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Customer Questions & Answers for
r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

How can the contacts file be reset?

I transferred several additional contacts to r355c via bluetooth from another phone. Now, each time I try to access my contacts(find) the phone resets itself as if turned off then on again. Appears to work ok otherwise. The call register still identifies calls the way contacts were entered.
asked 3 years, 9 months ago
paull80
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi paull80!

Thank you for your correspondence. You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I access Instant Messaging?

asked 3 years, 9 months ago
gfamily
Washington
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.Reagarding your concern, the TracFone SCH-R355C handset is not preloaded for support of popular instant messaging services.However, you may be able to download full featured applications over the air including games, personalized ringtones, pictures, and others which allow you to send and receive instant messages and email, or browse the web to catch up on all the latest news.

To use this feature, you must subscribe to your service provider’s message service. Please contact your service provider for more information.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

what are the apps i can download for my sch r355c?

asked 3 years, 9 months ago
Daking
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, we recommend you to contact your Service Provider for compatible applications you can download on your phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

MY USB MASS STORAGE HAS STOPPED WORKING PROPERLY.

asked 3 years, 9 months ago
NANA1
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Nana!

Provided here below is a link, to guide you on using your phone as a mass storage. Also please check if the bluetooth feature is turned off. Please try to use different USB ports for the cable.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230941

Note: If this will still not resolve the issue, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

what is the security code for my phone

asked 3 years, 9 months ago
Augulan
texas
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Augulan,

Thank you for your inquiry. Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000.

If it won’t work, we would be glad to give you further assistance in resetting the phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I have a samsung sch-r355c and when I send text messages it does not save them to my outbox is their any way you can help me resolve this problem.

I have sent around 100 or more text and it has only saved about 10 to15 to my outbox and it has not sent all of them and I have to retype them over and over instead of just going to my outbox and resending them. THANKS ALOT
asked 3 years, 9 months ago
Grizzly1973
La follette, TN
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Grizzly!

There is really no configurable option on the settings of the phone to expand the saving capacity on the outbox.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I recently got this phone from Straight Talk, reconditioned, but I am having trouble trying to get the upper symbols on the keyboard.

I thought that you use the shift key, but it doesn't seem to work right...don't know if the phone is defective, or 'operator error'?
asked 3 years, 9 months ago
DebJ1953
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hold the button down about 2 seconds.
answered 3 years, 9 months ago
wendell48
Alabama
0points
0out of 0found this answer helpful.
Question

Need to connect to my current yahoo.com account

I am having ALOT of trouble accessing my current yahoo account, and when I try to register I get a message that I have to have a new yahoo.com account. All I need is to be able to get my emails on the go. How do I go about connecting to yahoo under my current account? When I attempt it on my phone I get an error message.
asked 3 years, 9 months ago
Mystiward
Anniston, AL
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mystiward!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

The SCH-R355C handset does not have a configurable POP3 or IMAP4 application, via it's Mobile Web service there is a Mobile Email feature available. This feature provides, with certain E-Mail services, the opportunity to receive "new mail" alerts with shortcut access to your Inbox to read, delete, and respond to your e-mail as if you were on your PC.

For further assistance with the use of this wireless service please contact your service provider to setup your email account on the SCH-R355C handset.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

What's the best way to import my contacts?

asked 3 years, 9 months ago
Biagio
Rapid City, SD
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Biagio!

Thank you for your inquiry. Regarding of importing contacts to the phone, you may have to contact your service provider which is Verizon for further assistance. You may call up their Customer Care toll free number at 1-800-922-0204.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I download my phone photos?

asked 3 years, 10 months ago
marleyo9
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Do you want to download your pictures into your computer? The Samsung SCH-R355 has a capability to transfer files from phone into your computer using the mass storage.

To configure the handset's USB setting follow the steps below:

1. From the standby screen, press the left soft key for Menu
2. Select Settings
3. Select Phone Settings
4. Select PC Connection
5. Highlight either USB Mass Storage or No Connection
6. Press the OK button to save the USB Setting

To transfer pictures between the phone and a PC follow the steps below:

1. Insert a formatted memory card into the memory card slot
2. Verify the handset PC Connection setting is set to USB Mass Storage
3. Plug the USB data cable into both the phone and PC
4. When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
5. Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
6. Paste the pictures into the PC destination or the phone's My_Images folder

Have a great day.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

What are the call restricions for this phone?

Does this phone do three way
asked 3 years, 10 months ago
Bigbird2461
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

To Make a Conference Call, between yourself and two other callers, on the handset follow the steps below:

1.While in standby mode, dial the number for the first party, then press SEND
2.When connected, ask them to remain on the line.
3.Press the SEND key to place them on hold.
4.Dial the second party’s phone number and press SEND.
5.When the second party answers, press SEND to connect all three parties.
Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

Note: For handsets which support more than 3 individuals on one call, repeat steps 1 through 5 until all parties are connected.

For more information on 3 Way Calling, Conference Calling and call restrictions contact your service provider.

Happy Holidays!
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

I have a samsung R355C I lost my manual,do know were I can get one.

asked 3 years, 10 months ago
wesleyp
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. We're sorry to hear you lost the copy of your manual. However, you can check for the availability of a manual copy from your Service Provider since we do not have the downloadable manual on our website as of the moment.

Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Transfering photos

Is there any way to transfer the pictures off of my phone to my pc via usb without having a sd card?
asked 3 years, 10 months ago
FroggP
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. If you would like to transfer pictures from your Tracfone to a PC without using an SD card is via bluetooth. If your are to use a USB cable, you would need to have a memory card in your phone.

Via Bluetooth

Note: Both devices must support the FTP (File Transfer Profile) in order to use this method.

1. On the Samsung handset
2. Turn Bluetooth On
3. Click here for instructions
4. Set the phone’s Bluetooth visibility to On.

To enable or disable Bluetooth follow the steps below:
1. While in standby mode, press Menu button
2. Select Tools (8)
3. Select Bluetooth (1)
4. Select Bluetooth Settings (2)
5. Select to either Enable or Disable (1)

On the phone with Pictures
1. While in standby mode, activate Bluetooth by turning it On
2. Search for new Bluetooth devices
3. Highlight the SCH-R355C phone name, using the navigation keys
4. Exchange the PIN Codes on both devices to pair the phones (the default code is “0000”)
5. Browse for the desired file(s)
6. Transfer data from phone to phone.

On the Samsung handset.
1. Accept exchanging data.
Note: For information or assistance related to configuration, specifications and instructions of the Non-Samsung device please contact the manufacturer of said device.

Happy Holidays.
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I connect my phone bluetooth

Having trouble pairing to my cars cd player. I can get it to connect sometime but can't use the phone via bluetooth connection. Is there an update I should know about? I'm able to connect with my other phone without any problems.
asked 3 years, 10 months ago
wendell48
Alabama
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi wendell48!

Sorry for the inconvenience.

Here's a link on the exact instructions on pairing your phone with a different device via Bluetooth:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230739

NOTE: We do not guarantee that

third party devices will

always work on your phone.

You may also do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call your service provider for further assistance in troubleshooting your TracFone phone.

We appreciate your time writing us here at Samsung!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

What mobile operating system does the r355c use?

I can't find the information listed in the owners' manual or online. Can someone help? Thanks.
asked 3 years, 9 months ago
Wison
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Wison!

Thank you for your inquiry.

Regarding about your concern, the r355c Full Qwerty Cell Phone (SCH-R355) has released software of CK21 developed by Qualcomm.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I add images from a memory card to my phone?

asked 3 years, 9 months ago
leischen001
43420
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi leischen001,

Thank you for your inquiry. Regarding your concern, you may transfer your files using the steps provided below.

To transfer pictures between the phone and a PC follow the steps below:

1. Insert a formatted memory card into the memory card slot

To format a memory card follow the steps below:

1. Insert the memory card into the handset
2. Click here for instructions
3. From the standby screen, press the left soft key for Menu
4. Select Settings (9)
5. Select Memory Info (6)
6. Select Card Memory (3)
7. Select Format Card (4)
8. Press the left soft key for Yes to confirm Formatting the Memory Card

2. Verify the handset PC Connection setting is set to USB Mass Storage
To configure the handset's USB setting follow the steps below:

1. From the standby screen, press the left soft key for Menu
2. Select Settings (9)
3. Select Phone Settings (5)
4. Select PC Connection (7)
5. Highlight either USB Mass Storage or No Connection
6. Press the OK button to save the USB Setting

3. Plug the USB data cable into both the phone and PC
4. When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it.
5. Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard.
6. Paste the pictures into the PC destination or the phone's My_Images folder.

We appreciate your continued interest in Samsung products. Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When I dial a phone number a voice comes on to tell me how many hours and minutes I have left. Can I change this?

I would like to adjust it to alert me when I am down to my last hour, not alert me when I have over 15 hours left. Can this be adjusted for?
asked 3 years, 10 months ago
smacsparran
Tremonton, Utah
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Please coordinate with your service provider with regard to adjusting the notification on how many minutes is consumed on your phone plan. This is a feature from the network and not from the phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I make a conference or 3-way call on the Samsung R355C?

asked 3 years, 10 months ago
amandaidella
Michigan City, IN
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

To Make a Conference Call, between yourself and two other callers, on the handset follow the steps below:

While in standby mode, dial the number for the first party, then press SEND
When connected, ask them to remain on the line.
Press the SEND key to place them on hold.
Dial the second party’s phone number and press SEND.
When the second party answers, press SEND to connect all three parties.
Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

Note: For handsets which support more than 3 individuals on one call, repeat steps 1 through 5 until all parties are connected.

For more information on 3 Way Calling and Conference Calling see your service provider.

Thanks for writing us here at Samsung!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How can I sync contacts on my r335cst? I have a data cable (USB).

asked 3 years, 9 months ago
kevishnu
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

You may contact your service provider and ask for assistance in using the Back up Assistant Software where you can transfer your contacts from your computer to your phone.

Thanks for writing!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

facebook account sms

Facebook has been unable to send code to my phone to acivate my sms
asked 3 years, 9 months ago
cmooser
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cmooser!

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling your network provider Support Center, as they can help you activate Facebook SMS on the r355c Full Qwerty Cell Phone (SCH-R355).

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
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