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Customer Questions & Answers for
Samsung Messager™ II Full Qwerty Cell Phone

Customer Questions & Answers:
227 Questions
 | 
236 Answers

Questions & Answers for samsung Samsung Messager™ II Full Qwerty Cell Phone

Question

what is heap check mean on camera and camcorder mode

will not allow me to take pictures
asked 4 years, 1 month ago
Anonymous
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry and we understand that you would like to know the meaning of heap check on camera and camcorder mode on your phone, SCH-R560.

Heap check mode is a debugging program or tool that looks for coding errors in the temporary buffers of your phone's memory.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may also try to free up your phone's memory by moving pictures and videos on your storage card.

You may use the link provided below for the steps on how to move pictures and videos from your phone to your storage card.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031308&fm_seq=31476

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertip

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

turn off silent mode

asked 4 years, 1 month ago
skarger
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Press and hold the # button. It will tell you silent mode is off.
answered 4 years, 1 month ago
lilbigmama2010
salem, or
0points
0out of 0found this answer helpful.
Question

Why won't my samsung r560 go past the loading screen?

It loads up completely, but it doesn't go past the loading screen, as if it was frozen. What do I do?
asked 4 years, 1 month ago
Cherquitha
Ga
on Samsung Messager™ II Full Qwerty Cell Phone
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
IF IT DOES IT ALL THE TIME YOU HAVE A DIFF PROB, BUT I TOOK THE BATTERY OUT OF MINE AND PUT IT BAQ IN...WORKS FINE.
answered 4 years ago
VEEPHILLIPS68
MADISON WI
0points
0out of 0found this answer helpful.
Question

How To Find Out The Unlock Code To My Mobile Device?

My brother accidentally locked my phone and i cant find the code and he doesnt remember it.
asked 4 years, 1 month ago
Tideyy
Baltimore
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The lock code, unless you change it before the phone got locked, is the last 4 digits of your cell phone number.
answered 3 years, 8 months ago
apprentice1192
PR
0points
0out of 0found this answer helpful.
Question

How can we get this phone to sync with Google Calendar?

I don't know if it's obvious, but I'm a MetroPCS customer. If there's an application that will do it, I'll be happy to buy it.

Thanks!
Cyn
asked 4 years, 1 month ago
TechnoMom
Atlanta, GA, US
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
you can download google from the android market. on your home page go to your settings menu and under the sync tab you should be able to find and add account tab. add your google account and the preferences should allow you to sync contacts, calendar, etc.
answered 3 years, 7 months ago
SadOne1112
El Monte, CA
0points
0out of 0found this answer helpful.
Question

how do i figure out what to put for "SERIAL NUMBER" when trying to register my phone?

I've tried ever available number and i keep getting a message stating that the number i enter is invalid...i'm becoming quite frustrated, and the info for "HOW TO FIND MODEL/SERIAL NUMBER" don't help at all...THEY'RE RATHER MISLEADING!
asked 4 years, 1 month ago
tookapoodle5
albuquerque, nm
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The number that you're going to enter as the serial number for your phone would be the HEX number. You can find the HEX number of the phone at the back part of the handset underneath the battery. You can see there the HEX located on the top of the bar code. It usually starts with "A" and then 5 zero's as A00000XXXXXXX. It's a combination of letters and numbers. Enter this number on the registration page, on the serial number box, without spaces, dashes, or slashes. Hit the enter button on your keyboard after encoding this serial number.
answered 3 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I make a conference call or 3 way call?

asked 4 years ago
ssngbase
Rancho Cordova, CA
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Here are the steps how to make a conference call or a 3-way call on the SCH-R560 (Messager) handset:

STEPS

1. While in standby mode, dial the number for the first party, then press SEND
2. When connected, ask them to remain on the line.
3. Press the SEND key to place them on hold.
4. Dial the second party’s phone number and press SEND.
5. When the second party answers, press SEND to connect all three parties.

Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

Note: For handsets which support more than 3 individuals on one call, repeat steps 1 through 5 until all parties are connected.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 4 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I turn off the silent mode on my SCH-r560 model cell phone?

asked 4 years ago
annamarieorwig
Harker Heights
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, Annamarieorwig!

To turn off or disable Silent mode on the SCH-r560 (Messager) handset, just press and hold down the pound key for about 2-3 seconds. You will see a confirmation message displayed each time you enter or exit Silent Mode in the top right corner of the display.

TIP: The Metro PCS SCH-R560 (Messager II) handset will vibrate rather than ring, if enabled, when you receive a phone call, message or alert while in Silent Mode.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 4 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do you unlock the keypad?

