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Customer Questions & Answers for
Samsung Messager™ Full Qwerty Cell Phone

Customer Questions & Answers:
639 Questions
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650 Answers

Questions & Answers for samsung Samsung Messager™ Full Qwerty Cell Phone

Question

My phone does not ring and can not get sounds of any type to make any sound? Says silent mode

I must have pushed a wrong button as my phone makes no noise at all. says silent mode?
asked 3 years, 8 months ago
Northpointe
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To turn Silent Mode on / off : In standby mode, press and hold the pound (#) key.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i get the phone off of silent mode

Somehow & I'm not sure, the phone ring tone got put on silent mode activated, how do I get it out of this mode?
asked 3 years, 8 months ago
rayandbev
79346
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
To exit Silent / Vibrate Mode, press & Hold down the pound key for about 2 seconds. To place the handset in Silent / Vibrate Only mode, perform the same action while in Silent / Vibrate Only mode. You will see a confirmation message for Silent / Vibrate Only Mode, each time you enter or exit Silent / Vibrate mode.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

my phone does not recognize a memory card. why?

asked 3 years, 8 months ago
snowdude01
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
I just wanted to know if what kind of memory card and what is the size of it you are using. And there are some things that we need to consider for the phone to recognize a memory card. And one of these is to format the memory card. Don’t worry for the Samsung Messager handset I will give you important details about it.
Removable Memory
Card Type / Slot: microSDHC
Format By Phone: Menu, Settings (9), Memory Info (6), Card Memory (3), Format Card (6)
Max Storage Size: 16 GB
Recommended Storage Size: 8 GB
Folder Created at Format
Images
Audio
Sounds
Other: Ringtones
Note: Formatting the memory card will permanently delete all the data stored on it.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do i make phone vibrate

asked 3 years, 8 months ago
yyyo
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

To place the handset in Silent / Vibrate Mode follow either of the two methods below:

Method 1

To place the handset in Silent / Vibrate Only mode, press & Hold down the pound key for about 2 seconds. To exit Silent / Vibrate Mode, perform the same action while in Silent / Vibrate Only mode. You will see a confirmation message for Silent / Vibrate Only Mode, each time you enter or exit Silent / Vibrate mode.

The handset will vibrate rather than ring when you receive a phone call, message or alert while in Silent Vibrate Only mode.

Method 2

While in standby mode, press the down volume key, located on the left side of the handset, then select either “Vibrate" or “Ringer Off”. To disable press the up volume key then select a volume setting while in “Vibrate" or “Ringer Off” mode.

The handset will vibrate, if enabled, rather than ring when you receive a phone call, message or alert while in Vibrate mode.

For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I download pictures?

I would like to download my pictures to my computer. Do I need something extra?
asked 3 years, 8 months ago
deltadona
Colorado
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
The SCH-R451C handset features three different methods to transfer pictures to/from a computer.
Please Note: The SCH-R451C does not necessarily support all features of a particular file format nor all the variations of those formats. The handset includes support for Digital rights Management (DRM) which allows you to play some purchased or subscription content. Copyright protections may prevent some images, music (including ringtones) and other content from being copied, modified, transferred or forwarded.
Via USB Mass Storage

The SCH-R451C handset has the capability to transfer files between a PC, via microSD™ memory card, using a compatible USB data cable. However, before any file transfer the handset must first format the memory card in order to create the accessible download folders (My_Music, My_Images, My Ringtones, My_Sounds).
Important: Please note that the minimum size limit for the microSD memory card is 32MB. This handset does support the use of a microSDHC 16GB capacity memory card

To transfer picture files directly between a PC and the handset's microSD memory card, via an USB cable, follow the steps below:

Remove the battery cover to expose the memory card slot
Insert a microSD memory card into the memory card slot, located on the same side as the volume keys, until it locks in place
Caution: DO NOT force the card into the memory card slot, as this could damage the card and/or the handset.
Replace the battery cover
Connect one end of the USB cable to a USB port on the PC
Pull out and up the charger/accessory connector cover
Connect the other end of the cable to the handsets charger/accessory connector
When successfully connected the handset will show "Connected To PC" on the display
When the new Removable Disk box appears, double click on "Open folder to view files using Windows Explorer" or open Windows Explorer manually
Navigate to the location of the picture file(s)
Copy the picture files to the Windows clipboard from the picture file(s) location
Paste the picture files into the My_Images folder located on the microSD Memory Card or to a location on the PC
Remove the USB data cable from the handset and PC then replace the charger/accessory connector cover
Tip: You can also drag n drop the file(s) into the folders

