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Customer Questions & Answers for
samsung r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

is there any programs or updates that will help me transfer music from my computer to my phone faster

i have a r355 qwerty phone
asked 3 years, 4 months ago
jmesmer
on r355c Full Qwerty Cell Phone
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answer 1
Hi jmesmer!

Thank you for your inquiry.

As of now, there is no available update for this phone model. You may however refer to the link below for the different ways you can transfer music from the computer to the phone or vice versa.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=231077

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport11
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Question

How do I zoom or view my pictures in full screen?

When I take a picture and open the folder and click on the picture I want to view its not much bigger than the thumbnail. How do I view it full screen or at least zoom in?
asked 3 years, 4 months ago
Mememememe
on r355c Full Qwerty Cell Phone
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answer 1
Hi Mememememe,

Thank you for your inquiry. Regarding your concern, the zoom option on your pictures is only available if pictures are taken between 1280 x 960, 640 x 480, 320 x 240 and 176 x 144.

The zoom is disabled in the default (1280 x 960) Resolution.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 4 months ago
SamsungSupport9
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Question

Does the Samsung SCH-R355 have room for street address, city and state in contacts?

Does the Samsung SCH-R355 have room for the street address, city and state in contacts
asked 3 years, 8 months ago
Craig23
on r355c Full Qwerty Cell Phone
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answer 1
You've just pinpointed the biggest problem with this phone. Unbelievably for a business phone with QWERTY keyboard, there are NO fields for address information OR the ability to select what kind of number you are saving in contacts. For example, if you have more that one residence number to add, you are out of luck. You can ONLY add 1!

I encourage you to post a question on this forum to Samsung asking "When will Samsung do a firmware upgrade so that contacts can include address information and the ability to add multiple numbers for the same location?"

I know I am!

Peace,

- JC
answered 3 years, 8 months ago
nightrocket
Minnesota
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Question

how do i get a cable for mp3 player?

asked 3 years, 4 months ago
beab
on r355c Full Qwerty Cell Phone
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answer 1
Hi beab!

Thank you for your inquiry.

Are you referring to the hands-free headset that you can use on the r355c Full Qwerty Cell Phone (SCH-R355)?

Regarding your concern, if you want to purchase compatible accessories, please contact our Accessories Department, as they will be able to answer any questions you might have about accessories, compatibility or how they work.

You can reach the Accessories Department by dialing toll-free 1-800-757-0280 and choosing option: 2 to purchase genuine Samsung Accessories.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
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Question

called to transfer phones, they say my phone is unatherised, how do i fix that?

i bought it used, from a yard sale so i have no proof of purchase and i dont understand how it could be unatherised (not scanned properly when purchased). its a samsung sch-r3553c(st) phone
asked 3 years, 4 months ago
annawisdom
shelton washington
on r355c Full Qwerty Cell Phone
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answer 1
Hi annawisdom!

Thank you for your inquiry.

Those are one of the disadvantages of phones bought from a yard sale.

Unlocking the phone to use it for a different network requires permission from your current service provider as we hold a proprietary licensing agreement with them.

Contact the original service provider of the for assistance on how to unlock it using the unlock code they will provide.

We appreciate your time writing us here at Samsung!
answered 3 years, 4 months ago
SamsungSupport12
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Question

How do I move my address book from my SD card to my phone book

asked 3 years, 4 months ago
Julee
on r355c Full Qwerty Cell Phone
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answer 1
Hi Julee!

Thank you for your inquiry.

There is no configurable option on the settings of the SCH-R355, to save your contacts from the SDcard to the phone. If you want to download these contacts to the phone, try to coordinate with your service provider.
Verizon. (800-922-0204)

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport11
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Question

I cant get the speaker phone feature to work.

I hit the speaker button but nothing changes, no icon on the screen either. Is there some setting that is disabled?
asked 3 years, 4 months ago
gizmo57
on r355c Full Qwerty Cell Phone
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answer 1
Hi gizmo57!

Thank you for your inquiry.

The Speakerphone button is located above the green SEND key, functions as the Speakerphone button. Press it to enable the phone’s Speakerphone. The speakerphone icon will appear in the top left corner of the display. Press it again to disable the Speakerphone for privacy.

If you can't see the icon, please call your service provider for any troubleshooting steps.

We thank you for your patronage of Samsung products.
answered 3 years, 4 months ago
Samsung5
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Question

SCH-R355DAASTT TEXT TONES

Is there a way to assign personal text tones to a contact?
asked 3 years, 4 months ago
VSnow
on r355c Full Qwerty Cell Phone
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answer 1
Hi VSnow!

Thank you for your inquiry. There's no configurable option for you to set a personal text tones on your contact list. This is default on the settings of the handset.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung10
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Question

my phone needs repaired. where do i send it?

screen has a white blank screen but will not show any information. the phone still works but like i said earlyer screen is white.
asked 3 years, 4 months ago
BaCoN
on r355c Full Qwerty Cell Phone
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answer 1
Hi BaCoN,

We can do minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 4 months ago
SamsungSupport9
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Question

how can i link my email to my phone with alerts?

asked 3 years, 4 months ago
amychuckand
garner nc
on r355c Full Qwerty Cell Phone
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answer 1
Use the Email app that comes stock on phone, most e mail will work great with the automatic set up. If you need to do a manual set up for accounts with certificate requirements or specific port requirements just google how to set up (the e mail you use) on a Samsung Fascinate, there is a walk through for almost every email out there, step by step.
answered 3 years, 4 months ago
DaleV
Georgia
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Question

how can i transfer contact list from old phone to new phone?

asked 3 years, 8 months ago
Frederic
on r355c Full Qwerty Cell Phone
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answer 1
Samsung does not offer a Data Kit software package, for the purpose of transferring data such as contacts and text messages between the handset and a personal computer. You may inquire about verizon backup assistance for Your contacts from Your carrier.
answered 3 years, 8 months ago
samsung6
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Question

how can i print out text messages that have been sent to my phone

asked 3 years, 3 months ago
Anonymous
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. With regard to your concern, the text messages you received using your phone would go straight and stored to the phone memory and there are no configurable options to save the text messages in your phone to be transferred to computer and have it printed out.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
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Question

How do I set my security code? i tried 0000 but it tells me it is not correct.

asked 3 years, 3 months ago
ruglow
on r355c Full Qwerty Cell Phone
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answer 1
Hi ruglow,

Thank you for your inquiry. Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000.

