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Customer Questions & Answers for
samsung Samsung MyShot™ Cell Phone

Customer Questions & Answers:
49 Questions
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49 Answers

Questions & Answers for samsung Samsung MyShot™ Cell Phone

Question

What if I drop my Samsung Myshot phone and the screen is blank and white? Can it be fixed, or can I retreive the info and pictures from it somehow?

asked 3 years, 6 months ago
Molly1
on Samsung MyShot™ Cell Phone
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answer 1
Hi Molly1!

Thank you for your inquiry.

Most issues like this may be resolved with minimal troubleshooting. Once roubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
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Question

How do I find the password to my phone for my bluetooth

I have connected my phone to my computer via bluetooth in the past but I forgot the password to my phone and it will not allow me to connect to my phone without entering the correct password.
asked 3 years, 6 months ago
Schutteb
Oregon
on Samsung MyShot™ Cell Phone
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answer 1
Hi Schutteb,

Thank you for your inquiry. Please try to use the default pass code to pair your phone via bluetooth. Default pass code is 0000 or you may try 1234.

If it won’t work, we would be glad to give you further assistance in resetting the phone. Please call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
SamsungSupport9
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Question

How can i download pictures from my camera to my computer

asked 3 years, 1 month ago
herickson
Green Bay WI
on Samsung MyShot™ Cell Phone
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answer 1
Hi herickson!

Thank you for your inquiry.

Regarding about your concern, Samsung does not offer a Data Kit software/driver for you to connect the Samsung MyShot™ Cell Phone (SCH-R430) to the computer to transfer files.

Also, upon checking the specifications and settings on the SCH-R430 handset, the phone does not have the ability to communicate with the computer to transfer information.

However, if you want to transfer pictures from your phone to computer, you can send the picture to an e-mail address. Please follow the steps below on how you can send a picture on SCH-R430 handset.

1. While in standby mode, press the OK button for Menu.
2. Select Messages.
3. Select Send Message.
4. Select Picture Message.
5. Enter the email address, using the keypad, or press the right soft key for Add from contacts.
6. Press the OK button to Send the Picture Message to recipient(s).

Tip: You can send a Picture Message to up to ten recipients.

Note: Please contact your network provider to have the configuration settings for the phone so that you can send picture to an e-mail address.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
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Question

bought this used phone and it is locked how do i unlock it i dont know the security code?

asked 2 years, 8 months ago
pshelly
west virginia
on Samsung MyShot™ Cell Phone
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1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

Can I email photos from my phone?

I have a Samsung myshot phone.
asked 2 years, 8 months ago
JoansJunk
on Samsung MyShot™ Cell Phone
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1 answer
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I have a MY SHOT A and have lost my owners manual. How do I change the greeting on my phone when it goes to voice mail such as "hello, this is joe jo

asked 3 years, 4 months ago
chic
on Samsung MyShot™ Cell Phone
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answer 1
Hi chic!

Thank you for your inquiry. Because Voicemail is a network service offered by your service provider, questions concerning voicemail, such as those outlined below, would be best addressed by contacting your service provider.

 Configuring your Voicemail for the first time
 Desire to change the greeting
 Unsure of the password
 Wish to change the password
 Would like to know how to access your voicemail from another phone

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How can I turn off headset mode on my Samsung Myshot R430?

I am not using a headset but my phone is saying I am and I can't hear anybody and nobody can hear me.
asked 3 years ago
occhiblu
on Samsung MyShot™ Cell Phone
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1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Please try a soft reset.

1. Power off
2. Pull out battery and leave it out for at least 30 seconds
3. Insert battery back into device
4. Power on and evaluate

If this process doesn't fix the issue, you can perform a factory reset on your device. A factory reset will restore your phone back to it's factory default settings. If it is necessary to perform a factory reset, please cut and paste the link below into your web browser to find a tutorial that will guide you through the process.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=689&PROD_ID=1305&AT_ID=129569

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
0points
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Question

Why do I get the message "no registered devices" when I try to send a picture via bluetooth

On the suggestion of a Samsung technical support person, I bought a BlueTooth enabler so I could download pictures from my SCH-R430 cell phone to my computer. I got a message that the two devices were successfully paired, but when I click on a picture, and then click "Send, via Bluetooth" I get the mssage "no registered devices". How can I fix this so I can send my pictures? Thanks!
asked 3 years, 3 months ago
Strineski
Council Bluffs, Iowa
on Samsung MyShot™ Cell Phone
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1 answer
Answers
answer 1
Hi Strineski,

Thank you for your corrrespondence. Regarding your concern, you may try to delete other bluetooth devices registered into your phone and try to pair you phone again to send images via bluetooth.

To remove a Bluetooth device follow the steps below:

1. While in standby mode, press the Menu/OK key for Menu
2. Select Tools/Utilities (7)
3. Select Bluetooth (1)
4. Select Registered List (2)
5. Highlight the Bluetooth device to be removed, using navigation keys
6. Press right soft key for Options
7. Select Remove Device (1)

If itt won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

My phone is locked. Don't know code.

The phone is in lock mode. Tried last four of cell number - not code. Called Verizon and they could not help. Took to verizon store and they could not help. We are not aware of setting any lock code ourselves.
asked 3 years, 3 months ago
jcurtis310
on Samsung MyShot™ Cell Phone
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1 answer
Answers
answer 1
Hi Jcurtis310,

Thank you for your inquiry.

Regarding your concern, what we can offer as passcode for the phone is the last 4 digits of the mobile number. If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung4
0points
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Question

How do I deactivate silent mode?

asked 3 years, 10 months ago
lfritz
on Samsung MyShot™ Cell Phone
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answer 1
Hello lfritz!

