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Customer Questions & Answers for
r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

How to overcome 32 charcter Speed-Dial programming limit

In making international calls with my calling card, this is the ONLY phone that does not allow me to program the complete number string that totals 38 characters into Speed-Dial.
The string includes the Calling Card Access Phone Number of 10-digits plus 2 Pauses; 10-digit PIN plus 2 Pauses; and the Phone Number with Country Code 13-digits plus a # (entered number should appear as follows, dashes appear automatically) [XXX-XXX-XXXXPPXXXXXXXXXXPPXXXXXXXXXXXXX#]
asked 3 years, 6 months ago
BrokeDaddy
Florida
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi BrokeDaddy!

Thank you for your correspondence. Regarding with the speed dialing for calling cards. However, you may have to contact your service provider for further assistance for it will deals on their system network.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can images on the SCH355c be sent to a Bluetooth Printer

asked 3 years, 6 months ago
ganitjam
Nebraska
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ganitjam!

Thank you for your inquiry. There is no option on the phone to send the image on a Bluetooth printer, because the phone doesn't have a Bluetooth Basic Printing Profile (BPP). However, you can print the pictures on the phone by transferring the files to the computer and then from the computer you may now print it to the printer. You may use this link below to transfer files between phone and computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230941#Via Bluetooth

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

HOW DO I USE SPELL CHECK TO WORK WHILE TEXTING?

WHILE TEXTING DOES THIS MODEL HAVE SPELL CHECK?
asked 3 years, 6 months ago
205GROMEK
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 205GROMEK!

Thank you for your inquiry.

Regarding about your concern, upon checking the specifications and settings on the r355c Full Qwerty Cell Phone (SCH-R355), the device does not have this feature.

However, you can change the default text entry on the SCH-R355 handset. Please follow the step below on how:
1. While in standby mode, press the left soft key for Menu.
2. Select Messages.
3. Select Msg Settings.
4. Select General.
5. Select Entry Mode.
6. Highlight the desired Text Entry Mode from the following:
• Abc
• ABC
• 123/Sym
7. Press the OK button to save the Text Entry Mode setting.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I own a schr355c phone and want to lock it so it does't push buttons on in my pocket?

asked 3 years, 6 months ago
Scappy
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Scappy!

Thank you for your inquiry.

Here's a link on how to put key padlock or phone lock on your phone:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230960

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

What is the bluetooth passcode?

asked 3 years, 6 months ago
nschlesner
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi nschlesner!

Thank you for your inquiry.

Use 0000 as default pass code for pairing your phone with a different device via Bluetooth or use the other device's pass code if they have set up their own.

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do I download music to my phone from my computer

do I need a driver for this?
asked 3 years, 6 months ago
tlbo1972
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. You may transfer music files using any of the methods listed below.

Via Memory Card

To transfer MP3 files (via a memory card), from a computer, to TracFone SCH-R355C handset requires having a Memory Card, Memory Card Adaptor & Memory Card Reader. The memory card must first be formatted, by the handset, in order for the handset to create the playable download folders.

To format a memory card please follow the steps below: (Caution: Formatting memory card will delete infromation stored in the card.)

1. Insert the memory card into the handset
2. From the standby screen, press the left soft key for Menu
3. Select Settings (9)
5. Select Card Memory (3)
6. Select Format Card (4)
7. Press the left soft key for Yes to confirm Formatting the Memory Card
Caution: Do not repeatedly format a Memory Card as this shortens it's service life.

Caution: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

To transfer MP3 files (via a memory card), from a computer, please follow the steps below:

1. Insert the formatted memory card into the memory card adaptor.
2. Insert the memory card adaptor into the memory card reader.
3. Connect the memory card reader to the PC’s USB port.
4. You will see a new Removable Disk drive appear, this would be the memory card, or open Windows Explorer.
5. Copy the MP3 files then paste them in the memory card's My_Music or My_Ringtones folder.
6. Insert the memory card into the TracFone SCH-R355C handset's memory card slot.
Note: In order to set an MP3 file, located on a memory card, as a ringtone it MUST be located in the My_Ringtones folder.

Using USB Data Cable & Computer

A formatted microSD memory card, USB cable and a computer are required for this procedure.

Caution: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

CAUTION: Do NOT unplug the USB cable from either device during data transfer as this could cause damage to the handset and/or PC.

1. Confirm the handset's computer Connection is set to USB mode

To configure the handset's USB setting follow the steps below:

1. From the standby screen, press the left soft key for Menu
2. Select Settings (9)
3. Select Phone Settings (5)
4. Select PC Connection (7)
5. Highlight either USB Mass Storage or No Connection
6. Press the OK button to save the USB Setting

2. Insert the microSD memory card into the memory card slot.
3. Connect the USB cable to both the handset & the target computer.
4. Once the USB connection has been established, the handset displays "Connected to computer" and the computer will show a pop-up removeable disk box.
5. Click on "Open folder to view files using Windows Explorer" then click OK or open it manually.
6. Right click on Start then left click on Explore to open a second Windows Explorer window.
7. Navigate to the location of the MP3 files then drag and drop them into either the My_Music or My_Ringtones folder.
8. Now it is safe to unplug the USB cable from both the PC & handset to begin playing the MP3 files

Please Note: The Media Player does not necessarily support all features of a particular file format nor all the variations of those formats. The Media Player includes support for Digital Rights Management (DRM) which allows you to play some purchased or subscription content. These copyright protections may prevent some images, music (including ringtones) and other content from being copied, modified, transferred or forwarded.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

i forgot my password to unlock my phone, can anyone help???

asked 3 years, 6 months ago
Lawson
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Lawson,

Thank you for your inquiry. Please try to use the default pass code to unlock your phone. Default pass code is the last 4 digits of your mobile phone number.

