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Customer Questions & Answers for
samsung SCH-R640

Customer Questions & Answers:
88 Questions
 | 
89 Answers

Questions & Answers for samsung SCH-R640

Question

how do I use wallpaper from sd card

asked 2 years, 7 months ago
Craigl
Flintstone
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
The pictures don't show up (jpg) from the SD card. They are in a folder called 'Pictures'. However, the MP3's showed up when I wanted to select a ring tone. They were in a folder called 'Ringtones' on the same SD card. Don't understand why the phone sees an MP3 from the SD card but won't show a jpg file from the same card. Thank you.
answered 2 years, 7 months ago
Craigl
Flintstone
-1point
0out of 1found this answer helpful.
answer 2
Wallpaper lets you choose images to appear in the background of your mobile device's screen while in Standby mode.

In Standby mode, touch Menu> Settings > Display Settings > Wallpaper.
To browse the thumbnail images, slide your finger up or down on the touch screen.
Touch the desired picture, then touch Set.
Touch Lock Screen, Home screen 1, Home screen 2 or Home screen 3 to assign the wallpaper to a specific screen
answered 2 years, 7 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

I can't get my computer to recognize the mp3 player on my phone I'v put music on it by card in the computer but windows media doesn't work.

Windows media player just says connect device even when it is connected if you can help please do. Product # is SCH-r640
asked 2 years, 10 months ago
Anonymous
Russell Springs KY
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=380154

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

My computer won't pop up a new device window when I plug in my Samsung Character. How do I get it to appear and download my music onto the phone?

It has worked before. I was able to download music with no problem. Now whenever I plug my Samsung Character in to the computer it charges but a new device window doesn't open. I went to My Computer and there was no sign that i had plugged in a new device. All I am trying to do is download music. It has a memory card, and it has worked before. Please help me.
asked 2 years, 10 months ago
npm40
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=797&AT_ID=379411

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I change my widgets?

asked 2 years, 10 months ago
hammondarnett
United States
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi!

Sorry but you need to be slightly more specific in what you are trying to do. Get back to us asap and we would be happy to help!

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

on the samsung character how do I zoom the camera?

asked 2 years, 10 months ago
Anonymous
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I use a micro sd chip in my phone?

My wife has an older phone version, and has a slot for it. I can not find one on my phone.
asked 2 years, 10 months ago
Anonymous
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=379858

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

how do i remove 411 from the character

it is in the contacts and there is no delete option
asked 2 years, 10 months ago
stickfam1
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for the inquiry. I'm sorry I don't have enough information to support this question. Please call Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I get my PC to recognize my Samsung Character as a MP3 device in order to sync using Windows Media Player?

asked 2 years, 10 months ago
Frankandkelly
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there!

Please consult this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=380154

Samsung
answered 2 years, 10 months ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

I have a 2009 ford Edge with sync I can call out on the sync system but my i cant recieve calls on the sync system I have a Samsung sch r640 cell phon

asked 2 years, 9 months ago
gmcalljr
Baltimore Md
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

does my samsung character have the ability to take video

asked 2 years, 9 months ago
love1000
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. Unfortunately, there is no configurable way to perform this on your device.

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do you clear widgets from screen? Tried dragging to upper right corner but do not see trash can icon.

asked 2 years, 9 months ago
jw052847
ne
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Sorry, this isn't a configurable option on the (SCH-R640).

For a list of tutorials on using this device, please cut and paste the link below into your web browser.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=379815

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

What type of sd card should i use in my Character

Hi I don't see any info on the sd card for my phone . Once the sd card is installed what type of data will it hold, music, photos, contacts info, etc? I just took the battery out to find the serial #, now my phone won't turn on. Please help!
asked 2 years, 8 months ago
evie803
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

When i plug my phone into the computer, via usb, it automatically goes to mass storage. How do i get it to go to COM port or PC Sync?

asked 2 years, 8 months ago
KatieZ
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042156&fm_seq=42324

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Where is the zoom button on the Samsung Character (cellular Device)

I've tried everything, but haven't found it. Is there even one?!
asked 2 years, 7 months ago
Ashleyisnumber1
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do you set the time display on a samsung character?

asked 2 years, 7 months ago
Linegar
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hello,

The time is automatically set through your carrier's network. For further assistance with setting the time on your device, please reach out to US Cellular.

Online at http://www.uscellular.com
By Phone at 1-888-944-9400

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Is there an option to sort my Contacts by last name rather than first?

asked 2 years, 7 months ago
LWinMKE
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. Unfortunately, there is no configurable way to perform this on your device.

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

i cant recieve picture messages with sound attach...help?

when i open it will show the picture, but the sound clip sent with it wont be with it.
asked 2 years, 7 months ago
squirrel798
bullhead, SD 57621
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do you download the contact list?

asked 2 years, 7 months ago
Yrag45
74462
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, just make sure you save your contacts to your SIM card and then transfer the SIM to your new phone.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Are there drivers available for this phone?

asked 2 years, 7 months ago
writerpeggy
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
-2points
0out of 2found this answer helpful.
Question

the person I am texting keeps getting duplicate texts, why is this?

asked 2 years, 6 months ago
sophieschoice711
Illinois
on SCH-R640
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

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http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
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