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Customer questions and answers for (Unknown)

Question

Sync with Exchange creates multiple entries

When syncing the calendar and contacts with my work Exchange server ALL entries are duplicated with every sync. By the end of the week I have 5 of each entry and need to clear all data. Is there an update available or coming to correct this? I'm not alone and do not have the same issue with contacts or calendar with my Galaxy Tab 10.1. I would also prefer to not use Kies or Google to handle this.
Tags: software updates
asked 10 months ago
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Username 
Valkyrie
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

You might want to try completely removing the account and then re-adding and syncing the account. You might also want to try home>menu>settings>applications or manage applications>all>calendar>clear data. I do want to warn you, this will completely clear your calendar and you will have to re-enter and re sync all the accounts you have added to your calendar.

I don't have any information on an update at this time.

I will send your feedback over to our team for review and evaluation. We will keep you posted with any updates we might receive.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 10 months ago
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SamsungTech05
0points
0out of 0found this answer helpful.
Question

List Wi-Fi Network on Notifications Screen?

Hello!

I recently purchased a Galaxy S3 through my new US Cellular service. Prior to this, I had a Galaxy S3 with AT&T. I seem to recall that the notifications screen would list what Wi-Fi network my phone was connected to towards the top (probably as an "ongoing" notification). My new Galaxy S3 does not seem to list this in the notification screen. I have tried searching online and on my phone for any answers but haven't come across any yet.

I have attached a screenshot of my Galaxy S3's notifications screen to provide some perspective.

I have read that devices may be slightly different on different cellular networks. Is this "Wi-Fi network identification feature" not available on US Cellular issued Galaxy S3s?
Tags: Wi-Fi/Internet
Image(s)
User submitted photo
asked 7 months ago
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tmittenfelner
United States
on
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Hi tmittenfelner,

Thank you for your inquiry. We understand that the list of Wi-Fi Network on notifications on your screen is not appearing and we do apologize for the inconvenience this may cause you.

The notification for Wi-Fi networks only appear when there is a new network available and is not connected to any Wi-Fi hotspot.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

You can still check other available Wi-Fi hotspot by going to your Applications > Settings > Wi-Fi.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 7 months ago
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SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
I compared my device with a colleague who has one on Verizon. On his notifications screen, it lists the Wi-Fi network that he is currently connected to under the heading "Ongoing". I also noticed that the top menu of icons is in a different order. Is there a way to customize this screen for users or is the arrangement and presence of the Wi-Fi network unique to each carrier?
answered 6 months ago
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tmittenfelner
United States
0points
0out of 0found this answer helpful.
answer 3
My issue is resolved via U.S. Cellular's Wi-Fi Now application, which does display the wireless network the device is connected to as an ongoing notification.
answered 5 months, 2 weeks ago
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tmittenfelner
United States
0points
0out of 0found this answer helpful.
Question

does this support 64gb sd card?

i bought a 64gb microsd card and the phone won't except it. I thought i read somewhere that this suports it.
Tags: hardware
Image(s)
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asked 10 months ago
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jrimmy
on
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Yes this device does support up to a 64G card. What do you mean not accept it? Does it not physically accept it or it is not showing up in the phone?

If the card is brand new, it may or may not be formatted. I would see if it shows up under the storage option in the phone. In there is a command to format the card. Format the card and then see if it will show up.
answered 9 months ago
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ECFoN72
Beaufort, NC
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

Yes, your device has an external memory capacity of 64gb. Try taking out the battery for about 2 minutes. Follow these directions to mount the SD card: http://bit.ly/T3D2Uj. You might also want to try formatting the SD card: http://bit.ly/T3D5zi.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 10 months ago
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SamsungTech05
0points
0out of 0found this answer helpful.
answer 3
yes it does support a 64gb microsd card. I myself will be upgrading to a
64gb when I have enough money. :)))
answered 3 months, 3 weeks ago
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mls892011
Lebanon, MO
0points
0out of 0found this answer helpful.
Question

S Voice will not work.

Every attempt to use S Voice gives me a "Network Error. Please try again". What is the fix for that?

Thanks.
Tags: software updates, applications
asked 9 months ago
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ScottD59
Westlake Corner, VA, USA
on
-2points
0out of 2found this question helpful.
2 answers
Answers
answer 1
Hi!

We will pass your info on for further analysis. As soon as we hear any updates, we will post on our social media channels. Stay tuned.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!
answered 9 months ago
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SamsungTech2
0points
0out of 0found this answer helpful.
answer 2
There is something you can try, probably won''t help but it's always worth a shot.

