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Customer Questions & Answers for
samsung r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

speaker phone mode for sch-r355c

asked 3 years, 2 months ago
drgadg8
on r355c Full Qwerty Cell Phone
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answer 1
Hi drgadg8!

Thank you for your inquiry.

For you to enable the speakerphone on the r355c Full Qwerty Cell Phone (SCH-R355), press the Speakerphone button, located above the green SEND key, functions as the Speakerphone button. Press it to enable the phone’s Speakerphone. The speakerphone icon will appear in the top left corner of the display. Press it again to disable the Speakerphone for privacy.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
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Question

what format should i use for pictures on the samsung r355c?

i have tried jpeg, bitmap, and Gif....... Please advise and thanks in advance
asked 3 years, 2 months ago
Anonymous
on r355c Full Qwerty Cell Phone
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answer 1
Hi charleswgreer!

Thank you for your inquiry. You can check the compatible file type for the phone below.

File Types:
JPG
PNG
GIF
BMP

Resolution Settings:
1600 X 1200
1280 X 1024
1280 X 960
1182 X 864
1024 X 768
800 X 600
640 X 480
320 X 240
176 X 144
160 X 120
128 X 96

Usability:
Wallpaper
Caller ID Image
Picture Mail
Auto Scalable

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
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Question

How do I change back and forth from text to being online on my r355

I DID IT ONCE AND DON'T KNOW WHAT I PUSHED
asked 3 years, 1 month ago
bedpan
on r355c Full Qwerty Cell Phone
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answer 1
Hi bedpan!

Thank you for your inquiry.

To connect to the internet follow this step:

-- From the standby screen, press right softkey for Browser

Note: Please consult with your service provider for all inquiries regarding the MOBILE WEB feature on the TracFone SCH-R355C handset.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung5
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Question

why wont my battery stay charged

do i need a new battery or do i need a new phone or charger?
asked 3 years, 1 month ago
matteo
on r355c Full Qwerty Cell Phone
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answer 1
Hi matteo!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung5
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Question

FORGOT UNLOCK PASSWORD

asked 3 years, 6 months ago
DEBBIEBOO
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, what we can offer for the phone would be the default password which could be the last four digit of your mobile phone number.

We do not have any option to retrieve the previous password that you have set on your SCH-R355 handset.

If the default codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot to unlock the phone in a timelier manner that we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 6 months ago
Samsung7
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Question

what is nthe bluetooth passkey for samsung355

asked 3 years, 1 month ago
missy77252
on r355c Full Qwerty Cell Phone
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answer 1
Hi missy77252!

Thanks for reaching out! Below is information regarding the various lock codes to enable assessment of which scenario best applies to the situation. Once that is determined, it also outlines the appropriate contact information for resolution.

Phone Lock (User Lock)
Required to enable utilization of the handset, regardless of the Service Provider or SIM Card manufacturer. This feature protects the handset from unauthorized users.
Saved on the Handset
Contact Samsung - Toll Free: 1-888-987-4357

PIN1 (Personal Identification Number 1)
Used to limit access to the SIM.
Saved on the SIM Card
Contact Service Provider:

PIN2 (Personal Identification Number 2)
Used for special network services like FDN (Fixed Dialing Number) for example.
Saved on the SIM Card
Contact Service Provider:

PUK1 (Pin Unlock Key 1)
Required to unlock Pin1 when Pin1 is entered 3 times incorrectly
Saved on the SIM Card
Contact Service Provider:

PUK2 (Pin Unlock Key 2)
Required to unlock Pin2 when Pin2 is entered 3 times incorrectly.
Saved on the SIM Card
Contact Service Provider:

NCK (Network Control Key)
Required to release the Service Providers network lock. This code is proprietary to the Service Provider.
Saved on the Handset
Contact Service Provider:

SIM Lock
Restricts access to handset by "binding" the SIM to the handset. In other words, replacing the SIM card with a different SIM will still produce a password prompt.
Saved on the Handset

For you to pair the r355c Full Qwerty Cell Phone (SCH-R355) with a Bluetooth device, please follow the steps below:

