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Customer Questions & Answers for
Samsung Freeform™ Full Qwerty Cell Phone

Customer Questions & Answers:
397 Questions
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403 Answers

Questions & Answers for samsung Samsung Freeform™ Full Qwerty Cell Phone

Question

i have a samsung freeform well every time i receive a text message a "no callback#" appears and i can't make calls!! WHY

asked 3 years, 6 months ago
jeje
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jeje.

Thank you for your inquiry. Do a soft reset on your phone by taking the battery out and put it back again. If the soft reset won’t work, we would be glad to give you further assistance in resolving your concern. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your patronage of Samsung products.

Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

The CD i have is not compatible wth Windows 7, how do i get a compatible one ?

asked 3 years, 6 months ago
jacke
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Our drivers and software are intended to work and be compatible for Windows XP Service Pack 2, Windows Vista 32bit and Windows 7 32bit. Please have a compatible Operating System to run our software.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Disc for downloading Pictures

I have a Samsung Freeform and when I purchased the phone it had a disc with it to install the program needed to download pictures from my phone to the computer. My last computer crashed and now I have lost the disc. How can I download pictures from my phone to my computer without it. I have tried without the disc but it doesn't work. I have over 200 important pics of my new grandson in another state on my phone and need to get them off. Someone please help. Thank you.
asked 3 years, 6 months ago
sloomis
orlando, florida
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. While we would like to assist you in your request, as of the moment, we do not have a replacement companion disk available to send. You may ask your service provider if they have an available disk that you can use for you to transfer files between your phone and your personal computer.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Unable to access with music player music files

re- formatted sd card and placed music on card then realized it can only access music on phone memory when I looked there is no music file on phone and player when accessed says no mp3 files? I believe it needs the original programing? I tried using PC Studio but was unable to drag and drop file onto phone or create folder. Need some help .
asked 3 years, 6 months ago
olejaws
Davie, Florida
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi olejaws!

Thank you for sending an inquiry.

Please refer to the link below, for guidance on how to transfer mp3 files to and from the phone to the computer.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=220990

If you are still unable to download mp3 files, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your understanding and patience.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I block a specific phone number? And how can I block their texting?

Samsung Freeform R350 and I am trying to see how I can block a phone number and text from that number.
asked 3 years, 6 months ago
luceyleggz
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

Based on the specifications of the phone it doesnt have the capability to block certain numbers on your contacts however you can coordinate with your service provider if they can block certain numbers on your contacts.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

When I answer phone calls, the phone is in speakerphone mode. How do I change this so the calls are answered in normal earpiece mode?

asked 3 years, 6 months ago
janb
47303
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi janb!

Thank you for your inquiry.

The Samsung Freeform™ Full Qwerty Cell Phone (SCH-R350) has a Speakerphone button, located above the green SEND key, functions as the Speakerphone button. Press it to enable the phone’s Speakerphone. The speakerphone icon will appear in the top left corner of the display. Press it again to disable the Speakerphone for privacy.

Warning: Due to higher volume levels, do not place the phone near your ear when using the Speakerphone feature.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do i download pictures to my laptop?

asked 3 years, 6 months ago
Anonymous
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Andrethompson84!

Thank you for your inquiry. You may use this link below to transfer files between the phone and computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=220978

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

HOW DO I CONNECT MY PHONE INTERNET WITH MY PC

asked 3 years, 6 months ago
PHONESCHR350
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Thank you for your inquiry. Please follow the steps below for the complete instructions on how to transfer file from phone to computer or vice versa.

Note: To use this mass storage option you need to have a formatted memory card inserted into your phone.

To configure the handset's USB setting follow the steps below:

-From the standby screen, press Menu
-Select Settings
-Select Phone Settings
-Select PC Connection
-Highlight either USB Mass Storage or No Connection

To transfer pictures between the phone and a PC follow the steps below:

-Insert a formatted memory card into the memory card slot
-Verify the handset PC Connection setting is set to USB Mass Storage
-Plug the USB data cable into both the phone and PC
-When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
-Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
-Paste the pictures into the PC destination or the phone's My_Images folder

We thank you for your patronage of Samsung products.

Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do i use the deffered delivery feature on my Samsung Freefrom?

asked 3 years, 6 months ago
bmhfp
IL
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bmhfp!

Thank you for your inquiry. While creating a picture message or Multimedia Message, press the Options soft key to see the deferred Delivery option. Please click on that option t change the setting.

• Deferred Delivery — Lets you specify a Date and Time when the message will be delivered.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can I Watch Videos on my phone

asked 3 years, 6 months ago
Annbear21
davenport
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Annbear21!