Via Memory Card

Note: To transfer picture files, via a memory card, to/from a PC requires having a microSD Memory Card, Memory Card Adaptor & Memory Card Reader.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card

To copy pictures to/from a PC, via memory card, follow the steps below:

Remove the battery cover to expose the memory card slot
Insert a microSD memory card into the memory card slot, located on the same side as the volume keys, until it locks in place
Caution: DO NOT force the card into the memory card slot, as this could damage the card and/or the handset.
Replace the battery cover
From the standby screen, press the left soft key for Menu
Select Multimedia (6)
Select My Images (2)
Highlight the desired picture, using the navigation keys
Press the right soft key for Options
Select either Copy (4) or Move (5)
Press the left soft key for Yes to confirm moving or copying the picture to the memory card
Remove the battery cover to expose the memory card slot
Gently press in the memory card until it is partially ejected then carefully remove it from the memory card slot
Replace the battery cover
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Connect the memory card reader to the PC’s USB port
Copy desired picture files from the microSD memory card to the PC hard drive destination or vice versa

e: Both Bluetooth devices MUST support Bluetooth FTP (File Transfer Profile)

To transfer (via a Bluetooth adaptor) Pictures, from the SCH-R451C, to/from a PC follow the steps below:

On the SCH-R451C

From the standby screen, turn Bluetooth On
Change the handset’s Bluetooth visibility to On

On the PC

Connect the Bluetooth adaptor to the PC’s USB port
Search for Bluetooth devices
Select the device to pair with the PC
Exchange PIN code(s) on both the PC & handset to pair devices (default pass code is “0000”)
Using My Bluetooth Places, select File Transfer to view the phone’s contents
Copy the desired Photo/Video file
Paste the file in a PC destination
Note: For information or assistance related to configuration, specifications and instructions of the Non-Samsung device please contact the manufacturer of said device.

For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Forgot the security code

asked 3 years, 8 months ago
dyamite
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

If the phone has a "Phone lock" and it's asking for a passcode, use the last 4 digits of your phone number as a default passcode.

For further assistance, please contact our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m.Monday through Friday and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks for writing!

Technical Support Team
answered 3 years, 8 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Why does my R451C cell phone keep defaulting to mute?

This started happening yesterday, and I also am finding that voice messages I am leaving for people whom I call are not being recorded.
asked 3 years, 8 months ago
LeslieK
Pennsylvania
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sorry for the inconvenience.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Cell phone SCH-451C slider

I've been trying to find out where I can get the usb data cable and cd to download music to my phone.
asked 3 years, 8 months ago
georgiadanner
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Here is a link for options to transfer music files between your phone and computer:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=213079

You may call our Accessory sales Department at 1-888-987-4357 if you need a compatible usb cable and for best suggestions on accessories you can use with your phone.

Thanks for writing!
answered 3 years, 8 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

HOW DO I SEND A PICTURE TO E MAIL

HOW CAN I SEND A PICTURE MESSAGE TO AN E MAIL ADDRESS
asked 3 years, 8 months ago
Anonymous
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

To send picture messages, to anyone with a compatible device, follow the steps below:

-While in standby mode, press the left soft key for Menu
-Select Multimedia
-Select My Images
-Highlight the desired photo to be sent, using the navigation keys
-Press the right soft key for Options
-Select Send
-Select Picture Message
-If prompted, press the left soft key for Yes
-Manually enter the phone number(s) or email address(es), using the keypad
-Enter the Subject Text, using the keypad (up to 40 characters)
-Highlight Text, using the navigation keys
-Enter the Message Text, using the keypad (up to 1000 characters)
-Highlight Sound, using the navigation keys
-Press the left soft key for Sounds
-From My Sounds Select either Record New or highlight the desired Sound, using the navigation keys
-Press the OK button to set the Picture Message Sound
-Press the OK button to Send the Picture Message to the recipient(s)

Tip: You can send a Picture Message to up to ten recipients

Note: Picture Messages are not available while roaming

Have a great day.
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

HOW DO I MOVE MY RINGTONES FROM PHONE MEMORY TO A SD CARD

asked 3 years, 8 months ago
DANIAL
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please refer to the link below for the instructions.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=213107
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

is there a simple way to re-enable / re-disable javascript in my phone?

asked 3 years, 8 months ago
limpinlou
state of confusion (floriduh)
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

We apologize for any inconvenience this may have caused you. There is no configurable option or settings to enable or disable JavaScript on the phone, by default the phone can only browse mobile website.

