links provided below for steps on how to transfer MP3 files to your phone.

Note: Please copy and paste the entire link on the search engine.

Via USB Mass Storage:
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00016644&fm_seq=16812

Via Bluetooth:
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00015957&fm_seq=16125&rel_cont=Y

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS (Automated Response System) at http://www.samsung.com/support

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I can't get my computer to recognize the mp3 player on my phone I'v put music on it by card in the computer but windows media doesn't work.

Windows media player just says connect device even when it is connected if you can help please do. Product # is SCH-r640
asked 3 years, 1 month ago
Anonymous
Russell Springs KY
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=380154

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I get the radio on my samsung character phone. how do i download phones on this phone

I recently bought this phone from U.S Cellular and have been very disappointed on the instructions that were included with phone. I went back to the store and was sold a SD Card and still no instructions. HELP me please since this is the reason I bought this phone.
asked 3 years ago
kd4short
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

My computer won't pop up a new device window when I plug in my Samsung Character. How do I get it to appear and download my music onto the phone?

It has worked before. I was able to download music with no problem. Now whenever I plug my Samsung Character in to the computer it charges but a new device window doesn't open. I went to My Computer and there was no sign that i had plugged in a new device. All I am trying to do is download music. It has a memory card, and it has worked before. Please help me.
asked 3 years ago
npm40
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=797&AT_ID=379411

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I change my widgets?

asked 3 years ago
hammondarnett
United States
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Sorry but you need to be slightly more specific in what you are trying to do. Get back to us asap and we would be happy to help!

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Is there a option on the 'Character' phone to change the time settings ? I've found that the clock is hard to read on the bottom of the screen.

asked 3 years ago
Mac11
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mac11,

Thanks for reaching out to us for support.

Unfortunately, there are no configurable options to change the clock settings on the US Cellular SCH-R640 (Character) Phone. We apologize for any inconvenience that this may present.

For a list of helpful tutorials on using this model, please cut and paste the link below into your web browser.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=379815

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How can I use Microsoft Outlook Web app on my phone?

I have a samsung Character. I was also wondering if it has activesync or not.
asked 3 years ago
admiraljf
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I get my PC to recognize my Samsung Character as a MP3 device in order to sync using Windows Media Player?

asked 3 years ago
Frankandkelly
on SCH-R640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Please consult this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=380154

Samsung
answered 3 years ago
Samsung10
-2points
0out of 2found this answer helpful.
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