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Customer Questions & Answers for
Samsung Messager™ II Full Qwerty Cell Phone

Customer Questions & Answers:
227 Questions
 | 
236 Answers

Questions & Answers for samsung Samsung Messager™ II Full Qwerty Cell Phone

Question

how do i figure out what to put for "SERIAL NUMBER" when trying to register my phone?

I've tried ever available number and i keep getting a message stating that the number i enter is invalid...i'm becoming quite frustrated, and the info for "HOW TO FIND MODEL/SERIAL NUMBER" don't help at all...THEY'RE RATHER MISLEADING!
asked 3 years, 11 months ago
tookapoodle5
albuquerque, nm
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The number that you're going to enter as the serial number for your phone would be the HEX number. You can find the HEX number of the phone at the back part of the handset underneath the battery. You can see there the HEX located on the top of the bar code. It usually starts with "A" and then 5 zero's as A00000XXXXXXX. It's a combination of letters and numbers. Enter this number on the registration page, on the serial number box, without spaces, dashes, or slashes. Hit the enter button on your keyboard after encoding this serial number.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do I turn off silent mode?

I have been through every setting and cant turn it off. I have adjusted ringer volume, check on key volume, nothing seems to work.
asked 3 years, 11 months ago
frazzeled
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Press and hold the # button. It will tell you the silent mode is off
answered 3 years, 11 months ago
lilbigmama2010
salem, or
0points
0out of 0found this answer helpful.
Question

what is heap check mean on camera and camcorder mode

will not allow me to take pictures
asked 3 years, 11 months ago
Anonymous
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry and we understand that you would like to know the meaning of heap check on camera and camcorder mode on your phone, SCH-R560.

Heap check mode is a debugging program or tool that looks for coding errors in the temporary buffers of your phone's memory.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may also try to free up your phone's memory by moving pictures and videos on your storage card.

You may use the link provided below for the steps on how to move pictures and videos from your phone to your storage card.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031308&fm_seq=31476

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertip

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

turn off silent mode

asked 3 years, 11 months ago
skarger
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Press and hold the # button. It will tell you silent mode is off.
answered 3 years, 11 months ago
lilbigmama2010
salem, or
0points
0out of 0found this answer helpful.
Question

how do i send picture email with my sch-r560

asked 3 years, 11 months ago
merle
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
GO INTO MENU
THEN MESSAGES....SEND MESSAGE....PIC MESSAGE....ADD....CONTACTS...MARK A CONTACT....DONE....SUBJECT (WRITE SOMETHING IF YOU WANT)...TEXT":(WRITE SOMETHING IF U WNT )...PIC...CLICK PIC OPT AND IT TAKES YOU TO YOUR SAVED PICS YOU HAVE IN UR MY IMAGES IN THE MULTIMEDIA AREA...CHOOSE A IMAGE AND PRESS SEND
answered 3 years, 11 months ago
VEEPHILLIPS68
MADISON WI
0points
0out of 0found this answer helpful.
Question

how to turn on speaker

asked 3 years, 11 months ago
jsplisch
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
PRESS AND HOLD THE SPEAKER KEY LOCATED UNDER THE MENU KEY...OR SLIDE PHONE OPEN.
answered 3 years, 11 months ago
VEEPHILLIPS68
MADISON WI
0points
0out of 0found this answer helpful.
Question

where is the pin or passkey number located in the manual

asked 3 years, 11 months ago
kelly47
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kelly47,

Thank you for your inquiry. We understand that you would like to know the pin or passkey located in the manual of your phone.

Are you referring to a pin or passkey to unlock your phone or for bluetooth connection?

We did not receive enough information regarding the issue or product for which you have requested assistance.

Please contact us with additional information regarding the model about which you are inquiring, so that we may better assist you.

We look forward to your response.

Thank you for your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Can I download songs to my messenger II using a usb cord or I have to use the micro sd chip?

asked 3 years, 11 months ago
dcanamar
Albuquerque, NM
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You MUST use a micro-SD card to initially store music, images, and ringtones. Once the micro-SD card is installed on the phone, folders are automatically created. You can then manage your files by connecting your phone to your computer with a USB cable. If your PC is so equipped, you can also insert the micro-SD card and managing your files the same way you would if using a flash drive.

