Looking for Answers about samsung Samsung Hue™ II Cell Phone?

Hi!

Check the format of the video file you are trying to open if it's compatible with your phone.

Here are your phone video file specifications:

File Formats

3GP /3G2
MP4
Usability
Auto Scalable

Video Pixel Resolution (width X height)

320 X 240
176 X 144

Frames Per Second (FPS)
15
20
25
30

Bitrates: ~500kpbs

Thanks!

you have to have a memorie card in it to store or play music

Got to the following website link and it will show you how to tranfer photos step by step: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us1.jsp?SITE_ID=22&PG_ID=0&AT_ID=156191&PROD_SUB_ID=0&PROD_ID=797

Hi there!

Thank you for your inquiry. To transfer music files from the microSD memory card to the phone.

1. From the Home screen, press on Menu.
2. Select Settings.
3. Select Card Memory.
4. Select My Music.
5. Choose Music Files you want to transfer to the phone memory.
6. Press the right soft key for Options.
7. Select Move.
8. Press the left soft key for Yes to transfer the music file to the phone memory.

Note: The microSD memory card must first be formatted, by the handset, in order for the handset to recognize the memory card.

The default passcode for the phone is the last 4 digit of the mobile phone number.

There is no way that we can retrieve the passcode that was set on the phone.

You can go to your service provider so they can try reflashing the phone or you can send in the phone to Samsung Repair center for reflash.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Thank you for your inquiry. As I have checked the specification of the phone, there is no configurable option on the device that would allow you to set a calendar event monthly. The options that would be available for your calendar event would only be for MONTHLY - that would allow you to go back to the calendar screen, ERASE-to remove the event from the calendar, and ERASE ALL - to erase all events from the calendar. Thank you for choosing Samsung.

Sincerely,
Technical Support

To check your account balance or minutes follow the steps below:

Press the down on the navigation pad to display all contacts
Highlight Alltel Services, using the navigation keys
Press the Menu/OK button then highlight one of the following:
Alltel Customer Service
Alltel Minutes of Use
Alltel Payment
Alltel Phone Insurance
Alltel Road Side Assistance
Press the right soft key for Options
Select Call to contact Alltel Services
Please consult with your service provider for all additional account information or inquiries.

Thanks for writing!

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot the issue in a more timely manner. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Your phone is already preloaded with Java- Script intended for web browsing and mobile games.

Hi there!

Thank you for sending an inquiry.

The default code for this model of phone, is the last four digits of your cellular phone number. If this will not work, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your patronage of Samsung products.

Hi suzini!

Thank you for your inquiry. There is no software driver that can be download on our website. However, you can call up your service provider and ask for the application software to tether. Activation may require on this option.

Thank you for your continued interest in Samsung products.

Hi there,

We apologize for any inconvenience this may have caused you. If your service provider already re-flashed your phone and it's still not working, you may have to update your Preferred Roaming list (PRL) in order to synchronize to the nearest network tower on your location. If you've already update your PRL and still doing the same thing, it is possible that the nearest network tower on your location is updating their system. You may call up your service provider toll free number for checking the status of the network tower and updating your phone's PRL. If the network tower is up and running perfectly, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Happy Holidays,

Hi gman22isbomb!

Thank you for your inquiry.

You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then double check if the micro SD card is properly inserted into the memory card slot. After that, put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

Samsung Customer Support: 1-888-987-4357

We sincerely apologize for any inconvenience this presents.

Hi there.

Thank you for your inquiry. Please go into the page below for the instructions on how to transfer mp3 file from computer to phone. It also has different options that you can.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=689&PROD_ID=1348&AT_ID=141564

We appreciate your continued interest in Samsung products. Have a great day.

