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Customer Questions & Answers for
samsung Samsung Messager® Touch Cell Phone

Customer Questions & Answers:
307 Questions
 | 
315 Answers

Questions & Answers for samsung Samsung Messager® Touch Cell Phone

Question

Where can i find the esn #?

asked 3 years, 7 months ago
t3mpt4tion5
92054
on Samsung Messager® Touch Cell Phone
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answer 1
Hi, T3mpt4tion5!

You can find the ESN number at the back of your phone when you remove the battery. You can see a bar code on the white sticker; ESN number either could be the MEID, HEX or DEC.

In addition, ESN number could also be seen on the box that came with the phone.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to put pictures on my computer from my cell phone

I have an SD card and It still will not do anything when I plug it into my computer. I am trying to put the pictures from my phone to my computer and it will not let me. How can I do this.
asked 3 years, 6 months ago
samsungphone
on Samsung Messager® Touch Cell Phone
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1 answer
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answer 1
There are several ways to transfer photo from your phone to your computer, the following website link will guide you step by step.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us1.jsp?SITE_ID=22&PG_ID=0&AT_ID=239284&PROD_SUB_ID=0&PROD_ID=690
answered 3 years, 5 months ago
SamsungJoseL
-1point
0out of 1found this answer helpful.
Question

How can I download the driver to use my mp3 player?

I have spent an hour or more searching online and on samsung website. I connected my device to my computer in order to use my mp3 software and there is no driver available to be found to download. I searched online to no avail the website says that my device doesn't have software to download. How do you advertise a feature and yet make it impossible to use this feature?
asked 3 years, 6 months ago
zadams01
Chicago, IL
on Samsung Messager® Touch Cell Phone
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answer 1
The Music player that comes standard with this phone plays MP3's, so I am not sure why you are having an issue. Perhaps you erased it accidentally and just need to have your provider re-install the base image.
answered 2 years, 10 months ago
smid87
0points
0out of 0found this answer helpful.
Question

How to I access the music player?

When I select the music player either from the screen menus or the button on the phone it turns on the vibrate mode one rather than take me to the player. There is music on the data card.
asked 3 years, 6 months ago
giggitytar
on Samsung Messager® Touch Cell Phone
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answer 1
To play MP3 ringtones follow the steps below:

From the home screen, touch Menu
Touch Multimedia
Touch Music Player
Handset will automaticly load music files
Touch Play button
answered 3 years, 5 months ago
SamsungJoseL
0points
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Question

How do I set up email on my Samsung Messager Touch?

asked 3 years, 6 months ago
makern
Sioux Falls, SD
on Samsung Messager® Touch Cell Phone
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answer 1
I do not see that this phone has e-mail capabilities
answered 3 years, 6 months ago
SamsungJoseL
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Question

what is EV icon?

asked 3 years, 6 months ago
elans4
on Samsung Messager® Touch Cell Phone
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answer 1
When the EV icon is displayed on the phone, it means it has access to an "EVDO" or a high speed data connection, as opposed to a 1X digital connection from your wireless provider.
If you go into the phone's Icon glossary, Settings >>> Phone Info >>> Icon Glossary it will list the icon with EVDO written after it. All that is mentioned in the user manual concerning EVDO is that it is a high speed data connection. Hope this helps!
answered 3 years, 6 months ago
Doubletelectech
Madison, Wi
0points
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Question

When texting, my sent messages show a red check mark instead of a purple arrow. What does it mean?

asked 3 years, 6 months ago
ELISA
on Samsung Messager® Touch Cell Phone
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answer 1
THIS JUST STARTED HAPPENING TO ME (ON A SCH-R630 MODEL) AND WHEN I CALLED SAMSUNG THEY SAID THE MESSAGE IS BEING SENT BUT DEPENDING ON THE NETWORK AND THE SIGNAL A RED CHECK MARK MAY SHOW UP INSTEAD OF THE PURPLE ARROW. IT SEEMS TO BE HAPPENING RANDOMLY TO ME. SOMETIIMES THE ARE DELIVERED SOMETIMES NOT....NOT SURE THIS HELPS BUT AT LEAST YOUR NOT ALONE :)L
answered 3 years, 6 months ago
JJWA
0points
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Question

how do i use keypad during a call?

