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Customer Questions & Answers for
Samsung Messager® Touch Cell Phone

Customer Questions & Answers:
307 Questions
 | 
315 Answers

Questions & Answers for samsung Samsung Messager® Touch Cell Phone

Question

Where can i find the esn #?

asked 4 years ago
t3mpt4tion5
92054
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, T3mpt4tion5!

You can find the ESN number at the back of your phone when you remove the battery. You can see a bar code on the white sticker; ESN number either could be the MEID, HEX or DEC.

In addition, ESN number could also be seen on the box that came with the phone.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to I access the music player?

When I select the music player either from the screen menus or the button on the phone it turns on the vibrate mode one rather than take me to the player. There is music on the data card.
asked 4 years ago
giggitytar
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To play MP3 ringtones follow the steps below:

From the home screen, touch Menu
Touch Multimedia
Touch Music Player
Handset will automaticly load music files
Touch Play button
answered 3 years, 11 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

what is EV icon?

asked 4 years ago
elans4
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When the EV icon is displayed on the phone, it means it has access to an "EVDO" or a high speed data connection, as opposed to a 1X digital connection from your wireless provider.
If you go into the phone's Icon glossary, Settings >>> Phone Info >>> Icon Glossary it will list the icon with EVDO written after it. All that is mentioned in the user manual concerning EVDO is that it is a high speed data connection. Hope this helps!
answered 3 years, 11 months ago
Doubletelectech
Madison, Wi
0points
0out of 0found this answer helpful.
Question

When texting, my sent messages show a red check mark instead of a purple arrow. What does it mean?

asked 4 years ago
ELISA
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
THIS JUST STARTED HAPPENING TO ME (ON A SCH-R630 MODEL) AND WHEN I CALLED SAMSUNG THEY SAID THE MESSAGE IS BEING SENT BUT DEPENDING ON THE NETWORK AND THE SIGNAL A RED CHECK MARK MAY SHOW UP INSTEAD OF THE PURPLE ARROW. IT SEEMS TO BE HAPPENING RANDOMLY TO ME. SOMETIIMES THE ARE DELIVERED SOMETIMES NOT....NOT SURE THIS HELPS BUT AT LEAST YOUR NOT ALONE :)L
answered 4 years ago
JJWA
0points
0out of 0found this answer helpful.
Question

why wont my computer recognize my samsung sch-r630?

i plug it in it downloads the drivers but then it does not show up under my computer
asked 4 years ago
bhack14
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The following will help the computer to recognize SCH-R630 :

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and past the files from the phone to the PC

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

how do I get wallpapers to fit this phone?

asked 3 years, 11 months ago
punkygurl
Fries VA
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Wallpaper lets you choose the pictures that appear in your phone’s display while in Standby mode.

1. From one of the three Home screens, tap Menu ➔ Settings
➔ Display Settings ➔ Wallpaper. The Pictures screen
appears in the display.
2. To browse the thumbnail images, slide your finger up or
down on the touch screen.
3. Tap the desired picture, then tap Set.

It was a pleasure doing business with you.
Technical Support
answered 3 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I change text ringtones for individual contacts?

asked 3 years, 11 months ago
Jenib
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no configurable option to change text ringtone for an individual contact on the phone. If you have set a certain ringtone (it is commonly known as audible alert) to text messages, then it will be the same ringtone to all of the received messages and not just for an individual contact.

To set an audible alert for Text Messages follow the steps below:

From the home screen, touch Menu
Touch Settings
Touch Sound Settings
Touch Alert Sounds
Select Text Message
Touch the desired Tone to be set
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there anyway You can use the touch screen for texting?

asked 3 years, 11 months ago
jmelee22
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

The Touchscreen feature of the phone will allow you to touch images, words and icons on the display.

In creating a text message on the phone, you need to use the QWERTY keypad.

Here's the steps on how to create a text message on the phone;

From the home screen, touch Menu
Touch Messaging
Touch New Message
Touch Text Message
Touch either +Add or New#
Touch From Contacts, Recent Callas, or Groups
Touch each Contact, Group, or phone number to check their box(es) then touch Done
Open the Slider (if not done so already) to enter the body of the text message
Touch Send to send the Text Message to the Recipient(s)

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

what should i do to get my phone unlocked so i can switch the NAM back to NAM 1?

i cant get my phone to unlock no matter what code i enter. i accidentally switched the NAM settin to NAM 2 insteadof 1. PLEASE HELP ME IM DESPERATE
asked 3 years, 11 months ago
Anonymous
hickory, NC
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung5
-1point
0out of 1found this answer helpful.
Question

how do u start a sch-r630 to factory restart if u can't get past boot up screen?

battery had red dot on it but when phone was opened it had no signs of moisture ...
asked 3 years, 11 months ago
Glk7252
60628
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged or water damage.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage or water damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. Charges start at $75.36 and can increase, depending upon the nature and severity of the issue. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I get rid of a small picture of a phone with a musical note in the middle of my home screen?

asked 3 years, 11 months ago
654321
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To get rid of that small picture of a phone with a musical note in the middle of the phone's homescreen, first you have to turn off the phone and remove the battery for about a minute then put it back in the phone and turn it on again. If the icon still displays/appears on the homescreen, please open the widget bar at the left side of the phonescreen then tap and drag the icon inside the widget bar. Hope it will work.
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i change the personal banner

I have found it, but where is it displayed. found the banner from the search on the phone, but don't know how to display it. info is not in the owner guide book
asked 3 years, 11 months ago
trish0531
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

You can change the banner on your phone by going to the display settings and choose "banner".

