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Customer Questions & Answers for
samsung r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

How to send email

How to receive email
asked 3 years, 7 months ago
jjcc
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. The SCH-R355 handset does not have a configurable POP3 or IMAP4 application, via its Mobile Web service there is a Mobile Email feature available. This feature provides, with certain E-Mail services, the opportunity to receive "new mail" alerts with shortcut access to your Inbox to read, delete, and respond to your e-mail as if you were on your PC.
For further assistance with the use of this wireless service please contact your service provider.

You can also send a Text Message to an e-mail address:
1. While in standby mode, press the left soft key for Menu.
2. Select Messages.
3. Select Send Message.
4. Select Text Message.
5. Enter the recipient’s phone number, e-mail address, or press the right soft key for Add then select from the following:
6. After all recipients have been added press the OK button.
7. Enter the Text Message, using the QWERTY keyboard (up to 160 characters).
8. Press the OK button to SEND the Text Message to the recipient(s).

You can also access you e-mail account on your phone:
1. From the standby screen, press the right soft key for Browser.
2. Select Email and Networking.
3. Select from the following Email options:
-Hotmail
-Yahoo! Mail
-Gmail
4. Using navigation keys, login by entering Username and Password and select Sign in.
answered 3 years, 7 months ago
Samsung7
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Question

Are there any drivers I can download for my r355 that I can gt recieve and make videos?

asked 3 years, 7 months ago
Cameron1985
Hillsboro,oh 45133
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. Although the SCH-R355C features a built-in camera, there are no configurable options available to record or playback videos.

As of the moment, there is no available driver you need to download on the SCH-R355 handset so that you can make or receive videos.

You may download an application on the phone using your favorite search engine on your computer that is compatible with the SCH-R355. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources. If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
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Question

How do I lock the keys on the phone

I go to lock phone but it requires a security code?
asked 3 years, 7 months ago
lilbitglover
on r355c Full Qwerty Cell Phone
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answer 1
Thank you for your inquiry. What we can offer as passcodes would be “0000” or “00000000”. If these codes will not work, then call the Samsung Customer Support Center at our toll free number 1-888-987-4357, from 7:00 a.m. to 9:00 p.m. Monday to Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 7 months ago
Samsung10
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Question

I have a Samsung R355c. I can only text 160 characters at the time. Is there any way I can change that?

asked 3 years, 7 months ago
JuJu72
on r355c Full Qwerty Cell Phone
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answer 1
Hi JuJu72!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter. You may ask them to configure the settings of EMS or the Extended Messaging Service on your Samsung R355c.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
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Question

will there be a download for java in the near future for the r355c???

asked 3 years, 6 months ago
Cameron1985
Hillsboro,oh 45133
on r355c Full Qwerty Cell Phone
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answer 1
Hi Cameron1985,

Thank you for your inquiry.

Regarding your concern, we do not support third party applications. However, you may contact your Service Provider for more information about java applications you can have on your phone.

We thank you for your patronage of Samsung products.Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
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Question

why wont my phone turn on

asked 3 years, 6 months ago
suggaajess
richmond
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
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Question

What is the System Select option for?

Where can I find information on the different System Select options on my Samsung R355C phone?
asked 3 years, 6 months ago
mhchamberlin
on r355c Full Qwerty Cell Phone
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answer 1
Thank you for your inquiry. This is a system concern that only your service provider has the information. However, I have here the example for this question. If you live in Ohio as your name suggests you should always have "Automatic" selected. The only time you would change that would be if you lived near the the Canadian border. In that case, selecting "Home only" would prevent you from picking up any non-verizon tower in your home area or any (even vzw) tower outside of your home area.

I hope this will help. Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
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Question

how do i get the entry mode code for my samsung r355c

asked 3 years, 6 months ago
keisha1679
on r355c Full Qwerty Cell Phone
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answer 1
Thank you for your inquiry. What we can offer as passcodes would be “0000” or “00000000”. If these codes will not work, then call the Samsung Customer Support Center at our toll free number 1-888-987-4357, from 7:00 a.m. to 9:00 p.m. Monday to Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
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Question

Can The SCHR355 phone be tethered as a modem

asked 3 years, 6 months ago
fletcherme
88310
on r355c Full Qwerty Cell Phone
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answer 1
Hi!

No. The phone doesn't have the Dial Up Networking Profile to be used as a modem.

