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Customer Questions & Answers for
r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

how do I sinc the schr355c phone with my outlook contacts?

asked 3 years, 10 months ago
bakpaks
taosnm
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

There will be no configurable option to sync Outlook contacts to the phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Looking for a cover for my Qwerty phone - nothing bulky - but like a 'skin' type cover. I can't find anything compatible - is there such a thing?

asked 3 years, 10 months ago
AmyP2413
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Look for cases for the Samsung R350.The R350 and R355 are the same size.
answered 3 years, 10 months ago
Traci
0points
0out of 0found this answer helpful.
Question

Mp3

im trying to download Mp3's onto this phone with a micro SD card and it is saying "Not Supported" the music is in MP3 format what do i do?
asked 3 years, 10 months ago
mathebrute
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The file format of music that you are trying to download which is MP3 is being supported by the phone, however there are websites that is not allowed by the Service Provider to download media files such as music, images (including ringtones) that causes the error message "Not Supported". Please contact your service provider for all inquiries regarding downloads.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do you downlode your cell phone to your computer

asked 3 years, 10 months ago
waddelltim68
38362
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SCH-R355C handset has the capability to transfer files directly between a PC and a memory card (residing within the handset) with a compatible USB data cable.

Important!: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To configure the handset's USB setting follow the steps below:

From the standby screen, press the left soft key for Menu
Select Settings
Select Phone Settings
Select PC Connection
Highlight either USB Mass Storage or No Connection
Press the OK button to save the USB Setting
Exit to standby screen and attach USB Cable
Drag and drop or cut and paste the files from the phone to the PC

If connection is unsuccessful, pls try the following….

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is Samsung genuine accessory
> Try using a different USB cable
> Disable / turn off Bluetooth connectivity of the phone
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

is there a manual

My sister purchased this phone but the manual she has hardly shows her how to use this phone. I would like to know if there is a manual for this phone that will let her know everything that this phone can do. I looked up the phone my self under your site and did not see one but I thought maybe I might have missed it. If you could please let me know so that my sister can start to use the phone to its full potential. Thank you.
asked 3 years, 10 months ago
campbellgannon
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi! The phone model that you have which is sch-r355 did not came with a printed manual. However, there's still a way to get a manual for your phone. You can get it or download it for free @ our website, www.samsung.com. Once you're there, you will see a search box. All you need to do is to type the model number of your phone (sch-r355) and it will give you the results for the manual. Click on the link for manual & it is ready for download.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

I have 2. There was no way to download my old nokia contacts to this phone so we entered all contacts manually. How to copy to phone #2?

asked 3 years, 10 months ago
lkelly2
PI, SC
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good day.
Since the Samsung SCH-r355 phone does not have a SIM card slot, because that would be the easiest way to transfer contacts from one phone to another. You will also need to transfer all your contacts manually to your phone # 2. If you don’t like that option, you may check on your phone if the configuration to send contact via Bluetooth is available. If it is available, you may pair the two phones via Bluetooth and on your phone #1, you need to select a contact and then select send name card via Bluetooth. Sending contacts via Bluetooth is done one at a time.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

i need to know how to get a down load for SCH 355C(ST)

asked 3 years, 10 months ago
gt5000
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi, Are you trying to connect your phone to your computer to download pictures, videos & music? Well, I can show you several methods on how it is done.
The SCH-R355C features several different methods to transfer pictures to and/or from a PC.
Via USB Cable
To transfer pictures between the phone and a PC follow the steps below:
Insert a formatted memory card into the memory card slot
Verify the handset PC Connection setting is set to USB Mass Storage
Plug the USB data cable into both the phone and PC
When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
Paste the pictures into the PC destination or the phone's My_Images folder
To a PC Via Memory Card
To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders.
Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.
Warning: Formatting a memory card will permanently delete all current content.
To transfer pictures (via a memory card), from the SCH-R355C handset, to a PC follow the steps below:
Insert a formatted microSD card into the memory card slot
From the standby screen, press the left soft key for Menu
Select My Folder (6)
Select My Images (5)
Highlight the desired image
Press the right soft key for Options
Select either Move (4) or Copy (5)
Press the left soft key for Yes to confirm moving or copying the image to the memory card
Remove the microSD memory card from the memory card slot
Replace the memory card cover
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo destination, using Windows Explorer
Drag and drop or copy & paste the Photo(s) into the desired destination on the PC
Note: Locked images cannot be copied or moved to a memory card
From a PC Via Memory Card
Insert a formatted memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Connect the memory card reader to the PC’s USB port
You will see a new Removable Disk drive appear, this would be the memory card
Copy the files then paste them in the My_Images memory card folder
Insert the memory card into the SCH-R355C memory card slot
Via Bluetooth
Note: Both devices must support the FTP (File Transfer Profile) in order to use ths method
On the Samsung handset
Turn Bluetooth On
Set the phone’s Bluetooth visibility to On
On the phone with Pictures
While in standby mode, activate Bluetooth by turning it On
Search for new Bluetooth devices
Highlight the SCH-R355C phone name, using the navigation keys
Exchange the PIN Codes on both devices to pair the phones (the default code is “0000”)
Browse for the desired file(s)
Transfer data from phone to phone
On the Samsung handset
Accept exchanging data
The procedure above is the same as with transferring music, all you need to do is to find the location of your music.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how come i cant download video?

asked 3 years, 10 months ago
chilesblues
64744
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As i have checked your phone do not support downloading videos. Or video file formats.
answered 3 years, 10 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

I have a Samsung SCH R355C phone.

