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Customer Questions & Answers for
samsung r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

how do I extract the phone numbers, text messages and pics from my phone to put on computer?

I can only view less than 1/2 of my screen, the rest is blank. I need to get my info out of the old phone so I can add it to a new one.
asked 3 years, 8 months ago
cmkraft
on r355c Full Qwerty Cell Phone
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Samsung does not offer a Data Kit software package, for the purpose of transferring data such as contacts and text messages between the handset and a personal computer. You may inquire about verizon backup assistance for Your contacts from Your carrier. Here are the steps of how to transfer media files ( photos,videos, music) from the handset to your PC.

Insert a formatted memory card into the memory card slot
Verify the handset PC Connection setting is set to USB Mass Storage
From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select PC Connection (7)
Highlight USB Mass Storage
Press the OK button to save the USB Setting
Plug the USB data cable into both the phone and PC
When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
Paste the pictures into the PC destination or the phone's My_Images folder
answered 3 years, 8 months ago
samsung6
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Question

How do I lock and unlock my Samsung SCH R355?

asked 3 years, 8 months ago
oliviasmom07
NH
on r355c Full Qwerty Cell Phone
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answer 1
The SCH-R355C handset features three different kinds of locks, Manual Lock, Auto Key Lock and Phone Lock.

Manual Lock

To manually lock the handset's keys simply press and Hold the Space key . To unlock the keys press the left soft key for Unlock then press the Space key.

Auto Key Lock

To enable or disable the Auto Key Lock follow the steps below:

From the standby screen, press the left soft key for Menu
Select Settings
Select Phone Settings
Select Auto Key Lock
Highlight either On or Off, using the navigation keys
Press the OK button to Save the Auto Key Lock Setting

Phone Lock

The handset's Phone Lock feature, when enabled, blocks all outgoing calls except those to 911. You can lock the phone manually, or set the phone to lock automatically when turned on. In Phone Lock mode, you can answer calls, but the phone must be unlocked to place calls (except to emergency numbers).

To enable, change or delete the phone lock follow the steps below:

From the standby screen, press Menu
Select Settings
Select Phone Settings
Select Security
Enter the Lock Code (Default is last 4 digits of the cell phone number
Select Lock Phone
Highlight the desired Phone Lock setting, using the navigation keys, from the folllowing:
- Lock — The phone locks immediately and stays locked until you enter the lock code
- Unlock — The phone remains unlocked
- On Power Up — The phone locks automatically the next time your phone is powered on and stays locked until you enter the lock code
Press the OK button to Save the Phone Lock setting
answered 3 years, 8 months ago
Samsung4
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Question

how do I lock the keypad

asked 3 years, 4 months ago
susanv
on r355c Full Qwerty Cell Phone
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answer 1
Hi susanv,

Thank you for your inquiry.

The SCH-R355C handset features different kinds of locks. It includes Manual Lock, Auto Key Lock and Phone Lock. Kindly check the details below on how to use the different locks.

Manual Lock
To manually lock the handset's keys simply press and hold the space key. To unlock the keys press the left soft key for unlock then press the space key.

Auto Key Lock
To enable or disable the Auto Key Lock follow the steps below.

1. From the standby screen, press the left soft key for Menu.
2. Select Settings (9).
3. Select Phone Settings (5).
4. Select Auto Key Lock (8).
5. Highlight either On or Off, using the navigation keys.
6. Press the OK button to Save the Auto Key Lock Setting.

Phone Lock
The handset's Phone Lock feature, when enabled, blocks all outgoing calls except those to 911. You can lock the phone manually, or set the phone to lock automatically when turned on. In Phone Lock mode, you can answer calls, but the phone must be unlocked to place calls (except to emergency numbers).