1. Go to Settings
2. Go to Application Manager
3. At the top tab go to All
4. Find S Voice
5. Now find Clear data.

This clears all data stored for s voice and makes it start over new.
answered 9 months ago
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jrsmith1431
Keokuk, IA, USA
0points
0out of 0found this answer helpful.
Question

Netfix No sound

Hi,
I upgraded to Jelly Bean 4.1.1 and now have no sound when viewing Netflix. Netflix told me to contact you.

Any updates for this?
asked 5 months, 1 week ago
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Kammister
Janesville, WI, USA
on
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Hello and thanks for reaching out!

It appears we need to do more troubleshooting. Reach out to us on Fb or twitter, chat. Look below for our links to support.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 4 months, 3 weeks ago
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SamsungSupport
SamsungSupport
-2points
0out of 2found this answer helpful.
answer 2
Thanks for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 4 months, 3 weeks ago
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SamsungTech01
-3points
0out of 3found this answer helpful.
Question

ringtones

how do I convert music to ringtones?
Tags: how to use
asked 11 months ago
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Username 
phleb
ohio
on
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Hello and thanks for reaching out!

To set music files as ringtones, please look to pg. 98: http://bit.ly/M7G5JN.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 11 months ago
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SamsungTech05
0points
0out of 0found this answer helpful.
answer 2
I use a free app from the Play Store called Myxer - you can find some free ringtones - but you can also import an MP3 song into it, and cut it to exactly what you want, and then save as a ringtone - works awesome!
answered 10 months ago
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Llamaboy01
USA
0points
0out of 0found this answer helpful.
Question

Polaris Viewer Partially Disabled?

When viewing MS-Office files with Polaris Viewer, a gray band appears over 1/3 of the document, making it impossible to read the entire document...very irritating. There is no help from the InfraWare website for Polaris Viewer 4.0. What can I do to get rid of this?
Tags: applications
asked 10 months ago
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Telly67
Freeport, IL 61032, USA
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If this isn't working, your best bet would be reaching out to Polaris technical support. They will be best suited to troubleshoot their application.

If you need additional assistance, feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Thanks and have a great day!
answered 9 months ago
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Username 
SamsungTech2
-1point
0out of 1found this answer helpful.
answer 2
I had this issue as well, and Polaric CS said it was a samsung issue.

I got rid of it and use another application.
answered 9 months ago
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Username 
edoc3
0points
0out of 0found this answer helpful.
Question

How do I stop the flashing light when I get emails

I learned how to not get notifications in the middle of the night whe I get an email - but last night I got the flashing light - errr still woke me up!!! Now how do I stop that - I want to leave the phone on in case family calls me but don't want robe bothered by emails and fb stuff
Tags: applications
asked 9 months ago
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Ladystorm
Grants Pass, OR, USA
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thanks for reaching out!

Please refer to the link below for steps and more info.

http://www.samsung.com/us/support/S...

If you need additional assistance or information, please just write us again on this forum or feel free to ask us on Twitter @samsungsupport for speedy responses in the U.S.

Thanks for reaching out! Please take a minute to let us know how we are doing! http://goo.gl/ifqtG

Have a great day!
answered 9 months ago
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SamsungJC
0points
0out of 0found this answer helpful.
answer 2
Usually, you have to click on the emails or it will keep blinking, you can turn the feature off too, go to email>settings>Notifications, then I dont know what but it should help
answered 8 months ago
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danceout1990
Milwaukee, WI
0points
0out of 0found this answer helpful.
Question

my s3 will not communicat with my pc through samsung kies

it says it is not supported with keis 2.0 and to make sure it is supported and try again
Tags: connectivity
asked 10 months ago
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bobrt3
Seymour,tn
on
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Hello and thanks for reaching out!

Try uninstalling Kies and all Samsung drivers on your PC, then reinstalling. Also, here are some tips for connecting your device with Kies: http://bit.ly/zbR82Z.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 10 months ago
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Username 
SamsungSupport
SamsungSupport
-2points
0out of 2found this answer helpful.
answer 2
Hi, thank you for the inquiry.

