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Customer Questions & Answers for
Samsung Messager® Touch Cell Phone

Customer Questions & Answers:
307 Questions
 | 
315 Answers

Questions & Answers for samsung Samsung Messager® Touch Cell Phone

Question

Music player

I have a cord to load music on my micro sd card but my computer does not recognize the phone. Do I need additonal software?
asked 3 years, 1 month ago
yomamag
61014
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your correspondence. Samsung software is not compatible to the phone. However, you can contact your service provider and check with them for compatible software for the phone.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Frozen screen

The screen on my phone is frozen. I have tried a new battery and that did not fix the problem. The phone starts up but it will not go past the samsung screen.
asked 3 years, 1 month ago
leideb
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Where can i get a Driver for my Messager touch ( SCH-R630)

when i connect the phone to my laptop (windows 7) it says i need to get a driver, where can i get it
asked 3 years, 1 month ago
JRphone
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=239284

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i connect my messager touch to my pc

I have a usb connected and under pc connection on the phone have chosen usb. I can't locate the device on my pc
asked 3 years, 1 month ago
allpro
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=799&AT_ID=316084

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

can I pair with a Parrott 3200LS ?

asked 3 years, 1 month ago
sparky103
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Please cut and paste the link below into your web browser. There you will find the tutorial "How Do I Pair My US Cellular SCH-R630 (Messager Touch) Phone With A Bluetooth Device?"

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=237396

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

When I turn my phone off it comes back on. How do I get it to stay off like it used to?

asked 3 years, 1 month ago
mdu6
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I access the internet on my phone?

I have a samsung messager touch black, I can't figure out how to access the internet on my phone, any help would be appreciated!
asked 3 years, 1 month ago
TamiRosol
nashua iowa
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello!

Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner. For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

When taking a picture, and sending it, what does the online album tab mean?

asked 3 years ago
teamjacob1
Morgantown, West Virginia
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, this option allows you to send the picture to your Online Album which is stored on your Wireless Provider's server.

If you need additional assistance or information, please contact your service provider or just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

download for cell phone

Where do I find a download to connect to my laptop, for mySamsung messenger. SCHR630ZKU
asked 3 years ago
wildbillcudas
Iowa
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Please consult this link for more information: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=627&AT_ID=232744

Samsung Technical Support
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

What is needed to play music on my phone (Samsung Messager Touch R631)?

I read that I do need a microSD card, but do I need a cable to transfer music from my computer to my phone, or can I do that through bluetooth?
asked 3 years ago
cmcullison
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=240036

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I have a messagar touch...I cannot send text with pictures or recieve messages with pictures.. it says failed to recieve or message not found

asked 3 years ago
anglejo33
Ohio
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Text Messages Ring Tones

Is is possible to assign individual ring tones for each contact for text messages? I know you can personalize the ring tone for each contact for a phone call, but what about for a message?
asked 3 years ago
rrred68
Iowa
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Rrred68,

Thanks for your question!

Unfortunately, personalized text message notifications for individual contacts is not a configurable option on the Messager Touch.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

need manuel for cell phone

asked 3 years ago
ninny
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. Follow this link to the online instruction manual. Copy and paste this into your browser. http://bit.ly/piSxQ5

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook! twitter.com/GalaxySsupport (@galaxySsupport) twitter.com/SamsungService (@samsungservice) facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

my phone swapped to spanish in my pocket, how do i go back to english

it would help if i knew a little spanish but i dont so it is hard to find the correct path to change language settings.
asked 3 years ago
workingaveragejoe
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. To change the language on your SCH--R630 go to Menu>Settings>Phone Settings>Language>Select English. Try (Menu>Prog y Herr>Ajustes> Teléfono> Idioma> Seleccione Inglés>Fijar)

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

is there a program to connect the phone to the computer? I have the cable but no software

asked 2 years, 11 months ago
racenut3
USA
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

MMS Settings

I am unable to send or receive mms (picture) messages. I have checked with Verizon several times and spent several hours trying to fix. They have said it something with the phone. What are the MMS settings, if any, and how do I access them? (When I hit send it says failed while sending.)
asked 2 years, 11 months ago
bittid
MN
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

My browswer is saying browswer is not availabe when i click on it. do i need the to have it reprogrammed back into my phone

asked 2 years, 10 months ago
dew13
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I connect my phone to my PC

I have a cord and software (Datapilot) but it is not compatable with my phone (SCH-R630)
asked 2 years, 10 months ago
bb19501968
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Please cut and paste the link below into your web browser to find the tutorial on this topic.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=239284

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

I recorded a video, but the sound does not play with the video although the sound shows up on the card.

I recorded a video, but there is no sound attached to it. When I go under ringtones, the sound file shows up there, but won't let me listen to it. Both items are saved on the media card. I've adjusted volume, yet still no sound w/ video when I watch it. What could be the problem or am I doing something wrong? thanks.
asked 2 years, 9 months ago
tngweilo
Tn
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do you put music on the samsung messenger touch

asked 2 years, 8 months ago
dallon
on Samsung Messager® Touch Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00016392&fm_seq=16560

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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