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Most Recent Questions
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why does my phone says "the process android.process.acore has stopped unexpectedly?
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Need to change IMEI and serial number on replacement phone - and having same problem with new phone as with old.
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My keyboard has changed.. what did I do?
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My Galaxy Precedent keeps giving me this Press power key at top to unlock & it won't go away. I've tried the settings & selected none for the securit

Customer Questions & Answers for
samsung SCH-M828C

Customer Questions & Answers:
384 Questions
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394 Answers

Questions & Answers for samsung SCH-M828C

Question

My keyboard has changed.. what did I do?

I have lost my keyboard with the microphone on the right... it is now on left and all is different.
asked 1 year, 2 months ago
MelissaPal
New Jersey, USA
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hello, MelissaPal.

Thanks for reaching out. We would be more than happy to help. Please visit http://bit.ly/16Wqdnq and refer to page 32 for information on your keyboard settings.

If you have any additional questions, please do not hesitate to reach back out. You can contact us on any of our social support channels:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thanks again!

Samsung Support
answered 5 months, 1 week ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

My Galaxy Precedent keeps giving me this Press power key at top to unlock & it won't go away. I've tried the settings & selected none for the securit

asked 1 year, 2 months ago
Garbage
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi there. Thanks so much for reaching out about this.

We will need to gather some additional information from you in order to offer assistance with this issue. Please reach out to us on one of our other social support channels:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thanks again, and we look forward to hearing from you.

--Samsung Support
answered 5 months, 1 week ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

IS THERE A WAY TO UPGRADE MY PHONE

NEED MORE ONBOARD MEMORY, AND WOULD LIKE TO GET SOMETHING TO PROTECT THE PHONE ITSELF
asked 1 year, 2 months ago
BLINDSTANDOFF
Spokane, WA, USA
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there. Thanks so much for reaching out.

Your device is compatible with a microSD card. This will increase the storage space of your phone. Please visit http://bit.ly/1i1uJFL to view some detailed specs, features and accessories for your particular device.

In regard to updating your device, you will need to reach out to your service provider for more information.

If you have any additional questions please do not hesitate to reach back out. You can contact us on any of our social support channels:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thanks again!
answered 5 months, 1 week ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

Why doesn't the ringer work on my phone even when I have the volume turned up?

The ringer and notification alert doesn't work on my phone even with the volume turned up.
asked 1 year, 3 months ago
crimsonknight49
Florence,AL
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi crimsonknight49,

Thank you for your inquiry. Unfortunately, we do not have information to continue support on this channel. We are available on other channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
-Samsung Support
answered 5 months, 1 week ago
Samsung05
0points
0out of 0found this answer helpful.
Question

why does my phone says "the process android.process.acore has stopped unexpectedly?

When I click on phone and it brings up contacts call log etc it goes back to the home screen and shows that message and says please try again.
asked 7 months ago
shellabee
on SCH-M828C
0points
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1 answer
Answers
answer 1
Greetings shellabee,

There is a multitude of possibilities as to why your "acore" process is ceasing operation. A majority of the time, it is directly related to a corrupt Android file. I would strongly recommend backing up your device at your earliest convenience, and performing what is called a hard key reset.

Normally, we would recommend the use of Kies for backing up devices, but unfortunately your device is not supported by Kies. Instead, you will need to perform a backup by other means.

Once the device has been backed up, you can feel free to reach out to us via phone (888-987-4357), or by one of the social channels listed below for instructions on how to hard key reset the device.

Twitter
http://www.twitter.com/SamsungSupport (@SamsungSupport)

Facebook
http://www.facebook.com/SamsungSupport

Support Forms
http://on.fb.me/17Oxvtt

Let us know if you need anything else! If you have a moment for a quick survey on how we did: http://bit.ly/1dEGD8X

Thanks!
Samsung Support
answered 7 months ago
SamsungTech06
0points
0out of 0found this answer helpful.
Question

Why does my phone keep rebooting on it's own?