I'm sorry I don't have enough information to properly support this question or this question is not within our support boundaries. Please rephrase & resubmit your question with more details or reach out to us on another support channel. Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 9 months ago
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SamsungSupport
SamsungSupport
-6points
0out of 6found this answer helpful.
Question

signal, reception, antenna issues on my GS3

I have had my GS3 32GB since it came out and i have been experiencing horrific signal loss ,missed calls (meaning that individuals would call me and i just dont receive the phone calls) and or drop calls. I spoke with US Cellular yesterday and they stated that and update from Samsung will be coming to fix this problem in 2 weeks. Is this true? I have been on numerous blogs and it looks like all carriers who have the GS3 are having these same issues. So its not a carrier issue. So is there an update to fix this issue that is coming out soon? I have had many Samsung phones and never experienced this issue before. Please keep me abreast on what is planned for this fix. I love this phone but I need it to function as a phone first and smartphone second. Also, I would like to add that US Cellular did inform me that Samsung was in Madison WI to investigate and correct this matter!
Tags: battery, software updates, Wi-Fi/Internet, power, applications, connectivity, hardware, email, product specs
asked 8 months ago
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FATMAC
Milwaukee WI
on
+1point
2out of 3found this question helpful.
2 answers
Answers
answer 1
Hi FATMAC,

Thank you for your inquiry. We understand that you're experiencing drop, missed and signal loss on your phone. We do apologize for any inconvenience this may cause you.

Currently, your mobile device operates on Android version 4.0.4 Ice Cream Sandwich (R530UVXALG4).

As of the moment, Samsung is unable to speculate when/if there would be an update might be available for your phone due to the fact that this might lead to inaccurate information and confusion.

If you're experiencing these concerns using your phone, please try to do a soft reset.
Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

This may be resolved with minimal troubleshooting. As an initial troubleshooting step, you may try to do a soft reset by removing the battery at the back of the phone for 30 seconds. Once you restart the phone, navigate the handset and check if the same problem exist. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357 , between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Our repair facility will have the phone roughly 6 days . Some dealer locations may offer a loaner phone program while your handset is in repair. While Samsung cannot control the availability of these products or programs in your area, please contact your local provider or dealer if you are in need of a phone, to find out if they are a participating member of this program. If you have any questions regarding this process, please ask the Service Representative at the time of your call.

Additionally, if your device is in warranty or you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the phone that you are having issues with will be sent back to them in return. For more details on a possible exchange, please contact your Service Provider.

We appreciate your continued interest in Samsung products.
answered 8 months ago
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Samsung4
Austin, Tx
-3points
0out of 3found this answer helpful.
answer 2
my husband and i both have the same phone and are on us cellular, but in WV. We have had the same exact problem and have spoken to the carrier on a few occasions about this. is your area in the process of getting 4G thru us cellular? our city is supposed to have it within the next couple of weeks and we were told the updates they are doing to the towers to turn the 4g on may be causing a lot of the issues and hopefully they will be resolved when 4g is up and running. in the meantime, i feel your pain. We only have cell phones as a house phone is pretty much a waste of money these days, and recently we can't even get signal in our house sometimes when a month ago it was 3 bars. i never thought that it may be a phone issue rather just a carrier issue causing the signal issues and missed or dropped calls. i hope whatever it is gets fixed soon!
answered 6 months ago
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sparkysarah
gassaway, wv
0points
0out of 0found this answer helpful.
Question

signal strenth

I have the new g3 and know sevaral peoplethat have it. My provider is us cellular. We are having lots of problems with broken or lost calls. is there a fix coming soon for this
Tags: software updates, connectivity, hardware
asked 10 months ago
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gert26
on
+7points
7out of 7found this question helpful.
2 answers
Answers
answer 1
US Cellular came out with a update to the Samsung Galaxy S3. My device took the update on 8/19 and I'm having mixed results. My roaming issue is not fixed but when the phone does get synched with the towers, my signal bar seems to be higher.

I also noticed that this update really makes S-Voice even worse out in 3G.

I hope that they get this fixed real soon or even better yet, give us Android JellyBean!!
answered 9 months ago
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ECFoN72
Beaufort, NC
-3points
4out of 11found this answer helpful.
answer 2
I have been having the same trouble. So far there has been two updates to the phone and recently US Cellular has went to 4G in my area, neither of these has helped the reception problems. Have troubles getting calls out at work and at home both. 4G is great when I am in town but would be nice at home.
answered 8 months ago
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Iowaguy
0points
1out of 2found this answer helpful.
Question

Notifications playing through speaker even with headphones plugged in!

I have the Galaxy S3 16g in blue. I work in an office and like to listen to music on my phone using headphones. I noticed that every time I get a mail or text the notification comes through my phone speaker not the headphones.