I opted to lock the keypad, but there is no instruction to unlock the keypad for use.
asked 4 years, 1 month ago
masterm681
Prospect Heights, Illinois, USA
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
MENU..THEN SETTINGS....#5 PHONE SETTINGS...#3 SECURITY, THEN ENTER CODE...SORRY I CAN'T REMEMBER IF YOU HAVE TO ENTER N E THING SUCH AS 9999 OR NOT. I DON'T THINK SO. I THINK IT WAS YOU ENTER A CODE THEN RE ENTER....
answered 4 years ago
VEEPHILLIPS68
MADISON WI
0points
0out of 0found this answer helpful.
Question

I Accidently put my phone in silent mode somehow. How do i take it off?

I looked under sound settings and there were no options for silent mode. This is a serious flaw in this phone.
asked 4 years ago
Whammer11
Dodge
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, Whammer11!

For you to disable the Silent mode on your SCH-r560 (Messager) handset, just press and hold down the pound key for about 2-3 seconds. You will see a confirmation message displayed each time you enter or exit Silent Mode in the top right corner of the display.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 4 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i send picture email with my sch-r560

asked 4 years, 1 month ago
merle
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
GO INTO MENU
THEN MESSAGES....SEND MESSAGE....PIC MESSAGE....ADD....CONTACTS...MARK A CONTACT....DONE....SUBJECT (WRITE SOMETHING IF YOU WANT)...TEXT":(WRITE SOMETHING IF U WNT )...PIC...CLICK PIC OPT AND IT TAKES YOU TO YOUR SAVED PICS YOU HAVE IN UR MY IMAGES IN THE MULTIMEDIA AREA...CHOOSE A IMAGE AND PRESS SEND
answered 4 years ago
VEEPHILLIPS68
MADISON WI
0points
0out of 0found this answer helpful.
Question

What software to use to transfer files from my computer to Samsung Messager II R-560 Cell Phone?

(Samsung Messager II R-560) I want to transfer files from my pc to my cell phone. I know that I need a USB data cable but what software do I use? Please supply name of software. Where can I purchase the USB data cable and software?

Your help in this matter will be appreciated.
Regards,
M.Freeman
asked 4 years ago
ezoria17
Houston, TX
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no software needed to transfer files from your computer to Samsung Messager II R-560 Cell Phone, it can be done Via USB Cable. A MicroUSB-Compatible Charger Cable (APCBU10BBE) can either be purchased online through Samsung website (http://www.samsung.com/us/mobile/cell-phones-accessories/APCBU10BBEBSTD) or check it with your Service Provider if they have it available in their store.

The below are steps to transfer files Via USB Cable :

Insert a formatted memory card into the memory card slot

Note: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

To insert a memory card follow the steps below:

Pull out and up the memory card slot cover to expose the memory card slot
Gently insert a microSD memory card, gold contacts up, into the memory card slot until it clicks
Caution: DO NOT force the card into the memory card slot, as this could damage the card and/or the handset
Replace the memory card slot cover
Note: The memory card icon is displayed at the top of the LCD when a memory card is inserted correctly

Caution: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

Warning: Formatting a memory card will permanently delete all current content.

Note: To play MP3 files they MUST be stored in the My_Music folder in the memory card. The phone MUST format the memory card to create the neccessary destination folders.

To format a memory card follow the steps below:

Insert the memory card into the handset
From the standby screen, press the left soft key for Menu
Select Settings
Select Memory Info
Select Card Memory
Select Format Card
Press the left soft key for Yes to confirm Formatting the Memory Card

Caution!: Do not repeatedly format a Memory Card as this shortens it's service life

Verify the handset PC Connection setting is set to USB Mass Storage.

From the standby screen, press the left soft key for Menu
Select Settings
Select Phone Settings
Select PC Connection
Highlight either Mass Storage or No Connection
Press the OK button to save the USB Setting

Plug the USB data cable into both the phone and PC
When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
Either copy pictures from the phone's My_Images folder or from the PC destination
Paste the pictures into the PC destination or the phone's My_Images folder

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable / turn off the Bluetooth connectivity of the phone
answered 4 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

HOW DO YOU GET THE SILENT MODE TO DEACTIVATE?

asked 4 years ago
BLOOMIN77
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

You can simply press and hold the # key on your keypad for atleast 5 seconds to exit the phone to it's silent mode.

