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Customer Questions & Answers for
r355c Full Qwerty Cell Phone

Customer Questions & Answers:
483 Questions
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494 Answers

Questions & Answers for samsung r355c Full Qwerty Cell Phone

Question

can someone give me a specific link to the user manual?

asked 3 years, 6 months ago
LLYNN
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
http://www.net10.com/Common/Both/Digital_Assets/14499.pdf
answered 3 years, 4 months ago
melmeadows
NC
0points
0out of 0found this answer helpful.
answer 2
Hi LLYNN!

Thank you for your inquiry. You may try to look for a site using the browser of your computer for the user manual of your Samsung SCH-R355C phone.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
answer 3
Hi LLYNN!

Thank you for your inquiry. As of the moment, we don't have available manual of your Samsung SCH-R355 for you to download on your computer.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i lock the keypad?

asked 3 years, 10 months ago
Anonymous
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
How Do I Use The Key Guard Or Key Lock On My TracFone SCH-R355C Phone?

The SCH-R355C handset features three different kinds of locks, Manual Lock, Auto Key Lock and Phone Lock. Click on any of the locks, in the table below, for detailed instructions.

SCH-R355C Locks

Manual Lock

Auto Key Lock

Phone Lock

--------------------------------------------------------------------------------

Manual Lock

To manually lock the handset's keys simply press and Hold the Space key . To unlock the keys press the left soft key for Unlock then press the Space key.

Top

--------------------------------------------------------------------------------

Auto Key Lock

To enable or disable the Auto Key Lock follow the steps below:

From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select Auto Key Lock (8)
Highlight either On or Off, using the navigation keys
Press the OK button to Save the Auto Key Lock Setting
Top

--------------------------------------------------------------------------------

Phone Lock

The handset's Phone Lock feature, when enabled, blocks all outgoing calls except those to 911. You can lock the phone manually, or set the phone to lock automatically when turned on. In Phone Lock mode, you can answer calls, but the phone must be unlocked to place calls (except to emergency numbers).

Service Provider Contact Information

To enable, change or delete the phone lock follow the steps below:

From the standby screen, press Menu
Select Settings (9)
Select Phone Settings (5)
Select Security (3)
Enter the Lock Code (Default is last 4 digits of the cell phone number
Select Lock Phone (1)
Highlight the desired Phone Lock setting, using the navigation keys, from the folllowing:
Lock — The phone locks immediately and stays locked until you enter the lock code
Unlock — The phone remains unlocked
On Power Up — The phone locks automatically the next time your phone is powered on and stays locked until you enter the lock code
Press the OK button to Save the Phone Lock setting
answered 3 years, 8 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
answer 2
To enable, disable or change the keypad tones follow the steps below:

While in standby mode, press the left soft key for Menu
Select Settings (9)
Select Sounds Settings (3)
Select Key Tone (4)
Select Tone Level (1)
Use the navigation keys to set the Keypad volume to Off, Low, Low/Medium, Medium, Medium/High, High
Press the SET button to save settings
Select Tone Length (2)
Highlight either Short or Long then press the OK button
answered 3 years, 8 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

When does the 911 only icon go off?

asked 3 years, 10 months ago
mjb0306
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The 911 icon will appears when there's no signal or network connection on the phone. It will only go off when signal or network connections get's back on the phone again.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
The 911 icon will appears when there's no signal or network connection on the phone. It will only go off when signal or network connections get's back on the phone.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I upload pictures off my phone?

asked 3 years, 8 months ago
Rebecca2tiger
Waseca, MN
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I didn't read the other guy's wall of text, but what I do to upload them to my comp is send an MMS to my email address and the pic will be an attachment there. just download the attachment from the email and it will be on your computer
answered 3 years, 8 months ago
Anonymous
Lancaster
-1point
0out of 1found this answer helpful.
answer 2
Via USB Cable

To transfer pictures between the phone and a PC follow the steps below:

Insert a formatted memory card into the memory card slot
For instructions click here
Click here for formatting instructions
Verify the handset PC Connection setting is set to USB Mass Storage
Click here for instructions
Plug the USB data cable into both the phone and PC
When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
Paste the pictures into the PC destination or the phone's My_Images folder
Top
-------------------------------------------------------

To a PC Via Memory Card

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

Warning: Formatting a memory card will permanently delete all current content.