My galaxy precedent has been rebooting itself in the middle of phone calls and while I am texting. I have to hurry and do what I need to do before it shuts down. Also, the button at the top that you press to put it in lock mode does not seem to be working. I can't power my phone down manually. Is there some kind of update that I should be doing or is my phone just done for.
asked 10 months ago
Annebelle
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Annebelle,

Thank you for your inquiry. The next best step is a hard key reset. Please note, this will completely reset the device and restore it to its original settings. We suggest backing up any vital information to a computer via USB prior to performing the reset. Please follow these instructions: http://bit.ly/15PzBvh. If you require further assistance, you can reach back out on this site or visit us on our other support channels:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

If you don’t mind we would love to hear how our social support team is doing! http://bit.ly/1dEGD8X.

Thank you and have a great day!
-Samsung Support
answered 7 months ago
SamsungTech06
0points
0out of 0found this answer helpful.
Question

phone doesn't ring

at 1st I noticed I lost all my ringtones then they came back but my phone doesn't ring now. I do not hear any ring when I receive an incoming call. I do not see that I have a missd call no arrow in red- shows that I received the call when I didn't hear or receive the incoming call. also I can't coneect to wifi
asked 11 months ago
LittleGull
Cherry Hill, NJ, USA
on SCH-M828C
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hello LittleGull. Thank you for reaching out. We're sorry to hear you're experiencing these difficulties. We would be happy to help though.

Please go to Menu>Settings>Application manager>All>Phone. From here you should be able to clear the cache - please do so. Then, pull the battery from your device for a full 2 minutes before replacing and rebooting.

In regard to your Wi-Fi connection issue. I recommend completely forgetting the Wi-Fi network you're having trouble with, and then readding and attempting to connect.

If you are still having problems after performing these steps, please reach back out to us on one of our social support channels.

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thanks, and have a great day!
answered 7 months ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

Niether the: SEARCH Key or the HOME Key are responding on my phone

asked 11 months ago
Anonymous
Corning, CA 96021, USA
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, thanks for reaching out. Thank you for the inquiry. Please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. Follow this link to Tracfone support. http://bit.ly/AhELY4

Thanks for your inquiry!

If you don’t mind we would love to hear how our service was! http://svy.mk/18hsuJO

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 11 months ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

Memory card

Can u tell me what memory card I shaould use in my phone ? Manual said 32 GB or less that. Do I use a 32gb Micro SD card or do I used a 32gb Micro SDHC card? then which class works best w/ my phone?
asked 11 months ago
LittleGull
Cherry Hill, NJ, USA
on SCH-M828C
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0out of 0found this question helpful.
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1 answer
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answer 1
32 MicroSD would be most appropriate.

For faster response with your camera (if you want to take more pictures in a shorter amount of time), we recommend using a Class 6 or higher card. The higher the Class, the faster it responds, records and copies.

Thanks for your interest in Samsung products.

--Mr.Samsung
answered 11 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do i fix my caller id

All incoming calls show NO CALLER ID. Contacts show same. Did factory reset. Turned phone off and on. Still no caller id. Was working before now it's not.
asked 1 year ago
ajc9099
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4 Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

If you have an extra minute, it'd be great if you could take this survey to let us know how we're doing: http://svy.mk/10izMbC.
answered 1 year ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

Just purchased a used Galaxy Precedent from a women and it is wanting her info. I can't locate her. What do I do? Call Straight Talk?

asked 1 year, 2 months ago
Cynful63
Oklahoma, USA
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello and thanks for your inquiry!

Please reach out to your service provider for support with that device. StraightTalk provides direct support for all Samsung devices they carry. Follow this link to StraightTalk support. http://bit.ly/OYeJcd

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 1 month ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

How do I block someone from texting me?

I get harrassing emails, how do I block a person from texting me.
asked 1 year, 3 months ago
Anonymous
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello and thanks for reaching out!

For this you will need to reach out to your carrier for support here http://bit.ly/oKRzIH they should be able to further assist.