While I know how to silence the notifications, this is not an ideal solution because then I don't hear notifications in my headphones either.

I'd really just like to hear all sounds go through my headphones. Is there a setting somewhere that I missed?
Tags: email
asked 11 months ago
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imaginationssoul
Racine, WI, USA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

We are looking into this issue and appreciate your feedback. As soon as we hear anything new regarding your concerns, we will post.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!
answered 11 months ago
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SamsungTech2
0points
0out of 0found this answer helpful.
Question

How do you add new text message or notification sounds.

asked 10 months ago
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iaobgyn
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi iaobgyn,

Thank you for your inquiry. We understand that you would like to know how to add new text message or notification sounds.

You may create and send a message by following the steps provided below:

1. From the Home screen, touch Messaging ➔
New message.
2. Touch Enter recipient and enter a name, phone number
or email address, or touch to add recipients from
Contacts. As you enter text, matching contacts appear.
Touch a contact to add it to the list.
3. Touch Enter message, then enter the message. While
entering the message, use these options (available
options depend on attachment):
• Touch Attach to add media or content to the message
(converts the message to MMS).
• Touch Menu for options:
– Insert smiley: Add a text emoticon to the message.
– Add text: Select text from S Memo, Calendar, Location,
Contacts or Text templates to add.
– Preview: View the message and attachments before sending.
– Add to Contacts: If the recipients are not saved in Contacts,
save the info as a new contact, or update an existing contact.
– Add slide / Remove slide: Add or remove a slide. Slides hold
pictures or other media (adding a slide converts the message to
MMS).
– Add subject: Add a subject field (converts the message to
MMS.)
– Duration (5sec): Set the length of time the media on the slide
displays.
– Layout (bottom): Choose whether the message text appears
above (Text on top) of the attachment(s), or after (Text on
bottom).
4. Touch to send the message.

You may use the link provided below for notification options on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00048174&fm_seq=52314

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.
answered 7 months ago
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SamsungSupport13
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My text message notification will not work correctly.

I have had my galaxy s 3 for about 2 weeks now and have already reached the text message limit where it starts deleting the old messages. Now that I have reached that point every text message that I get only partially or doesn't work at all. Is there something that I can do to resolve this?
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asked 10 months ago
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fordracer
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The only way that I know if is two different ways. Either delete the conversation so that it goes under the limit

or

Increase the text limit. by opening the messaging app and choosing settings and then text message limit and increase that number

or

in the same settings right about the text message limit there is the option to delete the text messages after limit has been reached. un checking this might help.

I'm thinking that it has something to do with the message programs interpretation of messages. I think it is counting both old and new and if that is the case, that could be why it is doing this because the limit has been reached.

Try one of the suggestions and see how you do. I'm curious on this one.
answered 9 months ago
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ECFoN72
Beaufort, NC
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Are there any keyboards that support Swyping and have a microphone for voice to text?

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asked 9 months ago
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bstanevich
Grafton, WV 26354, USA
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The S3 has built in support for both swyping and voice to text. The long way is demonstrated on this site for the voice part.

However, there is a simpler way to get to the voice functionality.

Get into a place in which the keyboard appears. The key to the left of the spacebar, press and hold it. You should see a set of options appear. One of which is a microphone. With your finger still holding down, move either left or right until the microphone icon is chosen. Release your finger and the microphone icon should appear on that key now. All you have to do is press the mic button and speak away!

To activate the "swype" feature, go into the keyboard settings under Language and Input on the phone. Tap the gear next to the Samsung keyboard. There should be a option you can check for Continuous typing. I find it to be not as good as swype but it does roughly the same thing.

Also there is a hand writing input on the S3 as well.
answered 9 months ago
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ECFoN72
Beaufort, NC
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Unlocking this phone

Has anyone ever been successful in unlocking one of these phones to use on the Sprint network? My fiance and I are looking to combine bills and his contract is up with US Cellular. I'd like to put him on my Sprint account and use this phone. Is this possible?

Thank you!
Tags: connectivity
asked 8 months ago
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Carey9914
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Hello and thanks for reaching out!
Unfortunately, we are unable to provide assistance with unlocking devices. Please reach out to your carrier for further assistance.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 8 months ago
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SamsungSupport
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When isend a picture message, it always sends it in video form. How do i make it just send it as a picture?

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asked 8 months ago
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babs12
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Hello and thanks for reaching out!