To transfer pictures (via a memory card), from the TracFone SCH-R355C handset, to a PC follow the steps below:

Insert a formatted microSD card into the memory card slot
For instructions click here
Click here for formatting instructions
From the standby screen, press the left soft key for Menu
Select My Folder (6)
Select My Images (5)
Highlight the desired image
Press the right soft key for Options
Select either Move (4) or Copy (5)
Press the left soft key for Yes to confirm moving or copying the image to the memory card
Remove the microSD memory card from the memory card slot
Replace the memory card cover
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo destination, using Windows Explorer
Drag and drop or copy & paste the Photo(s) into the desired destination on the PC
Note: Locked images cannot be copied or moved to a memory card

-------------------------------------------------------

From a PC Via Memory Card

To transfer pictures (via a memory card) from a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

Insert a formatted memory card into the memory card adaptor
For instructions click here
Click here for formatting instructions
Insert the memory card adaptor into the memory card reader
Connect the memory card reader to the PC’s USB port
You will see a new Removable Disk drive appear, this would be the memory card
Copy the files then paste them in the My_Images memory card folder
Insert the memory card into the TracFone SCH-R355C memory card slot
----------------------------------------------------

Via Bluetooth

Note: Both devices must support the FTP (File Transfer Profile) in order to use ths method

On the Samsung handset

Turn Bluetooth On
Click here for instructions
Set the phone’s Bluetooth visibility to On
Click here for instructions
On the phone with Pictures

While in standby mode, activate Bluetooth by turning it On
Search for new Bluetooth devices
Highlight the SCH-R355C phone name, using the navigation keys
Exchange the PIN Codes on both devices to pair the phones (the default code is “0000”)
Browse for the desired file(s)
Transfer data from phone to phone
On the Samsung handset

Accept exchanging data
Note: For information or assistance related to configuration, specifications and instructions of the Non-Samsung device please contact the manufacturer of said device.
answered 3 years, 8 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

how do i get the big clock off front screen?

dnt need two! and it dnt pick up ds card
asked 3 years, 5 months ago
YankeesGirl
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Touch and hold the clock, the phone should give a little vibration, and then you will be able to drag it down to where you access you apps at but it will be a trash can now. I wont delete the app, but it will remove it from your screen.
answered 3 years, 5 months ago
DaleV
0points
0out of 0found this answer helpful.
answer 2
Hi YankeesGirl!

Thank you for your inquiry. There's no configurable option for you to remove the display clock on the front screen on your Samsung SCH-R355 phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

cannot forward multiple slides

Why wil this phone not let me forward multiple slides?
asked 3 years, 1 month ago
berrey
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
All you got to do is Save the Animated .Gif as a pic on your phone. After you do so, you can send it to as many of your contacts you wish. Don't make the .gif too big with too many multiple slides or it won't go through.
answered 3 years ago
Anonymous
Wilkes-Barre
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be resolved by reaching out to chat support at http://bit.ly/e8wqcp or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

does phone have to be on or off for charging the battery?

Just purchased my phone today, turned it off to charge the battery and had it plugged in for 5 hours. When I turned it back on, there was only 2 bars battery charged. I plugged it back in but the phone was on this time and now it is charging.
asked 3 years, 10 months ago
ceej
Flippin, AR.
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Charging should work with the phone on or off. If the phone is off it will charge faster.
answered 3 years, 10 months ago
Traci
0points
0out of 0found this answer helpful.
answer 2
Thanks for your inquiry.

