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Customer Questions & Answers for
Samsung Messager® Touch Cell Phone

Customer Questions & Answers:
307 Questions
 | 
315 Answers

Questions & Answers for samsung Samsung Messager® Touch Cell Phone

Question

How to I access the music player?

When I select the music player either from the screen menus or the button on the phone it turns on the vibrate mode one rather than take me to the player. There is music on the data card.
asked 4 years, 1 month ago
giggitytar
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To play MP3 ringtones follow the steps below:

From the home screen, touch Menu
Touch Multimedia
Touch Music Player
Handset will automaticly load music files
Touch Play button
answered 3 years, 11 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

How to put pictures on my computer from my cell phone

I have an SD card and It still will not do anything when I plug it into my computer. I am trying to put the pictures from my phone to my computer and it will not let me. How can I do this.
asked 4 years, 1 month ago
samsungphone
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are several ways to transfer photo from your phone to your computer, the following website link will guide you step by step.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us1.jsp?SITE_ID=22&PG_ID=0&AT_ID=239284&PROD_SUB_ID=0&PROD_ID=690
answered 3 years, 11 months ago
SamsungJoseL
-1point
0out of 1found this answer helpful.
Question

How can I download the driver to use my mp3 player?

I have spent an hour or more searching online and on samsung website. I connected my device to my computer in order to use my mp3 software and there is no driver available to be found to download. I searched online to no avail the website says that my device doesn't have software to download. How do you advertise a feature and yet make it impossible to use this feature?
asked 4 years, 1 month ago
zadams01
Chicago, IL
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Music player that comes standard with this phone plays MP3's, so I am not sure why you are having an issue. Perhaps you erased it accidentally and just need to have your provider re-install the base image.
answered 3 years, 4 months ago
smid87
0points
0out of 0found this answer helpful.
Question

what is EV icon?

asked 4 years ago
elans4
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When the EV icon is displayed on the phone, it means it has access to an "EVDO" or a high speed data connection, as opposed to a 1X digital connection from your wireless provider.
If you go into the phone's Icon glossary, Settings >>> Phone Info >>> Icon Glossary it will list the icon with EVDO written after it. All that is mentioned in the user manual concerning EVDO is that it is a high speed data connection. Hope this helps!
answered 4 years ago
Doubletelectech
Madison, Wi
0points
0out of 0found this answer helpful.
Question

When texting, my sent messages show a red check mark instead of a purple arrow. What does it mean?

asked 4 years ago
ELISA
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
THIS JUST STARTED HAPPENING TO ME (ON A SCH-R630 MODEL) AND WHEN I CALLED SAMSUNG THEY SAID THE MESSAGE IS BEING SENT BUT DEPENDING ON THE NETWORK AND THE SIGNAL A RED CHECK MARK MAY SHOW UP INSTEAD OF THE PURPLE ARROW. IT SEEMS TO BE HAPPENING RANDOMLY TO ME. SOMETIIMES THE ARE DELIVERED SOMETIMES NOT....NOT SURE THIS HELPS BUT AT LEAST YOUR NOT ALONE :)L
answered 4 years ago
JJWA
0points
0out of 0found this answer helpful.
Question

How Do I Block My Pics So That They Are Only Viewable By Code Access

asked 4 years ago
mohamed
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, Mohamed!

If you are trying to lock and set up a pass code on the pictures folder on your SCH-r630 handset, I would like to inform you that the feature is not available on the phone.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there any way to organize pictures on the phone into folders instead of all the pictures in one folder?

asked 4 years ago
aszelinski
Waldoboro, ME
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

why wont my computer recognize my samsung sch-r630?

i plug it in it downloads the drivers but then it does not show up under my computer
asked 4 years ago
bhack14
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The following will help the computer to recognize SCH-R630 :

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and past the files from the phone to the PC

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Where can i find the esn #?

asked 4 years, 1 month ago
t3mpt4tion5
92054
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, T3mpt4tion5!

You can find the ESN number at the back of your phone when you remove the battery. You can see a bar code on the white sticker; ESN number either could be the MEID, HEX or DEC.

In addition, ESN number could also be seen on the box that came with the phone.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I set up email on my Samsung Messager Touch?

asked 4 years, 1 month ago
makern
Sioux Falls, SD
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I do not see that this phone has e-mail capabilities
answered 4 years ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

how do I turn on/off the speaker phone feature on my SCH-R630 phone?

I have looked in the supplied manual and phone tutorials and can't find any information on the speaker phone feature. However, it turns on automatically when I extend the keyboard. Please help me find a key or screen that I can use to activate/deactivate this feature. Thanks.
asked 4 years ago
Anonymous
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. To enable or disable the Speakerphone press the Speaker icon. The speaker phone icon is going to be located on the lower par of the phone screen once you make or receive a call. Use the volume keys (located on the left side of the phone) to adjust the Speakerphone volume.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Can I get sync on my cell phone?