Once you have created your own banner, save it and it will appear on the display screen on your phone.

Thanks for writing us!

Samsung Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Do I need a software driver on my laptop to be able to transfer pictures from my Messenger Touch phone?

asked 3 years, 11 months ago
Randyg
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, you don’t need to download any software driver for you to transfer pictures or media files. Please follow the link below for you to transfer media files.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=239284

Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Camera error 101

I am trying to save my pictures and video to my sd card, but I keep getting this message. I can't find my book. Help please. Also, is there a way to transfer pictures that have been save to the phone over to the sd card? I know you can do it with video, but I haven't seen a way with pictures.
asked 3 years, 11 months ago
Anonymous
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to your query, if you are intending to transfer pictures and videos from the phone to your memory card, please follow the steps below:
To copy or move images to a microSD memory card follow the steps below:

•Open the memory card socket cover, located on the upper right side of the handset
•Insert a microSD memory card, into the memory card socket, until locked in place
•Close the memory card socket cover
•From the home screen, touch Menu
•Touch Multimedia
•Touch Pictures
•Touch the Menu icon
•Touch Move and Select To Card
•Select more than one by touching the picture, or select Mark All
•Touch Done when finished

To copy videos to a microSD memory card follow the steps below:

•Open the memory card socket cover, located on the upper right side of the handset
•Insert a microSD memory card, into the memory card socket, until locked in place
•Close the memory card socket cover
•From the home screen, touch Menu
•Touch Multimedia
•Touch Videos
•Touch the Menu icon
•Touch Move and Select To Card
•Select more than one by touching the video, or select Mark All
•Touch Done when finished

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Where do I find the driver for my Samsung R-630?

when I connect my phone to my computer it will not register.
asked 3 years, 11 months ago
rico09
monmouth,IL
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For your Samsung Messager (SCH-R630), it doesn't have a software for you to connect it to your PC. What we need to do is to set up your phone for proper connectivity.

You need first to configure the connection settings of your phone.

Here are the steps for you to do:

USB Cable

1.From the standby screen, touch Menu
2.Touch Settings
3.Touch Phone Settings
4.Touch PC Connection
5.Touch USB
6.Exit to standby screen and attach USB Cable
7. Drag and drop or cut and past the files from the phone to the PC
answered 3 years, 10 months ago
Samsung10
+1point
1out of 1found this answer helpful.
Question

How do you turn off the 'fully charged' battery alert?

WHen the battery is fully charged, the phone beeps three times quickly and then repeats the three beeps in about 15 seconds. I cannot find any way to turn off this alert.
asked 3 years, 11 months ago
dduus
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to your query, the fully charged battery alert is incorporated on the device which allows the phone’s owner to be alerted and to prevent the phone from over charging.
However if you intend to turn off the alert apparently we do not have any configurable options to do that on the mobile.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I add widgets (like email and facebook) to my phone?

asked 3 years, 11 months ago
missyjensen
Big Rapids, MI
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Once you have downloaded any application or if you want to add applications to your widget list for easy access, please see the steps below.
To select which items are displayed or hidden within the Widget Bar follow the steps below:
From the standby screen, touch Menu
Touch Settings
Touch Widgets
Checked Widgets are displayed and unchecked Widgets are hidden
Touch Save to keep the Widget Bar settings.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

why can't i get ringtones from myxer?

A message pops up that says "Content Error! Cannot Download!"
asked 3 years, 11 months ago
Tonners
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Tonners!

Did you check if the ringtone file is supported by your phone?

Your phone supports MP3/ AAC/ WMA/ ASF files with 320kbps.

If you need further assistance, please contact our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m.Monday through Friday and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks for writing!

Technical Support Team
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

I just got the messager touch today and my husband said it had internet, but I don't see an internet icon or how to access the internet. Can you help

asked 3 years, 11 months ago
Anonymous
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The phone doesn’t support connecting to the internet.

Have good day
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How can I download pictures and music from my computer to my phone?

When I attempt to hook it up to my computer, my computer does not recognize the cell phone. It is asking for the disk or file of the cell phone.
asked 3 years, 11 months ago
Mjsican
Chicago
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here are the required steps of how to transfer picture and music from your SCH-R630 to your PC viceversa.

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and past the files from the phone to the PC
answered 3 years, 10 months ago
samsung6
0points
0out of 0found this answer helpful.
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