If it won’t work, we would be glad to give you further assistance in resetting the phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products.Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
0points
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Question

How to connect phone to computer

Ive downloaded the app that windows suggested but the drivers still didn't install. I'm open for answers.
asked 3 years, 8 months ago
dthomas369
on r355c Full Qwerty Cell Phone
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answer 1
USB (Universal Serial Bus) is a type of plug-in connection that is used to connect devices, including some handsets, to desktop or laptop PC's. In a handset, USB is useful for quickly transferring files to and from phones.

The SCH-R355C handset has the capability to transfer files directly between a PC and a memory card (residing within the handset) with a compatible USB data cable.

Insert a memory card into the memory card slot
Verify the handset PC Connection setting is set to USB Mass Storage
From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select PC Connection (7)
Highlight either USB Mass Storage or No Connection
Press the OK button to save the USB Setting
Plug the USB data cable into both the phone and PC
When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
Drag and drop or cut and paste the files from the phone to the PC

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
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Question

Does the R355c have the ability to notify you of emails being sent to you?

asked 3 years, 3 months ago
Beauceaux
Natchitoches, LA
on r355c Full Qwerty Cell Phone
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answer 1
Hi Beauceaux,

Thank you for your inquiry. Regarding your concern, you may refer to the lsited steps below on how to set a message alert on your phone. By default, the phone message alert tone is also the notififcation tone for your email messages.

To set Tone/Ring as the audible alert for Text Messages, Picture Messages or Voicemails follow the steps below:

1. While in standby mode, press the left soft key for Menu
2. Select Settings (9)
3. Select Sound Settings (3)
4. Select Ringer Type (2)
5. Select Messages (2)
6. Select Text Message (1)
7. Highlight desired tone, using the navigation keys
8. Press the OK button to set No Ring as the audible Text Message alert

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
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Question

How do I lock the keypad

asked 3 years, 3 months ago
nldodson
on r355c Full Qwerty Cell Phone
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answer 1
Hi nldodson,

Thank you for your inquiry. Regarding your concern, SCH-R355C handset features different kinds of locks that you may set up on the phone Manual Lock and Auto Key Lock, you may use any of the listed options below on how to locke the keypad on your phone.

Manual Lock

To manually lock the handset's keys simply press and Hold the Space key . To unlock the keys press the left soft key for Unlock then press the Space key.

Auto Key Lock

To enable or disable the Auto Key Lock, please follow the steps below:

1. From the standby screen, press the left soft key for Menu.
2. Select Settings (9)
3. Select Phone Settings (5)
4. Select Auto Key Lock (8)
5. Highlight either On or Off, using the navigation keys.
6. Press the OK button to Save the Auto Key Lock Setting.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
0points
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Question

The "speaker" function does not work, anything to correct that?

Also is there no software available for me to use or purchase that allows me to use my outlook calendar with my cell phone?
asked 3 years, 3 months ago
davidcurran
Hinesville GA
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

Thank you for your correspondence. Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents. Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do you set up to get alerts when you have a missed call or a text message? I am stuck thank you.

asked 3 years, 3 months ago
myjellybean
on r355c Full Qwerty Cell Phone
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answer 1
Hi myjellybean!

Thank you for your inquiry.

There are no configurable options available for setting an audible alert for missed calls on the Samsung SCH-R355. To set up an audible alert for your text messages, please refer to the steps provided below.

To set an audible alert for Text Messages.
1.While in standby mode, press the left soft key for Menu
2.Select Settings (9)
3.Select Sound Settings (3)
4.Select Ringer Type (2)
5.Select Messages (2)
6.Select Text Message (1)
■Highlight the desired Ringtone, using the navigation keys
■Press the left soft key to Play the Ringtone
■Press the OK button to set the Ringtone as the audible Text Message alert
7.Select Picture Message (2)
■Highlight the desired Ringtone, using the navigation keys
■Press the left soft key to Play the Ringtone
■Press the OK button to set the Ringtone as the audible Picture Message alert
8.Select Voicemail (3)
■Highlight the desired Ringtone, using the navigation keys
■Press the left soft key to Play the Ringtone
■Press the OK button to set the Ringtone as the audible Voicemail alert

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport11
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Question

how do i lock the keyboard on my full qwerty keyboard

asked 3 years, 3 months ago
areed
on r355c Full Qwerty Cell Phone
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answer 1
Hi areed!

Thank you for your inquiry.

For you to manually lock the r355c Full Qwerty Cell Phone (SCH-R355) keys simply press and Hold the Space key. To unlock the keys press the left soft key for Unlock then press the Space key.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
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Question

how do I increase the volume on the phone. Not the ring volume but the listening volume.

asked 3 years, 3 months ago
LouA
on r355c Full Qwerty Cell Phone
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answer 1
Hi LouA!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the r355c Full Qwerty Cell Phone (SCH-R355), for you increase the volume, press the volume up keys to adjust the volume.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
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