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Customer Questions & Answers for
samsung r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

I am missing a PC connect cord. It wasn't in the package. How can I get one?

asked 3 years, 9 months ago
jiimybob
on r355c Full Qwerty Cell Phone
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To get a PC connect cord, you can purchase it directly on Samsung website :

http://www.samsung.com/us/mobile/cell-phones-accessories/APCBU10BBEBSTD
MicroUSB-Compatible Charger Cable (APCBU10BBE)
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

how do I sinc the schr355c phone with my outlook contacts?

asked 3 years, 9 months ago
bakpaks
taosnm
on r355c Full Qwerty Cell Phone
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answer 1
Hi there.

There will be no configurable option to sync Outlook contacts to the phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
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Question

Looking for a cover for my Qwerty phone - nothing bulky - but like a 'skin' type cover. I can't find anything compatible - is there such a thing?

asked 3 years, 9 months ago
AmyP2413
on r355c Full Qwerty Cell Phone
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answer 1
Look for cases for the Samsung R350.The R350 and R355 are the same size.
answered 3 years, 9 months ago
Traci
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Question

I have a Samsung SCH R355C phone.

The bluetooth worked in a 2009 Hyundai Elantra. I just got a 2010 Sante Fe and it doesn't work with this vehicle. Is there something like a bluetooth driver that has to be updated? Do you have any suggestions.
Thank you
asked 3 years, 9 months ago
Aske
on r355c Full Qwerty Cell Phone
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Thank you for your inquiry.

To pair the SCH-R355C handset with a Bluetooth Device follow the steps below:

Place the Bluetooth device in discoverable mode
While in standby mode, press the left soft key for Menu
Select Tools
Select Bluetooth
Select Registered List
Press OK to Add New Device
Press the left soft key for Yes to turn Bluetooth On
Press the OK key on the “Place device you are connecting to in discoverable mode” prompt to search for devices
Highlight the desired Bluetooth Device, using the navigation keys, and press the OK key to Pair the devices
Enter Passkey "0000" and press OK key, the handset will display a brief message stating pairing
Using the navigation keys, select the Bluetooth device, and press the OK button

If after doing this and still , the phone will not connect to the cark kit. We have to refer you to the car manufacturer’s website so you could check if the model number of your phone will be a compatible device for the car kit.

I just hope that this piece of advice will be helpful for you.
answered 3 years, 9 months ago
Samsung4
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Question

How can I get a manual for this product

I would like to get a complete, detailed manual for this phone and all of its features. The one that came with the phone is too limited.
asked 3 years, 8 months ago
Craig37
on r355c Full Qwerty Cell Phone
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answer 1
You can download the user manual for your Samsung phone in PDF format is available for download from the Samsung Download Center. From the website which is www.samsung.com, simply enter the model or portion of the model number or name into the product search field to take you to the user manuals available.

Have a good day
answered 3 years, 8 months ago
Samsung7
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Question

HOW DO I CLEAR THE CASHE AND COOKIES

I AM UNABLE TO ACCESS MY AOL ACCOUNT
asked 3 years, 8 months ago
KATHLEENS
on r355c Full Qwerty Cell Phone
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answer 1
HI, Kathleens!

Here are the steps how to clear the browser cache and cookies on your SCH-r355 handset:

Follow the steps below:

1. From the standby screen, press right soft key for Browser
2. Press the right soft key for Menu
3. Select Clear (9)
4. Highlight Cache, using the navigation keys, from the following:

o Cache
o History
o Cookies
o Auto Fill

5. Press the left soft key to check the Cache box
6. Highlight Clear, using the down navigation key, then press the OK button
7. Press the OK button for Yes to clear the browser cache

Note: Please consult with your service provider for all inquiries regarding the MOBILE WEB on the TracFone SCH-R355C Phone handset.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 8 months ago
SamsungSupport9
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Question

How do I lock and unlock my SCH-R355C phone?

asked 3 years, 8 months ago
LMT1
on r355c Full Qwerty Cell Phone
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answer 1
The SCH-R355C handset features three different kinds of locks, Phone Lock, Manual Lock, and Auto Key Lock

1. Phone Lock

To enable, change or delete the phone lock follow the steps below:

From the standby screen, press Menu
Select Settings (9)
Select Phone Settings (5)
Select Security (3)
Enter the Lock Code (Default is last 4 digits of the cell phone number
Select Lock Phone (1)
Highlight the desired Phone Lock setting, using the navigation keys, from the folllowing:
Lock — The phone locks immediately and stays locked until you enter the lock code
Unlock — The phone remains unlocked
On Power Up — The phone locks automatically the next time your phone is powered on and stays locked until you enter the lock code
Press the OK button to Save the Phone Lock setting

The handset's Phone Lock feature, when enabled, blocks all outgoing calls except those to 911. You can lock the phone manually, or set the phone to lock automatically when turned on. In Phone Lock mode, you can answer calls, but the phone must be unlocked to place calls (except to emergency numbers).