Thanks for writing!
answered 3 years, 6 months ago
SamsungSupport12
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Question

What does it mean when your trying to text and it says "inefficient funds"?

asked 3 years, 6 months ago
Hello2
on r355c Full Qwerty Cell Phone
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answer 1
Hi Hello2,

Thank you for your inquiry. It indicates that available airtime minutes of the phone is already used, you need to load again airtime minutes on the phone so that you can continue send a text or make calls. For further assistance of the airtime minutes, you may call up your service provider which is Verizon at their Customer Care toll free number 1-800-922-0204.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

why aren't the pictures in my phone full screen size

i have a prepaid straight talk r355c and the pictures are very small, will a memory card help?
asked 3 years, 6 months ago
leannerene
home
on r355c Full Qwerty Cell Phone
-1point
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answer 1
Hi leannerene!

Thank you for your inquiry. Did you receive the picture through a text message (MMS)? If so, the picture that will appear on your phone will be small. The reason is your service provider filter the picture and resize it to its possible format to be send to other phone. This is the MMS setting on your handset that your service provider configured. You may ask your service provider for the settings of your MMS (Multimedia Messaging Service) for your Samsung R355C.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
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Question

How can the contacts file be reset?

I transferred several additional contacts to r355c via bluetooth from another phone. Now, each time I try to access my contacts(find) the phone resets itself as if turned off then on again. Appears to work ok otherwise. The call register still identifies calls the way contacts were entered.
asked 3 years, 6 months ago
paull80
on r355c Full Qwerty Cell Phone
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answer 1
Hi paull80!

Thank you for your correspondence. You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

How do I access Instant Messaging?

asked 3 years, 6 months ago
gfamily
Washington
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

Thank you for your inquiry.Reagarding your concern, the TracFone SCH-R355C handset is not preloaded for support of popular instant messaging services.However, you may be able to download full featured applications over the air including games, personalized ringtones, pictures, and others which allow you to send and receive instant messages and email, or browse the web to catch up on all the latest news.

To use this feature, you must subscribe to your service provider’s message service. Please contact your service provider for more information.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
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Question

what are the apps i can download for my sch r355c?

asked 3 years, 6 months ago
Daking
on r355c Full Qwerty Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, we recommend you to contact your Service Provider for compatible applications you can download on your phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
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Question

MY USB MASS STORAGE HAS STOPPED WORKING PROPERLY.

asked 3 years, 6 months ago
NANA1
on r355c Full Qwerty Cell Phone
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answer 1
Hi Nana!

Provided here below is a link, to guide you on using your phone as a mass storage. Also please check if the bluetooth feature is turned off. Please try to use different USB ports for the cable.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230941

Note: If this will still not resolve the issue, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
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Question

how to make caller I D work

asked 3 years, 6 months ago
pwpcastile
castile
on r355c Full Qwerty Cell Phone
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answer 1
Hi,

We apologize for any inconvenience this may have caused you. We don't have information or settings for the caller ID. However, regarding with the caller ID it is best to contact your service provider which is Verizon, you can call up their Customer Care Support toll free number at 1-800-922-0204 for further assistance.

Have a nice day,
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

how do i change my lock code if i cant get into my phone

my phone is locked and i dont know the password how do i fix it is there a way to reset it??
asked 3 years, 6 months ago
bella123
on r355c Full Qwerty Cell Phone
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answer 1
Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the soft reset won’t work, we would be glad to give you further assistance in (issue). Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
samsung6
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Question

What's the best way to import my contacts?

asked 3 years, 6 months ago
Biagio
Rapid City, SD
on r355c Full Qwerty Cell Phone
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answer 1
Hi Biagio!

Thank you for your inquiry. Regarding of importing contacts to the phone, you may have to contact your service provider which is Verizon for further assistance. You may call up their Customer Care toll free number at 1-800-922-0204.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

facebook account sms

Facebook has been unable to send code to my phone to acivate my sms
asked 3 years, 6 months ago
cmooser
on r355c Full Qwerty Cell Phone
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answer 1
Hi cmooser!

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling your network provider Support Center, as they can help you activate Facebook SMS on the r355c Full Qwerty Cell Phone (SCH-R355).

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
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Question

Is there a app for managing music/pics with memory card

asked 3 years, 6 months ago
ezein2u
home
on r355c Full Qwerty Cell Phone
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answer 1
Hi ezein2u!

Thank you for your inquiry. We don't have any application available that will allow you manage your pictures and music files with your memory card. What we can suggest is to contact your service provider for you to know all about the compatible applications that you can download from their end to your Samsung phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
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