Hello and thanks for reaching out!
Sorry about that! Make sure you haven't muted the other person: http://bit.ly/KRovXn
Have you reached out to Tracfone for support? http://bit.ly/AhELY4
Tracfone provides support for all Samsung devices they carry. I apologize for the inconvenience.
If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.
Thank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook!
Chat Support: http://goo.gl/ZALJm
answered 1 year, 10 months ago