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Messager® Touch
(SCH-r631)

Customer Questions & Answers for
Messager® Touch (SCH-r631)

Customer Questions & Answers:
437 Questions
 | 
446 Answers

Questions & Answers for samsung Messager® Touch (SCH-r631)

Question

can I get my phones unlock code?

asked 3 years, 1 month ago
startrekergama5
1174 pine street
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi startrekergama5!

Thank you for your inquiry.

Are you referring for the unlocking code so that you can use the phone to a different network provider or another country?

Regarding about your concern, we cannot assist in unlocking the Samsung Messager® Touch (SCH-r631) for use on another network. We hold a proprietary licensing agreement with your Service Provider and it would be in violation of this agreement to assist in unlocking the phone.

You service provider has these codes and should be able to provide support for this.

Please Note: Unlocking of the phone, although at the discretion of the service provider is possible, will void all Samsung warranties for support or service. Features that are available on the intended network may not be accessible on the alternate network. Features on the alternate network may not be available this phone as these features are not those of the network on which the phone was intended to be used, and therefore, are not programmed.

As to whether or not a phone of this type will be available for the network of your choice in the future, we are only able to provide information regarding models that are currently on the market for sale, as any pre-release information would be subject to change and could therefore be inaccurate at the time of launch.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Can I not get any kid of games for this phone??

This phone seems really great and I love it, but I hate the fact that I can't get any apps or GAMES!!! Even the simplest of phone usually at least come with a game?? Why would you ruin such a great phone by not making it compatible for apps or any additional content?? Does Samsung offer any apps or additional widgets, games or ANYTHING?
asked 3 years, 4 months ago
JamieC
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
On my phone it has the brew application. Search for any games you may want, but it will cost money monthly to your service provider.
answered 3 years ago
Matthew963
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry. We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

You may download an application on the phone using your favorite search engine on your computer that is compatible with the Samsung (SCH-R631). If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
answer 3
Hi there!

Thank you for your inquiry. We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

You may download an application on the phone using your favorite search engine on your computer that is compatible with the Samsung (SCH-R860). If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

in my manual it says my phone has a sketch pad , where is it ?

asked 3 years, 7 months ago
SLIM03
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
transfer contacts or upload contacts
answered 3 years, 1 month ago
azpainthorses
85086
0points
0out of 0found this answer helpful.
answer 2
im having the same problem my sketch pad, shortcut to app is no longer there. the only way i can find it is to do a apps search for sketch pad. i know the shortcut was there but now its gone. still trying to get tech support to help me on this one. reset does nothing to help
answered 3 years, 5 months ago
cbr6864
texas
0points
0out of 0found this answer helpful.
answer 3
go to your menu, and go to Settings, then swipe left until you come to Tools, then just go down until you find the sketch pad.
answered 3 years, 6 months ago
Brandi
0points
0out of 0found this answer helpful.
Question

how do i update software on the phone?

asked 3 years, 6 months ago
ivanka
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
There are two (2) ways to update software on the phone, it's either updating it through Samsung website or coming from the Service Provider. Right now there's no available update on Samsung website and with the Service Provider, I believe there's none as well since Samsung is always posted with new updates however you can always contact and check it with them.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
There are two (2) ways to update software on the phone, it's either updating it through Samsung website or coming from the Service Provider. Right now there's no available update on Samsung website and with the Service Provider, you can just please contact and check it with them.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I block a phone number on my Samsung SCH-R631 from calling me?

asked 3 years, 4 months ago
Bubbilicious
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can add annoying repeat callers as a contact, and then select "no ring" for the contact, and pretty soon they will stop calling. it's Not a Block, but it's the next best thing.
answered 3 years, 1 month ago
Paul928
Virginia
0points
0out of 0found this answer helpful.
answer 2
Hi!

The phone does not have the configurable options to block a number from calling but you may contact your service provider for blocking a number to contact your own number.
answered 3 years, 4 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do i send text messages that are more than 150 characters to an email?

asked 3 years, 5 months ago
Anonymous
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
there is one thing you can try... send the message as a picture message it normally on most phones will let you send up to 1000 characters then instead of 150
answered 3 years, 2 months ago
sassyblondeinwa
0points
0out of 0found this answer helpful.
answer 2
On our end, there are no configurable options to extend the character limit on your text messages. However, you may try to contact your Service Provider if they can enhance the message service on the text messages on the handset since text message is a network dependent feature.

Samsung Technical Support
answered 3 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

when i hook up phone to computer can,t download photos

need to have software
asked 3 years, 5 months ago
bamm
bend ore
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
There is no available software that will allow the connection of the phone to the computer.

Pictures can be transferred to a computer by via a compatible USB data cable and a memory card inserted at the phone.