If it won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I listen to my downloaded ringtones using earbuds or headphones without having a memory card?

asked 3 years, 6 months ago
jephrohop
indianapolis
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jephrohop,

Thank you for your inquiry.

If you want to listen to the downloaded ringtones that you have using a head phone, just plug it on the phone and locate the files. From the menu, select “My Folders” then choose “My Ringtones” to open the files.

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I use the phone as a wireless modem?

The phone shows up in the device manger (windows XP) as a samsung mobile modem. But when I query the modem it can not open the port.
asked 3 years, 6 months ago
fletcherme
88310
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi fletcherme.

Thank you for your inquiry. Samsung does not offer a Data Kit software package, for the purpose of using a TracFone handset as a modem for a personal computer. However, you can contact your service provider if they have a software that you can download to avail this kind of feature.

We thank you for your patronage of Samsung products.

Have a great day.
answered 3 years, 6 months ago
Samsung5
-1point
0out of 1found this answer helpful.
Question

Does my PC need a software driver for any features on the Samsung phone?

When I plug my usb cable into my phone, Windows looks for a driver. At the website, I cannot find a driver. Is there any software available?
asked 3 years, 6 months ago
TomKK
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi TomKK,

Thank you for your inquiry.

You may contact your service provider and ask if they have an available software for your phone.

Are you trying to transfer files between your phone and your computer?

Here are some links on how:

For mp3

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=231077

For Pictures and videos

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230941

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

transfering contacts from sd card to phone

asked 3 years, 6 months ago
nessa622
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. There's no configurable option to transfer contacts from SD card to the phone's memory on your Samsung SCH-R355C phone. You may ask your service provider if they have an assistance about this concern.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do I get the drivers for my computer,I get a message that windows does not recondnize the device

asked 3 years, 6 months ago
cxtony
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

There is no configurable option on how you can get drivers for your computer

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

I want to get a 16GB MicroSD Card. What "class" should I get for my R355c phone?

I have seen several different class numbers when looking at 16GB SD Memory Cards and I am confused as to which "class" to get for my phone.
asked 3 years, 6 months ago
Littleleslie43
Alabama
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Littleleslie43,

Thank you for your inquiry. You may check the specifications below of a memory card that could work on your phone.

Specifications:
Slot Type: microSD
Card Type: microSD, microSDHC
Max Storage Size: 16GB
Recommended Card Size: 16GB
Folders Created At Format: My Images, My Music

You may also contact your service provider for further information about you inquiry.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i sync my phone with outlook? i can't find drivers

asked 3 years, 5 months ago
lakedaddy
Rogers
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lakedaddy,

Thank you for your correspondence.

Please coordinate with your service provider for the options available to sync Outlook to your phone. You may ask if there is available software to enable Outlook sync to the phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

i need to download instruction manual for a R355c cellphone

asked 3 years, 5 months ago
seanathair13
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi seanathair13!

Thank you for your inquiry.

Please coordinate with your service provider, for the available manual for this phone model.
Trac Fone ( 1-800-867-7183)

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Why wont my laptop and phone make a connection?

asked 3 years, 5 months ago
pappaed
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi pappaed!

Thank you for your correspondence.

Regarding about your concern, if you are going to transfer media files between the r355c Full Qwerty Cell Phone (SCH-R355) and a laptop, it would require you to have a microSD memory card inserted in the phone and a compatible USB data cable; once you have the requirements, please follow the procedures on the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230941

If the notification does not show up on the phone or on the computer, try to turn off you phone or connect the USB cable to another USB port on your computer.

Note: Please make sure that Bluetooth is disabled and the phone is in idle mode.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Can I get Pandora on my phone?

I have a r355c Full Qwerty Cell Phone
asked 3 years, 5 months ago
fbpresher
Chapman, Kansas
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi fbpresher!

Thank you for your inquiry. The phone doesn't support to have the Pandora application. However, you may contact your service provider if they have an option to have it on your Samsung SCH-R355C. You may try to ask them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i do a master reset of the phone to reset it and delete all data?

asked 3 years, 5 months ago
drizzo42
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how can I get the headphones to work and is this phone capable of allshare with the tv

When using the MP3 the sound only comes out of the built in speaker. Even with the headphones plugged in the only sound comes out of the speaker.
asked 3 years, 5 months ago
hootie
georgia
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

Are you using a Samsung headset that comes with the phone?
Please try to do a soft reset on your device and plug the headset again, if the soft reset wont work please call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Your device does not have the functionality to perform all share to connect it to T.V.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

If im trying to set a picture as a wallpaper, how can i make it so i can see the whole picture or a certain part of it?

I cannot see the whole picture on my wallpaper because it has zoomed in.
asked 3 years, 5 months ago
Chuckyy
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Chuckyy!

Thank you for your inquiry. There are no configurable options to fit the picture as wallpaper on your phone.

We appreciate your continued interest in Samsung products.

Have a great day.
answered 3 years, 5 months ago
Samsung5
0points
0out of 0found this answer helpful.
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