2. Manual Lock

To manually lock the handset's keys simply press and Hold the Space key. To unlock the keys press the left soft key for Unlock then press the Space key.

3. Auto Key Lock

To enable or disable the Auto Key Lock follow the steps below:

From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select Auto Key Lock (8)
Highlight either On or Off, using the navigation keys
Press the OK button to Save the Auto Key Lock Setting
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

Where do I find the Security Code for my phone?? Model SCH-R355C

asked 3 years, 8 months ago
TDWELCH1
on r355c Full Qwerty Cell Phone
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answer 1
Hi TDWELCH1!

There's no way for us to locate the security code on the phone itself but for those CDMA phones, the last 4 digit of the phone would be the default code for the phone. If that one will not work, I highly suggest to contact your current service provider for them to give you the other info about the phone's security feature.
answered 3 years, 8 months ago
Samsung10
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Question

How can i make my r355c send multiple txt slides

asked 3 years, 8 months ago
Paradise
on r355c Full Qwerty Cell Phone
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answer 1
Greetings!
Pertaining to your query, the phone doesn’t have the capability to send out multiple slide texts, and also when you are sending out an mms message it is being filtered by the Network Provider and the allowable size will be 50 kb for picture messages.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
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Question

How do I obtain data software to get my cell phone to talk with my computer?

I would like to store things from my cell phone to my computer such as pictures, contacts, etc and I have a USB cable but the only thing I can do is down load images. I cannot touch my address book at all. Thanks for your help on this. Johnnie
asked 3 years, 8 months ago
EstesJT42
Pittsburg, TX
on r355c Full Qwerty Cell Phone
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answer 1
Thank you for your inquiry.
Hi, to connect your phone to the computer to communicate and transfer files, it does not need any drivers or software. I can show some of the procedures that you can try for example you want to transfer pictures.
The SCH-R355C features several different methods to transfer pictures to and/or from a PC or vice versa.
Via USB Cable
To transfer pictures between the phone and a PC follow the steps below:
Insert a formatted memory card into the memory card slot
Verify the handset PC Connection setting is set to USB Mass Storage
Plug the USB data cable into both the phone and PC
When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
Paste the pictures into the PC destination or the phone's My_Images folder.
To a PC Via Memory Card
To transfer pictures (via a memory card) to a PC requires a micro SD Memory Card, Memory Card Adaptor & Memory Card Reader. The micro SD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders.
Important: Please note that the minimum size limit for the micro SD memory card is 32MB. This phone does support the use of a micro SDHC 16GB capacity memory card.
Warning: Formatting a memory card will permanently delete all current content.
To transfer pictures (via a memory card), from the SCH-R355C handset, to a PC follow the steps below:
Insert a formatted micro SD card into the memory card slot
From the standby screen, press the left soft key for Menu
Select My Folder (6)
Select My Images (5)
Highlight the desired image
Press the right soft key for Options
Select either Move (4) or Copy (5)
Press the left soft key for Yes to confirm moving or copying the image to the memory card
Remove the micro SD memory card from the memory card slot
Replace the memory card cover
Insert the micro SD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo destination, using Windows Explorer
Drag and drop or copy & paste the Photo(s) into the desired destination on the PC.
From a PC Via Memory Card
To transfer pictures (via a memory card) from a PC requires a micro SD Memory Card, Memory Card Adaptor & Memory Card Reader. The micro SD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders.
Important: Please note that the minimum size limit for the micro SD memory card is 32MB. This phone does support the use of a micro SDHC 16GB capacity memory card.
Insert a formatted memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Connect the memory card reader to the PC’s USB port
You will see a new Removable Disk drive appear, this would be the memory card
Copy the files then paste them in the My_Images memory card folder
Insert the memory card into the SCH-R355C memory card slot.
Via Bluetooth
Note: Both devices must support the FTP (File Transfer Profile) in order to use ths method

On the Samsung handset
Turn Bluetooth On
Set the phone’s Bluetooth visibility to On
On the phone with Pictures
While in standby mode, activate Bluetooth by turning it On
Search for new Bluetooth devices
Highlight the SCH-R355C phone name, using the navigation keys
Exchange the PIN Codes on both devices to pair the phones (the default code is “0000”)
Browse for the desired file(s)
Transfer data from phone to phone
On the Samsung handset
Accept exchanging data
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 8 months ago
Samsung8
Samsung8
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Question

How do I lock my keypad?

