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Customer Questions & Answers for
samsung SCH-M828C

Customer Questions & Answers:
384 Questions
 | 
394 Answers

Questions & Answers for samsung SCH-M828C

Question

How do I clear call log?

SCHM828C
asked 2 years, 9 months ago
PennyJ
New england
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for the inquiry. To delete all call logs follow the steps below:

1.From standby press the Menu key
2.Select Call Records (2)
3.Select Delete All (5)
4.Highlight All Calls and press the OK key to populate its checkbox
5.Press the Delete key
6.Press the Yes key to confirm

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I assume this is a cdma phone

I know it supports 3g but does it also support the old edge format?
asked 2 years, 9 months ago
repeatinglimbo
Minnesott Beach NC
on SCH-M828C
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why cant I download an attachment in an email

It says warning, you must first download the message to download the attachment. I am looking at the email on my samsung Galaxy and unsure why it wont open the adobe attachment. I have also downloaded the adobe app.
thanks!
asked 2 years ago
LaughingBlonde
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4 Tracfone provide direct support for all Samsung devices they carry. I apologize for any inconveniences.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

how do i get the most space for my apps?

asked 2 years ago
tboney
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years ago
SamsungJC
-1point
0out of 1found this answer helpful.
Question

what updates can be made on the phone for the battery life last longer

asked 2 years ago
SOCIOPAPI
BROWNSVILLE, TX
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi!

This thread will give some battery saving tips and tricks: http://answers.us.samsung.com/answe....

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!
answered 2 years ago
SamsungTech2
0points
0out of 0found this answer helpful.
Question

Why is my phone malfunctioning?

the phone is having problems turning on and charging, plus when it is unplugged from charger it randomly beeps and vibrates like it's charging
asked 2 years ago
wasatipanda
florida
on SCH-M828C
0points
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1 answer
Answers
answer 1
Hi!

I suggest trying a factory reset. You will find this option under your privacy settings. Make certain you backup any data you do not want to lose prior to resetting using Kies.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!
answered 2 years ago
SamsungTech2
0points
0out of 0found this answer helpful.
Question

How do I find the the IMEI or HEX number on my SCH-M828C.

I love it.... But I cannot register it if I can't find that Number.
asked 2 years, 8 months ago
BlueEagle2001
Huntsville, AL
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there!

The IMEI or HEX number is found on the box that you phone was packaged it.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

i forgot my password, and my phone is locked. is there any way to reset it?

Model
sch-m828c
asked 2 years, 8 months ago
ulvjeenyus
beaumont ca
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, the passcode for the phone is either 0000 or 00000000.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

what is the latest android platform and can the precedent be updated to use it?

asked 2 years, 8 months ago
sunreaves
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Precedent will be getting an udpate but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Whenever i switch on my samsung mobile, it sends a message automatically.

i have a samsung basic mobile, whenever i switch it on, it sends a message to my other number(doesnt matter in which mobile i have kept the other sim). in message it is written that PLEASE KEEP THIS MESSAGE IMEI 123456789.....
thus whatsoever the sim is there in that basic mobile, i would send the message to the other sim number. please help me out
asked 1 year, 11 months ago
HJtheGreat
BID
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi HJtheGreat,

Thank you for your inquiry. We understand that when you turn on your Samsung basic mobile, a message saying that "Please keep this message IMEI 123456789...." is sent to your other number. We do apologize for the inconvenience this might have caused you.

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the concern about which you are inquiring, so that we may better assist you.

What is the model number of your Samsung basic mobile?

The model number is located at the back of your phone, underneath the battery. You may also check the box of the phone or the proof of purchase.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I retreive my voicemail password?

I'm using the samsung Galaxy Precident
asked 2 years, 8 months ago
Anonymous
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I access apps after I have downloaded them

asked 2 years, 8 months ago
gemini49079
49079
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact the developer as we do not support 3rd party apps.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

what if I delete data?

asked 2 years, 8 months ago
thestoner1967
Texas
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to recover deleted data on your device. Please contact your service provider for possible options.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Would I get good service where i live?

asked 2 years, 8 months ago
Anonymous
Haleyville, Alabama
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

You'll need to reach out to your service provider for that question.

Samsung
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I move my pictures to my SD card?

asked 2 years, 8 months ago
smashley
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

What is up with my signal?

I just bought this phone (Android Galaxy model # SCH-M828C) a month ago. 2 days ago I started to have problems with the signal. It will be sitting on the countertop and I can watch the signal go from full to empty in a matter of seconds. It constantly does it, even as I'm speaking resulting in constant dropped calls and our phone conversations going in and out. I don't know what is going on. It's very aggravating, especially since I just bought this.
asked 2 years, 8 months ago
rubyamm
zephyrhills, fl
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Forgot my password to get into voicemail. How do I change password?

asked 1 year, 9 months ago
elmozoey
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi elmozoey,

Thank you for your inquiry. We understand that you forgot the password to your voicemail and you would like to know how to change the password.

It appears as if your question is not within our support boundaries and would be better addressed by your service provider. Issues such as billing and minutes/data used, unlock requests and unlock codes are handled by your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

What can I do if my sch-m828 no longer boots?

asked 1 year, 9 months ago
grwprcdntusr
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi grwprcdntusr,

Thank you for your inquiry. We understand your concern about your Samsung SCH-M828 is no longer booting. We're sorry to hear what happened.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How to hang up three way??

if i call someone on three way..im not able to hang up the person i called on three way i end up hanging up everybody...so i wanted to know how do u hang up the other person without hanging up everyone
asked 1 year, 9 months ago
dest
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi dest,

Thank you for your inquiry. We understand that you would like to know how to hang up one person on the three-way call without hanging up the other two on your phone, SCH-M828C.

Questions concerning the use of your handset are best addressed through your Service Provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

what is the mms_oom_hfprof_data file

asked 1 year, 8 months ago
ericaann
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi ericaann,

Thank you for your inquiry. We understand that you would like to know what the mms_oom_hfprof_data file is.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
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