To enable, change or delete the phone lock follow the steps below:

1. From the standby screen, press Menu.
2. Select Settings (9).
3. Select Phone Settings (5).
4. Select Security (3).
5. Enter the Lock Code (Default is last 4 digits of the cell phone number).
6. Select Lock Phone (1).
7. Highlight the desired Phone Lock setting, using the navigation keys, from the folllowing:
◦Lock- the phone locks immediately and stays locked until you enter the lock code.
◦Unlock- the phone remains unlocked.
◦On Power Up- the phone locks automatically the next time your phone is powered on and stays locked until you enter the lock code.
8. Press the OK button to save the Phone Lock setting.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung8
Samsung8
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Question

how can I play an .wmv attachment in an email on my phone

when im checking my email from my phone thats got a .wmv attachment, i get an error message "unsupported file type" when I try to play it. is there a download i need to have?
asked 3 years, 4 months ago
hewilson425
on r355c Full Qwerty Cell Phone
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answer 1
Hi hewilson425!

Thank you for your inquiry.

The .wmv file is not supported of the Samsung SCH-R355C.

Please check the website below for the supported media files of the phone http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=232716

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung5
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Question

How do i download songs to my phone?

asked 3 years, 8 months ago
Youkies
on r355c Full Qwerty Cell Phone
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answer 1
You can either remove the micro SD card and copy mp3 files into the music folder on the card from your computer or you can purchase a USB cell phone data cable (cheap. similar to the one at this link http://www.amazon.com/Samsung-Replacement-Charging-SPH-M330-SCH-R100/dp/B001XXUOQI/ref=sr_1_1?ie=UTF8&qid=1291436589&sr=8-1) to connect directly from the phone to the USB port on your computer and copy the songs over as if the phone were any other drive accessible from your computer.
answered 3 years, 7 months ago
TopDoug
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Question

How do I setup to send and recieve email?

asked 3 years, 7 months ago
jjcc
on r355c Full Qwerty Cell Phone
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answer 1
The TracFone SCH-R355C handset does not have a configurable POP3 or IMAP4 application, via it's Mobile Web service there is a Mobile Email feature available. This feature provides, with certain E-Mail services, the opportunity to receive "new mail" alerts with shortcut access to your Inbox to read, delete, and respond to your e-mail as if you were on your PC.

For further assistance with the use of this wireless service please contact your service provider.

To access the E-Mail from your Browser, follow the steps below:

From the standby screen, press the right softkey for Browser
Select Email and Networking
Select from the following Email options:
> Hotmail
> Yahoo! Mail
> Gmail
Using navigation keys, login by entering Username and Password and select Sign in
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
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Question

On the r355C phone, how is it possible to have the backlight on the keypad during texting?

The light comes on during all other functions but when the keypad is locked and I receive a text, I can
reply without unlocking and the keypad backlight does not come on even during typing.

Thank you !!
asked 2 years, 10 months ago
Generalmail
on r355c Full Qwerty Cell Phone
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answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
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Question

how do i reset the security lock code?

asked 2 years, 10 months ago
rleemc67
on r355c Full Qwerty Cell Phone
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answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
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Question

Where does the SD card go?

I see that you can use an SD card with this phone...where is it supposed to go?
asked 2 years, 10 months ago
mountainangel24
NC
on r355c Full Qwerty Cell Phone
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answer 1
Hi there,

Thanks for reaching out to us for support.

Please cut and paste the link below into your web browser. There you will find the tutorial "How Do I Insert Or Remove The Memory Card On My TracFone SCH-R355C Phone?"

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=231074

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
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Question

how do I use the music player?

asked 2 years, 10 months ago
sdharris522
on r355c Full Qwerty Cell Phone
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answer 1
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
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Question

How do I hook my cell phone up to have internet on my laptop

asked 2 years, 10 months ago
julrenia
on r355c Full Qwerty Cell Phone
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answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
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Question

i cant figure out how i turn on the volume for my message alerts i dont here the ringtone when i get a new text and it wont vibrate

asked 3 years, 4 months ago
jeff1108
hampstead nc
on r355c Full Qwerty Cell Phone
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answer 1
Hi jeff1108!

Thank you for your inquiry.

Use the volume keys to adjust the message alert volume when setting up.

For further assistance, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST.

We appreciate your time writing us here at Samsung!
answered 3 years, 4 months ago
SamsungSupport12
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Question

are any program or games avaliable for this phone?

asked 3 years, 7 months ago
ChrisBible
morristown tn
on r355c Full Qwerty Cell Phone
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answer 1
Hi ChrisBible!