Everytime I put my phone in my pocket it is calling people or loading the web browser!
asked 3 years, 8 months ago
carri
on r355c Full Qwerty Cell Phone
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answer 1
To manually lock the handset's keys simply press and Hold the Space key . To unlock the keys press the left soft key for Unlock then press the Space key.

If you may want to set your phone for Auto Key Lock, you may try the following steps:

From the standby screen, press the left soft key for Menu
Select Settings
Select Phone Settings
Select Auto Key Lock
Highlight either On, using the navigation keys
Press the OK button to Save the Auto Key Lock Setting
answered 3 years, 8 months ago
Samsung4
-1point
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Question

I cant seem to be able to set up my voicemail. It doesnt give me any options.

asked 3 years, 8 months ago
freaky
on r355c Full Qwerty Cell Phone
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answer 1
You will be best assisted by your Service Provider regarding voicemail set up on the phone.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

Can't access links in email on the R355c phone

asked 3 years, 8 months ago
graustark
on r355c Full Qwerty Cell Phone
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answer 1
Hi!

Thank you for your inquiry. I highly suggest contacting your current service provider for them to configure the email settings on your Samsung phone.

Happy Holidays!
answered 3 years, 6 months ago
Samsung10
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Question

Can you java script enable the phone R355C and how do you do it?

asked 3 years, 8 months ago
Anonymous
on r355c Full Qwerty Cell Phone
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answer 1
Hi Shannonsmith!

On our end, there are no configurable options to enable java script on your Samsung SCH-R355 handset. However, if you’re trying to download games or other applications on the phone, you may try to contact your Service provider if they have an available service that can be download on the phone.

Happy Holidays!
Samsung Technical Support
answered 3 years, 7 months ago
SamsungSupport9
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Question

how do you get an event to repeat?

like a birthday...every year on the same date
asked 3 years, 8 months ago
kevinnh
on r355c Full Qwerty Cell Phone
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answer 1
Hello there.

Thank you for your inquiry. Questions concerning the use of your handset are best addressed through your service provider.

Have a great day.
answered 3 years, 6 months ago
Samsung5
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Question

SCH-R355C - IS THERE A DOWNLOAD OR APP I CAN USE TO USE MY CELL PHONE TO CONNECT MY LAPTOP TO THE INTERNET?

asked 3 years, 8 months ago
LAKEBABE
NC
on r355c Full Qwerty Cell Phone
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answer 1
Thank you for your inquiry. Samsung does not offer a Data Kit software package, for the purpose of transferring data between the handset and a personal computer.

Have a good day.
answered 3 years, 8 months ago
Samsung7
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Question

Does the R355C have caller ID

asked 3 years, 8 months ago
grammy6
on r355c Full Qwerty Cell Phone
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answer 1
The owner's manuals says:

Your phone notifies you of a call in the following ways: ...
• A phone number (unless blocked by the caller) and a name appear in the display, if the
caller’s number and name are stored in your Contacts list.
• If the caller can’t be identified, Call from unavailable#, Call from restricted number, or
no number appears in the display.

Not sure this helps you much, but it is what the manual says.
answered 3 years, 7 months ago
TopDoug
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Question

How can I re-set my voicemail password?

asked 3 years, 7 months ago
jmejo
on r355c Full Qwerty Cell Phone
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answer 1
Hi!

Because Voicemail is a network service offered by your service provider, questions concerning voicemail, such as

those outlined below, would be best addressed by contacting your service provider.

> Configuring your Voicemail for the first time
> Desire to change the greeting
> Unsure of the password
> Wish to change the password
> Would like to know how to access your voicemail from another phone

Thanks for writing us here at Samsung!

Technical Support Team
answered 3 years, 7 months ago
SamsungSupport12
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Question

how to download music to the 4 mega byte chip

mp3 music down loading software
asked 3 years, 7 months ago
stasko
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answer 1
Below is the link that will guide you on how to download or transfer music or MP3 files to a memory card :

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us1.jsp?SITE_ID=22&PG_ID=0&AT_ID=231077&PROD_SUB_ID=0&PROD_ID=1516#Using USB Data Cable & PC
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
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Question

Does this phone support a high capacity memory cards? Can I use an 8GB micro SDHC card?

asked 3 years, 7 months ago
brockrogers1
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answer 1
Hello there.

The maximum storage card would be 16GB. Yes, you can use an 8GB microSDHC card on your phone.

Have a great day.
answered 3 years, 7 months ago
Samsung5
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