Looking for Answers about samsung Messager® Touch (SCH-r631)?

Hi shinryuken!

Thank you for your inquiry.

Regarding your concern, performing a reset, will delete all user data on the phone and will restored back to factory settings.

If you want to perform a reset on the Samsung Messager® Touch (SCH-r631), this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Hi lizzardking24,

Thank you for your inquiry.

Samsung does not offer a Data Kit software package, for the purpose of transferring data between the handset and a personal computer or for using a Generic CDMA handset as a modem for a personal computer. However, depending on the model, there may be a media card slot located on the side of handset or in the battery compartment that allows information to be transferred to a personal computer with the use of a media card reader. For information on selecting the correct media card reader, please visit the Samsung Accessory website or check with a local computer store to purchase a media card reader compatible with both your computer and the media card type.

Thank you for your continued interest in Samsung products.

Hi JAKCEED,

Thank you for your inquiry.

MP3 files can be transferred by USB Data Cable, Bluetooth, and Memory Card. You can also download from your service provider.

Please check the link below for the options and steps on how to transfer mp3 files to your phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=799&AT_ID=318794

We thank you for your patronage of Samsung products.

Hi there!

Press and hold the number 1 button on the handset and listen to the prompts until it gives you the option to set up voicemail on the device.

Hi there,

We apologize for any inconvenience this may have caused you. The serial number of the phone will be the HEX number it's located underneath the battery of the phone and it’s going to be at the back of the phone itself after taking out the battery and see for the bar codes.

Have a nice day,

Hi there,

There are two (2) ways to update software on the phone, by updating the through Samsung website or coming from the Service Provider. Right now there's no available update on Samsung website and with the Service Provider, I believe there's none as well. Please check with your service provider for more information.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support

Greetings!

Thanks for reaching out! Please click below for steps in transferring files from your device to your PC.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=799&AT_ID=318794

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hi bamboo82!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you for configuration of your text messaging settings on your Samsung phone.

Thank you for your continued interest in Samsung products.

Hi TaMondre.

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products. Have a great day.

Hello! Thanks for reaching out. This is an issue that your service provider would be better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!

Hi deucedub17!

Thank you for your correspondence. The phone doesn't need a USB driver for media file transfer. You may use this link below and follow the steps for transferring files between the phone and the computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=799&AT_ID=316084

We sincerely apologize for any inconvenience this presents.

Hi Lovelykia06!

Thanks for your question! You may want to try a soft reset by pulling/replacing the battery after 2-3 minutes. If this doesn't work, we recommend you call in to our support line.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!

Hi amygaga!

Thank you for your inquiry.

Regarding about your concern, upon checking the specifications and settings on the phone, there is no configurable option to change the color scheme on the Samsung Messager® Touch (SCH-R631).

You may search on your favorite search engine on your computer for compatible themes you may download on your phone. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

You may also contact your network provider for the services and applications you may avail on your phone to download compatible themes.

We do appreciate hearing from our customers, as their comments are vital for us to continue improving our business.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

Hi there!

Thank you for your inquiry! We appreciate your patience.

You need to set the usb settings to mass storage
Setting this option to USB Mass Storage allows connection to a PC in order to transfer media files to and from the device.
1.From the standby screen, touch Menu
2.Touch Settings
3.Touch Phone Settings
4.Touch PC Connection
5.Touch USB
6.Connect the compatible USB data cable to both the handset's Power/Accessory Connector and to a USB port on the PC
7.The handset will now display "USB Mass Storage"
8.Open Windows Explorer
9.Drag n drop or copy & paste the MP3 files to the handset
10.Once finished disconnect the USB cable from both the handset & PC

You can also follow this link for additional instructions:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=799&AT_ID=318794

Have a good day.

Hi rcoulbourne!

Thank you for your inquiry.

We are always working on something on developments for the best customer experience in using our products. We are glad to know your insights and will surely be acknowledged.

You may check the Market Place for downloadable applications for music/ sound enhancements on your phone.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hello and thanks for reaching out!

Try following the steps below:

After hooking up your device to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). Pull this down by touching and sliding it down. Select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your phone and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!

Hi!

Here is your device's download link: http://www.samsung.com/us/support/downloads/SCH-R631

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!

Hi there!
Thank you for your inquiry

Have you tried using a different battery or charger on the phone?

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
We sincerely apologize for any inconvenience this presents

Hi there!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi there!

Thank you for your inquiry.

Regarding your concern, what we can offer as passcode for the phone is the last 4 digits of the mobile number. If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.