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Customer Questions & Answers for
samsung Samsung Messager® Touch Cell Phone

Customer Questions & Answers:
307 Questions
 | 
315 Answers

Questions & Answers for samsung Samsung Messager® Touch Cell Phone

Question

How do I play videos on the web?

The video player comes up but the video doesn't attempt to play
asked 3 years, 3 months ago
smitty1987
on Samsung Messager® Touch Cell Phone
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answer 1
Hi smitty1987!

Thank you for your correspondence.

Regarding about your concern, although the Samsung Messager® Touch Cell Phone (SCH-R630) has the capability to record a video, the device does not a flash player for you to watch videos online.

You may search on your favorite search engine on your computer for compatible application you can use on your phone. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

You may also contact your network provider for the services and applications you may avail on your phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
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Question

How do I use the keypad during a call, and not have it go directly to my voice mail?

For example, if I make a phone call to an insurance company and it says press "1" for English, I have to unlock my phone and when I press "1" it dials my voicemail. I cannot go through any automatic calls. Is there a setting or something I should be looking at?
asked 3 years, 2 months ago
jpuyleart
Green Bay, WI
on Samsung Messager® Touch Cell Phone
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answer 1
Hi jpuyleart!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about this issue, we recommend using the pause dialing feature on the Samsung Messager® Touch Cell Phone (SCH-R630).

To manually call a number with pause(s) without storing it in your Contacts list:

1. In Standby mode, tap Dialer. The Dialer screen appears in the display.
2. Enter the number you wish to call.
3. Press Options. The following pause options appear in the display:
• 2-Sec Pause — A 2-second pause after which dialing resumes.
• Wait — A hard pause (waits for input from you).
4. Tap the desired pause to enter it into the number sequence.
5. Press to call the number.

Tip: If you plan to call the number frequently, tap Save to store pauses along with the number in your Contacts list.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 2 months ago
Samsung7
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Question

How to change wallpaper from camera picture?

asked 3 years, 2 months ago
AliG
on Samsung Messager® Touch Cell Phone
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answer 1
Hi AliG,

Thank you for your inquiry. You may set photos taken from you camera as wallpaper or screen saver on your Samsung Messager Touch phone.

To take a single picture using the current camera settings,please do the following:
1. In Standby mode, press the Camera key on the right side of the phone. The camera viewfinder screen appears in the display.
Note: You can also activate the Camera by pressing Menu, then selecting Multimedia > Camera.
2. If the Shooting Mode icon is not , tap Shooting Mode> Single.
3. Using the display as a viewfinder, point the camera at your subject.
4. When the subject that you wish to capture appears in the display, press the Camera key.
5. Press Set as to assign the photo as a Home screen wallpaper.

We appreciate your continued interest in Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
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Question

Music player only plays through phone. How can I get music to play through head set or earbuds headphones?

The music player works great, except that I do want to listen via headphones. Is there something I need to change on the phone or do I need to buy a special headphone for the phone. I have tried several different ear buds and they do not seem to work.
asked 3 years, 2 months ago
VertigoGirl84
on Samsung Messager® Touch Cell Phone
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answer 1
Hi VertigoGirl84!

Thank you for your correspondence.

Are you referring connecting the Samsung Messager® Touch Cell Phone (SCH-R630) to a Bluetooth headset to listen to music?

The SCH-R630 certainly has the capability to pair with a Bluetooth headset so that you can listen to music. The phone supports Bluetooth Advanced Audio Distribution Profile (A2DP), also known as "Bluetooth Stereo Profile", allows stereo quality audio to be streamed from a media source to a connected device.

Please make sure that the Bluetooth headset also supports A2DP so that you can pair it with the SCH-R630 to listen to music.

To pair the phone with another Bluetooth device follow the steps below:
1. Place the Bluetooth device in discoverable mode.
2. From the standby screen, touch the Menu tab, located at the bottom.
3. Touch Bluetooth.
4. Touch Turn On, unless already on.
5. Touch Add New Device to begin Searching.
6. Touch the desired Bluetooth device.
7. If prompted, enter the PIN, using the keypad (Default is "0000" unless changed).
8. Touch Done to pair the Bluetooth devices.

Once the phone and the Bluetooth headset are paired and you play the music player on the SCH-R630, you can listen to music using Bluetooth headset.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 2 months ago
Samsung7
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Question

How do I get the time to show on my phone?