1. Place the Bluetooth device in discoverable mode. Check manual of the Bluetooth headset on how you can set the Bluetooth headset into discoverable mode.
Setting the phone to visible mode: Menu > Tools > Bluetooth > Bluetooth Settings > Discovery mode > On > Save
2. While in standby mode, press the left soft key for Menu.
3. Select Tools.
4. Select Bluetooth.
5. Select Registered List.
6. Press OK to Add New Device.
7. Press the left soft key for Yes to turn Bluetooth On.
8. Press the OK key on the “Place device you are connecting to in discoverable mode” prompt to search for devices.
9. Highlight the desired Bluetooth Device, using the navigation keys, and press the OK key to Pair the devices.
10. Enter Passkey "0000" and press OK key, the handset will display a brief message stating pairing.
11. Using the navigation keys, select the Bluetooth device, and press the OK button.

Please Note: The first time you try to pair with another handset, you and the owner of the other handset must enter the same PIN. Once the handsets are paired, you will not need to use the PIN again.

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
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Question

How do I answer call waiting on my Samsung phone?

asked 3 years, 10 months ago
ddallas9
on r355c Full Qwerty Cell Phone
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answer 1
Please contact your service provider for further assistance.
answered 3 years, 7 months ago
SamsungBryanA
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Question

Can I connect my notebook computer to the internet using my cell phone?

asked 3 years, 10 months ago
dbrysk
33606
on r355c Full Qwerty Cell Phone
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answer 1
Please contact your service provider for further assistance
answered 3 years, 7 months ago
SamsungBryanA
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Question

How do you lock the phone?

When I put the phone in my holster, eventually the browser gets activated. I would like to lock phone prior to putting it in the phone holder. Currently, I turn the phone off when I holster it, which kind of defeats the pupose.
asked 3 years, 1 month ago
Leam
on r355c Full Qwerty Cell Phone
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answer 1
Hi Leam,

Thanks for reaching out to us for support.

The SCH-R355C handset features three different kinds of locks, Phone Lock, Manual Lock, and Auto Key Lock

1. Phone Lock

To enable, change or delete the phone lock follow the steps below:

From the standby screen, press Menu
Select Settings (9)
Select Phone Settings (5)
Select Security (3)
Enter the Lock Code (Default is last 4 digits of the cell phone number
Select Lock Phone (1)
Highlight the desired Phone Lock setting, using the navigation keys, from the folllowing:
Lock — The phone locks immediately and stays locked until you enter the lock code
Unlock — The phone remains unlocked
On Power Up — The phone locks automatically the next time your phone is powered on and stays locked until you enter the lock code
Press the OK button to Save the Phone Lock setting

The handset's Phone Lock feature, when enabled, blocks all outgoing calls except those to 911. You can lock the phone manually, or set the phone to lock automatically when turned on. In Phone Lock mode, you can answer calls, but the phone must be unlocked to place calls (except to emergency numbers).

2. Manual Lock

To manually lock the handset's keys simply press and Hold the Space key. To unlock the keys press the left soft key for Unlock then press the Space key.

3. Auto Key Lock

To enable or disable the Auto Key Lock follow the steps below:

From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select Auto Key Lock (8)
Highlight either On or Off, using the navigation keys
Press the OK button to Save the Auto Key Lock Setting

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
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Question

how do you get to call fowarding?

i need to know how to get to call forwarding, and fast!
asked 3 years, 1 month ago
Anonymous
jemison, al
on r355c Full Qwerty Cell Phone
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answer 1
Hi!

Thank you for your inquiry! And your patience :)

Here is how to set up and perform call forwarding:

1.Tap the Phone tab.
2.Enter *72; for this example, tap * to prompt it to fill in.
3.Enter the 10-digit phone number that the call should forward to; for this example, tap 9 to prompt one to fill in.
4.Tap the Call icon.A tone will confirm the Call Forwarding activation and the call will automatically end.
5.To disactivate Call Forwarding, tap the Phone tab.
6.Enter *720; for this example, tap * to prompt it to fill in.
7.Tap the Call icon.
A tone will confirm the disactivation, and the call will automatically end.
8.Done!

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
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Question

how do i transfer pics on my phone to my computer

asked 3 years, 1 month ago
rht59
phoenix az
on r355c Full Qwerty Cell Phone
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answer 1
Hi rht59!