Happy Holidays,
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

HOW TO TAKE PHONE OFF OF SILENT MODE

PHONE SAYS SILENT MODE IS ON
asked 3 years, 8 months ago
Deaner
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

To turn off the Silent / Vibrate Mode on your Tracfone follow either of the two methods below:

Method 1

1. Press & Hold down the pound key for about 2 seconds.
2. The handset will vibrate rather than ring when you receive a phone call, message or alert while in Silent Vibrate Only mode.

TIP: To place the handset in Silent / Vibrate Mode, perform the same action. You will see a confirmation message for Silent / Vibrate Only Mode, each time you enter or exit Silent / Vibrate mode.

Method 2

1.While in standby mode, press the up volume key then select a volume setting while in “Vibrate" or “Ringer Off” mode.

Have a good day.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I need help saving photos the the SD card. My screen is broken and I can't see the instructions.

I have a new Samsung phone but I guess the photos on the old one were just saved in the phone.
asked 3 years, 8 months ago
ruth769ross
home
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

With regard to your concern, we're sorry to hear that the screen of your phone is broken. If the pictures that you would like to save in your SD card are in the phone's memory, there are no other configurable options to transfer them into your SD card.

Happy Holidays.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Prepaid service is disabled. How and what is the way to turn back on?

Can not make or receive calls or text. Message says "prepaid service disabled"
asked 3 years, 8 months ago
dkintscher
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Thank you for your inquiry. While we would like to assist you in your request, this is something that would be best addressed by your service provider. Please contact your service provider’s customer service department for additional information.

Have a great Holiday.
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Is the web browser on my r451c Java enabled?

asked 3 years, 8 months ago
rtalbott
Hidden Valley Lake, CA
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Yes the phone is Java enabled, however it is limited to the file that is supported by your browser.

Note: For browser settings please coordinate with your service provider.
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do i play the music on the memory card, USING MY PHONE

samsung R451C where in the menu do i go?
asked 3 years, 8 months ago
needab68
wilmington, nc
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there needab68,

Thank you for the inquiry of your Samsung Messager™ Full Qwerty Cell Phone (SCH-R451). If you already saved your music files on the memory card you may follow these steps below.

From the standby screen, press the left soft key for Menu
Select Multimedia (6)
Select Music Player (3)
Press the left soft key for Library
From the Library screen, select All (1)
Highlight the desired music file, using the navigation keys
Press the left soft key to Play the music file
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

R451C won't let me change the power on/off tone

The manual I just downloaded says that I can change the tone played during power-up / power-down. However, it doesn't give the option of doing so. What am I missing? I have this phone for Straight Talk by the way....Thanks!
asked 3 years, 8 months ago
kepha2000
Chino Hills, CA
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

Please coordinate with your service provider (straight talk) with regards to the settings on your phone.
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do you set up your voicemail password in this phone?

asked 3 years, 8 months ago
hornfan
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Thank you for your inquiry. While we would like to assist you in your request, this is something that would be best addressed by your service provider.

Please contact your service provider’s customer service department for additional information.

Have a great Holiday.
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I set my phone so that I will be able to see the contact name when I receive a text message?

asked 3 years, 8 months ago
jennypw
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Regarding about your concern, save their contact number on the address book of the SCH-R451 handset, including the area code. Make sure contacts are not duplicated.

For further details regarding this phone, we advise you to visit our website www.samsung.com/us to check for other specifications that you may enjoy with this phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

What size sd card can this phone use?

I have a 1gb and a 2 gb and can not get it to work
asked 3 years, 8 months ago
kissy
on Samsung Messager™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

The recommended memory card for the phone is a microSDHC 8G memory card.

Thank you and have a great day.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
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