I have looked in the manual and it does not tell me anything about the clock just the timer or alarm
asked 3 years, 2 months ago
RedItalian
on Samsung Messager® Touch Cell Phone
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answer 1
Hi RedItalian!

Thank you for your correspondence.

For you to show the time on the phone, please try to set the World Time on the Samsung Messager® Touch Cell Phone (SCH-R630). Please follow the steps below to set the World Time.

1. From the home screen, Touch Menu.
2. Touch Tools.
3. Touch World Time.
4. Touch +.
5. Select United States or Other Countries.
6. Navigate to the desired city by scrolling up or down.
7. Touch the city to select the time zone.
8. Touch the Clock & City icon and select DST to enable or disable DST, if applicable.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 2 months ago
Samsung7
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Question

Why won't my pictures save?

Every time I try to save a picture I've taken with my phone, it says "Camera Error 101" and will not save. I am not sure how to fix it.
asked 3 years, 2 months ago
Ally123456789
on Samsung Messager® Touch Cell Phone
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1 answer
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answer 1
Hi there!
Thank you for your inquiry.
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
samsung6
0points
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Question

can i continue a text that is over 160 characters long?

asked 3 years, 2 months ago
Anonymous
on Samsung Messager® Touch Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter. You may ask them to configure the SMS (Short Messaging Service) settings of your phone to configure the text messaging limit on your handset.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung10
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Question

I have a Samsung touch from US Cellular how do I get on the internet with it

asked 3 years, 2 months ago
Anonymous
on Samsung Messager® Touch Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. You may go to the Menu 1 and go to the Browser. Tap on Menu icon (...). From Menu 1, please go to the Browser. Just tap on Browser icon and search any site that you want to visit.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung10
0points
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Question

How do I get my computer to read my phone?

asked 3 years, 2 months ago
lewis421
on Samsung Messager® Touch Cell Phone
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answer 1
Hi lewis421!

Thank you for your inquiry.

Here are some troubleshooting steps that you can do to connect your phone
with your computer.

1. Reboot your computer by powering it off and unplugg the power cable and wait for atleast 30 minutes before powering on the computer again.

2. Use a different USB port.

3. Update the driver on your computer.

Here's how:

- Click on START.
- Click on RUN and type in "devmgmt.msc" and hit OK.
- The Device Manager box will appear. Highlight the red marked drivers from the Universal Serial Bus Controllers and right click then click on "Properties".
- Go to the "Driver" tab and press "UPDATE DRIVER".

Hope this helps.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 2 months ago
SamsungSupport12
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Question

my video wont play and gives me videos error:7

asked 3 years, 2 months ago
carriejo
on Samsung Messager® Touch Cell Phone
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answer 1
Hi carriejo,

Thank you for your ocrrespondence.

We're sorry to hear that your video wont play on your phone.

Where di you get the video? Was it taken using the phone? Did you download it?

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

Tip: Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
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Question

Is there a way to keep my phone from downsizing incoming picture messages?

Whenever I get a picture message, even when someone with the same phone as me sent it, it's downsized. It gets really annoying because if I set it as a background, there's a black border around it.
asked 3 years, 2 months ago
kowtip3r
Des Moines, Iowa
on Samsung Messager® Touch Cell Phone
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answer 1
Hi kowtip3r!

Thank you for your inquiry. There's no configurable option for you to have that changes on the phone itself. This is a setting of your service provider to resize the picture that sent to your via message. You may ask them if there's an option to keep your phone from resizing any picture that you will receive via MMS or Multimedia Messaging Service.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung10
0points
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Question

i keep getting a invalid alert time when i enter a past event in the calendar, Why? and how can i get around it when saving past events?

i own the cricket samsung messager touch (white)
asked 3 years, 2 months ago
MzKi
on Samsung Messager® Touch Cell Phone
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answer 1
Hi MzKi,

Thank your for your correspondence. You may create a past event in the calendar in your Samsung Messager Touch using the steps listed below. In addition, please check the reccurence of the alert set for the event.