Have a good one,

Technical Support
answered 4 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how to turn the ringer on and off -messager II sch-4560

I know how to put it in and out of silent mode
asked 4 years ago
henri
phoenix, az
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry, As i check with your phone model SCH-R560 (Messager II). from the home screen, you have to press and hold the pound sign ( #) for about 2 seconds. The phone will show the Silent Mode icon in the top right corner of the display. To exit the Silent Mode, perform the same action to return to the previous audio setting. You will see a confirmation message displayed each time you enter or exit Silent Mode.

from the home screen press the volume down button, located on the left side of the phone, then select either Vibrate or Ringer Off. The handset will vibrate, if enabled, and show the Vibrate or Ringer Off icon in the top right corner of the display. To disable Ringer Off/Vibration Mode, press the volume up button while in Ringer Off/Vibration Mode.

Thank You for choosing samsung,
sincerely,
Technical Support
answered 4 years ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do I get my phone out of silent mode?

asked 4 years ago
peety24
Fort Lee, VA
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. To disable and enable the Silent mode on the phone, all you need to do is to press and hold the pound key # for 2 seconds while on Standby mode.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

What does it mean when your phone says Heap Check?

asked 4 years ago
kflores4
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Heap check mode is a debugging tool that flags certain coding errors related to the use of the phone, we may advise you to turn your phone on and off to exit the error message on the device.
answered 3 years, 10 months ago
Samsung4
+1point
1out of 1found this answer helpful.
Question

how do i download photos to pc windows 7

asked 4 years ago
billcfoster
ca,95656
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, BillCFoster!

You can download picture files to your computer via mass storage using a USB cable. Here are the steps below that you can follow:

1. Insert a formatted memory card into the memory card slot

To format a memory card follow the steps below:

• Insert the memory card into the handset
• From the standby screen, press the left soft key for Menu
• Select Settings (9)
• Select Memory Info (6)
• Select Card Memory (3)
• Select Format Card (7)
• Press the left soft key for Yes to confirm Formatting the Memory Card
Caution! Do not repeatedly format a Memory Card as this shortens it's service life

2. Verify the handset PC Connection setting is set to USB Mass Storage

To configure the handset's USB setting follow the steps below:

• From the standby screen, press the left soft key for Menu
• Select Settings (9)
• Select Phone Settings (5)
• Select PC Connection (8)
• Highlight either Mass Storage or No Connection
• Press the OK button to save the USB Setting

3. Plug the USB data cable into both the phone and PC
4. When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
5. Either copy pictures from the phone's My Images folder or from the PC destination
6. Paste the pictures into the PC destination or the phone's My Images folder

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 4 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how to send a picture from the phone, Samsung Messager II SCH 560 to aan email address?

asked 4 years ago
JennyB
San Antonio
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here are the options that you can use in sending pictures to an email address.

Note: The MetroPCS SCH-R560 (Messager II) handset includes support for Digital Rights Management (DRM) which allows you to view and/or play some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being copied, modified, transferred or forwarded.

1. Via Picture Message

Tip: You can send a multimedia Message to up to 10 Recipients.

To send picture messages, to anyone with a compatible device, follow the steps below:

While in standby mode, press the left soft key for Menu
Select Messages (3)
Select Send Message (1)
Select Picture Message (2)
Enter the phone number or email address, using the keypad, or press the right soft key for Add to select from:
Contacts (1)
Groups (2)
Recent Calls (3)
Highlight each recipient, using the navigation keys
Press the OK key to MARK or check their box then press the left soft key for Done
After adding all recipients, press the OK button
Enter the Picture Message Subject Text, using the keypad (up to 80 characters)
Enter Picture Message Text, using the keypad (up to 1000 characters)
Highlight PIC: then press the left soft key for Pictures
Highlight the desired picture, using the navigation keys
Press the OK button to select the picture
Highlight Sound then press the left soft key for Sounds
Select either Record New (1) voice memo or choose from the My Sounds contents
Press the OK button to add the Sound
Press the OK button to Send the Picture Message to the recipient(s)
Tip: You can send a Picture Message to up to ten recipients

--------------------------------------------------------------

2. MetroPCS picture·talk® (if your service provider is MetroPCS)

Using MetroPCS picture·talk®, you can receive digital photos & send them to another camera handset or to any standard e-mail address.

Please consult with your provider for information regarding any additional fees that may be incurred.
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how can I block a caller?

I would like to block a caller instead of changing my number
asked 4 years ago
chula3613
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The phone has no settings to block a caller. You can please ask your Service Provider's assistance on how to block that caller from your phone.
answered 4 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I turn off silent mode?

I have been through every setting and cant turn it off. I have adjusted ringer volume, check on key volume, nothing seems to work.
asked 4 years, 1 month ago
frazzeled
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Press and hold the # button. It will tell you the silent mode is off
answered 4 years, 1 month ago
lilbigmama2010
salem, or
0points
0out of 0found this answer helpful.
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