Regarding your concern, you may try to download certain programs or games from your Service Provider website. Please contact them for further details on what do you wish to have on your Samsung SCH-r355 handset.

Happy Holidays!
Samsung Technical Support
answered 3 years, 7 months ago
SamsungSupport9
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Question

Why can't I send or receive picture messages on this phone? Why doesn't my browser work?

When I get a message with a picture in it, the phone makes me go to a website on my computer to see it. When I try to use the browser with full service it does the "Connecting..." message but than it tells me there's an error or that the network is unavailable. WHAT's UP?
asked 3 years, 7 months ago
tintin333
on r355c Full Qwerty Cell Phone
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answer 1
While we would like to assist you in your request, this is something that would be best addressed by your service provider. Please contact your service provider’s customer service department for additional information.
answered 3 years, 7 months ago
SamsungJoseL
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Question

i just purchased a straight talk samsung phone. i've noticed an icon on the scree next to the tower bars that has a red slash thru it what is that?

asked 2 years, 10 months ago
tennessee
on r355c Full Qwerty Cell Phone
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answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
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Question

How to reset a SCH-R355C cell phone to factory new?

A year ago a friend bought a SCH-R355C cell phone from NET10 to use in his area. He tried with the help of NET10 customer support to get everything to work but eventually gave up and gave the phone to me. NET10 had him enter a a lot of different codes in "code entry mode" to change internal settings. Is there a code I can enter to reset all phone settings to factory defaults (like the phone just left the factory)? Thank you for your time and assistance.
asked 2 years, 10 months ago
amigadude
on r355c Full Qwerty Cell Phone
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answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
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Question

How do I reset the voicemail passcode?

I set up my voicemail and put in my passcode, and now I cannot remember.
asked 3 years, 7 months ago
Escape
Under the bridge
on r355c Full Qwerty Cell Phone
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answer 1
Because Voicemail is a network service offered by your service provider, questions concerning voicemail,would be best addressed by contacting your service provider.
answered 3 years, 7 months ago
Samsung5
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Question

what does the one time staus icon mean?

asked 3 years, 3 months ago
nowhereman
everywhere, USA
on r355c Full Qwerty Cell Phone
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answer 1
Hi nowhereman,

Thank you for your inquiry.

What does the icon look like and where did the displayed?

Your phone can show you definitions of the icons that appear on the top of the line of the displays. To access the icon glossary, follow the steps below.

1. In standby mode, press Menu.
2. Select Settings.
3. Select Phone Info.
4. Select Icon Glossary. A list appears showing the icons that can appear on the top line of the displays.

You can also check the link below for more information about the icons that display on the phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=233030

Should you not see the icon that you are seeing on your phone, you may contact your service provider as it might be a service network icon.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
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Question

how do I delete voice mail from SCH-R355 cell phone?

asked 3 years, 7 months ago
steve93030
on r355c Full Qwerty Cell Phone
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answer 1
Voicemail is network dependent, it is best to contact your phone's Service Provider for assistance in deleting or deactivating the voicemail.
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
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Question

how do i use three way

asked 3 years, 7 months ago
whittwhitt5
on r355c Full Qwerty Cell Phone
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Hello there,

Thank you for your inquiry.

Regarding to your concern about the 3 way calling or conference call, I have here the steps for you to use that feature o your handset. Just follow the steps below on how you can make a successful conference call or 3 way call.

To Make a Conference Call, between yourself and two other callers, on the handset follow the steps below:

1. While in standby mode, dial the number for the first party, then press SEND
2. When connected, ask them to remain on the line.
3. Press the SEND key to place them on hold.
4. Dial the second party’s phone number and press SEND.
5. When the second party answers, press SEND to connect all three parties.

Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

Note: For handsets which support more than 3 individuals on one call, repeat steps 1 through 5 until all parties are connected.

For more information on 3 Way Calling and Conference Calling see your service provider.

Happy Holidays!
answered 3 years, 7 months ago
Samsung10
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