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Customer Questions & Answers for
samsung Samsung Stride™ Cell Phone

Customer Questions & Answers:
93 Questions
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104 Answers

Questions & Answers for samsung Samsung Stride™ Cell Phone

Question

how do I change my voicemail --i forgot my old # and need a new one to hear my messages

asked 3 years, 9 months ago
ahockett
51334
on Samsung Stride™ Cell Phone
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answer 1
*86 and then your password
answered 3 years, 9 months ago
missymouse
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Question

How do I transfer photos from cell phone to pc?

asked 3 years, 9 months ago
Autumnd7
IL
on Samsung Stride™ Cell Phone
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answer 1
Thank you your inquiry, As i checked with my resources you can send picture from your phone to your pc via bluetooth as follows.

Pair the US Cellular SCH-R330 (Stride) handset with the other Bluetooth device
From the standby screen, press the OK button for Menu
Select Multimedia
Select My Images (2)
Highlight the desired picture, using the navigation keys
Press the right soft key for Options
Select Send (1)
Select Via Bluetooth (2)
Press the left soft key for Done
With the Bluetooth device highlighted, press the OK button
Press the left soft key for Yes at the Connect To: prompt
Accept exchanging files on the other Bluetooth device

Note: sometimes pc doesnt have internal bluetooth installed, however you can use a bluetooth dongle connected via USB so you can connect with your phone. your phone does not support software to connect via data cable.

you can also send pictures via online album depending on your service provider as follows

While in standby mode, press the left soft key for Messages
Select Send Message (1)
Select Picture Message (2)
Press the right soft key for Add
Online Albums (4)
For recipients saved to your account on service providers network
press the OK button
Enter Subject text, using the keypad (up to 80 characters)
Enter Message text, using the keypad (up to 1000 characters)
Highlight Picture then press the left soft key for Images
Highlight desired photo to send, using the navigation keys
Press the OK button to add the photo to message
Highlight Sound then press the left soft key for Sounds
Highlight the desired Sound, using the navigation keys
Press the OK button to add the Sound to the Picture Message
Press the OK button to Send the Picture Message

sincerely,
Technical Support
answered 3 years, 9 months ago
samsung6
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Question

how do you turn speaker phone on ?

I have a samsung stride and I don't know how to turn the speakerphone on during a call.
asked 3 years, 9 months ago
chiefsbaby72
on Samsung Stride™ Cell Phone
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answer 1
While in call press the right soft key for Options and select Speaker ON to turn on the Speaker Phone, or Speaker OFF if it currently is turned on.
answered 3 years, 9 months ago
Samsung5
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Question

How do I download my pix to my pc?

I followed your directions but they are incomplete. Do I need some drivers or some such to download to my pc? I dont like sending them to my email addy as this just costs extra money.
asked 3 years, 9 months ago
DeltaSnipe
Hannibal, Mo
on Samsung Stride™ Cell Phone
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answer 1
Hi DeltaSnipe!

The phone doesn't require a software to transfer pictures.

As configured, you can transfer pictures or videos between your phone and your computer via Bluetooth.

To transfer pictures, via Bluetooth to another Bluetooth device, follow the steps below:

Pair the US Cellular SCH-R330 (Stride) handset with the other Bluetooth device
From the standby screen, press the OK button for Menu
Select Multimedia
Select My Images (2)
Highlight the desired picture, using the navigation keys
Press the right soft key for Options
Select Send (1)
Select Via Bluetooth (2)
Press the left soft key for Done
With the Bluetooth device highlighted, press the OK button
Press the left soft key for Yes at the Connect To: prompt
Accept exchanging files on the other Bluetooth device.

Thanks for writing us here at Samsung!

Samsung Technical Support Team
answered 3 years, 9 months ago
SamsungSupport12
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Question

how do I download pictures to computer

asked 3 years, 9 months ago
pankow
on Samsung Stride™ Cell Phone
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answer 1
The only way to download or to transfer pictures to PC is via Bluetooth to another Bluetooth device, follow the steps below:

Pair the US Cellular SCH-R330 (Stride) handset with the other Bluetooth device
From the standby screen, press the OK button for Menu
Select Multimedia
Select My Images (2)
Highlight the desired picture, using the navigation keys
Press the right soft key for Options
Select Send (1)
Select Via Bluetooth (2)
Press the left soft key for Done
With the Bluetooth device highlighted, press the OK button
Press the left soft key for Yes at the Connect To: prompt
Accept exchanging files on the other Bluetooth device
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

I have a Samsung Stride - SCH-R330 series. I would like to increase the volume so I can hear people talking to me-please tell me how?

asked 3 years, 8 months ago
Anonymous
virginia
on Samsung Stride™ Cell Phone
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answer 1
You just have to press the volume up button at the left side of the phone to adjust the voice volume during a call.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

How do you activate speakerphone feature?

asked 3 years, 8 months ago
angmhester
Lone Tree
on Samsung Stride™ Cell Phone
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answer 1
Here's how to enable or disable the speakerphone feature of the SCH-R330.

