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Customer Questions & Answers for
r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

can i get songs off my computer and put them on my cell phone using a sd card if so how

i keep getting the song on the phone but it says it is not supported when i try to play a song
asked 3 years, 9 months ago
epz11
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi epz11!

Thank you for your inquiry. Please follow the steps below to transfer files from phone to computer or vice versa.

To configure the handset's USB setting follow the steps below:

1. From the standby screen, press the left soft key for Menu
2. Select Settings
3. Select Phone Settings
4. Select PC Connection
5. Highlight either USB Mass Storage or No Connection
6. Press the OK button to save the USB Setting

To transfer file from phone to computer or vice versa.

1. Insert a formatted memory card into the memory card slot
2. Verify the handset PC Connection setting is set to USB Mass Storage
3. Plug the USB data cable into both the phone and PC
4. When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
5. Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
6. Paste the pictures into the PC destination or the phone's My_Images folder

We appreciate your continued interest in Samsung products.

Have a great day.
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I want to get a 16GB MicroSD Card. What "class" should I get for my R355c phone?

I have seen several different class numbers when looking at 16GB SD Memory Cards and I am confused as to which "class" to get for my phone.
asked 3 years, 9 months ago
Littleleslie43
Alabama
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Littleleslie43,

Thank you for your inquiry. You may check the specifications below of a memory card that could work on your phone.

Specifications:
Slot Type: microSD
Card Type: microSD, microSDHC
Max Storage Size: 16GB
Recommended Card Size: 16GB
Folders Created At Format: My Images, My Music

You may also contact your service provider for further information about you inquiry.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i download mp3s to my phone it is a sch-r335c?

r
asked 3 years, 11 months ago
taby
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Here's a link for instructions on how to transfer MP3 files to your phone from a pc:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=231077

Thanks for writing!
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can images on the SCH355c be sent to a Bluetooth Printer

asked 3 years, 9 months ago
ganitjam
Nebraska
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ganitjam!

Thank you for your inquiry. There is no option on the phone to send the image on a Bluetooth printer, because the phone doesn't have a Bluetooth Basic Printing Profile (BPP). However, you can print the pictures on the phone by transferring the files to the computer and then from the computer you may now print it to the printer. You may use this link below to transfer files between phone and computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230941#Via Bluetooth

We thank you for your patronage of Samsung products.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

HOW DO I USE SPELL CHECK TO WORK WHILE TEXTING?

WHILE TEXTING DOES THIS MODEL HAVE SPELL CHECK?
asked 3 years, 9 months ago
205GROMEK
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 205GROMEK!

Thank you for your inquiry.

Regarding about your concern, upon checking the specifications and settings on the r355c Full Qwerty Cell Phone (SCH-R355), the device does not have this feature.

However, you can change the default text entry on the SCH-R355 handset. Please follow the step below on how:
1. While in standby mode, press the left soft key for Menu.
2. Select Messages.
3. Select Msg Settings.
4. Select General.
5. Select Entry Mode.
6. Highlight the desired Text Entry Mode from the following:
• Abc
• ABC
• 123/Sym
7. Press the OK button to save the Text Entry Mode setting.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do you upload music?

asked 3 years, 9 months ago
Babygirl12309
Indiana
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Babygirl12309,

Thank you for your inquiry.

The SCH-R355 features different methods of transferring music (MP3) files to the handset. One of the methods is through memory card.

To transfer MP3 files (via a memory card), from a computer to the handset requires having a Memory Card, Memory Card Adaptor & Memory Card Reader. The memory card must first be formatted, by the handset, in order for the handset to create the playable download folders.

Caution: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

To transfer MP3 files (via a memory card), from a computer, follow the steps below.

1. Insert the formatted memory card into the memory card adaptor.
2. Insert the memory card adaptor into the memory card reader.
3. Connect the memory card reader to the computer’s USB port.
4. You will see a new Removable Disk drive appear, this would be the memory card, or open Windows Explorer.
5. Copy the MP3 files then paste them in the memory card's My_Music or My_Ringtones folder.
6. Insert the memory card into the handset's memory card slot.

