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Customer Questions & Answers for
SCH-R380

Customer Questions & Answers:
151 Questions
 | 
149 Answers

Questions & Answers for samsung SCH-R380

Question

How can I get my phone to ring again?

My phone will not ring when i get a call, nor will it vibrate. I have factory reset it but it still will not work. Is there anyother reset i can try, that will reset EVERYTHING, completely.
asked 2 years, 6 months ago
Anonymous
Mass
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042705&fm_seq=43302

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do you sync this phone after product registration?

I downloaded the samsung PC Studio, when I connected my phone via USB it said my phone was not registered and was unable to utilize the software program.. I went to this website, registered my phone and it still says my phone is not registered.
asked 3 years ago
KareemahB
New York, NY
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=378802

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

i set my phone to usb mass storage but it does not show on my computer

asked 3 years ago
pseudonym
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=378802

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
-3points
0out of 3found this answer helpful.
Question

is there software downloads available

I need the software loaded on my laptop to control my phone when hooked up to the computer. My new hardware wizerd reported that the device could not work properly as it could not find the software for the devise
asked 3 years ago
BoeingMarine
Brookhaven PA
on SCH-R380
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products at this time.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

how do i download music

asked 3 years ago
rjharris
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=378805

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

My cell phone will not open on my laptop

My drivers will not work for my wizard. How can I can drivers for this?
asked 3 years ago
BoeingMarine
Brookhaven PA
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi BoeingMarine,

Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

how do i put music n my phone

my phone is a freeform III, and the music capability attracted me to it, but now i cant figure it out, i didnt get any disc with it.
asked 3 years ago
spartakus
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How to transfer photos from my cell to my pc?

If there is a Samsung PC Studio I can download let me know. Or send it to my address. thank you
asked 3 years ago
anemona
Massachuset
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=378802

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

how do i put music on my mp3 on my freedom III samsung phone

asked 3 years ago
hartly
orlando
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Please visit this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=378803

Samsung Technical Support
answered 3 years ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

simple way to download music on Freedom III cell phone

booklet doesn't have anything on 7 music player
asked 3 years ago
unclefrankie1
Bethlehem,Pa
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry.

To transfer MP3 files between your phone and a PC, follow the steps in this link. Copy and paste this link into your browser. http://bit.ly/ntokXs

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook! twitter.com/GalaxySsupport (@galaxySsupport) twitter.com/SamsungService (@samsungservice) facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

what is my temporary code for my voice mail?

im trying to listen to my voice mails but it doesn't let me because it is asking me for a temporary code and i don't know what is the code and how to find it
asked 3 years ago
Anonymous
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When I connect my new phone (SCH-R380ZKAMTR) to the computer PC Studio says no device is connected. Is this device compatible with PC studio?

asked 3 years ago
dmcglamry
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
nope. try to get a microSD adapter for the cpu/
answered 3 years ago
iDijon
ny
-1point
0out of 1found this answer helpful.
Question

How do I download my pics from my cell phone to my computer

asked 3 years ago
gloria007
sebring FL
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=378802

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do you get music on an samsung freeform 3 using a usb?

whenever i try it my computer say found new hardware but i cant install it without the software
asked 3 years ago
IvanMI
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I get this phone to sync up with my computer? why will it not play or show anything from the micro sdcard?

asked 3 years ago
jazzcool1
texas
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=378802

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

what to do my phone is charging on its own ?

my phone is charging on its own what to do
asked 3 years ago
chris11111111111112
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

HOW DO I FREE UP MEMORY SPACE ON MY PHONE? I DO NOT HAVE A MEMORY CARD.

I HAVE ERASED MY WHOLE CALL LOG,ALL MY TEXT MSGS.ALL MY RINGTONES.AND ALL OF MY IMAGE.ALSO IVE ERASES ALL OF MY APPS THAT ARE ERASABLE AND STILL WHN I TRY TO TAKE A PICTURE IT SAYS MEMORY FULL.
asked 3 years ago
TONYETTA
JACKSONVILLE FLORIDA
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

What can I do to turn on my phone?

I just bought my phone 3 days ago and it hasnt fallen nor gotten wet. I turned off my cell phone (SCH-R380) and it stays frozen on the samsung page and wont turn on.
asked 3 years ago
blackcher
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do i download music on my phone?

asked 3 years ago
deadpool1981
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To transfer MP3 files to a PC, follow the steps below:

Confirm that a microSD™ or microSDHC™ Memory Card is inserted in your mobile device.
Note: For information on inserting a memory care, click here.

In Standby mode, press the Menu button > Settings > Phone Settings > PC Connection.
Select USB, then press SET.
Connect the USB cable to both the mobile device and the PC. A new "Removable Disk" window should open on your computer screen.
Select the Open folder to view files option. A new Windows® Explorer window should open on your computer screen.
Open a second Windows Explorer window and navigate to the location of the MP3 files, then drag and drop them into either the My_Music or My_Ringtones folder.
On your mobile device, press DISCONNECT.
Select Yes, then press OK
Now it is safe to unplug the USB cable from both the mobile device and PC.
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Where can I download the computer software for my MetroPCS phone SCH-R380 so I can upload photos to my computer using the USB cord?

asked 2 years, 11 months ago
taterchipsz
on SCH-R380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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