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Customer Questions & Answers for
r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

i need the driver for my phone so i can download photo's to my computer i have a sch-r355c (st)

asked 3 years, 11 months ago
racheladessa
hawaii
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here’s a link on how to transfer/download photos from your phone to a pc. It also includes complete and different methods of transferring photos.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230941

Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

where can i downlowd the driver software for my phone?

asked 3 years, 11 months ago
rebelrd6
hawaii
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

There is no available driver software from the Samsung website that you can download intended for your phone.

The SCH-R355C handset has the capability to transfer files directly between a PC and a memory card (residing within the handset) with a compatible USB data cable.

To configure the handset's USB setting follow the steps below:
Confirm the handset's PC Connection is set to USB mode
From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select PC Connection (7)
Highlight either USB Mass Storage or No Connection
Press the OK button to save the USB Setting
Insert the microSD memory card into the memory card slot
Connect the USB cable to both the handset & the target PC
Once the USB connection has been established, the handset displays "Connected to PC" and the PC will show a pop-up removeable disk box
Click on "Open folder to view files using Windows Explorer" then click OK or open it manually
Right click on Start then left click on Explore to open a second Windows Explorer window
Navigate to the location of the files then drag and drop them into the destination folder
answered 3 years, 11 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Why can i only get a message and receive a message that's 160 characters

So with normal cell phones if you type above your character limit in a text message, it will automatically put the text in another one, thus sending multiple mails. Why can't this phone do the same?

And the same with receiving. If it's from a phone text, i can get the multiple messages but ALWAYS after the last message i get a message about something with "preceeding msg blah blah blah" even though i got the mails fine. And if someone sends me a mail via vtext i only get the first 160 characters of their mail (which includes an re: of half the message i sent before) i can't get the other mails, they have to send me multiple mails. Is there a way to fix this? I love this phone but as most of my friends are in other countries, this is a hassle to deal with and i may have to get a different phone :(
asked 3 years, 11 months ago
jeggerd
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi, the 160 characters for messaging is the default setting on the device and there is no configurable option to change it. However your device can still receive messages that is more than 160 characters, it is like having a second page. And it is the same as sending messages.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How can I re-set my voicemail password?

asked 3 years, 11 months ago
jmejo
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Because Voicemail is a network service offered by your service provider, questions concerning voicemail, such as

those outlined below, would be best addressed by contacting your service provider.

> Configuring your Voicemail for the first time
> Desire to change the greeting
> Unsure of the password
> Wish to change the password
> Would like to know how to access your voicemail from another phone

Thanks for writing us here at Samsung!

Technical Support Team
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do i add lyrics to my music player on the samsung r355c?

one of the options for the display is to show the lyrics. but i don't know how to load them onto my phone.
asked 3 years, 11 months ago
haley7
indiana
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products
answered 3 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do I extract the phone numbers, text messages and pics from my phone to put on computer?

I can only view less than 1/2 of my screen, the rest is blank. I need to get my info out of the old phone so I can add it to a new one.
asked 3 years, 11 months ago
cmkraft
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung does not offer a Data Kit software package, for the purpose of transferring data such as contacts and text messages between the handset and a personal computer. You may inquire about verizon backup assistance for Your contacts from Your carrier. Here are the steps of how to transfer media files ( photos,videos, music) from the handset to your PC.

Insert a formatted memory card into the memory card slot
Verify the handset PC Connection setting is set to USB Mass Storage
From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select PC Connection (7)
Highlight USB Mass Storage
Press the OK button to save the USB Setting
Plug the USB data cable into both the phone and PC
When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
Paste the pictures into the PC destination or the phone's My_Images folder
answered 3 years, 11 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do I lock and unlock my Samsung SCH R355?

asked 3 years, 11 months ago
oliviasmom07
NH
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SCH-R355C handset features three different kinds of locks, Manual Lock, Auto Key Lock and Phone Lock.

Manual Lock

To manually lock the handset's keys simply press and Hold the Space key . To unlock the keys press the left soft key for Unlock then press the Space key.

Auto Key Lock

To enable or disable the Auto Key Lock follow the steps below:

From the standby screen, press the left soft key for Menu
Select Settings
Select Phone Settings
Select Auto Key Lock
Highlight either On or Off, using the navigation keys
Press the OK button to Save the Auto Key Lock Setting

Phone Lock

The handset's Phone Lock feature, when enabled, blocks all outgoing calls except those to 911. You can lock the phone manually, or set the phone to lock automatically when turned on. In Phone Lock mode, you can answer calls, but the phone must be unlocked to place calls (except to emergency numbers).

