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Customer Questions & Answers for
r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

what can i do if a file will not play in the mp3 player

The file is in mp3 format with a Bitrate of 24 kbps. Other files of this type and Bitrate work just fine, i have already tried deleting the file and restoring it from the original. Is there any more troubleshooting i can do?
asked 3 years, 7 months ago
Ynot85
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ynot85,
Thank you for your inquiry.

Maybe the file is corrupted thats why its not letting you play the song, you can try to do a soft reset on the phone and download it again, should you need further assistance you may call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How to set the phone to speak a number when receiving a call

Friend has one of these phones and it speaks the name and number when receiving a call....mine does not! How do I set this up on mine?
asked 3 years, 7 months ago
jaclin52
Tennessee
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jaclin52!

Thank you for your inquiry.

You can turn on the Voice Launch on your phone.

Here's how to:

From Menu > Voice SVC > Voice Settings > Name Settings Voice Launch

We appreciate your time writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do I set the snooze time on my alarm or even get the snooze feature to work?

when my alarm goes off and I hit the snooze selection it never goes off again.
asked 3 years, 7 months ago
frediiesgirl05
21901
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi frediiesgirl05!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, after you set up an alarm on the r355c Full Qwerty Cell Phone (SCH-R355), try to have a soft reset. Soft reset is removing the battery for about a minute on your phone and putting it back just for you to refresh the settings on the handset.

Should this troubleshooting step did not work, we recommend contacting Trac Fone for the information and specification of your phone. You can reach Trac Fone Customer Support at their toll free number 1-800-867-7183.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how can i link my email to my phone with alerts?

asked 3 years, 7 months ago
amychuckand
garner nc
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Use the Email app that comes stock on phone, most e mail will work great with the automatic set up. If you need to do a manual set up for accounts with certificate requirements or specific port requirements just google how to set up (the e mail you use) on a Samsung Fascinate, there is a walk through for almost every email out there, step by step.
answered 3 years, 7 months ago
DaleV
Georgia
0points
0out of 0found this answer helpful.
Question

i cant figure out how i turn on the volume for my message alerts i dont here the ringtone when i get a new text and it wont vibrate

asked 3 years, 7 months ago
jeff1108
hampstead nc
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jeff1108!

Thank you for your inquiry.

Use the volume keys to adjust the message alert volume when setting up.

For further assistance, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST.

We appreciate your time writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I zoom or view my pictures in full screen?

When I take a picture and open the folder and click on the picture I want to view its not much bigger than the thumbnail. How do I view it full screen or at least zoom in?
asked 3 years, 7 months ago
Mememememe
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mememememe,

Thank you for your inquiry. Regarding your concern, the zoom option on your pictures is only available if pictures are taken between 1280 x 960, 640 x 480, 320 x 240 and 176 x 144.

The zoom is disabled in the default (1280 x 960) Resolution.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

CAN I CONNECT MY PHONE TO MY COMPUTER

I NEED TO KNOW HOW TO DO IT AND WHAT EQUIPMENT THAT I NEED TO PERFORM THIS TASK.
THE TYPE OF PHONE THAT I HAVE IS A SCH-R355C
asked 3 years, 7 months ago
ARNY
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ARNY!

Thank you for your inquiry. To transfer pictures between the phone and a PC follow the steps below:

Note: You need to have a memory card inserted with your phone to use this mass storage options.

To configure the handset's USB setting follow the steps below:

1. From the standby screen, press the left soft key for Menu
2. Select Settings
3. Select Phone Settings
4. Select PC Connection
5. Highlight either USB Mass Storage or No Connection
6. Press the OK button to save the USB Setting

To transfer pictures between the phone and a PC follow the steps below:

1. Insert a formatted memory card into the memory card slot
2. Verify the handset PC Connection setting is set to USB Mass Storage
3. Plug the USB data cable into both the phone and PC
4. When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
5. Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
6. Paste the pictures into the PC destination or the phone's My_Images folder

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do i get a cable for mp3 player?

asked 3 years, 7 months ago
beab
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi beab!

Thank you for your inquiry.

Are you referring to the hands-free headset that you can use on the r355c Full Qwerty Cell Phone (SCH-R355)?

Regarding your concern, if you want to purchase compatible accessories, please contact our Accessories Department, as they will be able to answer any questions you might have about accessories, compatibility or how they work.

You can reach the Accessories Department by dialing toll-free 1-800-757-0280 and choosing option: 2 to purchase genuine Samsung Accessories.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

what does the one time staus icon mean?

asked 3 years, 7 months ago
nowhereman
everywhere, USA
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi nowhereman,

Thank you for your inquiry.

What does the icon look like and where did the displayed?

Your phone can show you definitions of the icons that appear on the top of the line of the displays. To access the icon glossary, follow the steps below.

1. In standby mode, press Menu.
2. Select Settings.
3. Select Phone Info.
4. Select Icon Glossary. A list appears showing the icons that can appear on the top line of the displays.

