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Customer Questions & Answers for
r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

I bought two SCH-R355C Samsung Cell Phones. One works fine. The other has no volume no matter what we do.

On the phone that does not work, I have tried adjusting the volume; ensured that the ringer was turned on; ensured that "vibrate" was "not" on; we reprogrammed the phone (*22890); we reset the phone back to "factory settings" (under "Phone Settings") ...... the phone does not ring when we get a call, the ringer sounds do not sound, there is no volume when it tires to play MP3's, We "do", however get sound into a Samsung Bluetooth ear piece, and the buttons will "beep" when we press some of them. We just bought these phones and we don't care to return the one that does not work for a refund... but we would sure like to have them both in good working order to start. What do we do from here?
asked 4 years ago
RubberCrutches
Erie, PA; USA
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How can I change the alarm tone?

asked 4 years ago
woochles
Carbondale IL
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Here are the steps how to change the alarm tone on your phone:

While in standby mode, press the left soft key for Menu
Select Tools (8)
Select Alarm Clock (4)
Highlight an Alarm, using the navigation keys
Choose the Alarm Ringer Type, using the navigation keys, from the following:
Tone
Highlight desired Ringtone, using the navigation keys
Press the OK button to set the Alarm Tone
Vibrate, for vibration only
Light-only
Press the OK button again to Save the Alarm
Highlight an Alarm, using the navigation keys

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 4 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I sinc the schr355c phone with my outlook contacts?

asked 4 years ago
bakpaks
taosnm
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

There will be no configurable option to sync Outlook contacts to the phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Looking for a cover for my Qwerty phone - nothing bulky - but like a 'skin' type cover. I can't find anything compatible - is there such a thing?

asked 4 years ago
AmyP2413
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Look for cases for the Samsung R350.The R350 and R355 are the same size.
answered 4 years ago
Traci
0points
0out of 0found this answer helpful.
Question

I am missing a PC connect cord. It wasn't in the package. How can I get one?

asked 4 years ago
jiimybob
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To get a PC connect cord, you can purchase it directly on Samsung website :

http://www.samsung.com/us/mobile/cell-phones-accessories/APCBU10BBEBSTD
MicroUSB-Compatible Charger Cable (APCBU10BBE)
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

When bluetoothing songs how can you get your phone to put them in the music player and not in ringtones?

asked 4 years ago
tinkerbell
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tinkerbell,

Thank you for your inquiry. We understand that you would like to know how to directly put songs on your music player when you are sending songs via Bluetooth on your phone, SCH-R355.

The hardware of the phone is manufactured by Samsung but the software and the programming of the device is solely incorporated and configured by your carrier. With this, your carrier has formed their own support group to assist you with your inquiries.

This is something that would be best addressed by your Service Provider. Please contact your Service Provider’s Customer Service Department for the resolution of this matter.

TracFone Support Number: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

i cannot send messages, how do i fix this problem?

i can receive messages and reply to them, but i cannot send out texts
asked 4 years ago
Anonymous
home
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Most likely it is a simple fix. have you tried updating your roaming, dial *228 send. This does a-lot of small fixes to your phone. I have found that this will usually fix small errors like not sending or receiving messages, dropped calls, echoing calls, etc. If it doesn't fix it, well, it was a free call anyway so what do you have to lose?
answered 3 years, 7 months ago
DaleV
0points
0out of 0found this answer helpful.
Question

Why can't I find my video option?

asked 4 years ago
Vette
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I've already checked the specs of this phone and I've found out that this phone, even it has a camera, there are no configurable options available to record or playback videos.
answered 3 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I have a Samsung SCH R355C phone.

The bluetooth worked in a 2009 Hyundai Elantra. I just got a 2010 Sante Fe and it doesn't work with this vehicle. Is there something like a bluetooth driver that has to be updated? Do you have any suggestions.
Thank you
asked 4 years ago
Aske
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

To pair the SCH-R355C handset with a Bluetooth Device follow the steps below:

Place the Bluetooth device in discoverable mode
While in standby mode, press the left soft key for Menu
Select Tools
Select Bluetooth
Select Registered List
Press OK to Add New Device
Press the left soft key for Yes to turn Bluetooth On
Press the OK key on the “Place device you are connecting to in discoverable mode” prompt to search for devices
Highlight the desired Bluetooth Device, using the navigation keys, and press the OK key to Pair the devices
Enter Passkey "0000" and press OK key, the handset will display a brief message stating pairing
Using the navigation keys, select the Bluetooth device, and press the OK button

If after doing this and still , the phone will not connect to the cark kit. We have to refer you to the car manufacturer’s website so you could check if the model number of your phone will be a compatible device for the car kit.

I just hope that this piece of advice will be helpful for you.
answered 4 years ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Is this model compatible with microsdhc memory card or only the microsd card?

asked 4 years ago
Nitro
Coastal Carolina
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here's the information regarding the supported memory card of the phone.

