Looking for Answers about samsung Messager® Touch (SCH-r631)?

On my phone it has the brew application. Search for any games you may want, but it will cost money monthly to your service provider.

transfer contacts or upload contacts

There are two (2) ways to update software on the phone, it's either updating it through Samsung website or coming from the Service Provider. Right now there's no available update on Samsung website and with the Service Provider, I believe there's none as well since Samsung is always posted with new updates however you can always contact and check it with them.

You can add annoying repeat callers as a contact, and then select "no ring" for the contact, and pretty soon they will stop calling. it's Not a Block, but it's the next best thing.

There is no available software that will allow the connection of the phone to the computer.

Pictures can be transferred to a computer by via a compatible USB data cable and a memory card inserted at the phone.

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and past the files from the phone to the PC

there is one thing you can try... send the message as a picture message it normally on most phones will let you send up to 1000 characters then instead of 150

Hi ellenmahoneyo,

Thank you for your inqury. You may use the listed steps below to get your clock on the phon back.

There are three Main Menus: Menu,Apps, and Weblinks.
1. In a Home screen touch . The Menu screen appears in the
display.
• To browse the Menu screen, touch dotted icon and swipe up or down,
• To view the Apps menu, touch the Apps tab at the top of the screen.
2. To access a phone function touch App.
3. Select Clock-Calendar App to show the current time and date.

We thank you for your patronage of Samsung products. Have a good day.

Hi courtneyvalentine,

Thank you for your inquiry. We understand that your phone is showing USB download mode and you already tried to do a soft reset and Factory reset and its still not working. We're sorry to hear what happened.

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357 , between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Our repair facility will have the phone roughly 5-7 business days. Some dealer locations may offer a loaner phone program while your handset is in repair. While Samsung cannot control the availability of these products or programs in your area, please contact your local provider or dealer if you are in need of a phone, to find out if they are a participating member of this program. If you have any questions regarding this process, please ask the Service Representative at the time of your call.

Additionally, if your device is in warranty or you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the phone that you are having issues with will be sent back to them in return. For more details on a possible exchange, please contact your Service Provider.

We appreciate your continued interest in Samsung products.

Hi taibaby,

Thank you for your inquiry. We understand that you would like to know how to retrieve the security code of your phone, SCH-R631 when it is lost.

It appears as if your question is not within our support boundaries and would be better addressed by your Service Provider. Anything about the security of phones are handled by your Service Provider.

We appreciate your continued interest in Samsung products.

You can't sorry. This phone does not all ow it only widgets.

Hi imdana,

Thank you for your inquiry. We understand that you would like to know how to download music from iTunes or computer to your phone, SCH-R631.

You may use the link provided below for the steps on how to transfer MP3 files to your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00018322&fm_seq=18490

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertip.

We appreciate your continued interest in Samsung products.

There is a weblink on your phone and it should allow you to get on and if it doesn't go into your nearest service provder location and have them check it out!!! That's your best bet!

Yes, the micro SD memory card should be formatted first on the phone to be able to recognize it. The phone supports an optional microSD™ and microSDHC™ cards up to 16 GB.

To format the microSD memory card are as follows :

Insert a microSD memory card into the memory card slot
From the standby screen, touch Menu
Touch Settings
Touch Memory Manager
Touch Card Memory
Touch Format Card
Touch Yes to confirm formatting the microSD memory card

The memory card icon is shown at the top of the display to know that it is being recognized by the phone.

Hi there.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi there.

Please try to do a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.

Also, please check if the files that you are trying to play have digital rights management protection.

Should you need further assistance, please call our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Thank you for your inquiry.
If your personal banner is not showing up on your home screen maybe you need to set it again. I suggest you to delete first the existing personal banner that you created. And then perform a soft reset, wherein you turn off your phone, remove the battery & wait for a minute, place it back & thn turn on your phone again.Re-create your banner, save it properly & then turn off your phone again, no need to remove the battery & turn it on again. Try to observe what will happen, if the banner displays. And if still does the same thing, nothing is showing up.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support

Hi mrgsalesandservice,

Thank you for your inquiry. We understand that you can't pair your phone, SCH-R631 and your laptop via Bluetooth. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may use the link provided below for steps on how to pair your phone with a Bluetooth device.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00018390&fm_seq=18558

For the instructions on how to set the Bluetooth connection on your laptop, please contact the manufacturer of your laptop.

We cannot guarantee complete functionality and compatibility of our phones used in conjunction with third party devices such as this.

We thank you for your patronage of Samsung products.

Here's how you can transfer media files from the computer to the phone.

Via USB Cable

1.From the standby screen, touch Menu
2.Touch Settings
3.Touch Phone Settings
4.Touch PC Connection
5.Touch USB
6.Exit to standby screen and attach USB Cable

7. Drag and drop or cut and past the files from the phone to the PC

Note: Make sure that the file format of the file and the size of the file that you will be transferring are supported by your phone.

We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

Changing menu display or theme (Wallpaper / Screen Saver) :

From the standby screen, touch Menu
Touch Settings
Touch Display Settings
Touch Wallpaper
Touch the desired picture
Touch Set
Touch either Lock Screen or Home Screen