While in call press the right soft key for Options and select Speaker On (7) to turn on the Speaker Phone, or Speaker Off (7) if it currently is turned on.

Warning: Due to higher volume levels, do not place the phone near your ear when using the speakerphone feature.
answered 3 years, 8 months ago
Samsung5
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Question

how do I turn on the speakerphone

asked 3 years, 8 months ago
rugrat
on Samsung Stride™ Cell Phone
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answer 1
Here's how to enable or disable the speakerphone feature of the SCH-R330.

While in call press the right soft key for Options and select Speaker On (7) to turn on the Speaker Phone, or Speaker Off (7) if it currently is turned on.

Warning: Due to higher volume levels, do not place the phone near your ear when using the speakerphone feature.
answered 3 years, 8 months ago
Samsung5
0points
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Question

How can I download my own edited MP3 ringtone?

I have tried to send an MP3 file from my computer e-mail to the phone and, even though I've tried three clip lengths (30 sec, 17 sec, 12 sec) the e-mail always comes back undeliverable because of size. What is the largest file size I can send to this phone? I cannot find this info in the user manual. In fact, there is nothing at all about downloading sound files.
asked 3 years, 8 months ago
janetp721
on Samsung Stride™ Cell Phone
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answer 1
As i have checked with my resources, You can only transfer MP3 file from a bluetooth enabled device to the SCH-R330 (Stride)
To transfer MP3 files From a PC, via a Bluetooth adaptor, to the Samsung phone follow the steps below:

On the Samsung phone

While in standby mode, turn Bluetooth On
Change the phone’s Bluetooth visibility to On
On the PC

Connect the Bluetooth adaptor to the PC’s USB port
Search for Bluetooth devices
Select the US Cellular SCH-R330 (Stride) to pair with the PC
Exchange PIN code(s) on both the PC & phone to pair devices (default pass code is “0000”)
Using Windows explorer, locate desired MP3 file
Right click on the MP3 file
Select send to Bluetooth then select the US Cellular SCH-R330 (Stride) phone
On the Samsung phone

Accept incoming data from the PC

Note: For information or assistance related to configuration, specifications and instructions of the Non-Samsung device please contact the manufacturer of said device.
answered 3 years, 8 months ago
samsung6
0points
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Question

How do you transfer images from a samsung stride to the computer?

I have a usb cord hooked to the phone and a mac computer, but the computer and the phone are not recognizing each other. Do I need software for an image transfer, or should it just work by hooking up the phone?
asked 3 years, 7 months ago
nmorel
NH
on Samsung Stride™ Cell Phone
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answer 1
Hi, to transfer pictures, via Bluetooth, to another Bluetooth capable computer using Samsung Stride follow the steps below:

1. Pair the US Cellular SCH-R330 (Stride) handset with the other Bluetooth device.
2. From the standby screen, press the OK button for Menu.
3. Select Multimedia.
4. Select My Images (2).
5. Highlight the desired picture, using the navigation keys.
6. Press the right soft key for Options.
7. Select Send (1).
8. Select Via Bluetooth (2).
9. Press the left soft key for Done.
10. With the Bluetooth device highlighted, press the OK button.
11. Press the left soft key for Yes at the Connect To: prompt.
12. Accept exchanging files on the other Bluetooth device.

Happy Holidays.
answered 3 years, 7 months ago
SamsungSupport9
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Question

How do I get my photos on to my computer without an available usb adapter?

The charger port will not accept any usb that I can find like a motorola phone does?
asked 3 years, 7 months ago
predrol
on Samsung Stride™ Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. You may try to look for a compatible usb data cable on our website for your Samsung Stride (SCH-R330) phone. It is important for you to use a compatible accessory to prevent any internal damages that may cause by using any third party hardware, software or accessories. You may also ask your service provider if they can offer a compatible usb cable for your handset to do this process.

Happy Holidays!
answered 3 years, 6 months ago
Samsung10
0points
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Question

How do I disable getting data calls with "777" ? What is the purpose of this?

asked 3 years, 7 months ago
Sandroid
on Samsung Stride™ Cell Phone
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answer 1
Hi there!

Thank you for your inquiry.

If you don't want to use the data calls with 777, we would highly recommend calling your Service Provider to inquire if they have configurable options to disable it.

Have a good day.
answered 3 years, 7 months ago
SamsungSupport9
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Question

where is the speaker botton on the phone?

i looked it up in the manual but i could not found it at all can you guys please help me????
asked 3 years, 7 months ago
025521yf
batavia il 60510
on Samsung Stride™ Cell Phone
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answer 1
Hi!

