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Customer Questions & Answers for
samsung Samsung Messager® Touch Cell Phone

Customer Questions & Answers:
307 Questions
 | 
315 Answers

Questions & Answers for samsung Samsung Messager® Touch Cell Phone

Question

How to put pictures on my computer from my cell phone

I have an SD card and It still will not do anything when I plug it into my computer. I am trying to put the pictures from my phone to my computer and it will not let me. How can I do this.
asked 3 years, 10 months ago
samsungphone
on Samsung Messager® Touch Cell Phone
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answer 1
There are several ways to transfer photo from your phone to your computer, the following website link will guide you step by step.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us1.jsp?SITE_ID=22&PG_ID=0&AT_ID=239284&PROD_SUB_ID=0&PROD_ID=690
answered 3 years, 8 months ago
SamsungJoseL
-1point
0out of 1found this answer helpful.
Question

How can I download the driver to use my mp3 player?

I have spent an hour or more searching online and on samsung website. I connected my device to my computer in order to use my mp3 software and there is no driver available to be found to download. I searched online to no avail the website says that my device doesn't have software to download. How do you advertise a feature and yet make it impossible to use this feature?
asked 3 years, 10 months ago
zadams01
Chicago, IL
on Samsung Messager® Touch Cell Phone
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answer 1
The Music player that comes standard with this phone plays MP3's, so I am not sure why you are having an issue. Perhaps you erased it accidentally and just need to have your provider re-install the base image.
answered 3 years, 1 month ago
smid87
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Question

what is EV icon?

asked 3 years, 10 months ago
elans4
on Samsung Messager® Touch Cell Phone
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answer 1
When the EV icon is displayed on the phone, it means it has access to an "EVDO" or a high speed data connection, as opposed to a 1X digital connection from your wireless provider.
If you go into the phone's Icon glossary, Settings >>> Phone Info >>> Icon Glossary it will list the icon with EVDO written after it. All that is mentioned in the user manual concerning EVDO is that it is a high speed data connection. Hope this helps!
answered 3 years, 9 months ago
Doubletelectech
Madison, Wi
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Question

When texting, my sent messages show a red check mark instead of a purple arrow. What does it mean?

asked 3 years, 10 months ago
ELISA
on Samsung Messager® Touch Cell Phone
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answer 1
THIS JUST STARTED HAPPENING TO ME (ON A SCH-R630 MODEL) AND WHEN I CALLED SAMSUNG THEY SAID THE MESSAGE IS BEING SENT BUT DEPENDING ON THE NETWORK AND THE SIGNAL A RED CHECK MARK MAY SHOW UP INSTEAD OF THE PURPLE ARROW. IT SEEMS TO BE HAPPENING RANDOMLY TO ME. SOMETIIMES THE ARE DELIVERED SOMETIMES NOT....NOT SURE THIS HELPS BUT AT LEAST YOUR NOT ALONE :)L
answered 3 years, 9 months ago
JJWA
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Question

why wont my computer recognize my samsung sch-r630?

i plug it in it downloads the drivers but then it does not show up under my computer
asked 3 years, 9 months ago
bhack14
on Samsung Messager® Touch Cell Phone
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answer 1
The following will help the computer to recognize SCH-R630 :

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and past the files from the phone to the PC

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

How Do I Block My Pics So That They Are Only Viewable By Code Access

asked 3 years, 9 months ago
mohamed
on Samsung Messager® Touch Cell Phone
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answer 1
Hi, Mohamed!

If you are trying to lock and set up a pass code on the pictures folder on your SCH-r630 handset, I would like to inform you that the feature is not available on the phone.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 9 months ago
SamsungSupport9
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Question

Is there any way to organize pictures on the phone into folders instead of all the pictures in one folder?

asked 3 years, 9 months ago
aszelinski
Waldoboro, ME
on Samsung Messager® Touch Cell Phone
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answer 1
Hi there!

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 6 months ago
Samsung4
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Question

Can I get sync on my cell phone?

I just bought a new car and I am paying to have sync. My phone died, and I just got this cell phone, but I cannot get the sync to work with it.
asked 3 years, 9 months ago
katemm04
on Samsung Messager® Touch Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. The SCH-R630 handset can sync with your car. The phone has a Bluetooth Profile that will allow you to connect it to the car.

