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Customer Questions & Answers for
Samsung Stride™ Cell Phone

Customer Questions & Answers:
93 Questions
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104 Answers

Questions & Answers for samsung Samsung Stride™ Cell Phone

Question

How do I get rid of the voice announcing who is calling?

I would rather my phone just play my ringtone when a call is coming in.
asked 3 years, 8 months ago
mpwerick
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I tried calling my cell provider, & they tried some of the same phone tools mentioned above, but the did not work. It must be some phone setting I am trying to get it to just ring too.
answered 3 years, 7 months ago
meatherton
st louis
0points
0out of 0found this answer helpful.
answer 2
Hi mpwerick!

Thank you for your inquiry.

Regarding about your concern, for you to deactivate the voice announcing on the Samsung Stride™ Cell Phone (SCH-R330), we recommend contacting your Service Provider to disable this feature on the phone.

We appreciate your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I activate the speakerphone

asked 3 years, 8 months ago
IDMthe
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
When you are on the phone call press the top right menu button labled options, then press 7 and choose on.
answered 3 years, 8 months ago
CH41
Madison, Wisconsin
0points
0out of 0found this answer helpful.
answer 2
Hi IDMthe!

Thank you for your inquiry. While on the call you can press option and choose speaker ON and option again to choose speaker OFF.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How can I download a photo to my phone using Blue Tooth?

asked 3 years, 3 months ago
necranes
Kearney, Nebraska
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
On your computer go into your Bluetooth menu and go to your phone, right click on your phone and it should say send file to device, select that and select the photo you want to send to your phone.
answered 3 years, 1 month ago
Stubbs
Greensburg PA
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

Try following the steps below:

After hooking up your phone to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). Pull this down by touching and sliding it down. select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your phone and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do i delete some of My Sounds from my phone?

asked 3 years, 3 months ago
danman197999
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If it isn't a smart phone the sounds are locked into the phone but if they are ones you record then go into the sound click options and it should say delete.
answered 3 years, 1 month ago
Stubbs
Greensburg PA
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thanks for reaching out to us for support.

In regards to your question, please refer to the link below, which provides steps on delete sounds from your device.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=690&AT_ID=231154

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

driver for the samsung sch-r330 phone

I am looking for a way to preload our complany phone directory on the samsung sch-r330 phones that we are now using. I can not seem to find a driver for my laptop, after that I am looking for a method to plug in a usb cable and be able to download from the pc to the phones contacts our directory. Any help would be appreciated. Thanks
asked 4 years ago
LNLN
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I plugged the phone into my Windows 7 64bit laptop. Windows showed me a message that the driver install failed and a link to Samsung to download and run the install of the software. I tried 4 times, with no success. I looked all over the Samsung site on my own, even after filling out the registration information and could find no software other than a owner's manual. What's up with that? I think I will be returning my phone within the 30 day trial period to USCellular and pick out a better phone. I see absolutely no way possible to do what it is that you want to do on this phone on your own. I did have the store transfer phone numbers/names and pictures from my other phone and turned on the Free MyContacts Backup app through EasyEdge.
answered 3 years, 8 months ago
CH41
Madison, Wisconsin
0points
0out of 0found this answer helpful.
answer 2
Hi there!

We do not have any available software from the Samsung Website that would allow the transfer of the contacts between phone and computer.

You may try to check from your Network Provider if they support this option for your handset by providing a program/software.
answered 3 years, 10 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

HOW DO I ACTIVATE MY VOICEMAIL

asked 3 years, 8 months ago
LMASSEY1
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
contact your service provider for help.
answered 3 years, 8 months ago
CH41
Madison, Wisconsin
0points
0out of 0found this answer helpful.
answer 2
Hi LMASSEY1.

Thank you for your inquiry. Because Voicemail is a network service offered by your service provider, questions concerning voicemail, such as those outlined below, would be best addressed by contacting your service provider.

