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Customer Questions & Answers for
Samsung Stride™ Cell Phone

Customer Questions & Answers:
93 Questions
 | 
104 Answers

Questions & Answers for samsung Samsung Stride™ Cell Phone

Question

How can I get my phone to automatically redial a number when I get a busy signal??

I went to settings-call settings-auto retry-every 10 seconds, then clicked ok. But when I make a call and it is busy--the phone does not redial at all. What do I do to get it to automatically redial??
asked 3 years, 7 months ago
hanssh
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi hanssh!

Thank you for your inquiry.

The Auto Retry functionality of your handset is depending upon the location where your at. Please coordinate with your service provider with regard to this functionality.

Note: The software of this phone model is dependent on the network of the service provider.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I download photos directly to my pc using samsung stride

asked 3 years, 6 months ago
tucson42
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tucson42!

Thank you for your inquiry.

Regarding about your concern, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the Samsung Stride™ Cell Phone (SCH-R330) and a personal computer. The phone also does not have the capability to communicate with a computer to transfer information.

However, you can send images saved on your phone to an e-mail account. We recommend contacting your network provider to have the configuration settings for the SCH-R330 handset for you to send picture message.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

is there a shortcut for vibrate

asked 3 years, 5 months ago
chico333
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! chico333!

Thank you for your inquiry. You can press and hold the pound key (#) button until the phone will go on vibrate mode and then press and hold again to exit vibrate mode.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I have a samsung stride cell phone through u.s. cellular and it says it has a speckerphone. How do I get to it?

I have read the manual and tried finding information on the internet.
asked 3 years, 5 months ago
ecky46
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ecky46!

Thank you for your inquiry.

For you to enable the speakerphone on the Samsung Stride™ Cell Phone (SCH-R330), while in a call, press Options (options pop-up in the display), and then Select Speaker On / Off.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do I lock my samsung sch-r330 all the time?

locking my phone i can lock my phone but it does not stay locked
asked 3 years, 5 months ago
Eugenesgirl22
24171
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Eugenesgirl22!

Thank you for your inquiry. From the Home Screen go to Menu> Tools> Lock Phone. The Lock Phone option lets you Lock or Unlock your phone immediately or set your phone to lock itself On Power Up. Locking the r330 blocks all outgoing calls except those to 911 and to any other user-programmed emergency numbers. You can lock the phone manually, or set the phone to lock automatically when turned on. In Lock mode, you can answer calls, but you must unlock the phone to place calls (except to emergency numbers).

Important!: If after setting your phone to Lock itself On Power Up, you change the NAM Selection setting from NAM1 to NAM2, but there is no number programmed into NAM2, you won’t be able to access your phone. You must call your Wireless Provider’s Service Center to unlock your phone.

Change Lock: The Change Lock option lets you replace your phone’s default lock code (the last four digits of your phone number) with one of your own choosing. It is advisable to change the default lock code to a secret code for security purposes. When you select Change Lock, you will be prompted to enter the current lock code followed by entering your new lock code, and then re-entering it, for verification.

Note: Your phone does not allow you to view the lock code for obvious security reasons. If you change the lock code, be sure to write down or memorize the new code.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i fix my phone?

asked 3 years, 5 months ago
leshay
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi leshay!

Thank you for your correspondence.

Unfortunately, we did not receive enough information regarding the issue on your Samsung Stride™ Cell Phone (SCH-R330) for which you have requested assistance. Please send us again your forum inquiry with additional information so that we may better assist you.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how to turn speakerphone option on model sch-r330

I tried options in call mode and it does not offer me line 7, speakerphone on.
asked 3 years, 5 months ago
mingus
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mingus,

Thank you for your inquiry.

While in a call, you can:
Press Options
Choose Speaker On / Off to enables / disables Speakerphone mode during the call.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

How do I turn speaker phone on/off?

I understand how to do this while I'm in a call. Can I turn speaker on/off when I am not in a call.
asked 3 years, 6 months ago
PBH1
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi PBH1!

Thank you for your correspondence. You can enable the speaker by pressing and hold the number zero "0". However, it will only launch the voice recognition system.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I backup my contacts?