Initial charging should be atleast 6 hrs. regardless id the phone is powered on or off.

If the battery is still not holding enough charge, return to the place where you purchase the phone and have the battery tested and you may ask for a battery replacement or other options.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

what drivers or program do i need for my sch-r355c (st) to be able to connect it to my computer so i can put music on it?

asked 3 years, 9 months ago
opiegm29
clinton, ky
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
There are no drivers needed to connect phone to computer to transfer music. The below steps will help :

Confirm the handset's PC Connection is set to USB mode

From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select PC Connection (7)
Highlight either USB Mass Storage or No Connection
Press the OK button to save the USB Setting

Insert the microSD memory card into the memory card slot
Connect the USB cable to both the handset & the target PC
Once the USB connection has been established, the handset displays "Connected to PC" and the PC will show a pop-up removeable disk box
Click on "Open folder to view files using Windows Explorer" then click OK or open it manually
Right click on Start then left click on Explore to open a second Windows Explorer window
Navigate to the location of the MP3 files then drag and drop them into either the My_Music or My_Ringtones folder
Now it is safe to unplug the USB cable from both the PC & handset to begin playing the MP3 files

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
-2points
0out of 2found this answer helpful.
answer 2
Hi there!

There is no available software from the Samsung Website that you may download for the process. However if you have a memory card and a data cable, you may try to do the following steps:

Confirm the handset's PC Connection is set to USB mode
From the standby screen, press the left soft key for Menu
Select Settings
Select Phone Settings
Select PC Connection
Highlight either USB Mass Storage or No Connection
Press the OK button to save the USB Setting
Insert the microSD memory card into the memory card slot
Connect the USB cable to both the handset & the target PC
Once the USB connection has been established, the handset displays "Connected to PC" and the PC will show a pop-up removeable disk box
Click on "Open folder to view files using Windows Explorer" then click OK or open it manually
Right click on Start then left click on Explore to open a second Windows Explorer window
Navigate to the location of the MP3 files then drag and drop them into either the My_Music or My_Ringtones folder
Now it is safe to unplug the USB cable from both the PC & handset to begin playing the MP3 files
answered 3 years, 9 months ago
Samsung4
-1point
0out of 1found this answer helpful.
Question

HOW DO I GET MY PHONE TO CONNECT TO MY COMPUTER?

MY phone didnt come with a disk to install
asked 3 years, 5 months ago
aprilndrake
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
First you need to download the driver from the Windows home page for the series you have and the phone you have. Once you have downloaded the hard drive ware, your in business.
answered 2 years, 7 months ago
Wizard01
Rogers, AR
-1point
0out of 1found this answer helpful.
answer 2
Hi aprilndrake,

Thank you for your inquiry.

The SCH-R355C handset has the capability to transfer files directly between a computer and a memory card (residing within the handset) with a compatible USB data cable.

Important: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To configure the handset's USB setting follow the steps below.

1. From the standby screen, press the left soft key for Menu.
2. Select Settings (9).
3. Select Phone Settings (5).
4. Select PC Connection (7).
5. Highlight either USB Mass Storage or No Connection.
6. Press the OK button to save the USB Setting.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

I have a USB cable to connect my phone to my PC, but I can not find a driver for it. I want to add some pictures to my phone.

I have a a r355c samsung phone with a qwerty keyboard.
asked 3 years, 2 months ago
Arzilla
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi Arzilla,

Thank you for your inquiry.

The SCH-R355C features several different methods to transfer pictures to and/or from a PC.

SCH-R355 Picture Transfer Methods:
-Via USB Cable
-Via Bluetooth
-To a PC Via Memory Card
-From a PC Via Memory Card

Here is the link for the detailed instructions depending on the method that would be convenient for you.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230941

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
answer 2
Hi Arzilla,

Thank you for your inquiry.

The SCH-R355C features several different methods to transfer pictures to and/or from a PC.