Ringtones and more may be downloaded from your service provider using the browser. Please contact your service provider for all inquiries regarding downloads.

You may also check the link below for more details about transferring music files into the phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=231077#Via Bluetooth

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Can I get Pandora on my phone?

I have a r355c Full Qwerty Cell Phone
asked 3 years, 8 months ago
fbpresher
Chapman, Kansas
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi fbpresher!

Thank you for your inquiry. The phone doesn't support to have the Pandora application. However, you may contact your service provider if they have an option to have it on your Samsung SCH-R355C. You may try to ask them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do you make phone ring and vibrate at same time?

I can make phone either vibrate or ring but not both at same time. How can I do this?
asked 3 years, 9 months ago
jveizer
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jveizer.

Thank you for your inquiry. While we would like to assist you in your request, this is something that would be best addressed by your service provider. Please contact your service provider’s customer service department for additional information.

We thank you for your patronage of Samsung products.

Have a great day.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

my child locked my phone and I do not know the code I have tired the last 4 of my cell phone but some how she changed the code can you please help me

asked 3 years, 8 months ago
hscaulder
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi hscaulder!

Thank you for your inquiry.

We can best assist you with your inquiry by calling the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in unlocking your phone.

We appreciate your time writing us here at Samsung!
answered 3 years, 8 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Does this model feature taking videos?

asked 3 years, 10 months ago
madmaclbs
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Although the TracFone SCH-R355C features a built-in camera, there are no configurable options available to record or playback videos.

Thank you.
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I email pictures taken with my phone? Not text messaging, but actual emails?

asked 3 years, 8 months ago
CariBear87
florida
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi CariBear87!

Thank you for your inquiry.

We can best assist you with your inquiry by calling the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions.

We appreciate your time writing us here at Samsung!
answered 3 years, 8 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

i forgot my password to unlock my phone, can anyone help???

asked 3 years, 9 months ago
Lawson
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Lawson,

Thank you for your inquiry. Please try to use the default pass code to unlock your phone. Default pass code is the last 4 digits of your mobile phone number.

If it won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I download my phone photos?

asked 3 years, 10 months ago
marleyo9
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Do you want to download your pictures into your computer? The Samsung SCH-R355 has a capability to transfer files from phone into your computer using the mass storage.

To configure the handset's USB setting follow the steps below:

1. From the standby screen, press the left soft key for Menu
2. Select Settings
3. Select Phone Settings
4. Select PC Connection
5. Highlight either USB Mass Storage or No Connection
6. Press the OK button to save the USB Setting

To transfer pictures between the phone and a PC follow the steps below:

1. Insert a formatted memory card into the memory card slot
2. Verify the handset PC Connection setting is set to USB Mass Storage
3. Plug the USB data cable into both the phone and PC
4. When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
5. Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
6. Paste the pictures into the PC destination or the phone's My_Images folder

Have a great day.
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do I lock the keypad

asked 3 years, 8 months ago
susanv
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi susanv,

Thank you for your inquiry.

The SCH-R355C handset features different kinds of locks. It includes Manual Lock, Auto Key Lock and Phone Lock. Kindly check the details below on how to use the different locks.

Manual Lock
To manually lock the handset's keys simply press and hold the space key. To unlock the keys press the left soft key for unlock then press the space key.

Auto Key Lock
To enable or disable the Auto Key Lock follow the steps below.

1. From the standby screen, press the left soft key for Menu.
2. Select Settings (9).
3. Select Phone Settings (5).
4. Select Auto Key Lock (8).
5. Highlight either On or Off, using the navigation keys.
6. Press the OK button to Save the Auto Key Lock Setting.

Phone Lock
The handset's Phone Lock feature, when enabled, blocks all outgoing calls except those to 911. You can lock the phone manually, or set the phone to lock automatically when turned on. In Phone Lock mode, you can answer calls, but the phone must be unlocked to place calls (except to emergency numbers).