After you save your music or pictures to the memory card, you can transfer them to your phone's memory -- just remember the phone doesn't have a lot of storage space available. You can also set a music file as a ringtone! Kind of cool.
answered 3 years, 5 months ago
IBM2IBM
Palm Springs, CA
0points
0out of 0found this answer helpful.
Question

Why won't my samsung r560 go past the loading screen?

It loads up completely, but it doesn't go past the loading screen, as if it was frozen. What do I do?
asked 3 years, 11 months ago
Cherquitha
Ga
on Samsung Messager™ II Full Qwerty Cell Phone
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
IF IT DOES IT ALL THE TIME YOU HAVE A DIFF PROB, BUT I TOOK THE BATTERY OUT OF MINE AND PUT IT BAQ IN...WORKS FINE.
answered 3 years, 11 months ago
VEEPHILLIPS68
MADISON WI
0points
0out of 0found this answer helpful.
Question

How To Find Out The Unlock Code To My Mobile Device?

My brother accidentally locked my phone and i cant find the code and he doesnt remember it.
asked 3 years, 11 months ago
Tideyy
Baltimore
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The lock code, unless you change it before the phone got locked, is the last 4 digits of your cell phone number.
answered 3 years, 6 months ago
apprentice1192
PR
0points
0out of 0found this answer helpful.
Question

How can we get this phone to sync with Google Calendar?

I don't know if it's obvious, but I'm a MetroPCS customer. If there's an application that will do it, I'll be happy to buy it.

Thanks!
Cyn
asked 3 years, 11 months ago
TechnoMom
Atlanta, GA, US
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
you can download google from the android market. on your home page go to your settings menu and under the sync tab you should be able to find and add account tab. add your google account and the preferences should allow you to sync contacts, calendar, etc.
answered 3 years, 5 months ago
SadOne1112
El Monte, CA
0points
0out of 0found this answer helpful.
Question

WHERE EXACTLY IS THE MODEL # AND THE SERIAL # on the SCH_R560?

asked 3 years, 11 months ago
mindyg36
kansas city mo
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is located on the back part of the phone underneath the battery. It usually set at the top of the bar code. You can identify the Serial Number as a long bunch of numbers that starts with A00000XXXXXXX. The Model Number would be the sch-r350.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how to change date?

asked 3 years, 11 months ago
Teebaby
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
MENU...SETTINGS...#5 PH SETTINGS...#5 SET TIME...SET TIME SET DATE..
answered 3 years, 11 months ago
VEEPHILLIPS68
MADISON WI
0points
0out of 0found this answer helpful.
Question

How do you unlock the keypad?

I opted to lock the keypad, but there is no instruction to unlock the keypad for use.
asked 3 years, 11 months ago
masterm681
Prospect Heights, Illinois, USA
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
MENU..THEN SETTINGS....#5 PHONE SETTINGS...#3 SECURITY, THEN ENTER CODE...SORRY I CAN'T REMEMBER IF YOU HAVE TO ENTER N E THING SUCH AS 9999 OR NOT. I DON'T THINK SO. I THINK IT WAS YOU ENTER A CODE THEN RE ENTER....
answered 3 years, 11 months ago
VEEPHILLIPS68
MADISON WI
0points
0out of 0found this answer helpful.
Question

How do I turn off the silent mode on my SCH-r560 model cell phone?

asked 3 years, 11 months ago
annamarieorwig
Harker Heights
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, Annamarieorwig!

To turn off or disable Silent mode on the SCH-r560 (Messager) handset, just press and hold down the pound key for about 2-3 seconds. You will see a confirmation message displayed each time you enter or exit Silent Mode in the top right corner of the display.

TIP: The Metro PCS SCH-R560 (Messager II) handset will vibrate rather than ring, if enabled, when you receive a phone call, message or alert while in Silent Mode.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I Accidently put my phone in silent mode somehow. How do i take it off?

I looked under sound settings and there were no options for silent mode. This is a serious flaw in this phone.
asked 3 years, 11 months ago
Whammer11
Dodge
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, Whammer11!