The Hands-Free Profile, which allows a connection from the phone to a wireless Bluetooth-enabled car kit. Incoming calls ring to the hands-free headset or device. Calls can be received by pressing a button on the Bluetooth headset or device. As for dialing, four functions are supported: recent call dial, voice dial, speed dial, and number dial. You can increase or decrease the volume by using the volume key on the side of the phone. The other one is the Phone Book Access Profile, which allows information from the mobile's phone book will be made available in the hands-free car kit making it accessible to the user. The user can simply download and browse the phone book from any mobile phone or PDA.

Regarding about your concern, if you could not sync the phone to your car, we recommend you to contact the car manufacturer about the compatibility and specification about the car kit.
answered 3 years, 6 months ago
Samsung7
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Question

Is there anyway You can use the touch screen for texting?

asked 3 years, 9 months ago
jmelee22
on Samsung Messager® Touch Cell Phone
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answer 1
Thank you for your inquiry.

The Touchscreen feature of the phone will allow you to touch images, words and icons on the display.

In creating a text message on the phone, you need to use the QWERTY keypad.

Here's the steps on how to create a text message on the phone;

From the home screen, touch Menu
Touch Messaging
Touch New Message
Touch Text Message
Touch either +Add or New#
Touch From Contacts, Recent Callas, or Groups
Touch each Contact, Group, or phone number to check their box(es) then touch Done
Open the Slider (if not done so already) to enter the body of the text message
Touch Send to send the Text Message to the Recipient(s)

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung5
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Question

i AM LOOKING FOR A DRIVER SO THAT i CAN HOOK THE PHONE TO MY PC USING WINDOWS 7

asked 3 years, 9 months ago
GARYZIRPOLO
MILFORD, NH
on Samsung Messager® Touch Cell Phone
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answer 1
There's no driver that you need to hook the phone to your PC, however the phone needs to be set up first to USB mode before connecting the USB data cable to the PC. Please follow below steps :

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and past the files from the phone to the PC

If connection is unsuccessful, pls try the following….

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is Samsung genuine accessory
> Try using a different USB cable
> Disable / turn off Bluetooth connectivity of the phone
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

how do I turn on/off the speaker phone feature on my SCH-R630 phone?

I have looked in the supplied manual and phone tutorials and can't find any information on the speaker phone feature. However, it turns on automatically when I extend the keyboard. Please help me find a key or screen that I can use to activate/deactivate this feature. Thanks.
asked 3 years, 9 months ago
Anonymous
on Samsung Messager® Touch Cell Phone
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answer 1
Thank you for your inquiry. To enable or disable the Speakerphone press the Speaker icon. The speaker phone icon is going to be located on the lower par of the phone screen once you make or receive a call. Use the volume keys (located on the left side of the phone) to adjust the Speakerphone volume.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
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Question

how do i reset my security code.. i forgot it

asked 3 years, 9 months ago
amycakes1120
on Samsung Messager® Touch Cell Phone
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answer 1
Thank you for your inquiry. You can try the last 4 digits of your cell phone number as a pass code or 0000. If that didn’t work. You phone needs to be reflash. If you desire to send in the phone to us for reflash, please feel free to call us here at Samsung Technical Support at 1-888-987-4357.
If not, you can try to check with your local Service Provider if they can reflash your phone.

Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung7
0points
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Question

How do I get rid of a small picture of a phone with a musical note in the middle of my home screen?

asked 3 years, 9 months ago
654321
on Samsung Messager® Touch Cell Phone
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answer 1
To get rid of that small picture of a phone with a musical note in the middle of the phone's homescreen, first you have to turn off the phone and remove the battery for about a minute then put it back in the phone and turn it on again. If the icon still displays/appears on the homescreen, please open the widget bar at the left side of the phonescreen then tap and drag the icon inside the widget bar. Hope it will work.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
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Question

Camera error 101

I am trying to save my pictures and video to my sd card, but I keep getting this message. I can't find my book. Help please. Also, is there a way to transfer pictures that have been save to the phone over to the sd card? I know you can do it with video, but I haven't seen a way with pictures.
asked 3 years, 9 months ago
Anonymous
on Samsung Messager® Touch Cell Phone
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answer 1
Greetings!
Pertaining to your query, if you are intending to transfer pictures and videos from the phone to your memory card, please follow the steps below:
To copy or move images to a microSD memory card follow the steps below:

