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Customer Questions & Answers for
Samsung Freeform™ II Full QWERTY Cell Phone

Customer Questions & Answers:
79 Questions
 | 
81 Answers

Questions & Answers for samsung Samsung Freeform™ II Full QWERTY Cell Phone

Question

i have locked my phone and i can not remember the 4 digit pin i want to activate service on it once again can you help me?

asked 3 years, 1 month ago
meandu
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

why does my phone keep saying memory full ? I have deleted everything and still can't send or receive picture messages

asked 3 years, 1 month ago
irislady
Sacramento, CA
on Samsung Freeform™ II Full QWERTY Cell Phone
+1point
2out of 3found this question helpful.
2 answers
Answers
answer 1
Try taking the battery out for a min. If that doesn't work there should be a place to view your storage and see what is taking up, and where your memory is being used.
answered 2 years, 8 months ago
Slowburn
Flint, MI
-1point
0out of 1found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, try to clear out your browser cache and history to free up more space.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
-4points
0out of 4found this answer helpful.
Question

how do I download my pictures from my cell to mycomputer

I tryed bluetooth ,it wont connect to my computer i have a macbook pro laptop
asked 2 years, 8 months ago
kay420
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can use your data cable, and treat your phone like and external drive, or put pictures on micro SD and move it between phone and computer.
answered 2 years, 8 months ago
Slowburn
Flint, MI
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I delete my picture messages?

When I try to send a picture message it says the memory is full.
asked 3 years, 1 month ago
BigoFish
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

1. Press the Home Key.
2. Tap on Applications.
3. Tap on Gallery.
4. Press the Menu Key.
5. Tap on the desired folder
6. Tap on the image destined for deletion.
7. Tap on Delete, and then select Confirm deletions.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i find a driver?

asked 3 years, 1 month ago
ckb449
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

It is not necessary to download a driver in order to transfer files between the SCH-U360 and a PC. Please cut and paste the link below into your web browser to find steps on this process.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=342272

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how can i get an alert when i get a new email

asked 3 years, 1 month ago
murfski
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as email, voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do you erase the picture message memory?

I have a Samsung Freeform R360, and I can not recieve nor send any picture messages it says my memory is full can this problem be resolved?
asked 3 years, 1 month ago
malika
on Samsung Freeform™ II Full QWERTY Cell Phone
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=364024

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
-3points
0out of 3found this answer helpful.
Question

I purchased my phone last november

and the battery never seemed to stay charged, i charged it every night. Now i have to charge it several times a day. How do I remove the back to get the serial # and how do i get a new one under warranty?
asked 3 years, 1 month ago
trayzzj
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. To remove the battery from the phone follow the steps and example diagrams in the following link. Copy and paste this link into your browser. http://bit.ly/q6szHl

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungService (@samsungservice)

facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can you tell me why i cannot get any reception on my phone,and it wants to always switch to roaming?

asked 3 years, 1 month ago
kris5270
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

cannot unlock my phone is there a default for a freeform two

asked 3 years, 1 month ago
prettylady6925
home
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thanks for reaching out to us for support!
If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do I adjust or turn off the lock on the keypad?

asked 3 years ago
Carolyn101
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thanks for reaching out. To enable or disable the Auto Key Lock follow the steps below:

From the standby screen, press Menu
Select Settings (9)
Select Phone Settings (5)
Select Auto Key Lock (11)
Highlight either On or Off, using the navigation keys
Press the OK button to Save the Auto Key Lock Setting

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how can i set my phone to not display my number, cant find anything on that in manual

asked 3 years ago
cocosolo
orlando.fl
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

What is the code to NAM2?

asked 3 years, 1 month ago
DeSir
mesquite,tx
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

where doesn the sim card go on this phone

asked 3 years, 1 month ago
freephone
Cook Station, MO
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How to unlock screen on samsung freeform 2 if I forgot the four digit code?

asked 3 years, 1 month ago
Nicolas1278
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Photo problems

I am having trouble moving photos from my phone to my pc. my pc is only recognizing the photos on my memory card, and not the ones on my phone. HELP PLEASE!!! :-(
asked 3 years ago
jascoba
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out.

By default, all of the image files are saved on the external MicroSD card & not in the internal memory.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

why cant i transfer my pictures from my phone to my pc? i also can download muisic

asked 3 years ago
gujilou
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, try utilizing a different USB port. Should issues remain, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can I take video with my phone SCH-R360 ?

I want to know if they are some program from Sansumg to download in my phone to take video and safe ... very thanks for your help. Raul
asked 3 years ago
Rateran
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=354316

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

where should the sim card for samsung freeform SCH-R360 put in?

asked 3 years ago
cita
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=363626

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

why does the memory on my samsung freeform 2 say "Full"?....

I have the samsung freeform 2 and my phone says memory full and I have nothing stored on it. I reset the whole phone and I don't have any pics stored or text with pics. It won't let me take pics or send pix messages because it says memory is full.
asked 3 years, 1 month ago
sonnyd1989
florida
on Samsung Freeform™ II Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please delete your cache and data from you browser. For steps please refer to the link below.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=363698

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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