Thank you for your inquiry.
Hi, the best thing to do right now to wipe out the information on your phone is to perform a factory reset on it.
To reset the handset, to the factory default settings, follow the steps below:
While in standby mode, press the Menu/OK key for Menu
Select Settings (8)
Select Phone Settings (5)
Select Security (3)
Enter the lock code, default password is the last 4 digits of cell phone number, unless it has been changed
Select Reset Phone (4)
Press the left soft key for Yes to confirm resetting phone to factory default settings.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support

Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

We do not have any software for the SCH-R600. You may contact your service provider and ask them for a software that you can use for the phone.

The SCH-R600 (Hue II) handset features different methods to transfer pictures from the handset to a PC.

- Via USB Cable
- Via memory card
- Via MMS message
- Via Bluetooth

WARNING: Do NOT disconnect the USB cable from the PC or handset during file transfer

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1. Via USB Cable

USB (Universal Serial Bus) is a type of plug-in connection that is used to connect devices, including some handsets, to desktop or laptop PC's. In a handset, USB is useful for quickly transferring files to and/or from phones, or for synchronizing information with a PC application.

The Alltel SCH-R600 (Hue II) handset has the capability to transfer files directly from a PC to a memory card, residing in the handset, using a compatible USB cable. There is a PC Connection setting required for transferring files.

To access the PC Connection setting follow the steps below:

From the standby screen, press the Menu/OK button for Menu
Select Settings (8)
Select Phone Settings (5)
Select PC Connection (8)
Highlight the desired PC Connection setting from the following:
USB Mass Storage, Use the handset memory (internal and external) as a USB disk drive
USB Modem, Use the handset as a wireless modem via a USB connection
Press the Menu/OK button to save the PC Connection setting
Close the phone
Attach the data cable to the phone and PC

The LCD will now display "Connected to PC" or display an icon
When the new Removable Disk box appears on the PC, double click on "Open folder to view files using Windows Explorer"

Navigate to the picture(s) location
Copy & paste or drag n drop the picture(s) to the desired destination on the PC

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2. Via Memory Card

To transfer pictures (via a memory card), from the SCH-R600 (Hue II) handset, to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card must first be formatted, by the handset, in order for the handset to create the destination folders.

WARNING: Formatting the microSD Memory Card will permanently erase all data

To transfer pictures (via a memory card), from the SCH-R600 (Hue II) handset, to a PC follow the steps below:

Remove the memory card slot cover
Insert a microSD memory card, gold contacts down, into the memory card slot, located on the right side of the device, until it locks in place

Replace the memory card slot cover
Format the microSD memory card (Only need to perform this step once)
From the standby screen, press the Menu/OK key for the Main Menu
Select Pictures (6)
Select My Images (4)
Highlight the desired Picture
Press the right soft key for Options
Select Move (5)
Press the left softkey key for Yes to transfer the Picture to the microSD memory card
Open the memory card slot cover
Press the memory card to partially eject the microSD memory card
Remove the microSD memory card from the handset
Replace the memory card slot cover
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, using Windows Explorer
Drag and drop or copy & paste the Photo(s) into the desired destination on the PC

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3. Via MMS message

While in standby mode, press the right soft key for Message
Select Send Message (1)
Create Message (1)
Select Picture Message (2)
Enter the recipient's phone number or e-mail address, using the keypad, or press the right soft key for Add
Select one of the following recipient types:
Contacts (1)
Highlight a desired contact, using the navigation keys
If the Contact has multiple numbers, highlight a phone number, using the navigation keys
Press the Menu/OK key to Mark or check the contact's box
After adding all Contacts, press the left soft key for Done
Groups (2)
Select the Group containing desired recipients
Highlight a desired contact, using the navigation keys
If the Contact has multiple numbers, highlight a phone number, using the navigation keys
Press the Menu/OK key to Mark or check the contact's box
After adding all Contacts, press the left soft key for Done
Recent Calls (3)
Highlight desired Contact or phone number, using the navigation keys
Press the Menu/OK key to Mark or check the contact's or phone number's box
After adding all Contacts, press the left soft key for Done
OnlineAlbum (4)
Press the Menu/OK key after all recipients have been added
Enter the Subject, using the keypad
Enter the Text, using the keypad
Press the left soft key for Images
Highlight the picture and press the Menu/OK to slect the picture
Press the Menu/OK key to Send the text message to all recipients

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4. Via Bluetooth

From the standby screen, press the Menu/OK key for the Main Menu
Select Multimedia (6)
Select My Images (4)
Highlight the desired picture, using the navigation keys
Press the right soft key for Options
Select Send (1)
Select Via Bluetooth (2)

The SCH-R600 handset has the capability to transfer audio files directly from a PC to a memory card, residing in the handset, using a compatible USB cable. There is a PC Connection setting required for transferring files.