When you receive or send an MMS on your device, it will play like a slideshow. This is normal functionality of your device.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 8 months ago
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SamsungSupport
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Technical Problem

I and a number of my fellow Galaxy S3 owners have started seeing a problem with the GS3 in the last few days. It does not appear to be specific to a carrier. Whenever the phone is connected to WiFi (although not all WiFi connections), the ornage download arrow will be constantly on. It will only go off when you turn off WiFi. As near as we can tell, it may not actually be downloading anything. It just stays on. I even turned off all syncing on the phone and still it stayed on, going off only when I turned wifi off. As I stated, you can see a number of others complaining about this on Phandroid.com. I also did a total factory reset which did nothing for the problem. I am currently running Android 4.0.4, Build XALI4
Tags: connectivity, Wi-Fi/Internet
asked 8 months ago
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ConnieL429
Racine, WI, USA
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Hi ConnieL429,

Thank you for your inquiry. We understand your concern about the download icon on your phone and we do apologize for any inconvenience this may have caused you.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

If the soft reset won’t work, we recommend you to call our Customer Support Center. This matter is better assisted by contacting our Customer Support Center, as our technical support agents will be able to provide you with troubleshooting steps to find a possible resolution.

Please contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 8 months ago
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Samsung5
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Question

Can I move "bookmarks" in FireFox on my computer to my Galaxy S3?

asked 8 months ago
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freejerry
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Hi freejerry,

Thank you for your inquiry and we understand that you would like to know if you can move bookmarks in your Firefox on your computer to your phone, SCH-R530.

You may use Kies air feature option on the phone to access the bookmarks on to the computer.

Kies air allows you to sync your Windows PC wirelessly with your phone (as long as both are on the same Wi-Fi network). You can now have real-time access of your phone through your PC to view call logs, videos, photos, bookmarks, IMs, and even send SMS messages directly from your home computer.

You may follow the steps below on using the Kies Air:

Tip: Before beginning, it is recommended that you update the Java
application running on your machine.

1. Sign onto the same Wi-Fi network from your phone and from your PC.
2. From the Home screen, tap (Applications) ➔(Kies air).
3. From the Kies air homescreen, tap Start.
4. If prompted, select a network. Choose from either Wi-Fi or Portable Wi-Fi hotspot.
5. Write down the on-screen URL address.

Important!: Both your phone and your computer must be connected to the
same Wireless Access Point (WAP).

6. From your computer, enter the URL in your Web browser.
7. If prompted, an Access Request prompt is displayed on your device. Tap Allow to permit connection between the computer and device.
8. On your computer, you may be prompted to run a Java plugin for a TransferManagerApplet. Click Run.
9. Tap the Remember for today checkbox if you will be using Kies air with the same PC later.
10. From your PC, a security warning may be displayed asking if you want to run this application. Click Run to continue.
11. On your PC, the Kies air screen is displayed. On your phone, the icon appears at the top of your screen.
12. Follow the on-screen instructions to view and share information between your phone and PC.
13. Click a link from the left navigation pane to access one of several device file categories such as:
• [Device Name] - provides an overview of all the main categories.
• Photos/Videos/Music
• Ringtones
• Bookmarks
• Messages/Call Log/Contacts
• File Explorer
• Language settings
14. To exit the Kies air application, tap Stop on your device, then close out the Web browser on your computer.

You may use the link provided below for more information about Kies Air.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00029016&fm_seq=29184

Should you have additional questions concerning a specific feature of your device, for 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website ( http://www.samsung.com/us/support/ ).

Thank you for your continued interest in Samsung products.
answered 7 months ago
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SamsungSupport13
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Question

I can't get my screen to rotate.

I've tried calibrating, I've turned the auto rotate on and off, rebooted the phone, etc etc. Still no idea how to fix it though. What should I do?
asked 7 months ago
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wcb4
NC
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Hi there,

Thank you for your inquiry. We understand that the auto rotate on your phone doesn't work and we're sorry to hear that.

Please try to do a soft reset to check if it would work.
Soft Reset: Turn of the phone. Remove and put back the battery for at least 10-15 seconds and check if it would work.

To set the orientation of your phone, open the Notification Panel by swiping your finger from the top of the screen to the bottom, and touch Settings> Accessibility.

System Accessibility Options : Auto-rotate screen: Mark this option to have your device automatically rotate the screen based on the orientation in your hand.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 7 months ago
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Samsung4
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