The bluetooth worked in a 2009 Hyundai Elantra. I just got a 2010 Sante Fe and it doesn't work with this vehicle. Is there something like a bluetooth driver that has to be updated? Do you have any suggestions.
Thank you
asked 3 years, 10 months ago
Aske
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

To pair the SCH-R355C handset with a Bluetooth Device follow the steps below:

Place the Bluetooth device in discoverable mode
While in standby mode, press the left soft key for Menu
Select Tools
Select Bluetooth
Select Registered List
Press OK to Add New Device
Press the left soft key for Yes to turn Bluetooth On
Press the OK key on the “Place device you are connecting to in discoverable mode” prompt to search for devices
Highlight the desired Bluetooth Device, using the navigation keys, and press the OK key to Pair the devices
Enter Passkey "0000" and press OK key, the handset will display a brief message stating pairing
Using the navigation keys, select the Bluetooth device, and press the OK button

If after doing this and still , the phone will not connect to the cark kit. We have to refer you to the car manufacturer’s website so you could check if the model number of your phone will be a compatible device for the car kit.

I just hope that this piece of advice will be helpful for you.
answered 3 years, 10 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

HOW DO i GET EMAIL

asked 3 years, 10 months ago
TIGERREALTOR
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry, the TracFone SCH-R355C handset does not have a configurable POP3 or IMAP4 application, via it's Mobile Web service there is a Mobile Email feature available. This feature provides, with certain E-Mail services, the opportunity to receive "new mail" alerts with shortcut access to your Inbox to read, delete, and respond to your e-mail as if you were on your PC. For further assistance with the use of this wireless service please contact your service provider

To access the E-Mail from your Browser, follow the steps

From the standby screen, press the right softkey for Browser
Select Email and Networking
Select from the following Email options:
Hotmail
Yahoo! Mail
Gmail
Using navigation keys, login by entering Username and Password and select Sign in
answered 3 years, 9 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

HOW DO I CLEAR THE CASHE AND COOKIES

I AM UNABLE TO ACCESS MY AOL ACCOUNT
asked 3 years, 9 months ago
KATHLEENS
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
HI, Kathleens!

Here are the steps how to clear the browser cache and cookies on your SCH-r355 handset:

Follow the steps below:

1. From the standby screen, press right soft key for Browser
2. Press the right soft key for Menu
3. Select Clear (9)
4. Highlight Cache, using the navigation keys, from the following:

o Cache
o History
o Cookies
o Auto Fill

5. Press the left soft key to check the Cache box
6. Highlight Clear, using the down navigation key, then press the OK button
7. Press the OK button for Yes to clear the browser cache

Note: Please consult with your service provider for all inquiries regarding the MOBILE WEB on the TracFone SCH-R355C Phone handset.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I block calls?

asked 3 years, 9 months ago
karenkarg
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

As I have checked the specifications of the SCH-R355 handset, there are no configurable options to block calls using the phone.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can i make my r355c send multiple txt slides

asked 3 years, 9 months ago
Paradise
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to your query, the phone doesn’t have the capability to send out multiple slide texts, and also when you are sending out an mms message it is being filtered by the Network Provider and the allowable size will be 50 kb for picture messages.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Each time I try to move my pictures to a 2gb sd card I get ther error message "move operation failed". How do I fix this?

asked 3 years, 9 months ago
Luvmy1s2h
TN
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are two (2) reasons that could be causing the error message when you try to move the pictures to the 2GB sd card. It's either SD card memory is full or it could be defective. You can please try another SD card on the phone and check if it will work out and if it will then remove or delete some files on the 2 GB SD card so that you can move those pictures that you would like to.

If problem still persist, it is best to contact Samsung Technical Support Direct Hotline 1-888-987-4357 for further assistance.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can I get a driver for my PC so I can connect with the SD microchip in my phone?

