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Customer Questions & Answers for
Samsung Freeform™ II Full QWERTY Cell Phone

Customer Questions & Answers:
79 Questions
 | 
81 Answers

Questions & Answers for samsung Samsung Freeform™ II Full QWERTY Cell Phone

Question

i have locked my phone and i can not remember the 4 digit pin i want to activate service on it once again can you help me?

asked 2 years, 11 months ago
meandu
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

why does my phone keep saying memory full ? I have deleted everything and still can't send or receive picture messages

asked 2 years, 11 months ago
irislady
Sacramento, CA
on Samsung Freeform™ II Full QWERTY Cell Phone
+1point
2out of 3found this question helpful.
2 answers
Answers
answer 1
Try taking the battery out for a min. If that doesn't work there should be a place to view your storage and see what is taking up, and where your memory is being used.
answered 2 years, 6 months ago
Slowburn
Flint, MI
-1point
0out of 1found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, try to clear out your browser cache and history to free up more space.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-4points
0out of 4found this answer helpful.
Question

how do I download my pictures from my cell to mycomputer

I tryed bluetooth ,it wont connect to my computer i have a macbook pro laptop
asked 2 years, 6 months ago
kay420
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can use your data cable, and treat your phone like and external drive, or put pictures on micro SD and move it between phone and computer.
answered 2 years, 6 months ago
Slowburn
Flint, MI
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

where doesn the sim card go on this phone

asked 2 years, 11 months ago
freephone
Cook Station, MO
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i find a driver?

asked 2 years, 11 months ago
ckb449
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

It is not necessary to download a driver in order to transfer files between the SCH-U360 and a PC. Please cut and paste the link below into your web browser to find steps on this process.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=342272

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do you erase the picture message memory?

I have a Samsung Freeform R360, and I can not recieve nor send any picture messages it says my memory is full can this problem be resolved?
asked 2 years, 11 months ago
malika
on Samsung Freeform™ II Full QWERTY Cell Phone
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=364024

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-3points
0out of 3found this answer helpful.
Question

I purchased my phone last november

and the battery never seemed to stay charged, i charged it every night. Now i have to charge it several times a day. How do I remove the back to get the serial # and how do i get a new one under warranty?
asked 2 years, 11 months ago
trayzzj
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. To remove the battery from the phone follow the steps and example diagrams in the following link. Copy and paste this link into your browser. http://bit.ly/q6szHl

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungService (@samsungservice)

facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can you tell me why i cannot get any reception on my phone,and it wants to always switch to roaming?

asked 2 years, 11 months ago
kris5270
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

why does the memory on my samsung freeform 2 say "Full"?....

I have the samsung freeform 2 and my phone says memory full and I have nothing stored on it. I reset the whole phone and I don't have any pics stored or text with pics. It won't let me take pics or send pix messages because it says memory is full.
asked 2 years, 11 months ago
sonnyd1989
florida
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please delete your cache and data from you browser. For steps please refer to the link below.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=363698

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Does my cell phone support MS Outlook email?

asked 2 years, 11 months ago
mburnett15
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to unlock screen on samsung freeform 2 if I forgot the four digit code?

asked 2 years, 11 months ago
Nicolas1278
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Photo problems

I am having trouble moving photos from my phone to my pc. my pc is only recognizing the photos on my memory card, and not the ones on my phone. HELP PLEASE!!! :-(
asked 2 years, 10 months ago
jascoba
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out.

By default, all of the image files are saved on the external MicroSD card & not in the internal memory.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

where should the sim card for samsung freeform SCH-R360 put in?

asked 2 years, 10 months ago
cita
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=363626

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how many pictures should I be able to store on this phone?

I currently only have about 10 photos in my images and it shows that I have plenty of storage left, but when I try to take a photo or send a picture message it tells me that my memory is full. i am not using a card in the phone. Does this matter? My boyfriend has this same phone and has over 50 photos stored and has no problem like this.
asked 2 years, 10 months ago
Anonymous
texas
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport

To find us on Facebook, please visit https://www.facebook.com/samsungsupport

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do i clear the picture message memory i cant send or recieve pic messages

i have tried deleting all messages and deletable applications but the phone memory is still full
asked 2 years, 10 months ago
Natashah8
Las vegas, nv. usa
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

my phone is acting up, can someone help me?

asked 2 years, 10 months ago
mario555
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

Why doesn't my default security code work

I put in the last four digits of my phone number and is says its the wrong code
asked 2 years, 10 months ago
spettigrew30
Fort Worth
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

phone is saying memory is full. how do you erase

asked 2 years, 10 months ago
Anonymous
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how can I clear/reduce memory in apps and picture msg. Also how do I export my photos to my laptop using the usb/charger cable.

why did the utl prg i downloaded not work? my objective is to download the pics, clear the images form phone and take more.
asked 2 years, 9 months ago
mrmrmajik76
tampa, fl
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. The MetroPCS SCH-R360 (Freeform 2) features several different methods to transfer pictures to and/or from a PC. Copy and paste this link into your browser for instructions. http://bit.ly/tn6syl

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

When downloading music the file goes to ringtones instead of Music in mp3. I have a memory card, so.....?

asked 2 years, 9 months ago
murfski
WPB< FL
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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