For you to disable the Silent mode on your SCH-r560 (Messager) handset, just press and hold down the pound key for about 2-3 seconds. You will see a confirmation message displayed each time you enter or exit Silent Mode in the top right corner of the display.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I make a conference call or 3 way call?

asked 3 years, 10 months ago
ssngbase
Rancho Cordova, CA
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Here are the steps how to make a conference call or a 3-way call on the SCH-R560 (Messager) handset:

STEPS

1. While in standby mode, dial the number for the first party, then press SEND
2. When connected, ask them to remain on the line.
3. Press the SEND key to place them on hold.
4. Dial the second party’s phone number and press SEND.
5. When the second party answers, press SEND to connect all three parties.

Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

Note: For handsets which support more than 3 individuals on one call, repeat steps 1 through 5 until all parties are connected.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how to send a picture from the phone, Samsung Messager II SCH 560 to aan email address?

asked 3 years, 10 months ago
JennyB
San Antonio
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here are the options that you can use in sending pictures to an email address.

Note: The MetroPCS SCH-R560 (Messager II) handset includes support for Digital Rights Management (DRM) which allows you to view and/or play some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being copied, modified, transferred or forwarded.

1. Via Picture Message

Tip: You can send a multimedia Message to up to 10 Recipients.

To send picture messages, to anyone with a compatible device, follow the steps below:

While in standby mode, press the left soft key for Menu
Select Messages (3)
Select Send Message (1)
Select Picture Message (2)
Enter the phone number or email address, using the keypad, or press the right soft key for Add to select from:
Contacts (1)
Groups (2)
Recent Calls (3)
Highlight each recipient, using the navigation keys
Press the OK key to MARK or check their box then press the left soft key for Done
After adding all recipients, press the OK button
Enter the Picture Message Subject Text, using the keypad (up to 80 characters)
Enter Picture Message Text, using the keypad (up to 1000 characters)
Highlight PIC: then press the left soft key for Pictures
Highlight the desired picture, using the navigation keys
Press the OK button to select the picture
Highlight Sound then press the left soft key for Sounds
Select either Record New (1) voice memo or choose from the My Sounds contents
Press the OK button to add the Sound
Press the OK button to Send the Picture Message to the recipient(s)
Tip: You can send a Picture Message to up to ten recipients

--------------------------------------------------------------

2. MetroPCS picture·talk® (if your service provider is MetroPCS)

Using MetroPCS picture·talk®, you can receive digital photos & send them to another camera handset or to any standard e-mail address.

Please consult with your provider for information regarding any additional fees that may be incurred.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

What does it mean when your phone says Heap Check?

asked 3 years, 10 months ago
kflores4
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Heap check mode is a debugging tool that flags certain coding errors related to the use of the phone, we may advise you to turn your phone on and off to exit the error message on the device.
answered 3 years, 8 months ago
Samsung4
+1point
1out of 1found this answer helpful.
Question

how do i download photos to pc windows 7

asked 3 years, 10 months ago
billcfoster
ca,95656
on Samsung Messager™ II Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, BillCFoster!

You can download picture files to your computer via mass storage using a USB cable. Here are the steps below that you can follow:

1. Insert a formatted memory card into the memory card slot

To format a memory card follow the steps below:

• Insert the memory card into the handset
• From the standby screen, press the left soft key for Menu
• Select Settings (9)
• Select Memory Info (6)
• Select Card Memory (3)
• Select Format Card (7)
• Press the left soft key for Yes to confirm Formatting the Memory Card
Caution! Do not repeatedly format a Memory Card as this shortens it's service life

2. Verify the handset PC Connection setting is set to USB Mass Storage

To configure the handset's USB setting follow the steps below:

• From the standby screen, press the left soft key for Menu
• Select Settings (9)
• Select Phone Settings (5)
• Select PC Connection (8)
• Highlight either Mass Storage or No Connection
• Press the OK button to save the USB Setting

3. Plug the USB data cable into both the phone and PC
4. When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
5. Either copy pictures from the phone's My Images folder or from the PC destination
6. Paste the pictures into the PC destination or the phone's My Images folder

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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