To create a calendar event follow the steps below:

1. From the home screen, Touch Menu.
2. Touch Calendar.
3. Touch the desired date or Touch Menu icon and select Go To Date and enter the desired date.
4. Touch Add New Event.
5. Touch Event then enter the Event text and Touch Done.
6. Touch Start Time and enter the time for the event to begin and set AM or PM.
7. Touch End Date and enter the date for the event to end.
8. Touch End Time and enter the time for the event to end and set AM or PM.
9. Touch Recurrence and enter the how often the Event takes place.
10. Touch Alert to set when a reminder will pop up for the Event.
11. Touch Ringtone then Touch the desired Ringtone.
12. Touch Reminder then Touch the desired Reminder setting and press Save.
13. Touch Save to add the Event to the Calendar.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
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Question

How do I stay on the "inbox" menu after i send a text?

Once I respond to a text I am bumped out of the messages menu back to the main (blank) screen. I would like to return to the inbox file so I can easily continue to respond to texts.
asked 3 years, 2 months ago
aendicott
on Samsung Messager® Touch Cell Phone
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answer 1
Hi aendicott!

Thank you for your correspondence. When you receive an incoming message, instead of opening it or making a right away response, you may try pressing the end call button to get back on the home screen and then got menu > messaging > and then inbox so that you can stay into this option.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
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Question

Can the samsung messager play back video files (not taken by the camcorder)

I tried copying Mpeg4, mpeg2, and Avi files, none except the mpeg 4 showed up in the videos folder, but when I tried to play it it says "not available." Can it not play back video files? Is there some other format I'm supposed to use? Or did it just glitch? Thanks is advance Deran
asked 3 years, 2 months ago
Deran
madison wi
on Samsung Messager® Touch Cell Phone
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answer 1
Hi Deran!

Thank you for your correspondence. You may use the link below to check on the file formats for the phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=237878

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
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Question

How do i put music on my samsung messager touch?

asked 3 years, 2 months ago
Lilcobie
on Samsung Messager® Touch Cell Phone
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answer 1
Hi Lilcobie!

Thank you for your inquiry. I have here the link for the complete information on how to transfer MP3 files or music files between your Samsung Messager Touch (SCH-R630) and your personal computer. Please check the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=241003

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I download music on my Messager phone?

asked 3 years, 2 months ago
buffheel9
on Samsung Messager® Touch Cell Phone
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answer 1
Hi there.

Thank you for your inquiry.

Music files such as MP3 can be transferred on the SCH-R630 (Messager Touch) by USB Data Cable, Bluetooth, Memory Card or Downloaded from your service provider.

Kindly check the link below for the details on how to transfer music files on the phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=241003

We thank you for your patronage of Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
0points
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Question

What does Camera Error 101 mean?

Everytime I take a picture "Camera Error 101" comes up when I try to either save or set the picture as wallpaper.
asked 3 years, 2 months ago
hilgart2006
on Samsung Messager® Touch Cell Phone
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answer 1
Hi hilgart2006!

Sorry for the inconvenience.

It might be a possible software condition on the phone that is causing the error on the camera.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, you may restore your phone back to factory settings.

To reset the handset and return all setup options to their factory default follow the steps below:

From the home screen, touch Menu
Ttouch Settings
Touch Phone Settings
Touch Security
Enter the Lock code and touch OK, default lock code is usually the last 4 digits of your phone number
Touch Reset Settings
Touch Yes to confirm resetting the handset to the factory default settings

Note: Resetting the handset will NOT delete user data.

Thanks for writing us!

Samsung Technical Support Team
answered 3 years, 2 months ago
SamsungSupport12
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Question

Why when I try and edit a contact, it doesn't give me the symbols option anymore?

asked 3 years, 2 months ago
simplycasey1893
Downers Grove, IL
on Samsung Messager® Touch Cell Phone
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answer 1
Hi there!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I sync my SCH-R630 (Messager Touch) with Outlook on my PC? I haven't had any luck finding software.

asked 3 years, 2 months ago
Sirrah
on Samsung Messager® Touch Cell Phone
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answer 1
Hi Sirrah!

Thank you for sending an inquiry.

Regarding your concern, Samsung does not offer a program nor a software that would allow the phone to synchronize with Outlook. However, you may still check with your provider if they can offer you an option that would allow this functionality.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport11
0points
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Question

Is there a way to sync my yahoo calendar to my phone?

asked 3 years, 2 months ago
bgrhocky
Wisconsin
on Samsung Messager® Touch Cell Phone
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answer 1
Hi bgrhocky!

There is no option on the phone to sync the yahoo calendar to the phone. However, you may have to contact your service provider and check with them if they have compatible software that will compatible and sync calendar to the phone.

We sincerely apologize for any inconvenience this presents and thank you for continued interest Samsung products.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
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