You can also check the link below for more information about the icons that display on the phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=233030

Should you not see the icon that you are seeing on your phone, you may contact your service provider as it might be a service network icon.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

called to transfer phones, they say my phone is unatherised, how do i fix that?

i bought it used, from a yard sale so i have no proof of purchase and i dont understand how it could be unatherised (not scanned properly when purchased). its a samsung sch-r3553c(st) phone
asked 3 years, 7 months ago
annawisdom
shelton washington
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi annawisdom!

Thank you for your inquiry.

Those are one of the disadvantages of phones bought from a yard sale.

Unlocking the phone to use it for a different network requires permission from your current service provider as we hold a proprietary licensing agreement with them.

Contact the original service provider of the for assistance on how to unlock it using the unlock code they will provide.

We appreciate your time writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

what is the little star on the top of the main page, next to the service bars...mine has an / through it.

asked 3 years, 7 months ago
Annmarie
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Annmarie!

Thank you for your inquiry. I have here a helpful link for you to know the definition of every icons that you might see from the display screen of your Samsung phone. Please go to the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=233030

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I lock the keypad

asked 3 years, 6 months ago
nldodson
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi nldodson,

Thank you for your inquiry. Regarding your concern, SCH-R355C handset features different kinds of locks that you may set up on the phone Manual Lock and Auto Key Lock, you may use any of the listed options below on how to locke the keypad on your phone.

Manual Lock

To manually lock the handset's keys simply press and Hold the Space key . To unlock the keys press the left soft key for Unlock then press the Space key.

Auto Key Lock

To enable or disable the Auto Key Lock, please follow the steps below:

1. From the standby screen, press the left soft key for Menu.
2. Select Settings (9)
3. Select Phone Settings (5)
4. Select Auto Key Lock (8)
5. Highlight either On or Off, using the navigation keys.
6. Press the OK button to Save the Auto Key Lock Setting.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do you set up to get alerts when you have a missed call or a text message? I am stuck thank you.

asked 3 years, 6 months ago
myjellybean
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi myjellybean!

Thank you for your inquiry.

There are no configurable options available for setting an audible alert for missed calls on the Samsung SCH-R355. To set up an audible alert for your text messages, please refer to the steps provided below.

To set an audible alert for Text Messages.
1.While in standby mode, press the left soft key for Menu
2.Select Settings (9)
3.Select Sound Settings (3)
4.Select Ringer Type (2)
5.Select Messages (2)
6.Select Text Message (1)
■Highlight the desired Ringtone, using the navigation keys
■Press the left soft key to Play the Ringtone
■Press the OK button to set the Ringtone as the audible Text Message alert
7.Select Picture Message (2)
■Highlight the desired Ringtone, using the navigation keys
■Press the left soft key to Play the Ringtone
■Press the OK button to set the Ringtone as the audible Picture Message alert
8.Select Voicemail (3)
■Highlight the desired Ringtone, using the navigation keys
■Press the left soft key to Play the Ringtone
■Press the OK button to set the Ringtone as the audible Voicemail alert

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Does the R355c have modem capability?

Can I use this phone to hook up to my laptop to use the internet?
asked 3 years, 6 months ago
csullivan416
georgia
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi csullivan416!

Thank you for your inquiry.

The phone doesn't have the Dial UP networking Profile that allows you to use the phone as a modem.

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how to transfer contacts to sd card

asked 3 years, 6 months ago
tracy38478
home
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tracy38478!

Thank you for your inquiry.

You may contact your service provider for assistance on how to transfer your phone contacts to your memory card.

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I retrieve voicemail from the archives?

asked 3 years, 6 months ago
Bacall
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Bacall!

Thank you for your inquiry.

Because Voicemail is a network service offered by your service provider, questions concerning voicemail, such as those outlined below, would be best addressed by contacting your service provider.

> Configuring your Voicemail for the first time
> Desire to change the greeting
> Unsure of the password
> Wish to change the password
> Would like to know how to access your voicemail from another phone

Thanks for writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do i turn power save mode off?

Phone was in my pocket and when i took it out power save mode was on. I have no clue how it was on or how to turn if off.
asked 3 years, 6 months ago
lumber
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lumber!

Thank you for your inquiry. There's no configurable option for you to turn off the power saving mode of the handset. This is default on the handset's software to prolong the battery life of the phone.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do you reset a security code for SGh 355

asked 3 years, 6 months ago
packratnw
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi packratnw!

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I move my address book from my SD card to my phone book

asked 3 years, 7 months ago
Julee
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Julee!

Thank you for your inquiry.

There is no configurable option on the settings of the SCH-R355, to save your contacts from the SDcard to the phone. If you want to download these contacts to the phone, try to coordinate with your service provider.
Verizon. (800-922-0204)

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I cant get the speaker phone feature to work.

I hit the speaker button but nothing changes, no icon on the screen either. Is there some setting that is disabled?
asked 3 years, 7 months ago
gizmo57
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi gizmo57!

Thank you for your inquiry.

The Speakerphone button is located above the green SEND key, functions as the Speakerphone button. Press it to enable the phone’s Speakerphone. The speakerphone icon will appear in the top left corner of the display. Press it again to disable the Speakerphone for privacy.

If you can't see the icon, please call your service provider for any troubleshooting steps.

We thank you for your patronage of Samsung products.
answered 3 years, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
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