Thank you for your inquiry. Although the Samsung SCH-R350 (Freeform) features a built-in camera, there are no configurable options available to record or playback videos.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can I sync my SCH-R350 phone with microsoft Outlook on my computer?

Is there any software available for my phone? Can I syncronize the calendar on my phone with the calendar on my computer?
asked 3 years, 6 months ago
henryjji
Colorado
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi henryjji!

Thank you for your inquiry. The Samsung SCH-R350 doesn't have the configurable option to sync it with your Outlook on your computer. However, you may ask your service provider if they have an application that will allow you to have this option.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Is there a driver for this product to work with windows 7?

asked 3 years, 6 months ago
Anonymous
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. As of the moment, we don't have available drivers or software for your Samsung Freeform (SCH-R350). However, you may ask your service provider if they have available drivers for your handset.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Keypad is locked what is the code?

asked 3 years, 6 months ago
Anonymous
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Please try to use the default pass code which is the last four digits of your cell phone number.

If this does not work, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

my phone wont take a charge or work

asked 3 years, 6 months ago
grondo
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi grondo!

You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

Samsung Customer Support: 1-888-987-4357

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do i fix a gateway timout when going to metroweb

asked 3 years, 6 months ago
2011grad
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 2011grad!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

The error message you encounter on the Samsung Freeform™ Full Qwerty Cell Phone (SCH-R350) means that a server (not necessarily a Web server) is acting as a gateway or proxy to fulfill the request by the Web browser to access the requested URL, and that server received an invalid response from an upstream server it accessed to fulfill the request. It often means that the phone has been incorrectly or incompletely programmed.

Regarding about your concern, we recommend having a soft reset on the phone and then try again to browse the internet using the phone. Soft reset is removing the battery for about a minute on your phone and putting it back just for you to refresh the settings on the handset.

If this troubleshooting step will not work, we recommend and it would be best to contact your Service Provider and ask for configuration settings for the phone for internet browsing.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I transfer the contacts from Samsung sch r350 to my computer?

I also want to upload them on to my Google account.
asked 3 years, 6 months ago
Anonymous
Maryland
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi AizikHakohein!

Thank you for your inquiry.

Apparently, we do not have any available software or drivers for you to connect the phone to the computer and sync with outlook so that you can transfer contacts saved on the Samsung Freeform™ Full Qwerty Cell Phone (SCH-R350).

Regarding about your concern, what we can advise is to contact your service provider for the service to back up your contacts and calendar event using their backup assistance.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

can i change the email alert tone on my samsung freeform 2. It is set to beep once and i cannot find how to change it

asked 3 years, 5 months ago
daydo
florida
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi daydo!

Thank you for your inquiry. There are no configurable options to chnage the email alert for your Samsung Freeform.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 5 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

software download device

my computer does not have the software to connect to my phone so I may download photos. Please instruct me where to find the software to download to my computer in order to do this.
asked 3 years, 5 months ago
mimiof5
Munford, TN.
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mimiof5,

Thank you for your correspondence.

Please coordinate with your service provider for the available software that will enable you to transfer files from the phone to the computer.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

unable to do backup

I am unable to open the icon on my desktop to sync my information.
asked 3 years, 5 months ago
Clarissa
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Clarissa!

Thank you for your inquiry. What kind of information are you trying to sync with your computer? The only files that you can back up into your computer is your pictures, videos and mp3 files. Rather than that, there are no configurable options to back it up on your computer.

To configure the handset's USB setting follow the steps below:

1. From the standby screen, press Menu
2. Select Settings
3. Select Phone Settings
4. Select PC Connection
5. Highlight either USB Mass Storage or No Connection
6. Press the OK button to save the USB Setting

To transfer pictures between the phone and a PC follow the steps below:

1. Insert a formatted memory card into the memory card slot
2. Verify the handset PC Connection setting is set to USB Mass Storage
3. Plug the USB data cable into both the phone and PC
4. When the New Removable Disk appears on the PC display choose to "open folder to view files using Windows Explorer" or manually open it
5. Either copy pictures from the phone's My_Images folder or from the PC destination to the clipboard
6. Paste the pictures into the PC destination or the phone's My_Images folder

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 5 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I need an unlock code for my SCH-R350

I have tried 0000,9999,1234, and the last 4 #'s of last phone number. Please advise
A00000235A5265 & 268435459505919333 are the only numbers listed on the back of the phone
asked 3 years, 5 months ago
JG3922
on Samsung Freeform™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi JG3922,

Thank you for your correspondence.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
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