many automated phone systems require responding to prompts by dialing a number to answer the question. i cannot determine how to do so on this phone
asked 3 years, 6 months ago
katharine
idaho
on Samsung Messager® Touch Cell Phone
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answer 1
While on a call, tap on Dialer for the keypad to appear on the screen.
answered 3 years, 4 months ago
Samsung5
0points
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Question

why wont my computer recognize my samsung sch-r630?

i plug it in it downloads the drivers but then it does not show up under my computer
asked 3 years, 6 months ago
bhack14
on Samsung Messager® Touch Cell Phone
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answer 1
The following will help the computer to recognize SCH-R630 :

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and past the files from the phone to the PC

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

How Do I Block My Pics So That They Are Only Viewable By Code Access

asked 3 years, 6 months ago
mohamed
on Samsung Messager® Touch Cell Phone
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1 answer
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answer 1
Hi, Mohamed!

If you are trying to lock and set up a pass code on the pictures folder on your SCH-r630 handset, I would like to inform you that the feature is not available on the phone.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there any way to organize pictures on the phone into folders instead of all the pictures in one folder?

asked 3 years, 6 months ago
aszelinski
Waldoboro, ME
on Samsung Messager® Touch Cell Phone
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1 answer
Answers
answer 1
Hi there!

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 3 months ago
Samsung4
0points
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Question

software for data transfer

I bought a cable to transfer data from my computer to my phone and back. My pc does not recognize my samsung messager touch, apparently I need software. Do you have software or know where I can get it.
thanks
asked 3 years, 6 months ago
Laurarussell
on Samsung Messager® Touch Cell Phone
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answer 1
There is no software needed for the PC to recognize your Samsung Messager Touch phone. Please try the below steps to transfer data from your computer to your phone back using the USB Cable :

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable
Drag and drop or cut and past the files from the phone to the PC

If the above steps did not work, please try the following….

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is Samsung genuine accessory
> Try using a different USB cable
> Turn off / disable Bluetooth connectivity of the phone
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can I get sync on my cell phone?

I just bought a new car and I am paying to have sync. My phone died, and I just got this cell phone, but I cannot get the sync to work with it.
asked 3 years, 6 months ago
katemm04
on Samsung Messager® Touch Cell Phone
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1 answer
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answer 1
Hi there!

Thank you for your inquiry. The SCH-R630 handset can sync with your car. The phone has a Bluetooth Profile that will allow you to connect it to the car.

The Hands-Free Profile, which allows a connection from the phone to a wireless Bluetooth-enabled car kit. Incoming calls ring to the hands-free headset or device. Calls can be received by pressing a button on the Bluetooth headset or device. As for dialing, four functions are supported: recent call dial, voice dial, speed dial, and number dial. You can increase or decrease the volume by using the volume key on the side of the phone. The other one is the Phone Book Access Profile, which allows information from the mobile's phone book will be made available in the hands-free car kit making it accessible to the user. The user can simply download and browse the phone book from any mobile phone or PDA.

Regarding about your concern, if you could not sync the phone to your car, we recommend you to contact the car manufacturer about the compatibility and specification about the car kit.
answered 3 years, 3 months ago
Samsung7
0points
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Question

how do I get wallpapers to fit this phone?

asked 3 years, 6 months ago
punkygurl
Fries VA
on Samsung Messager® Touch Cell Phone
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answer 1
Greetings!
Wallpaper lets you choose the pictures that appear in your phone’s display while in Standby mode.

1. From one of the three Home screens, tap Menu ➔ Settings
➔ Display Settings ➔ Wallpaper. The Pictures screen
appears in the display.
2. To browse the thumbnail images, slide your finger up or
down on the touch screen.
3. Tap the desired picture, then tap Set.

It was a pleasure doing business with you.
Technical Support
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I change text ringtones for individual contacts?

asked 3 years, 6 months ago
Jenib
on Samsung Messager® Touch Cell Phone
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answer 1
There is no configurable option to change text ringtone for an individual contact on the phone. If you have set a certain ringtone (it is commonly known as audible alert) to text messages, then it will be the same ringtone to all of the received messages and not just for an individual contact.

