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Customer Questions & Answers for
samsung r355c Full Qwerty Cell Phone

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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

i need to know how to get a down load for SCH 355C(ST)

asked 3 years, 9 months ago
gt5000
on r355c Full Qwerty Cell Phone
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answer 1
Thank you for your inquiry.
Hi, Are you trying to connect your phone to your computer to download pictures, videos & music? Well, I can show you several methods on how it is done.
The SCH-R355C features several different methods to transfer pictures to and/or from a PC.
Via USB Cable
To transfer pictures between the phone and a PC follow the steps below:
Insert a formatted memory card into the memory card slot
Verify the handset PC Connection setting is set to USB Mass Storage
Plug the USB data cable into both the phone and PC
When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
Paste the pictures into the PC destination or the phone's My_Images folder
To a PC Via Memory Card
To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders.
Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.
Warning: Formatting a memory card will permanently delete all current content.
To transfer pictures (via a memory card), from the SCH-R355C handset, to a PC follow the steps below:
Insert a formatted microSD card into the memory card slot
From the standby screen, press the left soft key for Menu
Select My Folder (6)
Select My Images (5)
Highlight the desired image
Press the right soft key for Options
Select either Move (4) or Copy (5)
Press the left soft key for Yes to confirm moving or copying the image to the memory card
Remove the microSD memory card from the memory card slot
Replace the memory card cover
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo destination, using Windows Explorer
Drag and drop or copy & paste the Photo(s) into the desired destination on the PC
Note: Locked images cannot be copied or moved to a memory card
From a PC Via Memory Card
Insert a formatted memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Connect the memory card reader to the PC’s USB port
You will see a new Removable Disk drive appear, this would be the memory card
Copy the files then paste them in the My_Images memory card folder
Insert the memory card into the SCH-R355C memory card slot
Via Bluetooth
Note: Both devices must support the FTP (File Transfer Profile) in order to use ths method
On the Samsung handset
Turn Bluetooth On
Set the phone’s Bluetooth visibility to On
On the phone with Pictures
While in standby mode, activate Bluetooth by turning it On
Search for new Bluetooth devices
Highlight the SCH-R355C phone name, using the navigation keys
Exchange the PIN Codes on both devices to pair the phones (the default code is “0000”)
Browse for the desired file(s)
Transfer data from phone to phone
On the Samsung handset
Accept exchanging data
The procedure above is the same as with transferring music, all you need to do is to find the location of your music.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
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Question

how come i cant download video?

asked 3 years, 9 months ago
chilesblues
64744
on r355c Full Qwerty Cell Phone
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answer 1
As i have checked your phone do not support downloading videos. Or video file formats.
answered 3 years, 9 months ago
samsung6
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Question

how do you download music to the phone from computer?

samsung sch-4355c
asked 3 years, 9 months ago
ejay
on r355c Full Qwerty Cell Phone
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answer 1
Thank you for your inquiry.
The SCH-R355C handset features different methods to transfer MP3 files to the handset, such as Bluetooth, microSD memory card and download music or ringtones. And I have the methods on how it is done. Please see the procedures below:
To transfer MP3 files (via a memory card), from a PC, follow the steps below:
Insert the formatted memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Connect the memory card reader to the PC’s USB port
You will see a new Removable Disk drive appear, this would be the memory card, or open Windows Explorer
Copy the MP3 files then paste them in the memory card's My Music or My Ringtones folder
Insert the memory card into the SCH-R355C handset's memory card slot
Note: In order to set an MP3 file, located on a memory card, as a ringtone it MUST be located in the My Ringtones folder.
Using USB Data Cable & PC
Confirm the handset's PC Connection is set to USB mode
Insert the microSD memory card into the memory card slot
Connect the USB cable to both the handset & the target PC
Once the USB connection has been established, the handset displays "Connected to PC" and the PC will show a pop-up removable disk box
Click on "Open folder to view files using Windows Explorer" then click OK or open it manually
Right click on Start then left click on Explore to open a second Windows Explorer window
Navigate to the location of the MP3 files then drag and drop them into either the My Music or My Ringtones folder Now it is safe to unplug the USB cable from both the PC & handset to begin playing the MP3 files
Via Bluetooth
On the Samsung handset
Turn Bluetooth On
Set the phone’s Bluetooth visibility to on
On the phone with MP3 files
While in standby mode, activate Bluetooth by turning it on
Search for new Bluetooth devices
Select the SCH-R355C phone
Exchange the PIN Codes on both devices to pair the phones (the default code is “0000”)
Browse for desired MP3 file(s)
Transfer data from phone to phone
On the Samsung handset
Accept exchanging data
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 8 months ago
Samsung8
Samsung8
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Question

How can I transfer the address book from my Blackberry curve to my Samsung R355C via Bluetooth?

asked 3 years ago
jhpierce
27870
on r355c Full Qwerty Cell Phone
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answer 1
Greetings!

Thanks for your question! Please follow the link below for steps on how to pair your device with a BT device.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230739

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
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Question

Where do I go to download the Driver for Vista?

asked 3 years, 5 months ago
Strangeworth
on r355c Full Qwerty Cell Phone
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answer 1
Hi Strangeworth!

Thank you for your inquiry.

Apparently, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the r355c Full Qwerty Cell Phone (SCH-R355) and a personal computer.

However, if you are going to transfer media files between SCH-R355 and computer, please follow the procedures on links below:

For image and videos:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230941

For music files:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=231077

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
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Question

how can i bypass the locked screen on my sch-r355 if i have forgotten my password?

asked 3 years ago
cellguy
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

Thank you for reaching out to us with your question. Regarding your inquiry, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter at www.twitter.com/galaxyssupport or www.twitter.com/samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thank you for your continued support.

Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
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Question

how can I get a phone unlocked?

Phones was taken during school from my nephew...once returned 4-5 months later he has forgotten his password.
asked 2 years, 11 months ago
Anthony13
DeLand, FL
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

Thanks for your inquiry! For this issue, you will need to reach out to your service provider for the unlock code.

Thanks!

Samsung Technical Support Team
answered 2 years, 11 months ago
Samsung10
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Question

I want to access my Outlook email simply and easily

I want to recieve emails from outlook on my SCH-R355 is that possible?
asked 3 years, 5 months ago
Mlovell
on r355c Full Qwerty Cell Phone
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answer 1
Hi Mlovell!

Thank you for your inquiry. You Samsung SCH-R355 doesn't have the configuration to support Outlook sync. You may ask your service provider if they have software or application that will let you access your Outlook in this phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
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Question

How can I listen to my downloaded ringtones using earbuds or headphones without having a memory card?

asked 3 years, 5 months ago
jephrohop
indianapolis
on r355c Full Qwerty Cell Phone
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answer 1
Hi jephrohop,

Thank you for your inquiry.

If you want to listen to the downloaded ringtones that you have using a head phone, just plug it on the phone and locate the files. From the menu, select “My Folders” then choose “My Ringtones” to open the files.

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
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Question

can i get songs off my computer and put them on my cell phone using a sd card if so how

i keep getting the song on the phone but it says it is not supported when i try to play a song
asked 3 years, 5 months ago
epz11
on r355c Full Qwerty Cell Phone
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answer 1
Hi epz11!

Thank you for your inquiry. Please follow the steps below to transfer files from phone to computer or vice versa.

To configure the handset's USB setting follow the steps below:

1. From the standby screen, press the left soft key for Menu
2. Select Settings
3. Select Phone Settings
4. Select PC Connection
5. Highlight either USB Mass Storage or No Connection
6. Press the OK button to save the USB Setting

To transfer file from phone to computer or vice versa.

1. Insert a formatted memory card into the memory card slot
2. Verify the handset PC Connection setting is set to USB Mass Storage
3. Plug the USB data cable into both the phone and PC
4. When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
5. Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
6. Paste the pictures into the PC destination or the phone's My_Images folder

We appreciate your continued interest in Samsung products.

Have a great day.
answered 3 years, 4 months ago
Samsung5
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Question

Is there a way to increase the volume on my SCHR355C phone.? I have already set the volume to HIGH and can't hear it ring in another room and can't he

asked 2 years, 11 months ago
PFOXWF
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
Technical Support
answered 2 years, 11 months ago
SamsungSupport11
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Question

how do i activate the earbuds

asked 2 years, 11 months ago
aaaaa
on r355c Full Qwerty Cell Phone
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answer 1
Hi there,

Thanks for reaching out to us for support.

Please cut and paste the link below into your web browser. There you will find the tutorial "How Do I Attach The Headphones To My TracFone SCH-R355C Phone?"

http://goo.gl/KkZhi

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
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Question

how do I block calls?

asked 3 years, 8 months ago
karenkarg
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

As I have checked the specifications of the SCH-R355 handset, there are no configurable options to block calls using the phone.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 8 months ago
SamsungSupport9
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Question

How can I find and/or change my Bluetooth pairing passkey?

asked 2 years, 11 months ago
jswilli
on r355c Full Qwerty Cell Phone
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answer 1
Hi there,

Thanks for reaching out to us for support.

Please cut and paste the link below into your web browser. There you will find the tutorial "How Do I Pair My TracFone SCH-R355C Phone With A Bluetooth Device?"

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230739

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
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Question

I want to get a 16GB MicroSD Card. What "class" should I get for my R355c phone?

I have seen several different class numbers when looking at 16GB SD Memory Cards and I am confused as to which "class" to get for my phone.
asked 3 years, 5 months ago
Littleleslie43
Alabama
on r355c Full Qwerty Cell Phone
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answer 1
Hi Littleleslie43,

Thank you for your inquiry. You may check the specifications below of a memory card that could work on your phone.

Specifications:
Slot Type: microSD
Card Type: microSD, microSDHC
Max Storage Size: 16GB
Recommended Card Size: 16GB
Folders Created At Format: My Images, My Music

You may also contact your service provider for further information about you inquiry.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
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Question

Does the samsung r355 play video from memory card?

asked 2 years, 11 months ago
rlofton2
on r355c Full Qwerty Cell Phone
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answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
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Question

When I try to use music player, the songs from the sd card load and it freezes on the last song, and the phone restarts. Is this fixable?

asked 2 years, 11 months ago
Actual
Oregon
on r355c Full Qwerty Cell Phone
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answer 1
Hi there,

Thank you for your correspondence! We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/1P7mI

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I down load music

My model is sch-r3556c (st) I don't know if I need a usb cord or what please help! Totally confused!
asked 2 years, 11 months ago
flipflop2
on r355c Full Qwerty Cell Phone
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answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=231077

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/1P7mI

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
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Question

When I go to downloads and enter in all required fields and hit "find it" nothing happens it just stays on that page. how can i get downloads?

i have a samsung qwerty mobile phone. My cell phone provider is straight talk and that is not an option in the drop downs. it is model schr355. model code SCH-R355DAATRF. Why can't i access downloads?
asked 2 years, 11 months ago
hvoorhees
Eau Claire WI
on r355c Full Qwerty Cell Phone
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answer 1
Thanks for your question!

Regarding your concern, there currently are no downloads available for your device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/1P7mI

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
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Question

how do i fix the black screen that read usb download mode

asked 2 years, 11 months ago
ksplayer
on r355c Full Qwerty Cell Phone
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answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/1P7mI

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
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