SCH-R350 (Freeform) Picture Transfer Methods:
-Via USB Cable
-Via Bluetooth
-To a PC Via Memory Card
-From a PC Via Memory Card

Here is the link for the detailed instructions depending on the method that would be convenient for you.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=230941

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

How do I turn off a reminder on R355C when the keyboard is locked? Pressing key just pauses reminder.

asked 3 years, 11 months ago
Traci
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact your service provider for further assistance.
answered 3 years, 10 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

What are the icons on my home display?

I do not have an owners manual
asked 3 years, 11 months ago
Anonymous
Huntsville, AL
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact your service provider for further assistance.
answered 3 years, 8 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

Phone acts totally dead. Won't turn on, won't charge.

Samsung support suggested I remove and replace same battery. Did not work. Is there another type of reset? What else should I try? Anxiously awaiting your reply.
asked 3 years, 11 months ago
Elise
LA but fone is in NC, gift to grandmother
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Most issues may be resolved with minimal troubleshooting.Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

IN WARRANTY REPAIR:

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

NOTE: A copy of the Proof of Purchase must also be included with the phone when sending it in for service.

OUT OF WARRANTY REPAIR:

For information on what is and is not covered by The Standard Limited Warranty, we invite you to go to http://www.samsung.com/us/support/repairpolicy/servicePolicyWarrantyMain.do and view a full version of the warranty the covers all Samsung phones and accessories.

If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. Charges start at $65.00 and can increase, depending upon the nature and severity of the issue. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

LIQUID OR MOISTURE DAMAGE:

Due to Samsung's policy with repairs, any damage encountered to the phone through water or other liquids can and in most cases will cause corrosion to the inner workings of the handset. In these circumstances, it is no longer feasible to attempt to repair the phone; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer un-repaired. If you have insurance through your service provider please contact them for a possible replacement phone. Also, if you purchased the phone with a credit card most companies offer buyers protection. Contact your Credit Card Company to inquire about this program.

CONTACTING SAMSUNG CUSTOMER CARE TO ARRANGE FOR REPAIR:

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday thru Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. The defective product will need to be sent to our repair center and a Proof of Purchase is required. The Repair Administrator will assign an RMA # for the repair that will need to be written under our address on the outside of the package being sent. The phone will be tested and inspected for quality assurance while in our facilities. This will ensure the fact that your phone will be completely functional with all necessary repairs performed when the handset is shipped from our facilities.

NOTE: A copy of the Proof of Purchase must also be included with the phone when sending it in for service.

Our repair facility will have the phone roughly 5-10 days from the time that it is received. Some dealer locations may offer a loaner phone program while your handset is in repair. While Samsung cannot control the availability of these products or programs in your area, please contact your local provider or dealer if you are in need of a phone, to find out if they are a participating member of this program. If you have any questions regarding this process, please ask the Service Representative at the time of your call.

Additionally, if your device is in warranty or you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in return. For more details on a possible exchange, please contact your Service Provider.
answered 3 years, 9 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

Where do I Obtain an owners manual? I tried the Samsung site to no avail.

asked 3 years, 10 months ago
rr3350
Chattanooga, TN
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
http://www.net10.com/Common/Both/Digital_Assets/14499.pdf
answered 3 years, 8 months ago
TopDoug
0points
0out of 0found this answer helpful.
Question

When i receive a txt that is at least 2 pages, i am not able to forward that txt to anyone, when i try it says "cannot forward multiple slides"

asked 3 years, 10 months ago
alaskanlinx
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I don't forward them, it doesn't work and i don't know why. I copy and paste the first one into a new message with at least one recipient in the to: spot so it will save it as a draft. then i go back to the rest of the message, the other page that came, copy and paste into the saved draft i just made, one long message, if necessary i add, this was FWD from whoever, in case they need to know that on the receiving end. It will send out the message and automatically split it as necessary. Once you are used to this process it wont even take much time. Sorry it isn't a fix, but at least you can get the message out that way.
answered 3 years, 5 months ago
DaleV
0points
0out of 0found this answer helpful.
Question

When bluetoothing songs how can you get your phone to put them in the music player and not in ringtones?

asked 3 years, 10 months ago
tinkerbell
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tinkerbell,

Thank you for your inquiry. We understand that you would like to know how to directly put songs on your music player when you are sending songs via Bluetooth on your phone, SCH-R355.