To access the PC Connection setting follow the steps below:

Make sure you have a microSD card properly insterted into the phone
From the standby screen, press the Menu/OK button for Menu
Select Settings
Select Phone Settings
Select PC Connection
Highlight the desired PC Connection setting to USB Mass Storage
Press the Menu/OK button to save the PC Connection setting
Close the phone
Attach the data cable to the phone and PC
The LCD will now display "Connected to PC" or display an icon
When the new Removable Disk box appears on the PC, double click on "Open folder to view files using Windows Explorer"
Navigate to the picture(s) location
Copy & paste or drag n drop the MP3s to the desired destination on the PC

You cannot transfer games from micro sd card to phone that's why it doesn't have any folders for games. Media files such as pictures, videos and music/mp3 are the only files that can be transferred to the phone.

Hi QuintG!

Thank you for your inquiry.

If you want to transfer files from the phone to the computer or vice versa, please refer to the steps and procedures provided below.
USB (Universal Serial Bus) is a type of plug-in connection that is used to connect devices, including some handsets, to desktop or laptop PC's. In a handset, USB is useful for quickly transferring files to and/or from phones, or for synchronizing information with a PC application.

The Alltel SCH-R600 (Hue II) handset has the capability to transfer files directly from a PC to a memory card, residing in the handset, using a compatible USB cable. There is a PC Connection setting required for transferring files.

To access the PC Connection setting follow the steps below:

From the standby screen, press the Menu/OK button for Menu
Select Settings (8)
Select Phone Settings (5)
Select PC Connection (8)
Highlight the desired PC Connection setting from the following:
USB Mass Storage, Use the handset memory (internal and external) as a USB disk drive
USB Modem, Use the handset as a wireless modem via a USB connection
Press the Menu/OK button to save the PC Connection setting
Close the phone
Attach the data cable to the phone and PC
The LCD will now display "Connected to PC" or display an icon
When the new Removable Disk box appears on the PC, double click on "Open folder to view files using Windows Explorer"
Navigate to the picture(s) location
Copy & paste or drag n drop the picture(s) to the desired destination on the PC

Via MMS

While in standby mode, press the right soft key for Message
Select Send Message (1)
Create Message (1)
Select Picture Message (2)
Enter the recipient's phone number or e-mail address, using the keypad, or press the right soft key for Add
Select one of the following recipient types:
Contacts (1)
Highlight a desired contact, using the navigation keys
If the Contact has multiple numbers, highlight a phone number, using the navigation keys
Press the Menu/OK key to Mark or check the contact's box
After adding all Contacts, press the left soft key for Done
Groups (2)
Select the Group containing desired recipients
Highlight a desired contact, using the navigation keys
If the Contact has multiple numbers, highlight a phone number, using the navigation keys
Press the Menu/OK key to Mark or check the contact's box
After adding all Contacts, press the left soft key for Done
Recent Calls (3)
Highlight desired Contact or phone number, using the navigation keys
Press the Menu/OK key to Mark or check the contact's or phone number's box
After adding all Contacts, press the left soft key for Done
OnlineAlbum (4)
Press the Menu/OK key after all recipients have been added
Enter the Subject, using the keypad
Enter the Text, using the keypad
Press the left soft key for Images
Highlight the picture and press the Menu/OK to slect the picture
Press the Menu/OK key to Send the text message to all recipients

We appreciate your continued interest in Samsung products.