•Open the memory card socket cover, located on the upper right side of the handset
•Insert a microSD memory card, into the memory card socket, until locked in place
•Close the memory card socket cover
•From the home screen, touch Menu
•Touch Multimedia
•Touch Pictures
•Touch the Menu icon
•Touch Move and Select To Card
•Select more than one by touching the picture, or select Mark All
•Touch Done when finished

To copy videos to a microSD memory card follow the steps below:

•Open the memory card socket cover, located on the upper right side of the handset
•Insert a microSD memory card, into the memory card socket, until locked in place
•Close the memory card socket cover
•From the home screen, touch Menu
•Touch Multimedia
•Touch Videos
•Touch the Menu icon
•Touch Move and Select To Card
•Select more than one by touching the video, or select Mark All
•Touch Done when finished

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
0points
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Question

how do i change the personal banner

I have found it, but where is it displayed. found the banner from the search on the phone, but don't know how to display it. info is not in the owner guide book
asked 3 years, 9 months ago
trish0531
on Samsung Messager® Touch Cell Phone
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answer 1
Hi there!

You can change the banner on your phone by going to the display settings and choose "banner".

Once you have created your own banner, save it and it will appear on the display screen on your phone.

Thanks for writing us!

Samsung Technical Support Team
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Where do I find the driver for my Samsung R-630?

when I connect my phone to my computer it will not register.
asked 3 years, 9 months ago
rico09
monmouth,IL
on Samsung Messager® Touch Cell Phone
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answer 1
For your Samsung Messager (SCH-R630), it doesn't have a software for you to connect it to your PC. What we need to do is to set up your phone for proper connectivity.

You need first to configure the connection settings of your phone.

Here are the steps for you to do:

USB Cable

1.From the standby screen, touch Menu
2.Touch Settings
3.Touch Phone Settings
4.Touch PC Connection
5.Touch USB
6.Exit to standby screen and attach USB Cable
7. Drag and drop or cut and past the files from the phone to the PC
answered 3 years, 8 months ago
Samsung10
+1point
1out of 1found this answer helpful.
Question

How do you turn off the 'fully charged' battery alert?

WHen the battery is fully charged, the phone beeps three times quickly and then repeats the three beeps in about 15 seconds. I cannot find any way to turn off this alert.
asked 3 years, 9 months ago
dduus
on Samsung Messager® Touch Cell Phone
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answer 1
Greetings!
Pertaining to your query, the fully charged battery alert is incorporated on the device which allows the phone’s owner to be alerted and to prevent the phone from over charging.
However if you intend to turn off the alert apparently we do not have any configurable options to do that on the mobile.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
0points
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Question

would like to put music on my phone using a usb cord and a sd card.

asked 3 years, 8 months ago
katehdez
wi
on Samsung Messager® Touch Cell Phone
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answer 1
Hi , here's a link on how you will be able to sync your music and it includes a complete instructions and method of transferring media files.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=241003

Have a good day
answered 3 years, 8 months ago
Samsung7
0points
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Question

Why can't I text more than 3 lines at a time?

asked 3 years, 8 months ago
Missiepissie
on Samsung Messager® Touch Cell Phone
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answer 1
Hi there!

That's the default of your phone and there's no configurable option for us to change it.
answered 3 years, 8 months ago
Samsung10
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Question

Purchased 2 phones. Cannot get larger picture image display on one of them.

Wallpaper and picture images take up the whole display on one of the phones and are slightly larger than postage stamp size on the other. Both have Micro SD cards installed. Help!
asked 3 years, 8 months ago
Skyshooter
TN
on Samsung Messager® Touch Cell Phone
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answer 1
You can change the camera resolution settings to set higher resolution. from this steps.

From the home screen, press and hold the camera key, located on the right side, to activate the camera
Press the Resolution Icon
Touch the desired Camera Resolution from the following:
1600 x 1200 **
1280 x 960 *
640 x 480
320 x 240

then set the picture taken as a wallpaper.
answered 3 years, 8 months ago
samsung6
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