To set an audible alert for Text Messages follow the steps below:

From the home screen, touch Menu
Touch Settings
Touch Sound Settings
Touch Alert Sounds
Select Text Message
Touch the desired Tone to be set
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Where can I get the usb driver for this phone?

I want to hook the phone to the computer.
asked 3 years, 6 months ago
argylegal
on Samsung Messager® Touch Cell Phone
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answer 1
Thank you for your inquiry.

We do not have any USB driver and software for the SCH-R630.

You may contact your service provider for drivers and software of the phone.

You may transfer files from the phone via usb and memory card.

Here's the steps that you can use in transferring files on the phone;

1. via USB Cable

From the standby screen, touch Menu
Touch Settings
Touch Phone Settings
Touch PC Connection
Touch USB
Exit to standby screen and attach USB Cable

Drag and drop or cut and past the files from the phone to the PC

2. viaMemory Card

To copy or move images to a microSD memory card follow the steps below:

Open the memory card socket cover, located on the upper right side of the handset
Insert a microSD memory card, into the memory card socket, until locked in place
Close the memory card socket cover

From the home screen, touch Menu
Touch Multimedia
Touch Pictures
Touch the Menu icon
Touch Move and Select To Card
Select more than one by touching the picture, or select Mark All
Touch Done when finished
To copy videos to a microSD memory card follow the steps below:

Open the memory card socket cover, located on the upper right side of the handset
Insert a microSD memory card, into the memory card socket, until locked in place
Close the memory card socket cover

From the home screen, touch Menu
Touch Multimedia
Touch Videos
Touch the Menu icon
Touch Move and Select To Card
Select more than one by touching the video, or select Mark All
Touch Done when finished

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

samsung messanger touch

okay i wanted to know if i can text on the touch screen
asked 3 years, 6 months ago
martina
new mexico
on Samsung Messager® Touch Cell Phone
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answer 1
Your SCH-R630 (Messager Touch) does not offer the ability to use the SMS text messaging via the touch screen.
answered 3 years, 6 months ago
KristenW
0points
0out of 0found this answer helpful.
Question

Is there anyway You can use the touch screen for texting?

asked 3 years, 6 months ago
jmelee22
on Samsung Messager® Touch Cell Phone
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1 answer
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answer 1
Thank you for your inquiry.

The Touchscreen feature of the phone will allow you to touch images, words and icons on the display.

In creating a text message on the phone, you need to use the QWERTY keypad.

Here's the steps on how to create a text message on the phone;

From the home screen, touch Menu
Touch Messaging
Touch New Message
Touch Text Message
Touch either +Add or New#
Touch From Contacts, Recent Callas, or Groups
Touch each Contact, Group, or phone number to check their box(es) then touch Done
Open the Slider (if not done so already) to enter the body of the text message
Touch Send to send the Text Message to the Recipient(s)

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do I turn on/off the speaker phone feature on my SCH-R630 phone?

I have looked in the supplied manual and phone tutorials and can't find any information on the speaker phone feature. However, it turns on automatically when I extend the keyboard. Please help me find a key or screen that I can use to activate/deactivate this feature. Thanks.
asked 3 years, 6 months ago
Anonymous
on Samsung Messager® Touch Cell Phone
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answer 1
Thank you for your inquiry. To enable or disable the Speakerphone press the Speaker icon. The speaker phone icon is going to be located on the lower par of the phone screen once you make or receive a call. Use the volume keys (located on the left side of the phone) to adjust the Speakerphone volume.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
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Question

what should i do to get my phone unlocked so i can switch the NAM back to NAM 1?

i cant get my phone to unlock no matter what code i enter. i accidentally switched the NAM settin to NAM 2 insteadof 1. PLEASE HELP ME IM DESPERATE
asked 3 years, 6 months ago
Anonymous
hickory, NC
on Samsung Messager® Touch Cell Phone
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answer 1
Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung5
-1point
0out of 1found this answer helpful.
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