To enable, change or delete the phone lock follow the steps below:

From the standby screen, press Menu
Select Settings
Select Phone Settings
Select Security
Enter the Lock Code (Default is last 4 digits of the cell phone number
Select Lock Phone
Highlight the desired Phone Lock setting, using the navigation keys, from the folllowing:
- Lock — The phone locks immediately and stays locked until you enter the lock code
- Unlock — The phone remains unlocked
- On Power Up — The phone locks automatically the next time your phone is powered on and stays locked until you enter the lock code
Press the OK button to Save the Phone Lock setting
answered 3 years, 11 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

1

how do you restore phone to factory settigs
asked 3 years, 10 months ago
tisha
missouri
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Tisha!

Thank you for your inquiry. Here is the step for you to restore your phone to factory settings.

1. While in standby mode, press the left soft key for Menu.
2. Select Settings.
3. Select Phone Settings.
4. Select Security.
5. Enter the lock code; default password is the last 4 digits of cell phone number, unless it has been changed.
6. Select Reset Phone.
7. Using the navigation keys or QWERTY keyboard, select 1 for Yes.

Note: After a few seconds the phone will power cycle. All settings (except Contacts) are reset to the factory default settings.

If the default codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner that we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how to download music to the 4 mega byte chip

mp3 music down loading software
asked 3 years, 10 months ago
stasko
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Below is the link that will guide you on how to download or transfer music or MP3 files to a memory card :

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us1.jsp?SITE_ID=22&PG_ID=0&AT_ID=231077&PROD_SUB_ID=0&PROD_ID=1516#Using USB Data Cable & PC
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do i download songs to my phone?

asked 3 years, 11 months ago
Youkies
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can either remove the micro SD card and copy mp3 files into the music folder on the card from your computer or you can purchase a USB cell phone data cable (cheap. similar to the one at this link http://www.amazon.com/Samsung-Replacement-Charging-SPH-M330-SCH-R100/dp/B001XXUOQI/ref=sr_1_1?ie=UTF8&qid=1291436589&sr=8-1) to connect directly from the phone to the USB port on your computer and copy the songs over as if the phone were any other drive accessible from your computer.
answered 3 years, 10 months ago
TopDoug
0points
0out of 0found this answer helpful.
Question

Does this phone support a high capacity memory cards? Can I use an 8GB micro SDHC card?

asked 3 years, 10 months ago
brockrogers1
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

The maximum storage card would be 16GB. Yes, you can use an 8GB microSDHC card on your phone.

Have a great day.
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How to send email

How to receive email
asked 3 years, 10 months ago
jjcc
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. The SCH-R355 handset does not have a configurable POP3 or IMAP4 application, via its Mobile Web service there is a Mobile Email feature available. This feature provides, with certain E-Mail services, the opportunity to receive "new mail" alerts with shortcut access to your Inbox to read, delete, and respond to your e-mail as if you were on your PC.
For further assistance with the use of this wireless service please contact your service provider.

You can also send a Text Message to an e-mail address:
1. While in standby mode, press the left soft key for Menu.
2. Select Messages.
3. Select Send Message.
4. Select Text Message.
5. Enter the recipient’s phone number, e-mail address, or press the right soft key for Add then select from the following:
6. After all recipients have been added press the OK button.
7. Enter the Text Message, using the QWERTY keyboard (up to 160 characters).
8. Press the OK button to SEND the Text Message to the recipient(s).

You can also access you e-mail account on your phone:
1. From the standby screen, press the right soft key for Browser.
2. Select Email and Networking.
3. Select from the following Email options:
-Hotmail
-Yahoo! Mail
-Gmail
4. Using navigation keys, login by entering Username and Password and select Sign in.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I setup to send and recieve email?

asked 3 years, 11 months ago
jjcc
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The TracFone SCH-R355C handset does not have a configurable POP3 or IMAP4 application, via it's Mobile Web service there is a Mobile Email feature available. This feature provides, with certain E-Mail services, the opportunity to receive "new mail" alerts with shortcut access to your Inbox to read, delete, and respond to your e-mail as if you were on your PC.

For further assistance with the use of this wireless service please contact your service provider.

To access the E-Mail from your Browser, follow the steps below:

From the standby screen, press the right softkey for Browser
Select Email and Networking
Select from the following Email options:
> Hotmail
> Yahoo! Mail
> Gmail
Using navigation keys, login by entering Username and Password and select Sign in
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

What does HEAP CHECK!!!! mean when I try to take a picture?

I only have 5 pictures on my phone so I know it doesn't mean too many pictures!
asked 3 years, 10 months ago
Annie1998
Kingsland, ga 31548
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Heap check mode,is a debugging tool that flags certain coding errors related to the use of the phone, we may advise you to turn your phone on and off to exit the error message on the device.
answered 3 years, 10 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

I have a SCH-R355 : I have sent text messages with a validity period in the past but now it won't let me send like that anymore

none
asked 3 years, 10 months ago
eagleeye2059
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. You may ask your service provider for all the settings of the text messaging on your Samsung phone (SCH-R355). This is a network dependent issue that the information would be from your service provider.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Are there any drivers I can download for my r355 that I can gt recieve and make videos?

asked 3 years, 10 months ago
Cameron1985
Hillsboro,oh 45133
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Although the SCH-R355C features a built-in camera, there are no configurable options available to record or playback videos.