 Configuring your Voicemail for the first time
 Desire to change the greeting
 Unsure of the password
 Wish to change the password
 Would like to know how to access your voicemail from another phone

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

i have a samsung schr330 and i set a lock code and i forgot it and cant get my phone unlocked

asked 3 years, 8 months ago
Anonymous
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
contact your service provider, they will know how to do it.
answered 3 years, 8 months ago
CH41
Madison, Wisconsin
0points
0out of 0found this answer helpful.
answer 2
Hi there rudyjohn!

Thank you for taking the time to inform us of the issue/s concerning your Samsung product.

*Warning!*
Doing a reset on the phone will delete informations that is stored on the phone

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the soft reset won’t work, we would be glad to give you further assistance in (issue). Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do I turn off the voice announcement for incoming calls?

asked 3 years, 8 months ago
Anonymous
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi there!

Thank you for your inquiry. reagarding your concern, you may turn off this option on your phone by changing voice settings, please follow the step provided below.

1. In Standby mode, press Menu, then select Tools.
2. From the Tools menu, select Voice SVC > Voice Settings.
3. From the Voice Settings menu, select Choice Lists. The available options are:
• Automatic — Vsuite displays a choice list only when it does not recognize a spoken name or number.
• Always On — Vsuite always displays a choice list, even when there is only one choice.
• Always Off — Vsuite never displays a choice list.
4. Select your option you want to set on your phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
answer 2
odel: SCH-R330

Hi there!

Thank you for your inquiry. reagarding your concern, you may turn off this option on your phone by changing voice settings, please follow the step provided below.

1. In Standby mode, press Menu, then select Tools.
2. From the Tools menu, select Voice SVC > Voice Settings.
3. From the Voice Settings menu, select Choice Lists. The available options are:
• Automatic — Vsuite displays a choice list only when it does not recognize a spoken name or number.
• Always On — Vsuite always displays a choice list, even when there is only one choice.
• Always Off — Vsuite never displays a choice list.
4. Select your option you want to set on your phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I load my photos to my PC?

asked 3 years, 8 months ago
Anonymous
Oostburg, WI
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Try using bluetooth.
answered 3 years, 8 months ago
CH41
Madison, Wisconsin
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for sending an inquiry.

Regarding your concern, we do not offer a program or software that would allow you this functionality.

However, you may check with your service provider if they could offer you this functionality.

Thank you for your continued support in Samsung products.
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I download my images to PC?

I bought the usb cable for my phone, but I need help figuring out how to download my images to my PC. I was told by US Cellular that all I had to do was conect, but this didn't work. Is there a download that I need to be able to do this?
asked 3 years, 2 months ago
Lynette
Illinois
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If your plug your phone into your computer then go into My Computer you should see your phone name then double-click on it go into a folder that says DCIM and they should be in there.
answered 3 years, 1 month ago
Stubbs
Greensburg PA
0points
0out of 0found this answer helpful.
answer 2
Hi Lynette-

Thank you for the inquiry. To transfer pictures, via Bluetooth, to another Bluetooth device follow the steps below:

1.Pair the US Cellular SCH-R330 (Stride) handset with the other Bluetooth device
2.From the standby screen, press the OK button for Menu
3.Select Multimedia
4.Select My Images (2)
5.Highlight the desired picture, using the navigation keys
6.Press the right soft key for Options
7.Select Send (1)
8.Select Via Bluetooth (2)
9.Press the left soft key for Done
10.With the Bluetooth device highlighted, press the OK button
11.Press the left soft key for Yes at the Connect To: prompt
12.Accept exchanging files on the other Bluetooth device

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport12
-1point
0out of 1found this answer helpful.
Question

how do i record my greeting for voicemail on my new stride phone?

asked 3 years, 2 months ago
keipweather
home
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
call your own number or dial the number for your voice mail and it should give you the option to record your own greeting.
answered 3 years, 1 month ago
Stubbs
Greensburg PA
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thanks for your question! Voicemail allows callers to leave voice messages, which can be retrieved any time.

Note: Once your Voicemail account has been set up, you can use the Voicemail folder (under the Message menu) to view details of voice messages in your Voicemail box.

