Looking for Answers about samsung Samsung Messager® Touch Cell Phone?

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hi gmfarnham,

Thank you for your inquiry. Regarding your concern, for replacement or exchange phone you may coordinate with your service provider.

We thank you for your patronage of Samsung products. Have a good day.

Hi johnny583!

Thank you for your inquiry. Regarding on your concern, you may need to transfer or download first those videos from your computer to your handset for you to be able to view those files on your phone. Please check the link below for the complete instructions about your concern:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=239284

Thank you for your continued interest in Samsung products.

Assuming your looking at your inbox, I'm pretty sure the purple arrow basically just means that you replied to that message or that you sent a message to whoever

Hi jcornish!

Thank you for your correspondence. Samsung software is not compatible to the phone. However, you can contact your service provider and check with them for compatible software for the phone.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

The default passcode for the phone is the last 4 digit of the mobile phone number.

There is no way that we can retrieve the passcode that was set on the phone.

You can go to your service provider so they can try reflashing the phone or you can send in the phone to Samsung Repair center for reflash.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Sorry for the inconvenience.

Are you using the same original battery and charger on the phone? Is there any physical damage? Has the phone been exposed to liquid?

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience
through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!

Technical Support Team

Hi!

Make sure that you have formatted the memory card for phone so that it could be recognized by the handset.

If the music file is below 320 kbps, the phone will recognize it as ringtone.

These are the supported music file formats:

MP3 , MP4 / AAC , MP4 / AMR , M4A , 3GP / AAC , 3GP / AMR , WMA REAL

Thanks for writing!

Hi mm357!

Thank you for your inquiry.

MP3 files can be transferred by USB Data Cable, Bluetooth, Memory Card or Downloaded from your service provider.

USB Cable

1.Set the PC connection setting to Mass Storage
2. From the standby screen, touch Menu
3.Touch Settings
4.Touch Phone Settings
5.Touch PC Connection
6.Touch USB
7.Connect the compatible USB data cable to both the handset's Power/Accessory Connector and to a USB port on the PC
8.The handset will now display "USB Mass Storage"
9.Open Windows Explorer
10.Drag n drop or copy & paste the MP3 files to the handset
11.Once finished disconnect the USB cable from both the handset & PC

Bluetooth

To transfer MP3 files From a PC, via a Bluetooth adaptor, to the Samsung phone follow the steps below:

On the Samsung phone

1.While in standby mode, turn Bluetooth On
2.Change the phone’s Bluetooth Visibility to On
On the PC

1.Connect the Bluetooth adaptor to the PC’s USB port
2.Search for Bluetooth devices
3.Select the device to pair with the PC
4.Exchange PIN code(s) on both the PC & phone to pair devices (default pass code is “0000”)
5.Using Windows explorer, locate desired MP3 file
6.Right click on the MP3 file
7.Select send to Bluetooth then select the phone
On the Samsung phone

1.Accept incoming data from the PC

To transfer MP3 files, from a PC via a memory card, requires that you have a Memory Card, Memory Card Adaptor & Memory Card Reader. In order to use this option, the microSD memory card must be formatted by the phone to create the necessary folders.

To transfer a MP3 file using a memory card follow the steps below:

On the PC

1.Insert the microSD memory card into the memory card adaptor
2.Insert the memory card adaptor into the memory card reader
3.Connect the memory card reader to the PC’s USB port
4.Copy desired MP3 files from the PC hard drive
5.Paste the MP3 files into the microSD memory card's My_Music folder
6.Remove the microSD memory card from the memory card adaptor
On the Samsung phone

1.Open the microSD cover, located on the lower left side of the handset
2.Insert the memory card (label side facing up and smaller end pointing toward the phone) into the memory card slot
Caution: DO NOT force the card into the memory card slot, as this could damage the card and/or the handset
3.Gently press the memory card into the slot until the card locks into place
4.Replace the microSD cover
5.When correctly inserted, the memory card icon is shown at the top of the display

We appreciate your continued interest in Samsung products.

If you have formatted the memory card either on the computer (using a memory card reader/adapter) or on the phone, then it will delete all the media files that's been saved on the memory card.

Hi tonya24!

Thank you for your inquiry. To copy or move images from/to a microSD memory card follow the steps below:

1. Open the memory card socket cover, located on the upper right side of the handset
2. Insert a microSD memory card, into the memory card socket, until locked in place
3. Close the memory card socket cover.
4. From the home screen, touch Menu
5. Touch Multimedia
6. Touch Pictures
7. Touch the Menu icon
8. Touch Move and Select To Card/ Move and Select From Card or To Phone
9. Select more than one by touching the picture, or select Mark All
10. Touch Done when finished

Thank you for your continued interest in Samsung products.

Hi!

It's a camera function failur on the phone.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience
through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!

Technical Support Team

Hi there!

Thank you for your inquiry. Regarding about your concern, there is no configurable option on the phone to enable/ disable call forwarding on your phone because the phone does no support that feature.

For further details regarding this phone, we advise you to visit our website www.samsung.com/us to check for other specifications that you may enjoy with this phone.

Hi kristi2,

Thank you for your inquiry. Regarding your concern, the red cherk mark appears on your sent text message envelope is an indication that the message failed to send.

We thank you for your patronage of Samsung products. Have a good day.

Hi lanebrown13!
Thank you for your inquiry.

This issue is one that is best helped through calling

our Customer Support Center, as they can help you troubleshoot this issue in a

more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone

at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00

p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central

Standard Time.

Thank you for your continued interest in Samsung products.

Hi there!

Have you tried to soft reset your phone after deleting the Pac-Man demo under Manage Apps?

Soft reset is removing the battery for about a minute on your phone and putting it back just for you to refresh the settings on the handset.

If the icon will not be removed after doing the soft reset, at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi photoguyrob,

Thank you for your inquiry. Regarding your concern, your phone is a Windows supported phone and there are no available steps for you to be able to connect it to a Mac computer.

However, you may try using the listed steps below to connect but we cannot guarantee that it would work since these steps are for synchronizing your phone to a Windows supported computer.

Via USB Cable

1. From the standby screen, touch Menu
2. Touch Settings
3. Touch Phone Settings
4. Touch PC Connection
5. Touch USB
6. Exit to standby screen and attach USB Cable
7. Drag and drop or cut and past the files from the phone to the computer.

We thank you for your patronage of Samsung products. Have a good day.

Hi there!

Thank you for your correspondence.

Apparently, we do not have any available software or drivers that would enable you to connect the phone to the computer. However, you can set the phone to USB mode by going to Settings -> Phone Settings -> PC Connection -> USB. Please make sure that the memory card is properly inserted on the phone before connecting it to the computer.

Before connecting the phone to the computer, please try doing a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again. You may restart your computer as well. You may try to plug the cable into a different port available on the computer. You can also disable the firewall or antivirus programs on your computer before connecting the phone.

Should you need further assistance, please call our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi mikemc423,

Thank you for your correspondence.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.