If you need additional assistance please contact us again. You can also reach out to us via Twitter or Facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 1 year, 3 months ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

My phone locks every time I dial a number. How do I stop that?

asked 1 year, 3 months ago
Virgie
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello and thanks for your inquiry!

Please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. Follow this link to Tracfone support. http://bit.ly/AhELY4.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 3 months ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

If I update my software on my Samsung Galaxy Precedent™ (Straight Talk) Android Smartphone will I lose my contacts?

asked 1 year, 4 months ago
Nurse31
Indiana
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Nurse31,

Thank you for your inquiry. We understand that you would like to know if you'll lose your contacts if you will be updating the software of your SCH-M828C.

Questions concerning the use of your handset are best addressed through your Service Provider.

Straight Talk Contact Information: 1-877-430-2355

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I am trying to move apps to my Sd card but the option is not highlight to click on. I't says Sd is avaliable for use though

asked 1 year, 7 months ago
searfsd
on SCH-M828C
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi searfsd,

Thank you for your inquiry. We understand that you would like to move the applications on your SCH-M828C on your SD card but the option for it is not highlighted.

Questions concerning the use of your handset are best addressed through your service provider.

StraightTalk Support Number: 1-877-430-2355

We thank you for your patronage of Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

1

hello i just purchsed a new sansung galaxy precedent and i am having alot of trouble getting it activated with the serial number . i need help !
asked 2 years, 2 months ago
lilyella
mississippi
on SCH-M828C
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi lilyella,

Thank you for your inquiry. We understand your concern about activating your phone with the serial number. We're sorry to hear this.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Whenever i switch on my samsung mobile, it sends a message automatically.

i have a samsung basic mobile, whenever i switch it on, it sends a message to my other number(doesnt matter in which mobile i have kept the other sim). in message it is written that PLEASE KEEP THIS MESSAGE IMEI 123456789.....
thus whatsoever the sim is there in that basic mobile, i would send the message to the other sim number. please help me out
asked 1 year, 8 months ago
HJtheGreat
BID
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi HJtheGreat,

Thank you for your inquiry. We understand that when you turn on your Samsung basic mobile, a message saying that "Please keep this message IMEI 123456789...." is sent to your other number. We do apologize for the inconvenience this might have caused you.

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the concern about which you are inquiring, so that we may better assist you.

What is the model number of your Samsung basic mobile?

The model number is located at the back of your phone, underneath the battery. You may also check the box of the phone or the proof of purchase.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i master reset my phone?

my phone is locked and i dont remember my google account password or username?
asked 1 year, 8 months ago
black2828
Laurens, SC 29360, USA
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi black2828,

Thank you for your inquiry. We understand that your SCH-M828C is locked and you don't remember your google password or username. We're sorry to hear that.

Questions concerning the use of your handset are best addressed through your service provider.

StraightTalk Support Number: 1-877-430-2355

We thank you for your patronage of Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Delete menu icon

I managed to duplicate messenger icon on screen. How do I delete 1 of them
asked 1 year, 7 months ago
Rickster01
Tx
on SCH-M828C
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Hi Rickster01,

Thank you for your inquiry. We understand that you would like to know how to delete the duplicate messenger icon on the screen of your SCH-M828C.

Questions concerning the use of your handset are best addressed through your service provider.

StraightTalk Support Number: 1-877-430-2355

We thank you for your patronage of Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
Hi Rickster01,

Thank you for your inquiry. We understand that you would like to know how to delete a duplicate messenger icon on the screen of your Samsung SCH-M828C.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

when charging my phone, it says, "unable to charge unsuported battery

My phone is dong this also, but its the charger not the phone. When I plug the usb charging cord into my lap top usb port, it charges fine
asked 1 year, 7 months ago
backglassrprints
silverdale, washington
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi backglassrprints,

Thank you for your inquiry. We understand that when you charge your Samsung phone you are receiving an error message and you think its the charger because when you plugged in the phone to your computer via USB cable it charges fine. We apologize for any inconvenience this may have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
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