Are you trying to put the phone on speaker mode?

While on a call, a "Speaker message will apear on the screen giving you the option to press the soft keys or the center button.

Happy Holidays!
answered 3 years, 7 months ago
SamsungSupport12
0points
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Question

What is wrong with my SCH R330?

I own a Samsung SCH R330. Recently, it has started to give me some trouble. I can place calls and receive them, however, I can't hear anyone and they can't hear me. If I put the phone on TTY+HEAR, I can hear the person and if I put it on TTY+TALK, they can hear me. So, it seems not to be a problem with the sound itself. Also.... around the same time, the phone started to automatically redial the last person I tried to call or text.... over and over. And the phone is not set on automatic redial in the phone settings. I have tried removing the battery several times, but this has not helped the issue at all. Is there some sort of hard reset or factory reset I can do? Or, is there something else I should try? Thank you for your time.
asked 3 years, 7 months ago
SammyD2010
on Samsung Stride™ Cell Phone
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answer 1
Hi there!

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
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Question

How do I retrieve voicemails once I have listened to them?

I often listen to a voicemail and once if I don't delete it, I can't figure out how to retrieve it later. When access voicemail menu from Messages, it says there is nothing there.
asked 3 years, 6 months ago
dsquier
Alamo, TX
on Samsung Stride™ Cell Phone
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answer 1
Good Day!
Just simply press and hold the number 1 button and listen to the prompt.

For further informations regarding the settings on your voicemail contact your service provider.

Thank you for writing!
answered 3 years, 6 months ago
samsung6
0points
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Question

I'm trying to send pictures from my stride to my computer using bluetooth

I can get my stride to find my computer using bluetooth but when I try to send pictures it no longer shows the computer as a device even though it does when I go to the registered list in the bluetooth menu. It just says add new device which I have done and it shows up as on until I try to send pictures.
asked 3 years, 6 months ago
dsho
on Samsung Stride™ Cell Phone
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answer 1
Hi dsho!

Thank you for your recent correspondence.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your understanding and patience.
answered 3 years, 6 months ago
Samsung7
0points
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Question

Can Samsung SCH-R330 transfer pictures to a computer via a cable? or Bluetooth wireless?

asked 3 years, 6 months ago
lckauth
Milwaukee WI USA
on Samsung Stride™ Cell Phone
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answer 1
Hi lckauth!

Thank you for your inquiry. I have here the link on how to transfer files from your Samsung Stride (SCH-R330) to your personal computer. Please check the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=230557

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
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Question

Can download photos from computer to SCH-R330 through Bluetooth dongle but can't upload to computer despite being paired . What may be blocking?

I have a SCH-R330ZRAUSC phone from US Cellular. I purchased aVista supported Bluetooth USB Dongle ver. 2.0 compliant. and through it I can connect to either a Dell XPS 420 Vista computer or a HP Pavilion Elite running Windows 7. In both situations I can pair the computer and phone using the default password "0000" (as suggested in another Q&A). I can then download a small 200 +/- kb jpg file photo successfully to the phone. However if I try to upload a similar or ever the same file photo to the computer, having also instructed the computer to receive ( and to be discoverable), nothing happens after pressing the Send button and then the Via Blutooth button and the done button. The phone goes back to the "Coose Device" screen. Meanwhile the computer waits with the Bluetooth File Transfer Wizard screen and the message: "Waiting for a connection from another computer or device....". What could be amiss.
asked 3 years, 6 months ago
lckauth
Milwaukee WI USA
on Samsung Stride™ Cell Phone
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answer 1
HI lckauth!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, please try to have a soft reset on the Samsung Stride™ Cell Phone (SCH-R330). Soft reset is removing the battery for about a minute on your phone and putting it back just for you to refresh the settings on the handset.

Please also try to disconnect the pairing, and then pair it again to transfer the media file.

Should this troubleshooting step did not work; we invite to contact our Customer Support Center as they can troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 6 months ago
Samsung7
0points
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Question

Can I connect my phone to a computer

asked 3 years, 9 months ago
missymouse
on Samsung Stride™ Cell Phone
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answer 1
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 6 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Is there a data cable available for the Stride Cell Phone SCHR330ZRU?

I just purchased this phone (USCellular) and want to connect it to my PC. The data cables you show on your site indicate that they are not compatible with this phone. Please advise.
asked 3 years, 9 months ago
blentczner
on Samsung Stride™ Cell Phone
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answer 1
Hi there!

Thank you for your inquiry.

Please contact our Accessories Department, as they will be able to answer any questions you might have about accessories, compatibility or how they work.

You can reach the Accessories Department by dialing toll-free 1-888-987-4357.

Thank you for choosing Samsung!

Technical Support Team
answered 3 years, 9 months ago
SamsungSupport12
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