I just bought a new car and I am paying to have sync. My phone died, and I just got this cell phone, but I cannot get the sync to work with it.
asked 4 years ago
katemm04
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. The SCH-R630 handset can sync with your car. The phone has a Bluetooth Profile that will allow you to connect it to the car.

The Hands-Free Profile, which allows a connection from the phone to a wireless Bluetooth-enabled car kit. Incoming calls ring to the hands-free headset or device. Calls can be received by pressing a button on the Bluetooth headset or device. As for dialing, four functions are supported: recent call dial, voice dial, speed dial, and number dial. You can increase or decrease the volume by using the volume key on the side of the phone. The other one is the Phone Book Access Profile, which allows information from the mobile's phone book will be made available in the hands-free car kit making it accessible to the user. The user can simply download and browse the phone book from any mobile phone or PDA.

Regarding about your concern, if you could not sync the phone to your car, we recommend you to contact the car manufacturer about the compatibility and specification about the car kit.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do you remove error message, "Message memory full. Delete some messages"?

Memory Usage as of 10-19-10
Available 98.20 MB
Used 1.79 MB
Total 100 MB
This error stops me from getting any text messages. I have had it sent in and it came back 31 days later with them telling me that nothing is wrong with it but am still recieving error message and not getting text messages.
asked 4 years ago
dlam7922
Wisconsin
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dlam7922!

Sorry for the inconvenience.

It could be a software condition that's giving you the error message bacause of corrupted files on the phone that needs to be removed.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance introubleshooting and questions.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do you register this phone when it constantly says it's an invalid number?

I've tried every possible number off my phone and it always gives me the same invalid pop up.
asked 4 years ago
stac1989
Missouri
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, please follow the steps on how to register the phone.

Enter the product group, the category, and on the serial number field enter the HEX or MEID of the phone located at the back underneath the battery. All other fields will automatically pop up.

*Tip when entering the HEX or Meid don’t include any special characters.
Good Luck
answered 4 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I get rid of a small picture of a phone with a musical note in the middle of my home screen?

asked 4 years ago
654321
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To get rid of that small picture of a phone with a musical note in the middle of the phone's homescreen, first you have to turn off the phone and remove the battery for about a minute then put it back in the phone and turn it on again. If the icon still displays/appears on the homescreen, please open the widget bar at the left side of the phonescreen then tap and drag the icon inside the widget bar. Hope it will work.
answered 4 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i change the personal banner

I have found it, but where is it displayed. found the banner from the search on the phone, but don't know how to display it. info is not in the owner guide book
asked 4 years ago
trish0531
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

You can change the banner on your phone by going to the display settings and choose "banner".

Once you have created your own banner, save it and it will appear on the display screen on your phone.

Thanks for writing us!

Samsung Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

software for data transfer

I bought a cable to transfer data from my computer to my phone and back. My pc does not recognize my samsung messager touch, apparently I need software. Do you have software or know where I can get it.
thanks
asked 4 years ago
Laurarussell
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no software needed for the PC to recognize your Samsung Messager Touch phone. Please try the below steps to transfer data from your computer to your phone back using the USB Cable :

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and past the files from the phone to the PC

If the above steps did not work, please try the following….

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is Samsung genuine accessory
> Try using a different USB cable
> Turn off / disable Bluetooth connectivity of the phone
answered 4 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there anyway You can use the touch screen for texting?

asked 4 years ago
jmelee22
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

The Touchscreen feature of the phone will allow you to touch images, words and icons on the display.

In creating a text message on the phone, you need to use the QWERTY keypad.

Here's the steps on how to create a text message on the phone;

From the home screen, touch Menu
Touch Messaging
Touch New Message
Touch Text Message
Touch either +Add or New#
Touch From Contacts, Recent Callas, or Groups
Touch each Contact, Group, or phone number to check their box(es) then touch Done
Open the Slider (if not done so already) to enter the body of the text message
Touch Send to send the Text Message to the Recipient(s)

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 4 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

i AM LOOKING FOR A DRIVER SO THAT i CAN HOOK THE PHONE TO MY PC USING WINDOWS 7

asked 4 years ago
GARYZIRPOLO
MILFORD, NH
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There's no driver that you need to hook the phone to your PC, however the phone needs to be set up first to USB mode before connecting the USB data cable to the PC. Please follow below steps :

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and past the files from the phone to the PC

If connection is unsuccessful, pls try the following….

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is Samsung genuine accessory
> Try using a different USB cable
> Disable / turn off Bluetooth connectivity of the phone
answered 4 years ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

how do I get wallpapers to fit this phone?

asked 4 years ago
punkygurl
Fries VA
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Wallpaper lets you choose the pictures that appear in your phone’s display while in Standby mode.

1. From one of the three Home screens, tap Menu ➔ Settings
➔ Display Settings ➔ Wallpaper. The Pictures screen
appears in the display.
2. To browse the thumbnail images, slide your finger up or
down on the touch screen.
3. Tap the desired picture, then tap Set.

It was a pleasure doing business with you.
Technical Support
answered 4 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
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