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and past the files from the phone to the PC
answered 3 years, 5 months ago
Samsung4
0points
0out of 0found this answer helpful.
answer 2
Hello!

You don't need a software to transfer pictures between your phone and your computer. The easiest way to transfer files is via Memory Card.

To copy or move images to a microSD memory card follow the steps below:

Open the memory card socket cover, located on the upper right side of the handset
Insert a microSD memory card, into the memory card socket, until locked in place
Close the memory card socket cover

From the home screen, touch Menu
Touch Multimedia
Touch Pictures
Touch the Menu icon
Touch Move and Select To Card
Select more than one by touching the picture, or select Mark All
Touch Done when finished

To copy videos to a microSD memory card follow the steps below:

Open the memory card socket cover, located on the upper right side of the handset
Insert a microSD memory card, into the memory card socket, until locked in place
Close the memory card socket cover

From the home screen, touch Menu
Touch Multimedia
Touch Videos
Touch the Menu icon
Touch Move and Select To Card
Select more than one by touching the video, or select Mark All
Touch Done when finished

Then you c an insert the memory card in your PC port using a card adapter and a card reader. Open the driver and drag the files to/ from your computer.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 5 months ago
SamsungSupport12
-2points
0out of 2found this answer helpful.
Question

How to I put the calendar clock back at my homescreen?

I accidentally deleted it and I need to know how to add it back.
asked 3 years, 2 months ago
ellenmahoneyo
utah
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi ellenmahoneyo,

Thank you for your inqury. You may use the listed steps below to get your clock on the phon back.

There are three Main Menus: Menu,Apps, and Weblinks.
1. In a Home screen touch . The Menu screen appears in the
display.
• To browse the Menu screen, touch dotted icon and swipe up or down,
• To view the Apps menu, touch the Apps tab at the top of the screen.
2. To access a phone function touch App.
3. Select Clock-Calendar App to show the current time and date.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
answer 2
Hi ellenmahoneyo,

There are three Main Menus: Menu,Apps, and Weblinks.
1. In a Home screen touch . The Menu screen appears in the
display.
• To browse the Menu screen, touch dotted icon and swipe up or down,
• To view the Apps menu, touch the Apps tab at the top of the screen.
2. To access a phone function touch App.
3. Select Clock-Calendar App to show the current time and date.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to download and install online apps

I would like to download an install some apps from online, but I don't know how to do this when the apps are not from my wireless carrier. Does anyone know how to do this, including by downloading to and accessing the files from the micro sd card?
asked 3 years, 7 months ago
ajfeiner
Philadelphia, PA
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can't sorry. This phone does not all ow it only widgets.
answered 3 years, 6 months ago
Harold0911
0points
0out of 0found this answer helpful.
Question

How do I download music to the SCHR631 from my Itunes, or computer? are there any downloads for this model? Thanks

asked 3 years, 7 months ago
imdana
Denver
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi imdana,

Thank you for your inquiry. We understand that you would like to know how to download music from iTunes or computer to your phone, SCH-R631.

You may use the link provided below for the steps on how to transfer MP3 files to your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00018322&fm_seq=18490

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertip.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

cant go to my facebook

everytime i put in my facebook password it asking me to put in captal letters
asked 3 years, 7 months ago
gospelvan
PHILADELPHIA,PA
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is a weblink on your phone and it should allow you to get on and if it doesn't go into your nearest service provder location and have them check it out!!! That's your best bet!
answered 3 years, 1 month ago
Anonymous
Milwaukee, WI
0points
0out of 0found this answer helpful.
Question

my phone and laptop find each other with bluetooth but will not pair up. what does the message to contact the manufacturer of the device mean?

sch-r631
asked 3 years, 6 months ago
mrgsalesandservice
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mrgsalesandservice,

Thank you for your inquiry. We understand that you can't pair your phone, SCH-R631 and your laptop via Bluetooth. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may use the link provided below for steps on how to pair your phone with a Bluetooth device.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00018390&fm_seq=18558

For the instructions on how to set the Bluetooth connection on your laptop, please contact the manufacturer of your laptop.

We cannot guarantee complete functionality and compatibility of our phones used in conjunction with third party devices such as this.

We thank you for your patronage of Samsung products.
answered 1 year, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I put Music and Pictures onto my phone?

I have an SD card, but do not know how. Also , Why won't my pics save to my card?
asked 3 years, 6 months ago
Dwilder
Spokane
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here's how you can transfer media files from the computer to the phone.