1. In Standby mode, press and hold the 1 key or dial your own mobile number to dial Voicemail.
2. Follow the prompts in the new user tutorial to setup your mail box

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I get my phone to ring instead of vibrate? I could not find the way to do this in the instruction book

asked 4 years ago
ladyhorologer
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
theres a up and down arrow button on the left hand side that button will help you turn up the volume or turn it to quiet
answered 3 years, 11 months ago
missymouse
0points
0out of 0found this answer helpful.
Question

how do I change my voicemail --i forgot my old # and need a new one to hear my messages

asked 4 years ago
ahockett
51334
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
*86 and then your password
answered 3 years, 11 months ago
missymouse
0points
0out of 0found this answer helpful.
Question

Can I connect my phone to a computer

asked 3 years, 11 months ago
missymouse
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 8 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I download my pix to my pc?

I followed your directions but they are incomplete. Do I need some drivers or some such to download to my pc? I dont like sending them to my email addy as this just costs extra money.
asked 3 years, 11 months ago
DeltaSnipe
Hannibal, Mo
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi DeltaSnipe!

The phone doesn't require a software to transfer pictures.

As configured, you can transfer pictures or videos between your phone and your computer via Bluetooth.

To transfer pictures, via Bluetooth to another Bluetooth device, follow the steps below:

Pair the US Cellular SCH-R330 (Stride) handset with the other Bluetooth device
From the standby screen, press the OK button for Menu
Select Multimedia
Select My Images (2)
Highlight the desired picture, using the navigation keys
Press the right soft key for Options
Select Send (1)
Select Via Bluetooth (2)
Press the left soft key for Done
With the Bluetooth device highlighted, press the OK button
Press the left soft key for Yes at the Connect To: prompt
Accept exchanging files on the other Bluetooth device.

Thanks for writing us here at Samsung!

Samsung Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do you turn speaker phone on ?

I have a samsung stride and I don't know how to turn the speakerphone on during a call.
asked 3 years, 11 months ago
chiefsbaby72
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
While in call press the right soft key for Options and select Speaker ON to turn on the Speaker Phone, or Speaker OFF if it currently is turned on.
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I set my phone to be able to send multiple slide texts?

asked 3 years, 10 months ago
starblazen
Fredonia Ks
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to your query, the phone doesn’t have the capability to send out multiple slide texts, and also when you are sending out an mms message it is being filtered by the Network Provider and the allowable size will be 50 kb for picture messages.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I have a Samsung Stride - SCH-R330 series. I would like to increase the volume so I can hear people talking to me-please tell me how?

asked 3 years, 10 months ago
Anonymous
virginia
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You just have to press the volume up button at the left side of the phone to adjust the voice volume during a call.
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I turn on the speakerphone

asked 3 years, 10 months ago
rugrat
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here's how to enable or disable the speakerphone feature of the SCH-R330.

While in call press the right soft key for Options and select Speaker On (7) to turn on the Speaker Phone, or Speaker Off (7) if it currently is turned on.

Warning: Due to higher volume levels, do not place the phone near your ear when using the speakerphone feature.
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do I charge up my cellphone?

asked 3 years, 10 months ago
gracie246810
at home
on Samsung Stride™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Your phone is powered by a rechargeable standard Li-Ion battery. Only use Samsung-approved charging devices and batteries.

Samsung accessories are designed to maximize battery life. Use of other accessories may invalidate your warranty and may cause damage.

Use the Travel Adapter.
The travel adapter rapidly charges your phone from any 120/220 VAC outlet.

1. Plug the large end of the Travel Adapter into a standard 120 VAC or 220 VAC wall outlet.

Important!: For connection to an electrical supply not located in North America, you must use an adaptor of the proper configuration for the power outlet. Use of the wrong adapter could damage your phone and void your warranty.

2. Insert the smaller end of the Travel Adapter into the charger/accessory connector on the lower right side of your phone.

Important!: You must unplug the adapter before removing the battery from the phone during charging to avoid damage.
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
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