The deactivation of silent mode of your phone will be just pressing and hol the " # " on your keypad. If this one will not work, you can go to the sounds and display under settings and choose for any profile like the OUTDOOR or NORMAL profile.
answered 3 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How to stop silent mode and get sound other than vibrator on incomming call

Am new to this phone and can only get vibrator
sorry to be so dumb about this
asked 3 years, 8 months ago
ricardito
on Samsung MyShot™ Cell Phone
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1 answer
Answers
answer 1
Greetings!
Upon checking the phone’s information, here are the steps on how to change your ringtone from vibrating to normal profile:

1. From the Multimedia menu, select My Ringtones. A list of ringtones appears in the display.
2. Use the navigation keys to highlight a particular ringtone.
• Press to PLAY the ringtone.
• Press Options ( ) to show the file name and file type.
3. Press Set As ( ) to assign the highlighted ringtone. The following options appear in the display:
• Ringtone — Lets you assign the selected ringtone to incoming voice calls.
Highlight an option, then press ok button .
4. When using a downloaded ringtone, press Options ( ) and the following options appear in the display:
• Ringtone Info — Displays information about the selected file, such as the file name, the file type, and the data size.
• Get New Ringtones — Launches the Browser so that you can download ringtones.
Use the Navigation key to highlight an option, then press
5. Press to return to the previous menu, or press to return to standby mode.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

i need to know the imei

samsung my shot sch-r430
asked 1 year, 10 months ago
cotorra
on Samsung MyShot™ Cell Phone
0points
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1 answer
Answers
answer 1
Hi!

Thanks for reaching out. This information will be located on, under or around your device's battery. Simply remove the back from your device to access.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S. If you have an extra minute, would you mind filling out this quick survey to let us know how we are doing: https://www.surveymonkey.com/s/87BV... . Thank you in advance.

Have a great day!
answered 1 year, 10 months ago
SamsungTech2
0points
0out of 0found this answer helpful.
Question

how do you reset your phone with out sending it out?

I am locked out of my phone and the help I already got to try and unlock it are not working so i would like to know if there is anyone who knows how to just reset the whole thing
asked 2 years, 8 months ago
babythug21
on Samsung MyShot™ Cell Phone
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

What is my HEX number for my phone?

Model number is sch-r430 and fcc number is a3lschr430
asked 3 years, 7 months ago
rudeboi
27870
on Samsung MyShot™ Cell Phone
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answer 1
Hi!

The HEX number is located at the inner back of the phone when you remove the battery.

Thanks!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how to get ringer to RING stuck on vibrate

followed instructions for SCH-R430 to take off silent mode But it will not do it
asked 3 years, 6 months ago
deedeeponce
Whittier, CA. USA
on Samsung MyShot™ Cell Phone
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1 answer
Answers
answer 1
Hi there!

Thank you for sending us an inquiry.

Please try to do a soft reset on the phone, just by taking off the battery and putting it back. Turn the phone on for a powercycle. If it still wont ring, try to press on the # sign for a few seconds.

If this will not resolve the issue, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
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Question

where is data backup icon

asked 3 years, 5 months ago
Stocks
on Samsung MyShot™ Cell Phone
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answer 1
Hi Stocks!

Thank you for your inquiry. I highly suggest contacting your service provider for them to assist you with this service from their end.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

HOW DO I UNLOCK MY PHONE R430S MODEL. IT IS A PREPAID PHONE.IT SAYS INITIAL PROGRAMMING NEEDED

WHEN YOU PRESS UNLOCK IT SAYS ENTER CODE . I HAVE TRIED THE LAST FOUR DIGITS OF MY PHONE NUMBER IT DOES NOT WORK.AND I HAVE TRIED EVERY OTHER NUMBER I CAN THINK OF. IT STILL WONT WORK
asked 3 years, 5 months ago
1979FORD
VIRGINIA
on Samsung MyShot™ Cell Phone
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answer 1
Hi 1979FORD,

Thank you for your correspondence.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How can I order a new myshot cell phone?

The keys on my pad are breaking off and I'd like to keep this type of phone. Is it replacable because I can't find it anywhere.
asked 3 years, 5 months ago
gamezt2
on Samsung MyShot™ Cell Phone
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answer 1
Hi gamezt2,

Thank you for your inquiry. Regarding about your concern, you may place an order to purchase a battery for your Samsung Myshot (SCH-R430), please contact our Accessories Department, as they will be able to process a purchase for you.

You can reach the Accessories Department by dialing toll-free 1-800-757-0280 and choosing option: 2 to purchase genuine Samsung Accessories.

You may also contact your service provider to check for the availability of the phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

If the phone is locked, is there a factory 4 digit code? My 1yr old locked my phone.

asked 3 years, 3 months ago
Sboyett
on Samsung MyShot™ Cell Phone
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answer 1
Hi Sboyett!

Thank you for your correspondence. You may try the last 4 digit number of the mobile phone or four zeros "0000" as a default password of the phone. If this code doesn’t work on the phone, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
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How to find out a correct MEID number for my SCH-R30 phone?

I am trying to register this phone at my cell provider Telus in Canada. It's SCH-R430. HEX #: A0000014559EBD . When I enter this MEID number Telus says that the number is incorrect...
Is there a way to convert it into some kind of "correct" format?
asked 2 years, 6 months ago
Anonymous
Ottawa, Canada
on Samsung MyShot™ Cell Phone
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 6 months ago
Samsung10
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