The hardware of the phone is manufactured by Samsung but the software and the programming of the device is solely incorporated and configured by your carrier. With this, your carrier has formed their own support group to assist you with your inquiries.

This is something that would be best addressed by your Service Provider. Please contact your Service Provider’s Customer Service Department for the resolution of this matter.

TracFone Support Number: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

i cannot send messages, how do i fix this problem?

i can receive messages and reply to them, but i cannot send out texts
asked 3 years, 10 months ago
Anonymous
home
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Most likely it is a simple fix. have you tried updating your roaming, dial *228 send. This does a-lot of small fixes to your phone. I have found that this will usually fix small errors like not sending or receiving messages, dropped calls, echoing calls, etc. If it doesn't fix it, well, it was a free call anyway so what do you have to lose?
answered 3 years, 5 months ago
DaleV
0points
0out of 0found this answer helpful.
Question

Why is my phone giving the prompt "no battery" when I plug it into the charger?

I've had my phone for less than a month, and when I went to charge it last night, the battery icon remained static and a message appeared on my screen "no battery". Ts that a problem with the charging terminal or with the battery itself? It's running low and I can't charge it.
asked 3 years, 10 months ago
jarisher
El Paso Texas
on r355c Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can go to your service provider so they can check the phone for you.

YOu can also call our Samsung Customer Support, so we can do minimal troubleshooting to your phone. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Samsung SCH-R355 USB connection

Hi All,
What software do I need to hook the phone to a computer?
asked 3 years, 10 months ago
douglaslyon
on r355c Full Qwerty Cell Phone
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Answers
answer 1
If you intend to transfer files between your SCH-R355 handset and your computer using a USB cable, then you would need to set your phone to mass storage and there should be a formatted memory card inserted on the device for it to be recognized by the PC. You won’t need software to install.

If you wish to continue, just follow the steps below:

1. Insert a formatted memory card into the memory card slot
 From the standby screen, press the left soft key for Menu
 Select Settings (9)
 Select Memory Info (6)
 Select Card Memory (3)
 Select Format Card (4)
 Press the left soft key for Yes to confirm Formatting the Memory Card

Caution! Do not repeatedly format a Memory Card as this shortens its service life

2. Verify the handset PC Connection setting is set to USB Mass Storage

 From the standby screen, press the left soft key for Menu
 Select Settings (9)
 Select Phone Settings (5)
 Select PC Connection (7)
 Highlight either USB Mass Storage or No Connection
 Press the OK button to save the USB Setting

3. Plug the USB data cable into both the phone and PC
4. When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
5. Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
6. Paste the pictures into the PC destination or the phone's My_Images folder

Samsung Technical Support
answered 3 years, 9 months ago
SamsungSupport9
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Question

I bought two SCH-R355C Samsung Cell Phones. One works fine. The other has no volume no matter what we do.

On the phone that does not work, I have tried adjusting the volume; ensured that the ringer was turned on; ensured that "vibrate" was "not" on; we reprogrammed the phone (*22890); we reset the phone back to "factory settings" (under "Phone Settings") ...... the phone does not ring when we get a call, the ringer sounds do not sound, there is no volume when it tires to play MP3's, We "do", however get sound into a Samsung Bluetooth ear piece, and the buttons will "beep" when we press some of them. We just bought these phones and we don't care to return the one that does not work for a refund... but we would sure like to have them both in good working order to start. What do we do from here?
asked 3 years, 10 months ago
RubberCrutches
Erie, PA; USA
on r355c Full Qwerty Cell Phone
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
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