As of the moment, there is no available driver you need to download on the SCH-R355 handset so that you can make or receive videos.

You may download an application on the phone using your favorite search engine on your computer that is compatible with the SCH-R355. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources. If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Thank you for your continued interest in Samsung products.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Changing default Bluetooth passkey?

I was able to pair my R355 to my Vista computer via Bluetooth one time. When I first tried to pair the phone and computer, Vista came up with a passkey to enter into the phone to complete the pairing process. I entered the passkey, and the two devices paired successfully. Now, however, when I try to pair the computer and phone, Vista asks me to enter the passkey from the phone. I didn't write down the passkey Vista originally provided, so I don't know what passkey to enter. I tried "0000", but Vista returns a message saying the passkey is incorrect. I assume the passkey I originally entered into the phone the first time I paired the computer and phone is the passkey stored in the phone? Is there someway to reset the phone's passkey to 0000? I tried resetting the phone to default values, but that didn't allow me to pair the phone. Any help you can provide would be appreciated.
asked 3 years, 10 months ago
Tutor772
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Below is information regarding the various lock codes to enable assessment of which scenario best applies to the situation. Once that is determined, it also outlines the appropriate contact information for resolution.

Phone Lock (User Lock)
Required to enable utilization of the handset, regardless of the Service Provider or SIM Card manufacturer. This feature protects the handset from unauthorized users.
Saved on the Handset
Contact Samsung - Toll Free: 1-888-987-4357

PIN1 (Personal Identification Number 1)
Used to limit access to the SIM.
Saved on the SIM Card
Contact Service Provider:

PIN2 (Personal Identification Number 2)
Used for special network services like FDN (Fixed Dialing Number) for example.
Saved on the SIM Card
Contact Service Provider:

PUK1 (Pin Unlock Key 1)
Required to unlock Pin1 when Pin1 is entered 3 times incorrectly
Saved on the SIM Card
Contact Service Provider:

PUK2 (Pin Unlock Key 2)
Required to unlock Pin2 when Pin2 is entered 3 times incorrectly.
Saved on the SIM Card
Contact Service Provider:

NCK (Network Control Key)
Required to release the Service Providers network lock. This code is proprietary to the Service Provider.
Saved on the Handset
Contact Service Provider:

SIM Lock
Restricts access to handset by "binding" the SIM to the handset. In other words, replacing the SIM card with a different SIM will still produce a password prompt.
Saved on the Handset
Contact Samsung - Toll Free: 1-888-987-4357
answered 3 years, 10 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

are any program or games avaliable for this phone?

asked 3 years, 11 months ago
ChrisBible
morristown tn
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ChrisBible!

Regarding your concern, you may try to download certain programs or games from your Service Provider website. Please contact them for further details on what do you wish to have on your Samsung SCH-r355 handset.

Happy Holidays!
Samsung Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I get the software for my SCH-R355C to allow me to transfer data to and from my PC???

I registered and on the first page you ackknowledge that I have a R355C. I click on "Downloads" which sends me to a page which AGAIN sends me to a page asking me to identify the phone. Under Tracfone, I can't even come close. Knowing that Verizon is the carrier, I go back and choose them and I can find the SCH-R355 but then another level of detail on model number is asked and nowhere on the phone is a number that matches the choices. So, I picke one, anyone, and then click on "Find It". After a second it stops "thinking" and nothing happens. HOW DO I GET THIS SOFTWARE???
asked 3 years, 10 months ago
Anonymous
Ohio
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Here are some steps on how you can connect your phone into your computer, however, you can only transfer pictures from it, rather than that there are no options.

We need to configure first your USB settings into Mass Storage. To configure the handset's USB setting follow the steps below:

1. From the standby screen, press the left soft key for Menu
2. Select Settings
3. Select Phone Settings
4. Select PC Connection
5. Highlight either USB Mass Storage or No Connection
6. Press the OK button to save the USB Setting

To transfer pictures between the phone and a PC follow the steps below:

1. Insert a formatted memory card into the memory card slot
2. Verify the handset PC Connection setting is set to USB Mass Storage
3. Plug the USB data cable into both the phone and PC
4. When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
5. Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
6. Paste the pictures into the PC destination or the phone's My_Images folder

Happy Holidays!
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Why can't I send or receive picture messages on this phone? Why doesn't my browser work?

When I get a message with a picture in it, the phone makes me go to a website on my computer to see it. When I try to use the browser with full service it does the "Connecting..." message but than it tells me there's an error or that the network is unavailable. WHAT's UP?
asked 3 years, 11 months ago
tintin333
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
While we would like to assist you in your request, this is something that would be best addressed by your service provider. Please contact your service provider’s customer service department for additional information.
answered 3 years, 10 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
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