My phone will not ring when i get a call, nor will it vibrate. I have factory reset it but it still will not work. Is there anyother reset i can try, that will reset EVERYTHING, completely.

Tags: repair issues, ringer, volume, calling, reset

asked 1 year, 2 months ago

Username

Anonymous

Mass

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042705&fm_seq=43302

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 2 months ago

Username

SamsungSupport9

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0out of 0found this answer helpful.

Question

how do i download music

asked 1 year, 9 months ago

Username

rjharris

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=378805

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 9 months ago

Username

SamsungSupport9

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0out of 0found this answer helpful.

Question

My cell phone will not open on my laptop

My drivers will not work for my wizard. How can I can drivers for this?

asked 1 year, 9 months ago

Username

BoeingMarine

Brookhaven PA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi BoeingMarine,

Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Top 10 Contributor

answered 1 year, 9 months ago

Username

SamsungSupport11

Austin, Texas

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0out of 0found this answer helpful.

Question

what is my temporary code for my voice mail?

im trying to listen to my voice mails but it doesn't let me because it is asking me for a temporary code and i don't know what is the code and how to find it

asked 1 year, 9 months ago

Username

Anonymous

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!

Number One Contributor

answered 1 year, 8 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

Question

What do I do if my phone does not allow me to put any volume

When I try to select " master volume" it does not bring up the next screen and when I try to raise the volume with the side clicker, nothing happens. Ive tried restarting my phone multiple times, even took then battery out and hours and let it sit.

asked 1 year, 8 months ago

Username

Misterscarr

Grand rapids

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Top 10 Contributor

answered 1 year, 8 months ago

Username

SamsungSupport13

0points

0out of 0found this answer helpful.

Question

Windows 7 says device no longer supported by manufacturer and installing driver does no good.

asked 1 year, 8 months ago

Username

sgtnfury

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Top 10 Contributor

answered 1 year, 8 months ago

Username

SamsungSupport13

0points

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Question

My phone is in silent mode. The FN key does not work and I can not access the master volume from the menu. Any suggestions?

asked 1 year, 8 months ago

Username

sher1979

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there,

Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Top 10 Contributor

answered 1 year, 7 months ago

Username

SamsungSupport11

Austin, Texas

0points

0out of 0found this answer helpful.

Question

where do I send my mobil phone for repair?

asked 1 year, 7 months ago

Username

diedro

Freeport, NY

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Top 10 Contributor

answered 1 year, 7 months ago

Username

SamsungSupport13

0points

0out of 0found this answer helpful.

Question

How does one download a full contact list from the phone to the computer with a Samsung-Freeform III?

Tags: downloading contacts

asked 1 year, 7 months ago

Username

M0n1

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 7 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

Question

how do u reset ur voicemail

asked 1 year, 7 months ago

Username

wahn

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Top 10 Contributor

answered 1 year, 7 months ago

Username

SamsungSupport13

0points

0out of 0found this answer helpful.

Question

WILL NOT GO ON THE WEB OR FIND THE BLUE TOOTH

asked 1 year, 7 months ago

Username

taz363

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 7 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

Question

getting ringers on and off my phone

How do I add ringers to my phone and get photos off?

asked 1 year, 6 months ago

Username

actorgrene

Florida

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, please refer to the links below for steps.

Transfer MP3s
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042676&fm_seq=43273

Assign As Ringtones
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042675&fm_seq=43272

Download Pics
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042658&fm_seq=43255

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 6 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

Question

can i upload pics from my freeform III phone to my laptop? and if so how?

asked 1 year, 6 months ago

Username

rick1111

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Top 10 Contributor

answered 1 year, 6 months ago

Username

SamsungSupport13

0points

0out of 0found this answer helpful.

Question

How can I tag multiple photos on the phone and copy to the MicroSD?

I had the card out and took many pictures. I do not wish to copy each one 1 by 1 onto the card using the phone keypad. I would like to tag and copy many files at once onto the card or from the phone directly onto my laptop using the USB cable. I also would like to have a software driver for the phone which allows me to see the data files on the phone besides the files on the MicroSD card. I am using Windows Vista and Windows XP. I also have an iMac. Can I view and tag and copy multiple files on the Freeform III using the USB cord? Thank you.

Tags: connectivity, usb, multiple, files, tag, copy, photographs, driver, windows, mac

asked 1 year, 6 months ago

Username

wikidoodle

Oakland California

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Top 10 Contributor

answered 1 year, 6 months ago

Username

SamsungSupport11

Austin, Texas

0points

0out of 0found this answer helpful.

Question

I cannot access the store or emails on my phone?

I got the Samsung Freeform III and I cannot access emails or the company store on my phone. Is there some sort of reset that I need to do to get it programed? It tells me "Sorry unable to connect to the store. Please check connection and try again." I have reset my phone and do not have any luck. I also cannot view or send picture messages with my phone.
Thank you,

asked 1 year, 5 months ago

Username

Anonymous

Fair Oaks, CA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Top 10 Contributor

answered 1 year, 5 months ago

Username

SamsungSupport11

Austin, Texas

0points

0out of 0found this answer helpful.

Question

how can i get a new speaker for my phone it sounds distorted when it rings with any tone i use?

it started sounding distorted lastnight and i cant figure out why but its horrible

asked 1 year, 5 months ago

Username

ryanmathis211

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Top 10 Contributor

answered 1 year, 5 months ago

Username

SamsungSupport11

Austin, Texas

0points

0out of 0found this answer helpful.

Question

how can i stop this phone from automatically locking the keyboard?

phone is totally useless in an emergency, since the keyboard is always locked.

asked 1 year, 5 months ago

Username

lasvcheryl

nevada

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Top 10 Contributor

answered 1 year, 5 months ago

Username

SamsungSupport11

Austin, Texas

0points

0out of 0found this answer helpful.

Question

Why does my display still read "Initial Programming Needed", and how do I fix it?

Already activated phone and paid first bill. I don't understand, cannot make or receive any calls and I am guessing it is this programming issue. Can you help?

Tags: programming?

asked 1 year, 5 months ago

Username

Bmunholland

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Top 10 Contributor

answered 1 year, 5 months ago

Username

SamsungSupport11

Austin, Texas

0points

0out of 0found this answer helpful.

Question

how do i add music to my phone?

asked 1 year, 5 months ago

Username

testy

brooklyn ny

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042676&fm_seq=43273

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 5 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

Question

How can I block someone from calling my phone?

asked 1 year, 5 months ago

Username

soarsfree

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 5 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

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