Thanks for your question!
Regarding your concern, please contact your service provider as this is a carrier specific feature on the device.
If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
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Thanks and have a great day!
answered 1 year, 8 months ago
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