Running Windows XP Service Package 3. Own a Samsung R355C cell phone.
asked 3 years, 9 months ago
scullr
Saint Joseph, MO
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
To connect your phone to your computer, you don’t need driver for this. There is no downloadable driver for the SCH-r355 handset. If you are trying to connect your phone to your computer to transfer music files or picture, please see the steps below:
The SCH-R355C handset features different methods to transfer MP3 files to the handset, such as Bluetooth, micro SD memory card and download music or ringtones. And I have the methods on how it is done. Please see the procedures below:
To transfer MP3 files (via a memory card), from a PC, follow the steps below:
Insert the formatted memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Connect the memory card reader to the PC’s USB port
You will see a new Removable Disk drive appear, this would be the memory card, or open Windows Explorer
Copy the MP3 files then paste them in the memory card's My Music or My Ringtones folder
Insert the memory card into the SCH-R355C handset's memory card slot
Note: In order to set an MP3 file, located on a memory card, as a ringtone it MUST be located in the My Ringtones folder.
Using USB Data Cable & PC
Confirm the handset's PC Connection is set to USB mode
Insert the micro SD memory card into the memory card slot
Connect the USB cable to both the handset & the target PC
Once the USB connection has been established, the handset displays "Connected to PC" and the PC will show a pop-up removable disk box
Click on "Open folder to view files using Windows Explorer" then click OK or open it manually
Right click on Start then left click on Explore to open a second Windows Explorer window
Navigate to the location of the MP3 files then drag and drop them into either the My Music or My Ringtones folder Now it is safe to unplug the USB cable from both the PC & handset to begin playing the MP3 files
Via Bluetooth
On the Samsung handset
Turn Bluetooth On
Set the phone’s Bluetooth visibility to on
On the phone with MP3 files
While in standby mode, activate Bluetooth by turning it on
Search for new Bluetooth devices
Select the SCH-R355C phone
Exchange the PIN Codes on both devices to pair the phones (the default code is “0000”)
Browse for desired MP3 file(s)
Transfer data from phone to phone
On the Samsung handset
Accept exchanging data
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Does the Samsung SCH-R355 have room for street address, city and state in contacts?

Does the Samsung SCH-R355 have room for the street address, city and state in contacts
asked 3 years, 9 months ago
Craig23
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You've just pinpointed the biggest problem with this phone. Unbelievably for a business phone with QWERTY keyboard, there are NO fields for address information OR the ability to select what kind of number you are saving in contacts. For example, if you have more that one residence number to add, you are out of luck. You can ONLY add 1!

I encourage you to post a question on this forum to Samsung asking "When will Samsung do a firmware upgrade so that contacts can include address information and the ability to add multiple numbers for the same location?"

I know I am!

Peace,

- JC
answered 3 years, 9 months ago
nightrocket
Minnesota
0points
0out of 0found this answer helpful.
Question

i need the driver for my phone so i can download photo's to my computer i have a sch-r355c (st)

asked 3 years, 9 months ago
racheladessa
hawaii
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here’s a link on how to transfer/download photos from your phone to a pc. It also includes complete and different methods of transferring photos.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230941

Have a good day
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

where can i downlowd the driver software for my phone?

asked 3 years, 9 months ago
rebelrd6
hawaii
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

There is no available driver software from the Samsung website that you can download intended for your phone.

The SCH-R355C handset has the capability to transfer files directly between a PC and a memory card (residing within the handset) with a compatible USB data cable.

To configure the handset's USB setting follow the steps below:
Confirm the handset's PC Connection is set to USB mode
From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select PC Connection (7)
Highlight either USB Mass Storage or No Connection
Press the OK button to save the USB Setting
Insert the microSD memory card into the memory card slot
Connect the USB cable to both the handset & the target PC
Once the USB connection has been established, the handset displays "Connected to PC" and the PC will show a pop-up removeable disk box
Click on "Open folder to view files using Windows Explorer" then click OK or open it manually
Right click on Start then left click on Explore to open a second Windows Explorer window
Navigate to the location of the files then drag and drop them into the destination folder
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Why can i only get a message and receive a message that's 160 characters

So with normal cell phones if you type above your character limit in a text message, it will automatically put the text in another one, thus sending multiple mails. Why can't this phone do the same?

And the same with receiving. If it's from a phone text, i can get the multiple messages but ALWAYS after the last message i get a message about something with "preceeding msg blah blah blah" even though i got the mails fine. And if someone sends me a mail via vtext i only get the first 160 characters of their mail (which includes an re: of half the message i sent before) i can't get the other mails, they have to send me multiple mails. Is there a way to fix this? I love this phone but as most of my friends are in other countries, this is a hassle to deal with and i may have to get a different phone :(
asked 3 years, 9 months ago
jeggerd
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi, the 160 characters for messaging is the default setting on the device and there is no configurable option to change it. However your device can still receive messages that is more than 160 characters, it is like having a second page. And it is the same as sending messages.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I lock my keypad?

Everytime I put my phone in my pocket it is calling people or loading the web browser!
asked 3 years, 9 months ago
carri
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To manually lock the handset's keys simply press and Hold the Space key . To unlock the keys press the left soft key for Unlock then press the Space key.

If you may want to set your phone for Auto Key Lock, you may try the following steps:

From the standby screen, press the left soft key for Menu
Select Settings
Select Phone Settings
Select Auto Key Lock
Highlight either On, using the navigation keys
Press the OK button to Save the Auto Key Lock Setting
answered 3 years, 9 months ago
Samsung4
-1point
0out of 1found this answer helpful.
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