Via USB Cable

1.From the standby screen, touch Menu
2.Touch Settings
3.Touch Phone Settings
4.Touch PC Connection
5.Touch USB
6.Exit to standby screen and attach USB Cable

7. Drag and drop or cut and past the files from the phone to the PC

Note: Make sure that the file format of the file and the size of the file that you will be transferring are supported by your phone.
answered 3 years, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Install apps on R631 mobile phone

Is it possible to install apps from web or laptop on the R631 mobile phone?
asked 3 years, 6 months ago
jackloganbill
woodridge, il
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
answered 3 years, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Changing appearance of the Digital Clock?

My fiance and I both got the messager touch recently, and I mentioned that I dont like how the digital clock takes up so much space on the screen, I can hardly see my background image. While he had his phone in his pocket, somehow the appearance of the clock changed, the white square around it is gone and the color of the numbers is different. We've both spent hours trying to figure it out, with no success. Does anyone know how to change it?
asked 3 years, 6 months ago
Brandi
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Regarding your concern, for troubleshooting and questions, it would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while in a call.

Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i download my mobile video and music app on my phone?

asked 3 years, 6 months ago
msmeka2011
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there! I'm sorry but im not sure if you would like to download music app or transfer music, video content. Here are some steps of how to transfer media files such as music,videos and pictures via USB data transfer.

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and past the files from the phone to the PC

you may check with your service provider if there is any media application you can download for your phone.
answered 3 years, 5 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

how do I view my photos or videos

asked 3 years, 5 months ago
Fybo
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Fybo!

To access your videos and photos on your Samsung Handset, jsut go to Menu Shortcut from your home screen, and then go to multimedia. You can see there the folder of My Images and My Videos.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I download the software for this phone?

I want to transfer pictures from my phone to my computer, however my phone did not come with a software disk or a way to hook it to a computer... I went to the software and firm ware page but found no software downloads. Any advice?
asked 3 years, 5 months ago
Ruiner247
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no need to download any software on the phone to hook it to a computer to transfer pictures.

Please do as follows on the phone :

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and paste the files from the phone to the PC

If both phone's connection to PC is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i download songs into the phone?

asked 3 years, 5 months ago
buddahal
phoenix, az
on Messager® Touch (SCH-r631)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
There are 4 ways on how you can download songs into the phone.
Songs can be transferred by USB Data Cable, Bluetooth, Memory Card or Downloaded from your service provider.
USB Cable
Set the PC connection setting to Mass Storage
From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Connect the compatible USB data cable to both the handset's Power/Accessory Connector and to a USB port on the PC
The handset will now display "USB Mass Storage"
Open Windows Explorer
Drag n drop or copy & paste the MP3 files to the handset
Once finished disconnect the USB cable from both the handset & PC.
Bluetooth
To transfer MP3 files From a PC, via a Bluetooth adaptor, to the Samsung phone follow the steps below:
On the Samsung phone
While in standby mode, turn Bluetooth On
Change the phone’s Bluetooth Visibility to On
On the PC
Connect the Bluetooth adaptor to the PC’s USB port
Search for Bluetooth devices
Select the device to pair with the PC
Exchange PIN code(s) on both the PC & phone to pair devices (default pass code is “0000”)
Using Windows explorer, locate desired MP3 file
Right click on the MP3 file
Select send to Bluetooth then select the phone
On the Samsung phone
Accept incoming data from the PC.
Memory Card
To transfer MP3 files, from a PC via a memory card, requires that you have a Memory Card, Memory Card Adaptor & Memory Card Reader. In order to use this option, the micro SD memory card must be formatted by the phone to create the necessary folders.
To transfer a MP3 file using a memory card follow the steps below:
On the PC

Insert the micro SD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Connect the memory card reader to the PC’s USB port
Copy desired MP3 files from the PC hard drive
Paste the MP3 files into the micro SD memory card's My_Music folder
Remove the micro SD memory card from the memory card adaptor
On the Samsung phone
Open the micro SD cover, located on the lower left side of the handset
Insert the memory card (label side facing up and smaller end pointing toward the phone) into the memory card slot
Caution: DO NOT force the card into the memory card slot, as this could damage the card and/or the handset
Gently press the memory card into the slot until the card locks into place
Replace the micro SD cover
When correctly inserted, the memory card icon is shown at the top of the display.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 5 months ago
Samsung8
Samsung8
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Question

HOW CAN YOU PUT A LOCK CODE FOR PICTURES AND MESSAGES IN A CRICKET SAMSUNG MESSENGER TOUCH 2 SCH-R631?

asked 3 years, 5 months ago
LIZZY1
on Messager® Touch (SCH-r631)
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1 answer
Answers
answer 1
Hi!

Setting up a lock (application lock) for pictures as well as for messages on your SCH-R631 (Messager Touch) handset is not an available feature on the phone.

Samsung Technical Support
answered 3 years, 5 months ago
SamsungSupport9
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