To enable, change or delete the phone lock follow the steps below:

1. From the standby screen, press Menu.
2. Select Settings (9).
3. Select Phone Settings (5).
4. Select Security (3).
5. Enter the Lock Code (Default is last 4 digits of the cell phone number).
6. Select Lock Phone (1).
7. Highlight the desired Phone Lock setting, using the navigation keys, from the folllowing:
◦Lock- the phone locks immediately and stays locked until you enter the lock code.
◦Unlock- the phone remains unlocked.
◦On Power Up- the phone locks automatically the next time your phone is powered on and stays locked until you enter the lock code.
8. Press the OK button to save the Phone Lock setting.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

What are the call restricions for this phone?

Does this phone do three way
asked 3 years, 10 months ago
Bigbird2461
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

To Make a Conference Call, between yourself and two other callers, on the handset follow the steps below:

1.While in standby mode, dial the number for the first party, then press SEND
2.When connected, ask them to remain on the line.
3.Press the SEND key to place them on hold.
4.Dial the second party’s phone number and press SEND.
5.When the second party answers, press SEND to connect all three parties.
Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

Note: For handsets which support more than 3 individuals on one call, repeat steps 1 through 5 until all parties are connected.

For more information on 3 Way Calling, Conference Calling and call restrictions contact your service provider.

Happy Holidays!
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

I have a samsung R355C I lost my manual,do know were I can get one.

asked 3 years, 10 months ago
wesleyp
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. We're sorry to hear you lost the copy of your manual. However, you can check for the availability of a manual copy from your Service Provider since we do not have the downloadable manual on our website as of the moment.

Have a good day.
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I have a Samsung R355c. I can only text 160 characters at the time. Is there any way I can change that?

asked 3 years, 10 months ago
JuJu72
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi JuJu72!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter. You may ask them to configure the settings of EMS or the Extended Messaging Service on your Samsung R355c.

Thank you for your continued interest in Samsung products.
answered 3 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Transfering photos

Is there any way to transfer the pictures off of my phone to my pc via usb without having a sd card?
asked 3 years, 10 months ago
FroggP
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. If you would like to transfer pictures from your Tracfone to a PC without using an SD card is via bluetooth. If your are to use a USB cable, you would need to have a memory card in your phone.

Via Bluetooth

Note: Both devices must support the FTP (File Transfer Profile) in order to use this method.

1. On the Samsung handset
2. Turn Bluetooth On
3. Click here for instructions
4. Set the phone’s Bluetooth visibility to On.

To enable or disable Bluetooth follow the steps below:
1. While in standby mode, press Menu button
2. Select Tools (8)
3. Select Bluetooth (1)
4. Select Bluetooth Settings (2)
5. Select to either Enable or Disable (1)

On the phone with Pictures
1. While in standby mode, activate Bluetooth by turning it On
2. Search for new Bluetooth devices
3. Highlight the SCH-R355C phone name, using the navigation keys
4. Exchange the PIN Codes on both devices to pair the phones (the default code is “0000”)
5. Browse for the desired file(s)
6. Transfer data from phone to phone.

On the Samsung handset.
1. Accept exchanging data.
Note: For information or assistance related to configuration, specifications and instructions of the Non-Samsung device please contact the manufacturer of said device.

Happy Holidays.
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I connect my phone bluetooth

Having trouble pairing to my cars cd player. I can get it to connect sometime but can't use the phone via bluetooth connection. Is there an update I should know about? I'm able to connect with my other phone without any problems.
asked 3 years, 10 months ago
wendell48
Alabama
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi wendell48!

Sorry for the inconvenience.

Here's a link on the exact instructions on pairing your phone with a different device via Bluetooth:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230739

NOTE: We do not guarantee that

third party devices will

always work on your phone.

You may also do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call your service provider for further assistance in troubleshooting your TracFone phone.

We appreciate your time writing us here at Samsung!
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how can I play an .wmv attachment in an email on my phone

when im checking my email from my phone thats got a .wmv attachment, i get an error message "unsupported file type" when I try to play it. is there a download i need to have?
asked 3 years, 8 months ago
hewilson425
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi hewilson425!

Thank you for your inquiry.

The .wmv file is not supported of the Samsung SCH-R355C.

Please check the website below for the supported media files of the phone http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=232716

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
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