Thank you for your inquiry! We appreciate your patience. To carry this out, you will need a USB cable. Once you have obtained that, please connect your device to your PC and you will be able to transfer them successfully.
If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
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Question

HOW DO I GET PHOTOS OFF MY SAMSUNG PHONE TO MY COMPUTER USING USB?

asked 3 years, 1 month ago
KROMETOES
on r355c Full Qwerty Cell Phone
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answer 1
Hi KROMETOES,

Thank you for your inquiry! We appreciate your patience regarding your issue with the SCH-R355.

Please copy + paste the following link in to your browser to ensure that you are following the correct procedure: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230941#Via USB Cable

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

sch-r355c phone calls out but will not receive calls

could I be forewardin gall calls somehow . how can I receive calls again?

/
asked 3 years, 1 month ago
bruno4725
akron oh
on r355c Full Qwerty Cell Phone
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answer 1
Hi Bruno-

It sounds like you have call forwarding set. Please contact your service provider for assistance with that matter or copy and paste this link into your browser. http://bit.ly/lfhL13

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport12
0points
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Question

what is a heap check when trying to access the camera?

asked 3 years, 6 months ago
princezz
on r355c Full Qwerty Cell Phone
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answer 1
Hi princezz!

Thank you for your inquiry. Regarding this concern, You may also try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
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Question

Where do I Obtain an owners manual? I tried the Samsung site to no avail.

asked 3 years, 10 months ago
rr3350
Chattanooga, TN
on r355c Full Qwerty Cell Phone
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answer 1
http://www.net10.com/Common/Both/Digital_Assets/14499.pdf
answered 3 years, 7 months ago
TopDoug
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Question

Where can I download the 355C manual?

asked 3 years, 9 months ago
dawnsie
MA
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

The manual for the SCH-R355C can be downloaded from the Samsung website.

However, we are still updating our website due to the new phones and products released.

As soon as we're done with the website update all the manuals, software and support for this phone will be uploaded immediately for download.

Once it becomes available for download, you just need to enter the model code of the phone on the search box and it will give you the link on where to download the manual.
answered 3 years, 7 months ago
Samsung4
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Question

My phone will not check my email. I have hotmail and Gmail, it will not open either. I have had cheaper phones from you that I could check my email

Please let me know what is wrong
asked 3 years, 1 month ago
psrayburn
Mississippi
on r355c Full Qwerty Cell Phone
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answer 1
Hi there,

Thanks for reaching out to us for support.

First off, I want you to try a soft reset. Power down the phone, remove the battery for 1-2 minutes, and then re-insert, power up. Should that not work, please read the following:

While the TracFone SCH-R355C handset does not have a configurable POP3 or IMAP4 application, via it's Mobile Web service there is a Mobile Email feature available. This feature provides, with certain E-Mail services, the opportunity to receive "new mail" alerts with shortcut access to your Inbox to read, delete, and respond to your e-mail as if you were on your PC.

For further assistance with the use of this wireless service please contact your service provider.

To access the E-Mail from your Browser, follow the steps below:

From the standby screen, press the right softkey for Browser
Select Email and Networking
Select from the following Email options:
Hotmail
Yahoo! Mail
Gmail
Using navigation keys, login by entering Username and Password and select Sign in

Copy + Paste this link in to your browser for further information: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=232682

You may also be able to find an alternative client for using email (checking your inbox,etc) via a 3rd party app in the Android Market: https://market.android.com/

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
SamsungSupport11
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Question

After months of accessing Hotmail from the browser, I now get an error message that Windows Live requires java script to access Hotmail. How to fix ?

asked 3 years, 1 month ago
willie01
north carolina
on r355c Full Qwerty Cell Phone
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answer 1
Hi there,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
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Question

why does this phone not able to download software or apps?

the phone was and is a big dissapointment
asked 3 years, 1 month ago
jscaia
on r355c Full Qwerty Cell Phone
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answer 1
Greetings!

Thanks for reaching out! Regarding your concern, we recommend you to contact your Service Provider for compatible applications you can download on your phone.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
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Question

what is the security code for my phone

asked 3 years, 6 months ago
Augulan
texas
on r355c Full Qwerty Cell Phone
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answer 1
Hi Augulan,

Thank you for your inquiry. Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000.

If it won’t work, we would be glad to give you further assistance in resetting the phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
SamsungSupport9
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