Slot Type: microSD

Card Type: microSD, microSDHC

Max Storage Size: upto 16GB

Recommended Card Size: 16GB
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do i download music onto my phone (SCH-R355C), from my pc?

asked 4 years ago
robertrod
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

You can get the instructions on how to transfer music files on your phone on this link:

http://www.samsung.com/us/support/owners/topic/SCH-R355DAATRF

For troubleshooting and repair options on your phone, you can call your service

provider at 1-800-867-7183 (Trac Fone). They have technical support

representatives who exclusively handles Samsung phones.

Thanks!

Samsung Technical Support

Thanks!

Samsung Technical Support
answered 4 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How can I get my sd card to show my pictures?

asked 4 years ago
Yalonda
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To show your pictures on the SD card, please try the steps below :

From the phone's Homescreen, go to Settings then Memory Info and select on Card Memory
answered 4 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How can I get a manual for this product

I would like to get a complete, detailed manual for this phone and all of its features. The one that came with the phone is too limited.
asked 4 years ago
Craig37
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can download the user manual for your Samsung phone in PDF format is available for download from the Samsung Download Center. From the website which is www.samsung.com, simply enter the model or portion of the model number or name into the product search field to take you to the user manuals available.

Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Mp3

im trying to download Mp3's onto this phone with a micro SD card and it is saying "Not Supported" the music is in MP3 format what do i do?
asked 4 years ago
mathebrute
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The file format of music that you are trying to download which is MP3 is being supported by the phone, however there are websites that is not allowed by the Service Provider to download media files such as music, images (including ringtones) that causes the error message "Not Supported". Please contact your service provider for all inquiries regarding downloads.
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I answer call waiting on my Samsung phone?

asked 4 years, 1 month ago
ddallas9
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact your service provider for further assistance.
answered 3 years, 10 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

Can I connect my notebook computer to the internet using my cell phone?

asked 4 years, 1 month ago
dbrysk
33606
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact your service provider for further assistance
answered 3 years, 10 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

How do I lock and unlock my SCH-R355C phone?

asked 3 years, 11 months ago
LMT1
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SCH-R355C handset features three different kinds of locks, Phone Lock, Manual Lock, and Auto Key Lock

1. Phone Lock

To enable, change or delete the phone lock follow the steps below:

From the standby screen, press Menu
Select Settings (9)
Select Phone Settings (5)
Select Security (3)
Enter the Lock Code (Default is last 4 digits of the cell phone number
Select Lock Phone (1)
Highlight the desired Phone Lock setting, using the navigation keys, from the folllowing:
Lock — The phone locks immediately and stays locked until you enter the lock code
Unlock — The phone remains unlocked
On Power Up — The phone locks automatically the next time your phone is powered on and stays locked until you enter the lock code
Press the OK button to Save the Phone Lock setting

The handset's Phone Lock feature, when enabled, blocks all outgoing calls except those to 911. You can lock the phone manually, or set the phone to lock automatically when turned on. In Phone Lock mode, you can answer calls, but the phone must be unlocked to place calls (except to emergency numbers).

2. Manual Lock

To manually lock the handset's keys simply press and Hold the Space key. To unlock the keys press the left soft key for Unlock then press the Space key.

3. Auto Key Lock

To enable or disable the Auto Key Lock follow the steps below:

From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select Auto Key Lock (8)
Highlight either On or Off, using the navigation keys
Press the OK button to Save the Auto Key Lock Setting
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i find the meaning on the symbols on the screen of my new R355C?

asked 4 years ago
rreed2008
florida
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Your phone can show you definitions of the icons that appear on the top line of the displays.

To access the Icon Glossary:
In stand by mode, press MENU - SETTINGS - PHONE INFO - ICON GLOSSARY. A list appears showing the icons that can appear on the top line of the displays.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 4 years ago
Samsung4
0points
0out of 0found this answer helpful.
Question

on the r355c, sound is always coming from speaker on back of phone, even with speaker off. How can i get it just to come from ear speaker on front?

Samsung sch-r355c
asked 4 years ago
dm4191968
va
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

There will be no configurable options to get the sounds off just from the speaker on front. Sounds from the phone will come off from all the speakers available.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

were can i buy phone cases for my phone online

asked 4 years ago
knscollins
home
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Samsung has two different ways for a customer to order accessories. Accessories can be ordered 24 hours from our Accessory site at http://www.samsung.com/products/wirelessphones/accessories/index.asp

If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-800-757-0280 and choosing option: 2 to purchase genuine Samsung Accessories
A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time. They will also be able to answer any questions you might have about accessories or how they work.

Sincerely,
Technical Support
answered 4 years ago
Samsung7
0points
0out of 0found this answer helpful.
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