I have a bluetooth connection which lets me upload/download ring tones and pictures, but it won't let me access my contacts. Does samsung provide software to backup the contacts? Can I back them up using MS Outlook Express? Is there 3rd party software that'll back them up?
asked 3 years, 6 months ago
osborne2
Beardstown, IL
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I went to the Market Place and downloaded "My Phone explorer" its free. It will let you download all the data on your device and will let you edit it as well as update what ever you want to your device. Also remember to turn on your USB debugging feature. If this is not turned on you will not see your phone when you connect it up to a PC. the only thing that will show up is the memory card.... Be Blessed.
answered 3 years, 6 months ago
Greendragon8
Tallahassee FL
0points
0out of 0found this answer helpful.
Question

How do I set up my voice mail?

I tried to do what it says in the manual and all I get is a busy signal
asked 3 years, 5 months ago
mtetrault67
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mtetrault67!

Thank you for your inquiry.

Regarding your concern, for you to setup voicemail service on the Samsung Stride™ Cell Phone (SCH-R330), we recommend coordinating with your network provider as they can assist properly on how you can setup this feature and activate this service on the phone.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Why does my cellphone power off after some time of nonuse? I keep it in my pocket. Is there an external button that I am bumping?

asked 3 years, 4 months ago
wantthephoneon
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

You may be bumping the top power down button. Do you see it power down at other times when you know there is not a possibility that a button is being accidentally pressed? Recontact us and we can help out!

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can I transfer files from my Samsung Stride to my PC via USB?

I was able to connect my Stride to my PC via the micro USB interface and Windows Vista did install the general USB driver, the USB modem driver, and the diagnostics USB driver. I expected that the drivers would also allow the cellphone to act as a USB mass storage device to allow me access to stored photos and my contacts. Is this possible?
asked 3 years, 4 months ago
jcmaxted
Cedar Rapids, IA
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

For transferring video and image files between your phone and PC, please refer to the link below. There you will find a tutorial that will guide you through this process.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=230557

In regards to transferring contacts, please reach out to your carrier for support with this feature.

Online at http://www.uscellular.com
By Phone at 1-888-944-9400

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 4 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I get rid of the call identification when someone is calling me?

asked 3 years, 5 months ago
Rachalle
Greenville, WI
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Rachalle!
Thank you for your inquiry.

Regarding your concern, if you dont wanna identify the person calling you dont save it under your contact list, if that person calls you again the only information that will come out in the phone would be the number

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Why does my cell phone keeps shutting itself off?

asked 3 years, 4 months ago
ckreklau
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello! Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there a battery life saving setting that makes the phone shut off after periods of non use?

Phone shuts itself off after about 4hrs of no use. Not the battery.
asked 3 years, 2 months ago
goldizen8871
52353
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No if the phone is shutting off take it to your carrier or contact Samsung if it is still under warranty.
answered 3 years, 2 months ago
Stubbs
Greensburg PA
0points
0out of 0found this answer helpful.
Question

how to use the speakerphone

how do you the speakerphone option?
Can not find it anywhere in the manual
asked 3 years, 4 months ago
Roeby
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Roeby,

Thanks for reaching out to us for support.

Here's how to enable or disable the speakerphone feature of the SCH-R330.

While in call press the right soft key for Options and select Speaker On (7) to turn on the Speaker Phone, or Speaker Off (7) if it currently is turned on.

Warning: Due to higher volume levels, do not place the phone near your ear when using the speakerphone feature.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 4 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

turn on ringer

How do i turn on the ringer
asked 3 years, 3 months ago
steve03225
nh
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, there is an up and down arrow button on the left hand side of the device. The button will help you turn up the volume or turn it to silent mode.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I erase my phone

asked 3 years, 3 months ago
beefcake71
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello! Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i work the hands free headset for the stride cell phone

it is a 2.5 hands ftee headset and i was told that you could do voice call on it i just want to know how
asked 3 years, 3 months ago
boomer333
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi boomer333!

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

i need the passkey for the r330 to bluetooth

asked 3 years, 1 month ago
steamboi
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=230463

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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